97% sales valuation accuracy
99% sales fee satisfaction
Mar 17,2021
Mar 17,2021
0
people found
this helpful
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Initially, Hannells were very good and we had quite a few viewers - mostly investors and we did get what we considered a good offer from an investor for the house and they priced the house realistically - which I think is a good thing from an agent and the marketing and communications were good and I was happy with their prices.
Unfortunately, and I do appreciate things were more difficult with Covid rules - the sale took a long time to go through (approx six months) and I thought the post-sales communications could have been handled better and we could have had more frequent communication between me, the buyer and the solicitors co-ordinated by the agents and I felt I had to do a lot of communication myself. Towards the end things got rushed - to be fair this wasn't all Hannels fault as my buyer changed his method of purchase and they did come good in the end and helped us get over the line - but I thought post-sales communications could have been better after the sale was agreed.
Unfortunately, and I do appreciate things were more difficult with Covid rules - the sale took a long time to go through (approx six months) and I thought the post-sales communications could have been handled better and we could have had more frequent communication between me, the buyer and the solicitors co-ordinated by the agents and I felt I had to do a lot of communication myself. Towards the end things got rushed - to be fair this wasn't all Hannels fault as my buyer changed his method of purchase and they did come good in the end and helped us get over the line - but I thought post-sales communications could have been better after the sale was agreed.
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Latest Reviews
19th Dec 2024
reviewed by 'Luisa'
18th Dec 2024
reviewed by 'Janet'
17th Dec 2024
reviewed by 'Sam Morris'
17th Dec 2024
reviewed by 'Dan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,875 | £26,700,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 1 | 0 | 0 | 273 | 13 | 258 | 14 | 28 | 4 |
Areas covered
- DE24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 19,2024
Dec 19,2024
5
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this helpful
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Having a fantastic experience with Hannellls as all the house I viewed was with this estate agent till I finally found the one...
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Dec 19, 2024
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Hi Luisa!
Thank you for your kind feedback of your moving experience with Debbie, Eliza and the Alvaston team!
We’re so pleased to hear that you had a fantastic experience with them while searching for your new home. They'll be glad that they could assist you throughout your journey until you found the perfect one!
On behalf of the whole team here at Hannells, Merry Christmas! And we wish you all the best in your new home!
All the best,
Benjamin Brain
Sales & Marketing Director ...
Dec 19,2024
Dec 19,2024
3
people found
this helpful
this helpful
Excellent!
From start to finish Hannells have been fantastic, they developed an excellent customer rapport and communication was incredible. They put us at ease through such a difficult journey which led to a positive outcome! All the staff I dealt with at the Alvaston branch ...
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Dec 20, 2024
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Hi Luke,
Thank you so much for your incredible feedback about your moving experience with Amy, Eliza and the Alvaston team.
We’re delighted to hear that you had such a positive experience them. Building strong customer relationships and maintaining clear communication are top priorities for them, so it’s good to know they helped put you at ease during a challenging process.
A special thank you for highlighting Amy efforts—she’ll be thrilled to hear how much you appreciated her s ...
Dec 19,2024
Dec 19,2024
3
people found
this helpful
this helpful
Extremely efficient & friendly service provided by Eliza & Debbie - regular progress updates emails sent which not many other agents seem to do, highly recommended!...
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Dec 20, 2024
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Hi Jake!
Thank you for your fantastic feedback on your moving experience with Eliza, Debbie and the Alvaston team!
We’re so pleased to hear that they both provided you with efficient, friendly service and kept you regularly updated throughout the process. Clear communication is something they take pride in, and they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, Merry Christmas! Congratulations on your purchase and we look forward to being of servi ...
Dec 18,2024
Dec 18,2024
5
people found
this helpful
this helpful
Good professional and efficient service provided in a timely manner....
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Dec 20, 2024
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Hi Janet!
Thank you for your kind feedback about your moving experience with Debbie and the Alvaston team!
We’re so pleased to hear that you found their service professional, efficient, and delivered in a timely manner. Providing a smooth and reliable experience is always their goal and they'll be delighted to see your comments.
On behalf of the whole team here, Merry Christmas! Thank you for trusting Hannells with the sale of your property and we look forward to being of service to y ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
I have found the team at Alvaston Hannells friendly, helpful and straight forward to work with. The marketing of my home was done to a high quality and I felt their knowledge and experience genuinely helped to make the process easier....
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Dec 18, 2024
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Hi Sam!
Thank you for your kind words about your moving experience with Eliza, Heather and the Alvaston team!
We’re so pleased to hear that you found the team to be friendly, helpful, and straightforward to work with. It’s great to know that the quality of our marketing, combined with the team’s knowledge and experience, helped make the process easier for you and they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the s ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
Such an amazing team, and kept us updated throughout the whole process, and whenever we popped into the office, we were met with smiles and laughs....
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Dec 18, 2024
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Hi Dan!
Thank you so much for your lovely feedback about your moving experience with Amy, Debbie and the Alvaston team!
We’re delighted to hear that they kept you well-informed throughout the entire process and that your visits to the office were met with smiles and a friendly atmosphere. Providing a supportive and welcoming experience is what they strive for and the team there will be really pleased to see your comments.
On behalf of everyone here at Hannells, congratulations on you ...
Dec 17,2024
Dec 17,2024
10
people found
this helpful
this helpful
Good communication throughout the whole process from start to finish.
Updated throughout and the process explained.
The team helped out and chased up on various aspects...
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Dec 17, 2024
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Hi Charlotte!
Thank you for your kind review of your moving experience with Debbie, Eliza and the Alvaston team!
We’re pleased to hear that you experienced good communication from start to finish. Keeping our clients updated and explaining each step of the process is something the team take great pride in. It’s good to know the team was proactive in helping and chasing up where needed and they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trus ...
Nov 17,2024
Nov 17,2024
14
people found
this helpful
this helpful
Very Helpful.
The process went smoothly.
Debbie Jenkins was professional throughout.
I have no hesitation in recommending Hannells ....
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Nov 18, 2024
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Hi M!
Thank you for your kind review of your moving experience with Debbie and the Alvaston team.
We’re delighted to hear that the process went smoothly and that Debbie provided professional support throughout. Your recommendation means a great deal to the team, and they'll be so pleased to know you had such a positive experience.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the ...
Nov 11,2024
Nov 11,2024
13
people found
this helpful
this helpful
Thank you for your service in selling the house. I found all the advisors helpful and kept us informed as we progressed. It was quite a stressful time but they made it that bit easier, so thank you....
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Nov 12, 2024
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Hi Linda!
Thank you for your positive review of your moving experience with Amy and the Alvaston team.
We’re pleased to hear that they were able to support you and keep you informed throughout the process. We understand that selling a house can be stressful, and the team will be glad to know they helped make the experience a little easier for you.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you ...
Nov 08,2024
Nov 08,2024
13
people found
this helpful
this helpful
Great team, Debbie always on top of things and giving great feedback along the way. Staff in office always obliging. Will definitely use Hannells in the future. My thanks go to you all. Will pop in with Christmas 🎁 treat for staff in due course. Regards ...
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Nov 12, 2024
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Hi Helen!
Thank you for your wonderful feedback of your moving experience with Debbie and the Chellaston team!
We’re so pleased to hear that Debbie and the team provided you with great support and kept you well-informed throughout your experience with Hannells. It’s good to know the team's assistance made such a positive impression. We’ll be sure to pass along your kind words to everyone involved and they'll be delighted to see your comments.
On behalf of the entire team, thank ...
Nov 01,2024
Nov 01,2024
11
people found
this helpful
this helpful
Debbie was the agent I was in contact with once my offer had been accepted. Debbie was very knowledgable and helpful regarding any questions or queries that I had. Communication was excellent as well which was a big thing as no one likes chasing stuff! ...
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Nov 01, 2024
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Hi Jack!
Thank you so much for your 5-star review of your moving experience with Debbie and the Alvaston team!
We're really pleased to see that you felt Debbie was very knowledgeable, helpful and her communication was excellent throughout your purchase. The whole team there pride themselves on delivering excellent customer service and keeping everyone up to date, and Debbie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, congratulations on y ...
Nov 01,2024
Nov 01,2024
10
people found
this helpful
this helpful
The obvious experience and professionalism of the Hannells staff started with the visit from Rebecca to value our house, then introducing us to exactly the right buyer, whose own house Hannells had just sold, allowing us to sell in a matter of days. Debbie kept ...
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Nov 01, 2024
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Hi Julie!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Rebecca, Debbie and the Alvaston team.
We're really pleased to see that you found the team to be experienced, professional, always helpful and most importantly, that they were able to find your a buyer in a matter of days! The team there pride themselves on delivering great results for their customers so they'll be delighted to see your comments, and your recommendation means a l ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Absolutely excellent from start to finish. I could not have hoped for a better more professional service...
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Nov 04, 2024
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Hi Martin!
Thank you for taking the time to leave a positive review of your moving experience with Sharon, Jess and the Alvaston team.
We're really pleased to see that you felt the service your received was excellent from start to finish and that you couldn't have hoped for a more professional service. The team there pride themselves on delivering great results for their customers, and their professionalism so they'll be delighted to see your comments.
On behalf of the whole team here, ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
All the team from Hannells is fantastic, they are very easy to speak with them, they will do everything to help you ,they assisted with everything! 10/10...
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Nov 04, 2024
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Hi Raluca!
Thank you so much for your amazing review of your moving experience with Debbie, Eliza and the Chellaston team!
We’re thrilled to hear that you found the Hannells team fantastic and easy to communicate with, and it’s wonderful to know they were able to assist with everything you needed. Going the extra mile to help our clients is what we strive for, so your 10/10 rating means a lot to us all!
On behalf of everyone here, thank you for choosing Hannells, and we look forward ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Very helpful when contacted but would have liked a bit more connection from their side...
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Nov 04, 2024
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Thank you for taking the time to share your feedback with us.
We’re pleased to hear that you found our team helpful when contacted, but we appreciate your comments about wanting a bit more proactive communication. Your input is incredibly valuable, and we’ll certainly take this on board as we continuously work to improve our service.
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to have the opportunity to provide an even better experience in the future! ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Had a fantastic experience with Hannells. Very approachable and supportive and communicated well! All staff are friendly and helpful and nothing was too much trouble . I would recommend them to others and definitely use them in the future !...
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Nov 04, 2024
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Hi Sara!
Thank you so much for your fantastic review or your moving experience with Eliza, Jess and the Alvaston team!
We’re thrilled to hear that you had such a positive experience with Hannells. It’s wonderful to know that our team was approachable, supportive, and communicated well throughout the process. We always strive to go above and beyond, so your feedback about our friendly and helpful staff is greatly appreciated.
Thank you for your recommendation and for trusting Hannell ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Professional and friendly, Hannells were always on the end of the phone or e mail. They worked hard to sort issues and always acted with the best interest of the client....
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Nov 04, 2024
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Hi Anon!
Thank you for sharing your wonderful feedback of your moving experience with Amy, Debbie and the Alvaston team!
We’re delighted to hear that you found our team to be professional and friendly. It’s great to know that we were always available for you and worked diligently to resolve any issues while keeping your best interests at heart. Providing excellent service is our top priority, and the team will be delighted to see your comments.
On behalf of everyone at Hannells, tha ...
Oct 24,2024
Oct 24,2024
4
people found
this helpful
this helpful
Awesome service from the entire team! The communication, professionalism and overall experience has been outstanding and I would highly recommend Hannells to manage any house move....
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Oct 24, 2024
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Hi Leon!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Eliza, Joe and the Alvaston team.
We're really pleased to see that you felt the service from everyone involved was awesome, with their professionalism and communication being outstanding! The team there really do pride themselves on their customer service and delivering great results so they'll be delighted when they see your comments - and your recommendation means a lot to us al ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
5 star, Hannells was extremely well communicated thank you to Debbie for chasing everything up and always replying to emails within the same day
Debbie also explained details that I was unsure of and would always answer any questions I had...
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Oct 21, 2024
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Hi KM!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza, Debbie and the Alvaston team.
We're really pleased to see that you felt the communication throughout the process was done very well - especially from Debbie. The whole team there pride themselves on their customer service and Debbie in particular will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your property purchase. We wish ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
Great service and regular updates. Shout out to Debbie Jenkins....
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Oct 21, 2024
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Hi Oliver!
Thank you for taking the time to leave a 5-star review of your moving experience with Debbie, Jess & the Alvaston team!
We're really pleased to see that you felt it was a great service with regular updates - and Debbie will be delighted to see your shout out to her!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for y ...
Sep 27,2024
Sep 27,2024
3
people found
this helpful
this helpful
I received extremely professional, friendly and knowledgeable service from everyone I dealt with in the Hannells Alvaston branch....
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Sep 30, 2024
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Hi Lorraine!
Thank you for taking the time to leave such a positive review of your moving experience with Debbie, Heather and the Alvaston team.
We're really pleased to see that you found them to be extremely professional, friendly & knowledgeable - three values that are very important to us - and the team there will be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service ...
Sep 26,2024
Sep 26,2024
2
people found
this helpful
this helpful
Hannells Debbie was very helpful. She followed through to the end....
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Sep 27, 2024
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Hi Chao!
Thank you for your 5-star review of your moving experience with Debbie, Heather and the Alvaston team.
We're really pleased to see that you found Debbie in particular to be very helpful and followed through to the end - and she'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the very b ...
Sep 16,2024
Sep 16,2024
1
people found
this helpful
this helpful
Debbie and Eliza have been both very reactive, transparent and helpfull during all the conveyancing process that was particularly challenging for this property purchase.
They managed to keep everyone in this transaction calm and kept moving.
I thank you very much for your profesionalism to ...
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Sep 17, 2024
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Hi Fatma!
Thank you for such a brilliant review of your moving experience with Debbie, Eliza and the Alvaston team.
We're delighted that you felt both Debbie and Eliza have been reactive, transparent, helpful and professional throughout your property purchase and your recommendation means a lot to all of us.
Debbie & Eliza will be really pleased to know that they made a difference and helped to keep everything calm.
On behalf of the whole team here, congratulations on the purchase o ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
Excellent communication from all members of staff, Hannells ensured a smooth transaction from buying and selling.
I would like to thank Debbie especially,as nothing was too much trouble....
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Sep 12, 2024
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Hi Sharon!
Thank you so much for your 5-star of your moving experience with Debbie and the Chellaston team!
We're really pleased to see that you felt the communication was excellent from all members of staff - we know how important it is to be kept updated when it comes to buying and selling property, and that they helped to facilitate what turned out to be a smooth transaction. The team will be delighted to see your comments as it makes a big difference!
On behalf of the whole team her ...
Sep 11,2024
Sep 11,2024
1
people found
this helpful
this helpful
I used the Hannells service for buying our first home. Exceptional online filtering options support us on our targeted search. Also, agents were punctual on their appointment to view properties. Follow up with us and updating our status on the property buying, any concerns on ...
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Sep 12, 2024
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Hi Shameem!
Thank you for your 5-star review of your moving experience with Amy, Debbie and the Alvaston team.
We're delighted to see that you felt they were punctual on their appointments and that any concerns you had were addressed brilliantly - and the team will be really pleased to see your comments too.
On behalf of the whole team here at Hannells, thank you for your support. We wish you many happy memories in your new home and look forward to being of service to you again in the ...
Sep 10,2024
Sep 10,2024
0
people found
this helpful
this helpful
Eliza has been nothing but amazing with us and keeping us updated with how everything is moving alone. Never felt more comfortable doing this process, especially as first time buyers. Thank you again Eliza!...
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Sep 11, 2024
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Hi Ella!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza and the Alvaston team!
We agree that Eliza is fantastic at what she does and we're pleased to see that you found her nothing but amazing and great at keeping your updated. We're also really pleased to see that Eliza made you feel comfortable throughout the purchase of your first home - and she'll be delighted to see your comments as it makes a big difference.
On behalf of the who ...
Sep 05,2024
Sep 05,2024
2
people found
this helpful
this helpful
Hannells in Alvaston are a wonderful estate agency who deserve recognition for their hard work and dedication to helping me to buy my home. A 'real' estate agency who went above and beyond my expectations to ensure that everyone involved in the transaction, me especially, ...
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Sep 06, 2024
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Hi Canadienne!
Wow! Out of the thousands of reviews from happy customers we've had so far, this is definitely one of the best we've received. Thank you so much for taking the time to share such positive comments about your moving experience with Eliza, Heather and the Alvaston team.
Everyone there really does pride themselves on being professional, helpful, friendly, knowledgeable and providing an excellent customer service so to see this highlighted (and much more!) in your comments will ...
Aug 30,2024
Aug 30,2024
0
people found
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Excellent communication throughout the sale process and I would thoroughly recommend them
Thanks to the whole team
Kind regards
Patricia Laird Taylor...
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Aug 29,2024
Aug 29,2024
0
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Excellent service from beginning to end. Very professional. Always cheerful. Achieved above advertised price....
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Aug 29,2024
Aug 29,2024
0
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Bought my first house zero problems absolutely brilliant 100% communication brilliant and helped every step of the way....
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Eliza Tudgay
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Debbie
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Heather James
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Amy Boole
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Sharon
Joe
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Last updated at 12:42 PM 02/10/2024 by allAgents
Awards won by Hannells, Derby DE24 0JG
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
