57% sales valuation accuracy
29% sales fee satisfaction
86% lettings valuation accuracy
71% lettings fee satisfaction
Mar 07,2021
Mar 07,2021
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Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, no options offered. Also, had to put into storage all my belongings until the property became available. Hundreds of pounds spent for accommodation until the property became available as well as for the storage, which I then have to move myself. Leaders did not care.
It took 2 months of continuous phone calls and emails to get the property into a liveable state. The property was dirty despite they claimed it had been professionally cleaned – something I reflected on check-in report. 2 months before they finally removed the shower screen which was broken and presented a health hazard, they clearly did not care.
After 3 months of insisting about a key into the utilities room, had to get a key cut from one of the neighbours. Seeing the lack of interest, responsiveness, professionalism and overall apathy, we realised that anything that needed done would have to be done by ourselves as Leaders did not care.
Although it is not Leaders responsibility, the lift did not work for 3 months. Not having the use of a lift with a baby is quite inconvenient and asked Leaders if they could help by also phoning the building management. They may have helped if they cared.
It has been an awful year living at this property (mis)managed by Leaders, and even on check-out had issues with them, as they tried keeping over 600 pounds from the deposit. After continuous delays, as expected from them, it was not until I mentioned taking them to Small Claims Court that TDS was involved and managed to get some of the deposit back. Following their overall attitude and ways of working, with continuous delays, it is not until February this year (left the property back in September), that we have managed to get our money back and feel I can finally close this dreadful experience which I would not recommend to anyone.
Given the amount of Estate agents in Woking, and the amount of properties available, it has been simple to find an alternative to Leaders. Hopefully, if enough landlords and tenants choose not to have to put up with Leaders, there may be a time when Leaders may start caring.
It took 2 months of continuous phone calls and emails to get the property into a liveable state. The property was dirty despite they claimed it had been professionally cleaned – something I reflected on check-in report. 2 months before they finally removed the shower screen which was broken and presented a health hazard, they clearly did not care.
After 3 months of insisting about a key into the utilities room, had to get a key cut from one of the neighbours. Seeing the lack of interest, responsiveness, professionalism and overall apathy, we realised that anything that needed done would have to be done by ourselves as Leaders did not care.
Although it is not Leaders responsibility, the lift did not work for 3 months. Not having the use of a lift with a baby is quite inconvenient and asked Leaders if they could help by also phoning the building management. They may have helped if they cared.
It has been an awful year living at this property (mis)managed by Leaders, and even on check-out had issues with them, as they tried keeping over 600 pounds from the deposit. After continuous delays, as expected from them, it was not until I mentioned taking them to Small Claims Court that TDS was involved and managed to get some of the deposit back. Following their overall attitude and ways of working, with continuous delays, it is not until February this year (left the property back in September), that we have managed to get our money back and feel I can finally close this dreadful experience which I would not recommend to anyone.
Given the amount of Estate agents in Woking, and the amount of properties available, it has been simple to find an alternative to Leaders. Hopefully, if enough landlords and tenants choose not to have to put up with Leaders, there may be a time when Leaders may start caring.
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Latest Reviews
31st May 2024
reviewed by 'THOMAS'
11th Mar 2024
reviewed by 'sarah'
12th Feb 2024
reviewed by 'Sue Slade'
16th Dec 2022
reviewed by 'Ahmed Yousef'
14th Mar 2022
reviewed by 'Lisa'
Opening Hours
Address
Leaders
Surrey House, 46 Commercial Way
Woking
Surrey
GU21 6HW
01483 762 626
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 29% | £0 | £0 |
| Lettings | 86% | 71% | £750 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 13 | 10 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- GU21
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 31,2024
May 31,2024
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THIS IS THE FIRST TIME I MET LARISSA. IT WAS QUITE AN EXPERIENCE. LARISSA IS HELPFUL, ALWAYS RESPONSE IN GOOD TIME I SHOULD SAY QUITE EFFECIENT. ALL IN ALL I AM HAPPY TO MEET LARISSA....
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Mar 11,2024
Mar 11,2024
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I would like to mention Katy Elsdon as she has been utterly professional and personable throughout the entire period of renting my property with Leaders which has been many years. She brought with her stability , confidence and peace of mind whilst I rented my property ...
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Feb 14,2024
Feb 14,2024
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Very pleased with the service provided by Leaders and particularly the property manager, Sophie Allen. The responses have been prompt and the service has been very efficient. I highly recommend the team....
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Feb 12,2024
Feb 12,2024
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My elderly mother has had a property with Leaders for quite a few years. Just recently I have been dealing with Katy Elsdon and she has been a breath of fresh air. She is very helpful and goes above and beyond.
Thanks Katy for all ...
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Dec 16,2022
Dec 16,2022
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Very disappointing experience with apartment parking slot.
No effort was done to help with parking management company. Not even a way to contact them on my behalf....
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Mar 14,2022
Mar 14,2022
1
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We moved into our rental on the 11 February 2022 to this date we have had very little assistance with repairs and the ventilation is non functional so we have the strong smell of cigarette smoke filling our flat daily after we signed a non smokers clause ...
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Jan 31,2022
Jan 31,2022
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Highly dissatisfied with the maintenance services. I recently moved into a new flat and basic things like heating, hot water was not working. Upon raising multiple times they kept on delaying and were totally unsupportive towards my request. Terrible after sales service, it has been ...
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Jan 31,2022
Jan 31,2022
2
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I have had an impossible tenant. To say that my property was left in a state of disrepair would be a huge understatement. The condition of the flat was so exceptionally poor that I doubt anyone could imagine it or have seen anything like it ...
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Nov 30,2021
Nov 30,2021
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Larissa Tilley has always been a great help, nothing is too much trouble!
Always cheerful. Always gets the job done.
Thank you...
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Sep 21,2021
Sep 21,2021
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Kate is a very professional and caring agent. She understands my needs and always try her best to provide what she could. She responds very quickly and update the progress from time to time. I am very satisfied with her expertise, patience and efficiency. I ...
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Jul 05,2021
Jul 05,2021
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I would like to say thank you to Austyn Green for organizing work repair with our landlord for renting property 56 Selwood road, Woking.
Really care about sorting out our plumbing issue. Replying immediately on my emails....
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Jul 23, 2021
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Never, never, but never use Leaders as your agency to let.
You never find the right person on the phone, busy and never call back, never solve the management issues, and NEVER give back the DEPOSIT.Ask everybody and you will have the confirmation.
Not recommend .AVOID.
Viorel ...
Jun 30,2021
Jun 30,2021
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I have been with Leaders (County before that ) for about 8 years. In this time,I have found the entire team to be sincere, personable , helpful and genuinely caring. This is really ideal from a company that protects and cares for your valuable investments; you really ...
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May 28,2021
May 28,2021
1
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Excellent & efficient services and a great experience dealing with Woking Leaders, especially Credit to Kate O, Kate is professional and helpful and always has prompt reply! Thank you so much!...
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May 28,2021
May 28,2021
0
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Sevices are good and they are not faked like other agencies do by publishing something cheap they don't really have and when you call to tell you that this is gone but they can get you something similar at different price if course.
I guess ...
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May 05,2021
May 05,2021
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The whole moving experience was brilliantly managed by Sarah. The online reference process was a little clunky, but Sarah steered us through that smoothly.
From offer to move-in only took 10 days - couldn't have asked for more. Thanks!...
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Mar 07,2021
Mar 07,2021
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Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, ...
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Jan 14,2021
Jan 14,2021
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Absolutely excellent service and a great experience dealing with Woking Leaders, especially Louise Knightley, who professionally and expertly deals with our queries with a no-fuss attitude and a great attitude....
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Dec 24,2020
Dec 24,2020
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Excellent sevice, Katie O was great. In such trying times it was really good to have such helpful ,thank you so much....
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Oct 05,2020
Oct 05,2020
0
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Fast, Accurate, Reliable...Great Service esp. thanks to Larissa for confirming all requests and queries in double quick time & managing renewal of agreements....
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Oct 03,2020
Oct 03,2020
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Recently introduced to our new property manager Larissa, she is a great person to have manage our property. Always polite, professional and efficient. Nothing is too much trouble for her and we've had a few problems to resolve recently....
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Sep 29,2020
Sep 29,2020
0
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Excellent Lettings Agent !
We had the best lettings negotiator - Kate. Right from the start we had such a personable experience - Kate worked really hard to find a suitable letting for my Son and grandson. I was engaging with 3 other estate agents representatives at ...
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Aug 20,2020
Aug 20,2020
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Thank you to James K, James McC and to Kate for re-letting my flat in under 2 weeks. They acted as a dedicated team, efficiently and courteously. They not only got viewers to view in these awful Covid times, but the final negotiation of price and ...
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Aug 17,2020
Aug 17,2020
1
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Would just like to thank James for help me and my daughter find our new home it had been challenging times for us recently and he made the whole experience easier to deal With. He’s great with children made her feel super important including ...
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May 01,2020
May 01,2020
0
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Seems like landlords agent, not good for Tenants. We had some issues and Leaders were supporting Landlord without proper investigation even though we explained the issue many many times....
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Sep 13,2019
Sep 13,2019
0
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Fantastic service. We rented a flat for 9years and we never had a problem not once. We have recently moved to a house under Leaders and the transition was very smooth. Bel Smith who was managing the flat and is now managing the house we ...
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Mar 05,2019
Mar 05,2019
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We had a problem with hour boiler. We did not have a hot water since morning. Staff (Bell Smith)-the property manager managed to sort out an enginear straight away. This gentelman came in couple of hours and managed to repair our boiler. Very Positive ...
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Feb 14,2019
Feb 14,2019
5
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Unprofessional staff, to point out Ms.Lara Redman, who when asked a question went off the rails. Very unprofessional, the worst customer service I've ever experienced.
Her manager, enabling poor customer service, by not investigating the reported rudeness.
Their fees are extortionate, yes, but being ...
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Comment on agent fees
Extortionate!
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Oct 08,2018
Oct 08,2018
3
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We rented our flat with Leaders for around 2 years. Their initial agency fees were by far the most expensive I had even seen in my life as a tenant. The flat itself was on its last legs, with some pretty damaged furniture, walls and mould ...
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Comment on agent fees
Awful agency fees, really exploitative. The staff themselves were very polite when speaking to them, but I imagine these decisions were beyond their control.
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Oct 08,2018
Oct 08,2018
6
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I have a very negative experience with Leaders from Woking. An agent arrived and had no idea where the house is located, then he had nothing to say me about the property, I also tried to find out about additional fees and cost - he ...
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Comment on agent fees
He did not inform me about additional cost like tenancy insurance. He Had no idea about bills, like energy, council tax, water etc. He had nothing to say, and prevented me to ask current tenants.
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Jul 31,2018
Jul 31,2018
7
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I have given 1star but even that is to generous! We rented a property from leaders fully managed for 9 years we had nothing but problems! We lived with damp undecorated walls for 8 of those, a porch that leaked everytime it rained, my 8 year old son ...
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Sep 30, 2018
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I regret to read your opinion too late. My opinion is the same - they are extremely unprofessional. To avoid! ...
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