67% lettings valuation accuracy
68% lettings fee satisfaction
Mar 15,2021
Mar 15,2021
7
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this helpful
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I had worst experience in being a tenant with this agency.
Contract Issue:
In September 2020, I had signed a contract and moved in on Saturday. In two days later on Monday morning they sent 6 weeks notice to all tenants to vacate the property as the landlord was asking the house back. It seemed that they had hidden the information to get few weeks rent from a tenant rather than leaving the room empty.
Utility Topup Issue:
The house had prepaid cards for energy which was not informed earlier. Topping up the card was left to the tenants and no one bothered to topup and lived in dark expecting other person to topup. I realised that mostly only one tenant topped up previously and became fed up on doing it every time. I ended up topping up every time as none bothered. The agency doesn't bother about anything other than collecting the rent.
Cleaning Issue:
When I moved in the house had huge pile of rubbish was outside the front of the house and the agent Will told me that it was left by the previous tenant. I requested the agency to clean it but never heard from the agent again on the issue. The weekly bin collectors didn't take it as it was not in proper bin bags. Every 2 weeks a cleaner comes to clean the house but the rubbish pile outside was not cleared by them as it was not inside the house. There were many letters from nearby residents in front door complaining about the rubbish. As I lived in front room ground floor, I ended up clearing the rubbish and put them in proper bin bags as it was stinky to live next to it.
The agency offer fortnightly cleaning. The kitchen bin kept overflowing between the fortnightly cleaning and no one in the house bothered. As it is multi tenancy, pushing other tenant to do it was a hassle and the agency doesn't bother about it. So I ended up clearing the stinky bins every time.
Also during the stay, the backside garden was inaccessible with overgrown grass, cigarette buds pile and rubbish.
Deposit Issue:
I vacated the room in mint condition in 6 weeks time. Sent pics of the room while vacating. Still the agent has not given my deposit back till now (5 months after vacating). Phone calls are not answered (Both Landline and mobile) and repeated emails are not replied.
After loosing patience, I am now writing this review online and also exploring about options to complain to council about non return of deposit money.
I wouldn't recommend this agent. Stay well clear of the hassle.
Contract Issue:
In September 2020, I had signed a contract and moved in on Saturday. In two days later on Monday morning they sent 6 weeks notice to all tenants to vacate the property as the landlord was asking the house back. It seemed that they had hidden the information to get few weeks rent from a tenant rather than leaving the room empty.
Utility Topup Issue:
The house had prepaid cards for energy which was not informed earlier. Topping up the card was left to the tenants and no one bothered to topup and lived in dark expecting other person to topup. I realised that mostly only one tenant topped up previously and became fed up on doing it every time. I ended up topping up every time as none bothered. The agency doesn't bother about anything other than collecting the rent.
Cleaning Issue:
When I moved in the house had huge pile of rubbish was outside the front of the house and the agent Will told me that it was left by the previous tenant. I requested the agency to clean it but never heard from the agent again on the issue. The weekly bin collectors didn't take it as it was not in proper bin bags. Every 2 weeks a cleaner comes to clean the house but the rubbish pile outside was not cleared by them as it was not inside the house. There were many letters from nearby residents in front door complaining about the rubbish. As I lived in front room ground floor, I ended up clearing the rubbish and put them in proper bin bags as it was stinky to live next to it.
The agency offer fortnightly cleaning. The kitchen bin kept overflowing between the fortnightly cleaning and no one in the house bothered. As it is multi tenancy, pushing other tenant to do it was a hassle and the agency doesn't bother about it. So I ended up clearing the stinky bins every time.
Also during the stay, the backside garden was inaccessible with overgrown grass, cigarette buds pile and rubbish.
Deposit Issue:
I vacated the room in mint condition in 6 weeks time. Sent pics of the room while vacating. Still the agent has not given my deposit back till now (5 months after vacating). Phone calls are not answered (Both Landline and mobile) and repeated emails are not replied.
After loosing patience, I am now writing this review online and also exploring about options to complain to council about non return of deposit money.
I wouldn't recommend this agent. Stay well clear of the hassle.
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Apr 10, 2021
I also am in a similar situation - vacated a room after endless different problems and they are now holding back a portion of the deposit for no good reason. It's illegal for a landlord not to put deposits into a protection scheme and they can be fined for this and have to pay tenants multiples of what they are owed back - report them. The company are obviously very nearly bust though - all of the property owners that they had contracts with are slowly taking their houses / flats back from them as ACE were not paying them the rent owed - if they haven't gone bust already, they will be insolvent pretty soon - so clawing money back now may be impossible. Although - word on the grapevine is that they've now changed their name to 'Safe Relocations' and are operating under this new guise. How this is possible is beyond me - just shows what a joke the regulations around landlord / agency businesses are. Mar 15, 2021
Hi Shakthi,I am in the same situation like you was. I just gave them the 6 weeks notice now but I know that they won't give my deposit back. I called Citizens Advice and they gave me very useful information about how to get back my deposit. I advise the same to you!
Best wishes,
Kira
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Latest Reviews
17th Dec 2021
reviewed by 'Ryan'
24th Aug 2021
reviewed by 'Jasmin'
4th May 2021
reviewed by 'LC'
24th Apr 2021
reviewed by 'Kira'
10th Apr 2021
reviewed by 'Graham'
Opening Hours
Address
Ace Relocations Ltd
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 68% | £420 | £1,880 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 51 | 33 | 0 | 0 | 2 | 0 | 5 | 5 |
Areas covered
- South-West London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 17,2021
Dec 17,2021
0
people found
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Would give minus stars if I could.
250 pounds for this service, and from my experience they do not talk with you unless you message first. When I showed keen interest in a place, while stressing my urgency to find a place, responses were slow and ...
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Aug 24,2021
Aug 24,2021
3
people found
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this helpful
Avoid this company by any means possible!
If you want to be a landlord that doesn't get paid, or a renter who gets spoken to like a piece of dirt then by all means go with Ace Relocations.
The nice looking pictures and great locations ...
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May 26,2021
May 26,2021
3
people found
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this helpful
Avoid at all costs. Terrible service. Whenever you need something, they don't reply to the phone nor answer your emails. They change their bank accounts and tell you it will be your problem if you send to the old account but they don't send you ...
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Jun 03, 2021
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I'm in a similar position - they owe me part of my deposit still. I recommend you report them to Trading Standards and let them know your deposit wasn't protected (it's illegal). 'Ace Relocations' have apparently filed for insolvency - they're transferring everything to 'Safe Relocations' - run by the same bunch of cowboys, but trying to cover up their previous mess. ...
May 04,2021
May 04,2021
5
people found
this helpful
this helpful
If I could give them zero stars, I would. Less, even. That would be more accurate. Bottom line - these guys are cowboys. Rumour has it they're about to go bust (if they haven't already) - but are now trying to trade under 'Safe Relocations' ...
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Apr 24,2021
Apr 24,2021
6
people found
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this helpful
I have an extremely bad experience with this agency, since I moved into their property my life turned into a nightmare.
First of all, they say they only let professionals rent out their properties but it is not true.
I lived with a non-professional and ...
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Apr 10,2021
Apr 10,2021
6
people found
this helpful
this helpful
Run away from them if you can!!
I was in a flat with a woman with a mental issue. Literally one woman came one day to speak to her and I heard her saying "if you keep hearing voices call me, your medication will arrive ...
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Mar 24,2021
Mar 24,2021
17
people found
this helpful
this helpful
I am yet another landlord, who is owed a lot of money by Ace Relocations Ltd. Their business approach of taking rent from tenants and not paying landlords is unethical, dishonest and in breach of contract law. Their behaviour, contempt and attitude are also appalling. ...
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Aug 12, 2024
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I had the same experience as many people here. I went to their office to speak to them about a few of the properties that I saw were advertised on gumtree. I was then promised to view 2 properties that I really liked, which was the reason that I decided to pay the £250 sourcing fee. This was a huge mistake as I was not shown either of the properties that were promised, I was then shown 1 alternative property that was just not up to standard at all. The whole time I was only ever shown propertie ...
Mar 15,2021
Mar 15,2021
7
people found
this helpful
this helpful
I had worst experience in being a tenant with this agency.
Contract Issue:
In September 2020, I had signed a contract and moved in on Saturday. In two days later on Monday morning they sent 6 weeks notice to all tenants to vacate the property as the ...
read full review
read full review
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Yes
Apr 10, 2021
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(2)
I also am in a similar situation - vacated a room after endless different problems and they are now holding back a portion of the deposit for no good reason. It's illegal for a landlord not to put deposits into a protection scheme and they can be fined for this and have to pay tenants multiples of what they are owed back - report them. The company are obviously very nearly bust though - all of the property owners that they had contracts with are slowly taking their houses / flats back from them ...
Jan 29,2021
Jan 29,2021
4
people found
this helpful
this helpful
I have rented from Ace Relocations, and they still owe me part of my deposit and rent though I have it in writing from them that it will be refunded in full. Noone reacts to emails. To get anything fixed is a quest of impossibility. ...
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Dec 07,2020
Dec 07,2020
7
people found
this helpful
this helpful
Me and my brother just moved out their property because of the many issues Ace Relocations refused to deal with. I had to live with a wasp nest in my room for over a year as they never sent anyone to sort that out. I ...
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Nov 19,2020
Nov 19,2020
3
people found
this helpful
this helpful
The worst company to have as a tenant in a property you own. Steer clear at all costs. They don't pay the rent, they don't fix problems and allow damage to property and they are incredibly rude and arrogant. Do not go near them....
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Jun 09, 2024
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Hi,
Would you be able to discuss your bad experiences?
Thanks ...
“Ace: never repair anything, when they do it can take 5+ months for totally broken shower, they lie constantly, my room never even had a bed on moving in...”
Nov 03,2020
Nov 03,2020
2
people found
this helpful
this helpful
If you want to live somewhere where nothing gets fixed, you don't even get a bed provided on moving in, you're never informed of when major works are getting carried out, and you get told lies all the time, and your phone calls are ignored, ...
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May 21,2020
May 21,2020
5
people found
this helpful
this helpful
I stayed in a flat with Ace Relocations for 6 months between 2019 and 2020. Throughout my tenancy they were very unhelpful and completely unprofessional. During my time with them the only toilet in the flat was blocked and unusable and it took almost a MONTH of me ...
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Mar 03,2020
Mar 03,2020
1
people found
this helpful
this helpful
This was the only property I ever lived where there was a professional fire alarm, fire doors installed, 24 hours emergency number provided so I felt very safe living there....
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Mar 02,2020
Mar 02,2020
1
people found
this helpful
this helpful
Great experience with Ace Relocations, the viewing was well organized, admin went smoothly, they provided free cleaning service, and refunded my deposit in full and in time when I left, highly recommended....
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Mar 02,2020
Mar 02,2020
1
people found
this helpful
this helpful
Easy to work with compared to other agents I met before. The staff are friendly and helpful. Most issues were responded to quickly and effectively....
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Feb 27,2020
Feb 27,2020
1
people found
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this helpful
There was a few maintenance issues, which I was told the agency had to always request permission from the landlord, and it took a bit of time sometimes, hence the four star left...
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Feb 25,2020
Feb 25,2020
1
people found
this helpful
this helpful
Lovely property and I had very good flatmates, while I only stayed for four months I really enjoyed living there...
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Feb 21,2020
Feb 21,2020
1
people found
this helpful
this helpful
When there is a place of humanity I found it here. ACE Relocation is a buisnis dealing whit a lot of people with different circumstances. And yet I found understanding menagement that tries to help people living "under there roof" . This are people how are ...
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Feb 04,2020
Feb 04,2020
1
people found
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this helpful
Where shall I start..
the room is lovely the house as well , huge HMO good conditions etc
nothing wrong with it, despite the fact that on viewing they sent me a property inspector that bless him he's been so nice, im not going to address ...
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Jan 17,2020
Jan 17,2020
6
people found
this helpful
this helpful
Before I signed a contract and handed over my money to the company, I saw all these reviews and raised my concerns to Chris. He proceeded to have a conversation with me lasting around thirty minutes convincing me and telling me the reviews were all ...
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Jan 07,2020
Jan 07,2020
4
people found
this helpful
this helpful
I have been waiting for my deposit back now for over a month even though they have said it will be returned with in 30 days. Even after leaving my bank details and asking for my deposit back I left i the dark.
The owner has ...
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Dec 20,2019
Dec 20,2019
4
people found
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this helpful
If I could give this company a 0 rating I would. I found this company to be useless, inexperienced and deceitful....
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Oct 31,2019
Oct 31,2019
1
people found
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Ace Relocation has managed my house the last 43 months as a professional fare exclusively. Especially Tom Wolfe always looking after closely and regularly updated the records of my property to me. And Chris reported yearly to me . Never missed rental payments from them at all. ...
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Sep 02,2019
Sep 02,2019
3
people found
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this helpful
Absolutely shocking that this company is still in business. My partner and I rented with them a little while back and I couldn't imagine there is a worse rental company out there. They seem to prey on people who are desperate for a new living ...
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Jul 17,2019
Jul 17,2019
6
people found
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this helpful
Awful, really don't use them. Our property got burgled and they were absolutely awful. Took ages to get the locks changed and gave us no updates or communication. When we contacted them they where rude and seemed like they couldn't care less...
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Jul 11, 2019
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Agreed and they take nearly two weeks for any update which is mainly just; we have let the owner know...... Not helpful ...
Jul 09,2019
Jul 09,2019
0
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I was really struggling to find a good room on my own and I was really happy when I found Ace Relocations! I told them all my requirements concerning location and commute to work and they found me a selection of suitable rooms all within ...
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Jun 10,2019
Jun 10,2019
0
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Dominique in property management is always so helpful when we have an issue, she responded to an issues quickly and sorted issues without delay. A big change from property managers I have dealt with at other agencies!...
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Comment on agent fees
Good
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Jun 10,2019
Jun 10,2019
0
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I have loved my year living with Ace Relocations! The property was lovely and had all new furniture. Having a cleaner has been great as well, especially in a house share. Sad to be leaving and would definitely recommend them....
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Comment on agent fees
GOOD
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May 20,2019
May 20,2019
0
people found
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Brilliant service and Cynthia was truly very patient and professional through the whole process making it all smooth and easy. Would highly recommend Ace Relocations - thanks!...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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