96% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Mar 05,2021
Mar 05,2021
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Extremely unhelpful, rude and borderline discriminatory.
At the start of the year I was looking for a rental property from £1700-£1800 in Crystal Palace, a saving on the £1900 I had being paying for years prior to this. I enquired after a viewing for a property at the lower end of this - I wasn't even permitted a viewing.
As a single mum, I receive benefits, and as soon as I mentioned this I was told I wouldn't be able to view or apply for the property. After I questioned why, I was informed I wouldn't pass referencing - despite doing so for the £1900 property I resided in and the subsequent £1750 property I decided to rent elsewhere.
When I asked if there was nothing I could do, as this would mean I wouldn't be able to rent any property from Pedder, I was told that unless I lowered my budget (which wouldn't find me a nice 2-bed with a garden under this) there was nothing I could do. I found this discriminatory, this essentially penalised me for being a single mother on benefits, despite my income from my wage being over the monthly rent.
After talking to subsequent agents, they were horrified to hear that this happened and were very empathetic; working with me to find and secure a property - happily passing referencing.
(It is illegal to not permit tenants who are in receipt of benefits.)
At the start of the year I was looking for a rental property from £1700-£1800 in Crystal Palace, a saving on the £1900 I had being paying for years prior to this. I enquired after a viewing for a property at the lower end of this - I wasn't even permitted a viewing.
As a single mum, I receive benefits, and as soon as I mentioned this I was told I wouldn't be able to view or apply for the property. After I questioned why, I was informed I wouldn't pass referencing - despite doing so for the £1900 property I resided in and the subsequent £1750 property I decided to rent elsewhere.
When I asked if there was nothing I could do, as this would mean I wouldn't be able to rent any property from Pedder, I was told that unless I lowered my budget (which wouldn't find me a nice 2-bed with a garden under this) there was nothing I could do. I found this discriminatory, this essentially penalised me for being a single mother on benefits, despite my income from my wage being over the monthly rent.
After talking to subsequent agents, they were horrified to hear that this happened and were very empathetic; working with me to find and secure a property - happily passing referencing.
(It is illegal to not permit tenants who are in receipt of benefits.)
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Latest Reviews
29th Aug 2024
reviewed by 'Beth'
10th Jul 2024
reviewed by 'Robert'
3rd Jul 2024
reviewed by 'Alex G'
7th Jun 2024
reviewed by 'Newbury Avenue'
20th May 2024
reviewed by 'Mr V'
Opening Hours
Address
Pedder
Pissarro House, 77A Westow Hill
Crystal Palace,London
Greater London
SE19 1TX
020 8702 9333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £236,440 | £3,200,000 |
| Lettings | 93% | 95% | £900 | £3,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 73 | 4 | 69 | 3 | 73 | 2 | 12 | 4 |
Areas covered
- SE19
- Crystal Palace
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 30,2024
Oct 30,2024
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Had a fantastic experience arranging things with these guys, Samantha was quick and efficient in replying to emails and credit to her because she has been amazing, as first time renters the process was quick and easy and we can’t thank Sam enough for ...
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Aug 29,2024
Aug 29,2024
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Lovely team, very informative and lovely to work with made the whole transition really easy and always kept us up to date....
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Jul 10,2024
Jul 10,2024
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I very recently sold my home of over 27 years, so going back into the house selling business was massively daunting, however Pedders at Crystal Palace made it so very easy! From the valuation by friendly, very professional, non pushy Bill, the agency manager, it was ...
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Jul 03,2024
Jul 03,2024
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Izabella was the best estate agent we worked with. She was always upfront and honest. Initially, we were reluctant to view the house we ended up buying, but she insisted we see it based on our previous conversations—and she was right. After our offer ...
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Jun 07,2024
Jun 07,2024
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Very efficient team, easy to work with. Responds to all enquiries either calls or emails very promptly with Special Mention to Samantha Wardle- she's exceptional....
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May 20,2024
May 20,2024
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Very friendly, efficient and always helpful.
Samantha Wardell and Matthew Thomas did a great job of sourcing new tenants and setting their moving in. I was incredibly busy at the time and they made my life a great deal easier. Thank you!...
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May 14,2024
May 14,2024
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I'd like to commend our property manager - Mr. Andrzej Szczepaniak. We live in Zambia so we obviously need an agent that is on the ball and switched on as we would say here. Mr. Szczepaniak is all of that and more. He let's us ...
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Apr 29,2024
Apr 29,2024
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Samantha has been very helpful in dealing with my enquires providing me with information and updates.
Thankyou so much for your help, and having an understanding when difficulties arose.
Overall great customer service....
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Apr 25,2024
Apr 25,2024
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Samantha has been fantastic helping me find my new home. She understood our needs and found us the perfect place. She guided me through the process, found solutions to potential issues, answered all queries promptly, was always on hand to explain the ins and outs ...
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Apr 10,2024
Apr 10,2024
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The team exhibited commendable responsiveness to all my inquiries and apprehensions, ensuring that no issue was left unaddressed. Their commitment to follow up, whether through calls or emails, was consistently upheld, instilling confidence in their reliability and professionalism....
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Apr 10,2024
Apr 10,2024
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I don't know what magic Pedder do, but a pattern in Crystal Palace is to see another estate agents sign for a few months unsold then a Pedder one goes up and it's sold within a week. They seem to truely sell an area as ...
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Mar 22,2024
Mar 22,2024
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Everybody at Pedder Crystal Palace Branch
were very good with our recent house sale and our subsequent property purchase. Izabella, Bill and all the staff provided an excellent sevice throughout our transactions....
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Mar 22,2024
Mar 22,2024
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We have had a small number of property managers from Pedder over the years, but Nora has been outstanding. She has always led appropriately with her own initiative, she is very responsive and we felt we collaborated very effectively when we needed to be more ...
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Feb 05,2024
Feb 05,2024
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Fab Agency! really worked well to solve all! Thanks Thanks Samantha!...
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Jan 19,2024
Jan 19,2024
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Received very good service from Scott and Sam. In particular, Scott was very professional and friendly, and listened to what wasn't quite right about properties shown, and let me know about properties which absolutely met my needs. Quite different from other agents which send you ...
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Jan 16,2024
Jan 16,2024
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We completed on our first home using Pedder and Shannon, our estate agent, made the process very straightforward. She was communicative, proactive and lovely to work and chat with. I wouldn't hesitate using them again....
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Jan 04,2024
Jan 04,2024
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Moving can be extremely stressful, but luckily Sam and Scott made the whole experience that much more bearable. Both were efficient, proficient and super helpful with all our many queries. We felt we were in good, safe hands especially when the current housing situation is ...
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Dec 07,2023
Dec 07,2023
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Very positive experience finding a new tenant. Samantha Wardell has been exceptional at organising safety certificates and all paper work and helping with any problems....
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Nov 20,2023
Nov 20,2023
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Carolina made the experience of purchasing our first home extremely easy. She went above and beyond to make sure the process ran smoothly, chasing and pushing things were needed whilst maintaining a constant stream of communication which we really appreciated.
We're very happy with our ...
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Nov 02,2023
Nov 02,2023
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Carolina was personable, professional and kept us informed through the process of buying our first house. Couldn't recommend more through chain of communication with the vendors and the Pedder-recommended solicitors; it was stress-free and enjoyable process. Thank you...
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Oct 31,2023
Oct 31,2023
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Fantastic service provided by by Carolina. Nothing was too much for her and it was a pleasure dealing with her on this purchase...
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Oct 05,2023
Oct 05,2023
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I have used Pedder’s services for just over 4 years now, initially to rent out a flat, and more recently to sell it. I have to say that every single member of the team that I have come across throughout this time has been exceptional. ...
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Oct 03,2023
Oct 03,2023
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Carolina is an A class agent! She is understanding, professional, patient and hard working. I'm glad she was my agent....
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Oct 02,2023
Oct 02,2023
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Carolina was very responsive, intelligent and gave us confidence which is very important in such a potentially stressful situation....
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Sep 28,2023
Sep 28,2023
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Carolina has been brilliant from the first time viewing the property right up until completion. She is personable, professional, transparent and fair. She went above and beyond to ensure all parties got a good outcome. She explains things clearly and always ensured I was kept ...
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Sep 25,2023
Sep 25,2023
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My partner and I were very impressed with how Pedder handled our tenancy. We primarily dealt with Sam, who was attentive, informative and very professional. We have dealt with a lot of estate agents before but none were as helpful as her in making our ...
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Sep 14,2023
Sep 14,2023
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A terrific estate agents, the voice of reason throughout what became quite a protracted and close-run purchase....
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Sep 11,2023
Sep 11,2023
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Great agent, very proactive in sorting problems across our sale and friendly to deal with....
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Sep 11,2023
Sep 11,2023
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I cannot rate Carolina highly enough. She was incredibly efficient and always responsive, and helped manage the process from listing to completion without a hitch. Her local knowledge proved invaluable....
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Sep 11,2023
Sep 11,2023
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I cannot rate Carolina highly enough. She was incredibly efficient and always responsive, and helped manage the process from listing to completion without a hitch. Her local knowledge proved invaluable....
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Bill
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Scott
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Izabella
(38)
Samantha
(35)
Victoria
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Nora
Vince
(2)
Matthew
Drenusha
Alicia
Jose
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Last updated at 12:09 PM 15/02/2023 by allAgents
Best Estate Agent in SE19 
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