100% sales valuation accuracy
100% sales fee satisfaction
72% lettings valuation accuracy
97% lettings fee satisfaction
Mar 06,2021
Mar 06,2021
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I purchased a flat through C James in 2004 and for some years rented it through them too. I had no hesitation when selling the flat to ask them to handle the sale. Bob Mash was the key contact and he went above and beyond in helping me get it over the line. He was always available (even on days off) to talk through issues, was helpful and responsive to my issues and equally helpful and responsive to the purchasers's needs too. He helped the whole process go through very smoothly and I can honestly say, having bought and sold properties throughout may life (I am 67 now), that Bob was exceptional in his service. Always cheerful, helpful and efficient I can't recommend his firm more highly.
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Latest Reviews
3rd Apr 2023
reviewed by 'Alice Royle'
7th Oct 2022
reviewed by 'Abi'
4th Jun 2021
reviewed by 'Ned'
4th Jun 2021
reviewed by 'M M'
Opening Hours
Address
C James & Co
190-192 High Street
Colliers Wood,London
Greater London
SW19 2BN
020 8543 9001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £100,000 | £610,000 |
| Lettings | 72% | 97% | £675 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 1 | 2 | 1 | 4 | 1 | 5 | 1 | 2 | 2 |
Areas covered
- Abbey
- Colliers Wood
- St Helier
- Mitcham
- Figge\'s MArsh
- orden
- Lower Morden
- CR4
- SW19
- SM5
- Carlshalton
- Benhilton
- Wallington
- Cheam
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 03,2023
Apr 03,2023
1
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We purchased our first property through C James and Co Colliers Wood. Bob was a fantastic agent, he went above and beyond and offered us so much support through a bumpy process. I can’t thank him enough for being there when we needed him ...
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Oct 07,2022
Oct 07,2022
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I just want to say thank you so much for everything you guys have done for us. You have made the whole process of buying our first property so easy and stress free. We were in our house so much quicker than we thought. A ...
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Aug 22,2022
Aug 22,2022
1
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Our tenancy was managed by an extremely responsive and accommodating letting agent who catered to our needs. Would definitely reccomend....
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Jun 10,2021
Jun 10,2021
3
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We recently completed our first property purchase with C James. Bob was brilliant throughout the whole process and was vital for communication between parties. Thanks for all the help...
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Jun 04,2021
Jun 04,2021
2
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C James & Co were great with us throughout the buying process. I’d like to mention Bob Mash, he was extremely professional, friendly and easy to contact. I would definitely recommend....
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Jun 04,2021
Jun 04,2021
2
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I've just completed a purchase using C James (I used them 10 years ago as a first time buyer and now back in the area used them again) and it was another great experience.
I had some difficulties with COVID during the purchase which caused a ...
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Jun 04,2021
Jun 04,2021
2
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Chose C.James to sell the house that we bought from them 7 years ago and at both times the service was excellent. Bob was always on hand to help with any questions we had....
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Mar 13,2021
Mar 13,2021
2
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36 years of consistent excellence from CJ James, Colliers Wood - Simon & Bob. Enabling the fastest completions possible! My mum bought her place through Simon in 1997, and I also bought my first home with Simon in 2004, they also helped me rent it, I then sold it ...
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Mar 06,2021
Mar 06,2021
0
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I purchased a flat through C James in 2004 and for some years rented it through them too. I had no hesitation when selling the flat to ask them to handle the sale. Bob Mash was the key contact and he went above and beyond in ...
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Mar 21,2019
Mar 21,2019
1
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I was disillusioned with my previous property manager and found Bob to be a breath of fresh air with a professional service second to none and quite often has given me valuable advice and help beyond the call of duty.
I have no hesitation in ...
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Comment on agent fees
Good
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Jan 28,2019
Jan 28,2019
2
people found
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this helpful
C. James have managed my property for almost 5 years. I have found them to be very professional and all the staff are extremely helpful, giving sound advice when needed....
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Comment on agent fees
Very reasonable
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Mar 24,2018
Mar 24,2018
1
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Probably had one of the most protracted sales ever, but C James went above and beyond what I would expect from an Estate Agent to make it happen. Great Service....
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Good
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Aug 30,2017
Aug 30,2017
1
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I am renting two of my properties through CJames and in the process deal with a few members of staff. I am very pleased with the service that CJames are providing in every respect. My arrangement with CJames is that they will handle full rental ...
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Comment on agent fees
The fees that CJames charge have been agreed beforehand and I consider them to be very reasonable. Since I rent two properties through CJames they were able to offer me a special rate which is very welcome.
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Aug 30,2017
Aug 30,2017
2
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Excellent Sales & Lettings service: professional, friendly with years of local knowledge and contacts.
We have had been letting with them for over 15 years and had excellent service....
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Comment on agent fees
Very Reasonable
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Aug 30,2017
Aug 30,2017
2
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Very efficient professional service . Anita has always handled all issues in a warm professional manner . Phil has managed to secure tenants for me continuously and I've been very happy with the service ....
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Comment on agent fees
Good
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Aug 30,2017
Aug 30,2017
2
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They are very helpful , I feel more settle and peaceful to let CJames & co to manage my properties .
I strongly recommend this company to any landlords....
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Comment on agent fees
Reasonable .
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Jul 26,2017
Jul 26,2017
2
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My property has been let managed
For nearly 25years. I have known Phil Burgess since and have no complaints Regular property checks
Safety certificates and repairs. Fast tenant occupancy. Humane touch with tenants. I highly recommend C&James...
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Comment on agent fees
Reasonable fees.
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Jul 21,2017
Jul 21,2017
3
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Prompt responses to email. Experienced professionals who get stuff done with minimal fuss. Wouldve sold up if it wasn't for c James as I live overseas...
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Comment on agent fees
Very fair
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Jul 21,2017
Jul 21,2017
2
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I've had my property let through C James for 18 years. In all that time it has only been vacant for no more than a few days. Phil Burgess has also been a consistent efficient point of contact and source of advice during all that time. ...
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Comment on agent fees
The management fee always seems high for what work is generally required but I have no idea how much is pre-handled and I am paying for the service being constantly available. In any event, living hundreds of miles away I have very little choice and the fee is tax deductible and offset against the high occupancy.
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Jul 27, 2017
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Thank you so much for your review, we are delighted that you have been a client of C James for so many years. Kindest regards from the whole team at Colliers Wood ...
Jun 13,2017
Jun 13,2017
1
people found
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Thank you Anita for being so helpful!
Very quick replying to our questions and so understandable when we need help extending our rent as we were not ready for our completion! All the best!...
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Comment on agent fees
reasonable
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Jul 27, 2017
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Thank your for your review, we are so pleased Anita was able to help you. ...
May 09,2017
May 09,2017
2
people found
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Although I have been waiting for two more months to request increasing rent, eventually, thanks to Anita North's hard work, who gave me a substantial response and satisfactory rental arrangement....
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Comment on agent fees
Fair
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May 10, 2017
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Thank you for your review, and good to hear that after some while the outcome was positive. ...
May 02,2017
May 02,2017
2
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I'm afraid I don't know anyone's name but Phil. They are all lovely. I have one buy to let flat. I've had it for five years and they are all helpful and have given me excellent advice as well as the business side of things ...
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Comment on agent fees
Very reasonable
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May 05, 2017
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Hi Jane, thanks so much for your comments and of course your business. Kind regards - Phil ...
May 02,2017
May 02,2017
2
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Excellent and professional service for the last 20 years . He is always ready to help and resolves problems and enquiries with confidence....
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Comment on agent fees
good
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May 10, 2017
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Hi Roy, thanks so much for taking the time to write a review, great to hear that you've been a client of ours for 20 years. All the best. ...
May 01,2017
May 01,2017
2
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Phill Burgess 4 stars
Yvonne Withers 5 stars
We have employed the services of C. James & Co of Colliers Wood for the past 15 years - through the purchase and then subsequent letting of our property. we have been very satisfied with their service.
The staff are helpful, ...
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Comment on agent fees
Very Acceptable
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May 10, 2017
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Thank you for taking the time to write this review and we are glad to hear that both Phil & Yvonne are doing a sterling job. Thank you for your business, kind regards - Lucy ...
Apr 29,2017
Apr 29,2017
3
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C James, Colliers Wood is a solid, trustworthy company made up of really friendly, polite team members, including the more senior members.
Helpful, and knowledgeable and effective....
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Apr 28,2017
Apr 28,2017
3
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Phil impressed me from the get go with his energy, positive attitude & commitment to ensuring he would be the best Agent to maximise benefits in the management of my property & provide support for me. He has lived up to expectations in managing the property by, ...
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Comment on agent fees
Fees appear to be fair. Could always benefit from lower fees if it's possible, of course!!!!
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Apr 27,2017
Apr 27,2017
3
people found
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Both Bob and Phil are professional, prompt, knowledgeable and very helpful that also gives you a good feedback with a snapshot and a brief overview with any of your queries and questions.
Would deffintely recommend their services....
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Comment on agent fees
Good
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Apr 13,2017
Apr 13,2017
3
people found
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Very good service for over 10 years. this company has been serving me for many years and has been very efficent!...
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Apr 18, 2017
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Thank you so much for your review, we are delighted that you have been a client of C James and Co for over 10 years, it has been a pleasure.
Best regards - Phil ...
Apr 12,2017
Apr 12,2017
3
people found
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What can I say .. Phil, Mark, Yvonne and everyone else at C James & Co, Colliers Wood have made letting effortless!
If you're looking for a local estate agent who really knows their 'neck of the woods' Phil is the go to man!
I cannot speak ...
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Apr 18, 2017
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Emma, thanks so much for your review, both myself and Yvonne thank you for taking the time out to write it.
Warm regards - Mark & Yvonne ...
Apr 12,2017
Apr 12,2017
3
people found
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Before instructing Phil to handle my rental property for me I contacted a number of other agents in the area and Phil had all the right answers to my questions. I was happy to leave my property in his capable hands when I went abroad ...
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Comment on agent fees
No comment
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Apr 18, 2017
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Thank you for your review, I'm delighted to know you have been consistently happy with my service. Best regards, Phil ...
Phil
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Bob
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Mark
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Anita
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Yvonne
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Simon
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Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionThe asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:
A holding deposit (up to 1 week's rent)
A tenancy deposit of 5 weeks' rent
A payment of up to £50 inc VAT to alter the tenancy agreement, when requested by a tenant, or reasonable costs incurred if higher
Interest at a rate of 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A payment of £10 inc VAT for the replacement of a lost key or security device
Payments associated with early termination of the tenancy when requested by the tenant
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.
The agent is a member of The Property Ombudsman Limited, which is a redress scheme, and Propertymark, which is a client mon
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints should be made in writing to the relevant member of staff or their manager.
We will reply within 7 days in writing in an effort to resolve the issue or take further action.
Last updated at 11:02 AM 30/10/2017 by allAgents
We will reply within 7 days in writing in an effort to resolve the issue or take further action.
Best Estate Agent in SW19 
