100% sales valuation accuracy
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Mar 05,2021
Mar 05,2021
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I had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the most bizarre and mis-managed property lettings situation imaginable.
Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation.
The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response.
This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise.
To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books.
I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them.
All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints to all appropriate channels regarding their awful experience.
I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.
Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation.
The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response.
This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise.
To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books.
I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them.
All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints to all appropriate channels regarding their awful experience.
I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.
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Latest Reviews
25th Aug 2024
reviewed by 'Alice'
18th Aug 2024
reviewed by 'Oliver'
15th Jul 2023
reviewed by 'Xan'
8th Dec 2022
reviewed by 'Roger Hart'
5th Mar 2021
reviewed by 'Tom'
27th Oct 2020
reviewed by 'Edie'
Opening Hours
Address
Belvoir
115 Western Road
Brighton
East Sussex
BN1 2AB
01273311077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 4 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- BN1
- Brighton
- BN2
- BN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 25,2024
Aug 25,2024
1
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Belvoir Letting Agents in Hove are truly exceptional when it comes to finding the perfect place to rent a flat. The team is professional, knowledgeable, and always goes the extra mile to make the process smooth and stress-free. They offered fantastic support and guidance, ensuring ...
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Aug 18,2024
Aug 18,2024
2
people found
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I can't recommend Belvoir in Hove highly enough! The estate agents were exceptional from start to finish, guiding me through the sale of my house with ease. Their local expertise was evident, and they went above and beyond to ensure everything went smoothly. The team ...
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Jul 15,2023
Jul 15,2023
0
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Didn't bother to show up for a viewing. Waited over an hour, made numerous phone calls, got absolutely nowhere as the phone just transfers to some national "overflow centre" when no one is picking up in the local branch.
5 emails have been ignored over the ...
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Dec 08,2022
Dec 08,2022
0
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I rented through Belvoir Brighton, whilst I was waiting for the sale of a house to go through. Therefore actually only occupied the flat for three months of the six month fixed period. Firstly I would say that many of the faults with the flat ...
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Mar 05,2021
Mar 05,2021
0
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I had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the ...
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Oct 27,2020
Oct 27,2020
3
people found
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TRASH TRASH TRASH "ESTATE AGENT", more like TRASH AGENT!!
These people show no respect to their tenants. We have had countless issues with our property since the day we moved in (the first problem being the wrong keys, which didn't get sorted till a month ...
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Feb 17, 2021
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(1)
Terrible estate agent. Gone down hill! Landlord getting bills for repairs not carried out. Tenants left with no repairs. ...
Jun 23,2020
Jun 23,2020
20
people found
this helpful
this helpful
I enjoyed reading the five-star reviews of Belvoir, by Belvoir staff. What those guys lack in reliability or basic respect for human life, they certainly make up for in imagination.
I rented through Belvoir for two years. The nicest thing I can say about them ...
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Dec 17,2019
Dec 17,2019
2
people found
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Hello
I Live in Brighton and have been settled in the same Apartment near the Marina for over 9 years. So when a Dear friend and Her Husband wanted to RE-LOCATE to BRIGHTON for WORK on the 2nd January 2020 (2 Weeks Away) I offered to Help View ...
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Oct 28,2019
Oct 28,2019
1
people found
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this helpful
Absolutely fab service from Caroline at Belvoir, she really made me feel at ease whilst dealing with some tricky situations and figured out the best outcome for me and my current housemates in my student house - can not rave about how helpful she has ...
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Jun 11,2019
Jun 11,2019
1
people found
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i always get great and speedy help from Belvoir, whatever problems i have. recently my cooker packed in and an improved replacement was provided straight away. brilliant and attentive service. would highly recommend....
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Comment on agent fees
standard fees
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Jun 29,2018
Jun 29,2018
4
people found
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After being questioned and questioned, and me saying to the Miss Ambrer Makey, that I will not write my income on an email, just because it is private information and the emails can get hacked. Well, apparently she did not like that, and then sabotaged ...
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Jan 15,2018
Jan 15,2018
1
people found
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this helpful
The girls at Belvoir are lovely! Always on hand to sort a problem out and always very fast to respond to emails and messages. Have rented through Belvoir for over two years and with a great landlord also so it's been a very good tenancy ...
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Comment on agent fees
Fair.
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Dec 05,2017
Dec 05,2017
2
people found
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this helpful
I joined the agency with the old owners and could not fault the service, however, since they were taken over by Nathan and his team they have been completely taking me for a ride as a landlord and I have since found out they have ...
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Comment on agent fees
Rubbish. Really expensive and don't actually do anything for the fees
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Oct 31,2014
Oct 31,2014
0
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Words can't describe how refreshing it was to deal with an Agent who really seemed to care about me and my property. Chris took as much time as I needed to explain all of the potential pitfalls (I am a first time landlord) and what ...
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Comment on agent fees
Extremely transparent and reasonable. By no means 'bargain bucket' as they do offer an extremely comprehensive service, but don't charge you the world for it!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:46 AM 18/11/2016 by Wai Lam
