57% sales valuation accuracy
57% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 06,2021
Mar 06,2021
4
people found
this helpful
this helpful
****WARNING****
****DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT BE FOOLED****
****PLEASE READ CAREFULLY****
DO NOT AGREE TO SIGN WITH THIS ESTATE AGENT AS A RENTER.
This review is written as a renter with 2 1/2 years experience as a renter with Berkeley’s.
Please see points below before considering a tenancy with Berkeley’s:
1: They draft contracts which remove the right to third party which strips away your legal rights. These include outdated tenancy agreements which are designed to trap you without any break clauses which citizen's advice told me were "extremely dodgy" at a later date.
2: They take months to repair and acknowledge essential things like boilers, fire hazards, damp, mould, attempted break ins etc. Some things they don’t even bother to repair such as mould.
3: They are not disability friendly... and that’s putting it mildly. The management actively discriminate against the disabled and chronically sick and victimise those by association with their policies and the way they try to handle things internally.
4: They ignore legal clauses in their own contracts that they draft and think that they are above the law.
5: They make up fake wear and tear on the inventory and try to strip you of your tenancy deposit. We had 1 chip of paint which was less than a CM in diameter (which was there before we moved in and had photographic / dated proof)... Berkeleys tried to steal £300 of our money to "repair this unfair wear and tear" which was not our damage to begin with. We also received excellent inspection reports throughout our tenancy, so this was extremely suspect and never came up on our inspection reports.
6: The Director of the company is highly unprofessional and sends aggressive and threatening emails to vulnerable Tenants.
7: The Director wants you to call in person and speak for fear of having written evidence. They make false promises that things will be done but then ask for a paper trail at a later date so no proof can be given (fortunately we refused and have all things in writing).
8: They take weeks to respond to urgent emails regarding health and safety.
FOR ALL OF THE ABOVE-MENTIONED POINTS. I HAVE PHOTOGRAPHIC AND WRITTEN PHYSICAL EVIDENCE TO BACK UP MY CLAIMS TO JUSTIFY MY NEGATIVE REVIEW.
AVOID AT ALL COSTS AND DO NOT TRY TO BE CONNED AND SCAMMED LIKE WE DID!
AS OF 03/2021, LEGAL ACTION IS STILL PENDING AND THANK GOD WE ARE FREE!
****DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT BE FOOLED****
****PLEASE READ CAREFULLY****
DO NOT AGREE TO SIGN WITH THIS ESTATE AGENT AS A RENTER.
This review is written as a renter with 2 1/2 years experience as a renter with Berkeley’s.
Please see points below before considering a tenancy with Berkeley’s:
1: They draft contracts which remove the right to third party which strips away your legal rights. These include outdated tenancy agreements which are designed to trap you without any break clauses which citizen's advice told me were "extremely dodgy" at a later date.
2: They take months to repair and acknowledge essential things like boilers, fire hazards, damp, mould, attempted break ins etc. Some things they don’t even bother to repair such as mould.
3: They are not disability friendly... and that’s putting it mildly. The management actively discriminate against the disabled and chronically sick and victimise those by association with their policies and the way they try to handle things internally.
4: They ignore legal clauses in their own contracts that they draft and think that they are above the law.
5: They make up fake wear and tear on the inventory and try to strip you of your tenancy deposit. We had 1 chip of paint which was less than a CM in diameter (which was there before we moved in and had photographic / dated proof)... Berkeleys tried to steal £300 of our money to "repair this unfair wear and tear" which was not our damage to begin with. We also received excellent inspection reports throughout our tenancy, so this was extremely suspect and never came up on our inspection reports.
6: The Director of the company is highly unprofessional and sends aggressive and threatening emails to vulnerable Tenants.
7: The Director wants you to call in person and speak for fear of having written evidence. They make false promises that things will be done but then ask for a paper trail at a later date so no proof can be given (fortunately we refused and have all things in writing).
8: They take weeks to respond to urgent emails regarding health and safety.
FOR ALL OF THE ABOVE-MENTIONED POINTS. I HAVE PHOTOGRAPHIC AND WRITTEN PHYSICAL EVIDENCE TO BACK UP MY CLAIMS TO JUSTIFY MY NEGATIVE REVIEW.
AVOID AT ALL COSTS AND DO NOT TRY TO BE CONNED AND SCAMMED LIKE WE DID!
AS OF 03/2021, LEGAL ACTION IS STILL PENDING AND THANK GOD WE ARE FREE!
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Latest Reviews
4th Jun 2018
reviewed by 'Phil'
15th Feb 2017
reviewed by 'Deepthi'
10th Feb 2017
reviewed by 'Nina'
Opening Hours
Address
Berkeley Estates & Management
70 Park Row
Clifton,Bristol
North Somerset
BS1 5LE
0117 295 7568
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 57% | £0 | £0 |
| Lettings | 100% | 50% | £650 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 06,2021
Mar 06,2021
4
people found
this helpful
this helpful
****WARNING****
****DO NOT MAKE THE SAME MISTAKE WE DID AND DO NOT BE FOOLED****
****PLEASE READ CAREFULLY****
DO NOT AGREE TO SIGN WITH THIS ESTATE AGENT AS A RENTER.
This review is written as a renter with 2 1/2 years experience as a renter with Berkeley’s.
...
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Jun 04,2018
Jun 04,2018
0
people found
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A great service by friendly and personal people. I would have no hesitation in recommending them and will use them in the future if needed,...
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Comment on agent fees
Fees are fair enough
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May 09,2018
May 09,2018
0
people found
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Berkeley Estates & Management have been managing my property for the last 3 years. I have found them extremely helpful and proactive in dealing with property maintenance and initially finding tenants. I cannot recommend Joe and team highly enough....
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Comment on agent fees
Good Fees
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Feb 15,2017
Feb 15,2017
0
people found
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This is the first time we've used Berkeley Estates & Management and they're one of the most reliable and professional lettings agency I came across. I'm extremely happy with the very professional service offered by agent Ryan Mitchell, and the team at Berkeley Estates & Management too. ...
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Comment on agent fees
I feel the agency fee is OK, not bad for the professional service what they provide.
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Feb 10,2017
Feb 10,2017
0
people found
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As a landlady, I have used Berkeley estates for a number of years and I have to say, I have found them to be extremely efficient and reliable. They take all the pressure off of letting a property and deal with all aspects for me ...
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Comment on agent fees
Fair price
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Feb 10,2017
Feb 10,2017
3
people found
this helpful
this helpful
the process of relaying information from us, the tenants, to the landlord through the estate agents is extremely delayed and confusing especially when we had emergencies such as raw sewage outside the front door of the house which needed fixing urgently. We have had many ...
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Comment on agent fees
I don't feel the fee of £300 each was reflective of the services they provided us. As students this fee was unrealistic. I don't understand what the agency fee pays for and feel it is futile. compared to other agents this fee was about double.
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Feb 03,2017
Feb 03,2017
1
people found
this helpful
this helpful
Now on our NINTH night without heating or hot water thanks to the incompetence of Berkeley Estates! It is winter, we are freezing, and I now have a chest infection. An absolute joke of a company....
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Comment on agent fees
High
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Nov 14,2016
Nov 14,2016
1
people found
this helpful
this helpful
The worst people I have ever dealt with. We were moving into a property managed by Berkeley estates and management (who work with Braemar estates) and were absolutely appalled at the state in which we found it in when we received the keys and moved ...
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Comment on agent fees
High
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
