Edenvale-UK
Manchester, M4
1.6/5, 23 reviews
13% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“I rented with Edenvale when I first moved to Manchester. ......”

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Jan 12,2013
Minithumbdown
By: 'SJ26'
Jan 12,2013
3 people found
this helpful
I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent.

After livign in the apartment for a week, we noticed the wooden floor peeling up. After a day or two we ntoiced water seeping up from the floorboards.

We notified Edenvale immediately, and they said someone would come and chek it out. No one ever did. We went to their offices and complained. Quite frankly they didn't care. They had our money and us held in a contract.

After a month of complaining we recieved a bill from United Utilities for £600+. We queried this and they did a water check.

Afgter investigation it transpired that the washing machine Edenvale fitted was not fitted correctly and water was leaking from there.

We contacted Alison O'Connor (the manager/director0, by this time, water had started enetering the bedrooms.

They failed to do anything until we threatened reporting them to trading standards, health and safety. They sent a cleaner round and a plumber to fix the leak. However, this was after endless telephone calls, trips to their office and a £600 water bill.

At the end of the contract we elft due to Edenvale aka shambles-vale. They charged us for the damaged caused to the floor, whicch was due to their dodgy plumbing and failure to take action when we reported the problem.

They are an absolute NIGHTMARE and I cannot believe they are still around, playing their same tricks.

(Also, when we visited the property before letting it, there was a broken window pane. We asked if it would be fixed as it was dangerous and would also mean heat would escape through there. They said it would. Needless to say, it was still broken when we left at the end of a year contract. Oh yes, they charged us for that too.)
What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.
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By: BAYLINER123
May 11, 2013
[[EDIT ORIGINAL START]]
You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants ripped off besides you
[[EDIT ORIGINAL END]]

You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants like you

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Latest Reviews

View all Reviews 23
17th Jul 2014
reviewed by 'human'
“WORST agency ever, i would give them -5 starts if i could. They treat you nice until you sign the ......”
28th Feb 2014
reviewed by 'Steve'
“I tried to make an appointment to view the property, which was currently tenanted. The agent refused to even let ......”
22nd Nov 2013
reviewed by 'Lumiere'
“Do not use this agency !!!!! Worst agency ever. They will treat you very nice till you pay the deposit and ......”
19th Aug 2013
reviewed by 'C'
“Do NOT USE THIS AGENCY!!!! The rent deposit agency has had my deposit for over 12 months because Edenvale will not ......”
8th Aug 2013
reviewed by 'Barney'
“We were actually warned about Edenvale by our Estate Agent as she had had clients have to move out due ......”
18th Jul 2013
reviewed by 'upsettenant'
“DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Edenvale-UK
John Swift Building Second Floor 19 Mason Street
Manchester
Greater Manchester
M4 5FT
0161 833 3880

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 18 0 0 0 0 0 2
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“WORST agency ever, i would give them -5 starts if ......”

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Jul 17,2014
Minithumbdown
By: 'human'
Jul 17,2014
0 people found
this helpful
WORST agency ever, i would give them -5 starts if i could. They treat you nice until you sign the contract and pay the deposit, after that you will be ignored and they will try everything to steal your deposit....
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“I tried to make an appointment to view the property, ......”

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Feb 28,2014
Minithumbdown
By: 'Steve'
Feb 28,2014
0 people found
this helpful
I tried to make an appointment to view the property, which was currently tenanted. The agent refused to even let me see the property unless I was prepared to purchase with tenant (I am looking to purchase with vacant possession, but this was the only ...
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“Do not use this agency !!!!! Worst agency ever. They will ......”

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Nov 22,2013
Minithumbdown
By: 'Lumiere'
Nov 22,2013
2 people found
this helpful
Do not use this agency !!!!! Worst agency ever. They will treat you very nice till you pay the deposit and reserve the property ( in my case I was renting ) then they will start ignoring your calls and emails "she is out of the office I ...
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“Do NOT USE THIS AGENCY!!!! The rent deposit agency has ......”

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Aug 19,2013
Minithumbdown
By: 'C'
Aug 19,2013
2 people found
this helpful
Do NOT USE THIS AGENCY!!!! The rent deposit agency has had my deposit for over 12 months because Edenvale will not respond to them. The have totally ripped me off with demands of money from my deposit. I moved into my flatland had to complain because ...
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What agent could do to change your mind?
Nothing they have acted in a corrupt and unprofessional way. They simply refuse to communicate with me or the rent deposit agency. They are rude and arrogant and my hands are tied so I have no alternative than to give in to their demands
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“We were actually warned about Edenvale by our Estate Agent ......”

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Aug 08,2013
Minithumbdown
By: 'Barney'
Aug 08,2013
3 people found
this helpful
We were actually warned about Edenvale by our Estate Agent as she had had clients have to move out due to their incompetence but decided to take the chance since we really loved the flat and thought the building (Lumiere) wasn't terrible. The flat was ...
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“DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit ......”

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Jul 18,2013
Minithumbdown
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Stephanie
By: 'upsettenant'
Jul 18,2013
4 people found
this helpful
DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat hanger, removal of 1 cocktail sausage roll from the freezer! no response to emails or phone calls avoid Stephanie at all costs, no help whatsoever, very ...
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By: upsettenant
Aug 08, 2013
View all comments (3)
how can you claim that what you have said is true when 90% of the reviews on this site reiterate what i have said i.e. unfair holding of deposit, no return of phonecalls/emails, it is quite clear you are just trying to cover your back! you are right that you send an automated out of office response but then do not proceed to answer the emails or return phonecalls - quite frankly the whole operation is a joke. i have spoken to numerous tenants who have said the same thing and weirdly enoug ...

“The landlord refuses to return our deposit claiming a stained ......”

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Jul 16,2013
Minithumbdown
By: 'Screwed'
Jul 16,2013
4 people found
this helpful
The landlord refuses to return our deposit claiming a stained mattress and cleaning needing to be done. This apartment was left in an immaculate condition which was better than when we first moved in. The agents do not reply to your correspondence either....
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“AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! ......”

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May 29,2013
Minithumbdown
By: 'Tenant1111'
May 29,2013
3 people found
this helpful
AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! They do a horrible job at managing their properties. You have to call them up several times before anything gets done. Investors, avoid this agency! They will not insure that your property will be kept ...
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By: EDENVALEWARNING123
Jun 19, 2013
View all comments (1)
Mrs Eman Dehmain that left the property in December 2013 has now been waiting 6 ( SIX! ) months for the return of her deposit - SIX MONTHS for money placed in the DPS under custodial condition - EDENVALE forces tenants to beg, plead, grovel to get their money back and they take as long as possible and their Solicitor forces tenants to take the cases to Court rather than settling even though he is entirely aware the apartment was always in shameful condition ...

“Hi rang up, nobody available to chat with me girl ......”

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May 22,2013
Minithumbdown
By: 'manchester'
May 22,2013
4 people found
this helpful
Hi rang up, nobody available to chat with me girl on reception took a message. Still hadn't heard anything in 24 hours so rang again, once again girl on reception took a message. About a hour later got a phone call back by a cocky gentleman ...
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“Tim is friendly and was very helpful whilst we viewed ......”

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May 17,2013
Minithumbup
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Caroline
By: 'Abs'
May 17,2013
1 people found
this helpful
Tim is friendly and was very helpful whilst we viewed a selection of properties he had suggested to us, I cannot recommend him highly enough. Once we had decided on a property, we were introduced to Caroline who was efficient and knowledgable through the application ...
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By: EDENVALEWARNING123
May 17, 2013
View all comments (1)
[[EDIT ORIGINAL START]] Obviously you are a fabrication and a complete lie - anyone that knows EDENVALE knows the only positive 5 star comments are put up by THEM - EDENVALE does not even attend to gas and electricity safety, they make astronomical deductions on your deposit with ficticious damages - if you are potentially a tenant PITY YOU - you are walking into a snake pit where your life might be at risk if you have an electrical, water or gas problem - no one in their right mind could post ...

“I rented from June 2012 to December 2012 - EDENVALE are being ......”

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May 14,2013
Minithumbdown
By: 'EDENVALEWARNING123'
May 14,2013
3 people found
this helpful
I rented from June 2012 to December 2012 - EDENVALE are being sued in Court by one out of three tenants - they xxxx never conduct maintenance or repairs - if you withold the rent to force them to pay they will deduct from your debit card ...
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By: Management
May 15, 2013
View all comments (1)
Dear Mr David Casquerio a.k.a ( Mr David Baldwin) In respect of the review you have posted, the content all of which is completely unsubstantiated and if required, I can provide with evidence to prove so. You behaviour is quite alarming and quite clearly you have a personal vendetta against us, which is very odd considering you have never been one of our clients. It is with regret, that you have not learned anything from your past mistakes, despite being jailed for 2 years. You wi ...

“We rented with Edenvale for the best part of 4 years, ......”

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Apr 24,2013
Minithumbdown
By: 'JAYLG30MAN'
Apr 24,2013
4 people found
this helpful
We rented with Edenvale for the best part of 4 years, majority of our time spent in MASSON PLACE in Manchester city centre. When we moved out in April 2013, similar issues as to what others have already posted arose. Edenvale are very poor at responding in ...
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“This is literally the WORST estate agent I have ever ......”

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Apr 17,2013
Minithumbdown
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Katie
By: 'Anna'
Apr 17,2013
4 people found
this helpful
This is literally the WORST estate agent I have ever used in my 10 year renting history. Firstly the letting agent 'Tim Sweetman' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through ...
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By: EDENVALEWARNING123
May 27, 2013
View all comments (1)
Hi They did the same thing with Mrs Eman Dehmain - the taking of money from the debit card - once you have allowed them to have access to your bank debit card they will deduct money from you whether you want it or not. we also suspect they do not do the gas and electricity inspections and then forge certificates when you complain - this is a very well mounted operation protected by a Solicitor that has now been reported to the SRA In essence they rent out furnished property - they charge you de ...

“I rented with Edenvale when I first moved to Manchester. ......”

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Jan 12,2013
Minithumbdown
By: 'SJ26'
Jan 12,2013
3 people found
this helpful
I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent. After livign in the apartment for a ...
read full review
What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: BAYLINER123
May 11, 2013
View all comments (1)
[[EDIT ORIGINAL START]] You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants ripped off besides you [[EDIT ORIGINAL END]] You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants like you ...

“THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT ......”

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Dec 16,2012
Minithumbdown
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Lucy
By: 'Mr.Smith'
Dec 16,2012
4 people found
this helpful
THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT WITH! I AM ACTUALLY SHOCKED THAT THERE ARE POSITIVE REVIEWS TOWARDS EDENVALE ON THIS PAGE! MOST PEOPLE LIVING AT LUMIERE ARE DEALING WITH EDENVALE AND ARE DEALING WITH LUCY RAINES ALSO. I HAVE SPOKE TO ...
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“I really hate edenvale I will never ever deal with ......”

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Dec 13,2012
Minithumbdown
By: 'Ghadeer'
Dec 13,2012
4 people found
this helpful
I really hate edenvale I will never ever deal with edenvale again. It has been now six months since I moved out and they didn't give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has ...
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What agent could do to change your mind?
I really hate edenvale I will never ever deal with edenvale again they're liars and thieves. It has been now six months since I moved out and they didn't give me back the deposit for my old apartment and the extra month i paid by mistake.  And it has been 3 months since I moved in to the new apartment and they didn't fix the broken stuff in the apartment. I spent lots of money on taxis to go to their office and they just keep lying to me and each time they tell me a different lie and new scenario. I was so nice with them but now I'M REALLY SICK OF ALL THAT. 
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“I have rented in the City for about 9 years or ......”

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Sep 07,2012
Minithumbup
By: 'Gaby'
Sep 07,2012
0 people found
this helpful
I have rented in the City for about 9 years or so and have used quite few of the Agents in Manchester, so I talk from experience! I have been with Edenvale for about 18 months or so and when any sort of repair issue has been ...
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“Normally I dont bother writing reviews, but I felt I ......”

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Sep 05,2012
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Katie
By: 'Jessica'
Sep 05,2012
0 people found
this helpful
Normally I dont bother writing reviews, but I felt I had to due to the help and support offered by Katie Allen and the Lettings Team at Edenvale. I had been let down by another Agent on a property and only had a matter of ...
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By: Anna McQueen
Apr 16, 2013
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Edenvale is a terrible company - I agree with Mancity. ...

“This Estate Agent refuse to take ownership of a problem ......”

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Aug 17,2012
Minithumbdown
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Katie
By: 'AngryTenant'
Aug 17,2012
2 people found
this helpful
This Estate Agent refuse to take ownership of a problem and keep passing the book. Due to a leak/burst pipe in the building which they took months to repair and only did repair when they were threatened by United Utilities (UU). UU said they ...
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What agent could do to change your mind?
They could start by paying the bill which they should have paid 4 years ago and npt pass the book.
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“Unlike others here, I found Edenvale mostly to be ok ......”

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Jan 09,2012
Minithumbdown
By: 'LAD'
Jan 09,2012
6 people found
this helpful
Unlike others here, I found Edenvale mostly to be ok while we were in the property- mostly, not always- but they tried to lie and cheat their way to keeping half of our deposit. Their inventory when we moved in was piss poor- didn't list ...
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What agent could do to change your mind?
Not tried to steal our deposit. Not charged for lightbulbs when none were working when we moved in.
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“This agency is just a disgrace. I moved in to ......”

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Sep 01,2009
Minithumbdown
By: 'Ana'
Sep 01,2009
5 people found
this helpful
This agency is just a disgrace. I moved in to this flat 2 weeks later than it was promised because they claimed that it was being cleaned and painted....but it was a lie. The walls and carpets were dirty, later on I discovered cockroaches and ...
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By: littlemissbossy
Aug 20, 2011
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Sorry to hear about your experiences. I've also had to endure a catalogue of incompetence and rudeness as a tenant of Edenvale. I was just wondering whether you had any issues regarding getting your full deposit back? ...

“Awful Service.Had problems from day one when a decent ......”

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Nov 18,2008
Minithumbdown
By: 'timomouse'
Nov 18,2008
4 people found
this helpful
Awful Service. Had problems from day one when a decent majority of the furniture meant to be in our flat weren't there (including blinds!). We had to wait 3 months for 2 chairs (not 4, as stated on the inventory). Rent was taken out of accounts twice and ...
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By: lewis
Oct 08, 2012
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hi some of the students we work with have had problems with this company, can anyone give me the contact details of the adjudicator that people mention so we can pass there problems on tp them? ...

“I'm based in Manchester city centre. I live in a ......”

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Aug 21,2008
Minithumbdown
By: 'jd123'
Aug 21,2008
5 people found
this helpful
I'm based in Manchester city centre. I live in a flat leased from Edenvale UK. I have had a horrific and traumatizing experience with them, and would strongly urge EVERYBODY reading this to stay clear of them. From the very beginning there were problems with ...
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By: jen
Nov 22, 2011
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We are due to move into a flat with this company next week.... this is after almost 2 months of having our deposit, changing moving dates etc and still refusing to confirm that we can move in next week, knowing we need to leave our current flat in two weeks time. the customer service is absolutley shocking ive never encounterd such an incompetent company in my life! the staff are rude, extremeley un helpful and have made the already stressful move 10 times more stressful than it needs be! if i h ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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