95% sales valuation accuracy
95% sales fee satisfaction
Mar 04,2021
Mar 04,2021
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Overall i was disappointed with my experience.
I chose Yopa as their price was competitive and I had a shocking experience with a high street estate agent so I thought, why not try an online agent.
Graham was lovely, really nice guy, made me feel at ease, friendly and assured me that things would go smoothly with good communication.
I opted for my agent to do my viewings for me as this felt more comfortable. Unfortunately the communication around these viewings such as when and feedback following was not that good and I found that i ended up chasing Graham for updates. Saying this my home was SSTC within a few weeks which was great.
Unfortunately after this I heard nothing more from Graham which initially was not so much a problem as solicitors were doing the body of the work at that point however as things started coming to the end I needed to get in touch with Graham to discuss the best ways to hand over keys, get some reassurance around my buyer being ok as they had to wait a while whilst I found our next home. This was impossible! Graham's phone would go straight to answer phone and wouldn't return calls. I ended up calling the Yopa customer support team several times to get things addressed and communicated who were really helpful. Graham eventually got in touch (I wonder because he was told by customer care i kept going to them) and we arranged for him to collect a key the day before completion so he could hand over the keys. He didn't turn up and on the day of completion i was still chasing Graham. In the end, by the time Graham turned up on the day of completion I had already ended up getting in touch with my buyer to arrange direct key handover because I felt i had no other option. This was really frustrating and I felt really let down and very much like a number on his caseload then an individual customer which is a real shame.
The only other thing i would like Yopa to be aware of...as part of my package i HAD to use the solicitors they were connected to. These solicitors were not good and i would really encourage Yopa to review the service their partner solicitors provide. I have provided the solicitors with there own feedback which is very bad but because Yopa work in partnership with them i feel this also reflects badly on them using them.
I chose Yopa as their price was competitive and I had a shocking experience with a high street estate agent so I thought, why not try an online agent.
Graham was lovely, really nice guy, made me feel at ease, friendly and assured me that things would go smoothly with good communication.
I opted for my agent to do my viewings for me as this felt more comfortable. Unfortunately the communication around these viewings such as when and feedback following was not that good and I found that i ended up chasing Graham for updates. Saying this my home was SSTC within a few weeks which was great.
Unfortunately after this I heard nothing more from Graham which initially was not so much a problem as solicitors were doing the body of the work at that point however as things started coming to the end I needed to get in touch with Graham to discuss the best ways to hand over keys, get some reassurance around my buyer being ok as they had to wait a while whilst I found our next home. This was impossible! Graham's phone would go straight to answer phone and wouldn't return calls. I ended up calling the Yopa customer support team several times to get things addressed and communicated who were really helpful. Graham eventually got in touch (I wonder because he was told by customer care i kept going to them) and we arranged for him to collect a key the day before completion so he could hand over the keys. He didn't turn up and on the day of completion i was still chasing Graham. In the end, by the time Graham turned up on the day of completion I had already ended up getting in touch with my buyer to arrange direct key handover because I felt i had no other option. This was really frustrating and I felt really let down and very much like a number on his caseload then an individual customer which is a real shame.
The only other thing i would like Yopa to be aware of...as part of my package i HAD to use the solicitors they were connected to. These solicitors were not good and i would really encourage Yopa to review the service their partner solicitors provide. I have provided the solicitors with there own feedback which is very bad but because Yopa work in partnership with them i feel this also reflects badly on them using them.
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Latest Reviews
21st Nov 2024
reviewed by 'Pip'
14th Nov 2024
reviewed by 'Sherali'
28th May 2024
reviewed by 'Mohammed'
13th May 2024
reviewed by 'ANGELA'
22nd Apr 2024
reviewed by 'Florin'
20th Dec 2023
reviewed by 'Mr John Nelson'
Opening Hours
Address
YOPA
Building 4, Hatters Lane,
Watford
Hertfordshire
WD18 8YF
0333 305 0202
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,500 | £28,250,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 6 | 2 | 1 | 1358 | 88 | 242 | 23 | 65 | 59 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 21,2024
Nov 21,2024
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Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling ...
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Nov 14,2024
Nov 14,2024
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I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely nothing....
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May 28,2024
May 28,2024
0
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This is specific to Yopa - Cambridge.
The agent did not provide any feedback from the vendor on the offer made.
She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate ...
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May 28, 2024
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Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the time, the offer was too low and at this point, we discussed the opportunity to increase your low offer which you declined. We have now secured a full asking price offer on this property. However, I wish you all the best in your future home search. Kind Regards Leza Baldwin ...
May 13,2024
May 13,2024
0
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They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it ...
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Apr 22,2024
Apr 22,2024
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Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the process!...
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Dec 20,2023
Dec 20,2023
1
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All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being ...
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Oct 07,2023
Oct 07,2023
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extremely rude bad staff sheffield people not use them please...
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Sep 28,2023
Sep 28,2023
3
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We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site ...
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Aug 31,2023
Aug 31,2023
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Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with ...
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Aug 30,2023
Aug 30,2023
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Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more ...
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May 17,2023
May 17,2023
1
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Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (...
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Apr 30,2023
Apr 30,2023
1
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Yopa promised the earth but spectacularly failed to deliver. The local agent was confident of selling in a matter of hours but, several months later, no sale and only 3 viewings. The approach is completely passive- take a few (unprofessional looking) photos, upload to the usual ...
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Apr 27,2023
Apr 27,2023
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Shockingly bad!!! Avoid at all costs. Neil Challinor (Gloucestershire) literally stopped returning our calls and messages once SSTC and we needed help.
YOPA get paid either way so effort and care are zero both on a local and head office level. I have bought and ...
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Comment on agent fees
Bad! I would rather have paid three times more and got looked after. P.S. You need an option for “I tried to sell a property”
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Apr 27, 2023
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This person is hitting out at Yopa and myself due to a buyer of her property reducing their offer, following a survey which showed some major problems with the property, and would have cost a lot of money to rectify. It's a shame that some people write untruthful and inaccurate reviews due to situations that are not the companies or agents fault. As for our reviews, for Yopa, they are very high for 87% percent of customer, some of the highest in the industry, and my own some of the very highes ...
Dec 09,2022
Dec 09,2022
2
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AVOID YOPA
Not worth even one star. Absoliute waste of time and money, nerves. Signed with them unfortunatelly in spring. Stockport,Manchester agent talked me into fixed price plan with them. Stupid me agreed as market was really good for sellers and had really high ...
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Dec 06,2022
Dec 06,2022
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My local yopla agent, ian was very knowledgable and helpful when guiding me through the valuation process of my property ....
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Aug 29,2022
Aug 29,2022
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Chris has been great from start to finish, couldnt ask for more. Saving a huge amount on Fees and the service has been outstanding
I feel we are getting more for our Fee than what he previous agent did for over double (and didnt sell)
5*...
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Aug 22,2022
Aug 22,2022
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If Carlsberg did estate agents it would be Chris.
Helped me from start to finish and no question was too big or too small, made me feel like I was his only client, so friendly and does everything he can to help you through the ...
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Aug 17,2022
Aug 17,2022
1
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hardly any viewings. Offers from people that don´t exist. Absolute scam
Hardly any viewings. The property was on the market for 2 months with only 11 viewings. Apparently 3 offers but one of them hadn't even sold. The other 2 offers were way under the asking price. When ...
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Aug 08,2022
Aug 08,2022
1
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Don't bother with this company. The staff and agent we had was awful. They took shoddy photos, then 6 months later said they had a buyer, didn't tell us the buyer pulled out and took our listing off Zoopla and Rightmove, had complaints from potential buyers ...
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May 31,2022
May 31,2022
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Great service, very quick to get it online and viewing request for same day. Paying £999 i was doubtful bit im so glad i didnt just pay the high street agents fee just because i thought that what happens
Save a huge amount and worth every ...
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May 23,2022
May 23,2022
0
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Great Service, Chris Killgallon was great with answering all my questions and made me feel at ease with whole process
Recommended 100%...
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Mar 19,2022
Mar 19,2022
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So quick and Efficient, Agent Took my call at 7:45am on a saturday
very impressed, couldnt get hold of any other agent untill after 9:45
Great Yopa account you can see everything
Really impressed - Agent was local and really knew the location even my house
5*...
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Mar 14,2022
Mar 14,2022
0
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Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions ...
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Mar 13,2022
Mar 13,2022
1
people found
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Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions ...
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Mar 05,2022
Mar 05,2022
1
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Atrocious. I put in a request to view a property. They said the viewing was pending. I rang the a week later to find out what was happening. Only to find the vendor had accepted a offer. How was they to know I wouldn't have ...
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Feb 02,2022
Feb 02,2022
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My local agent Catherine Harris was amazing and very very good at her job from start to finish, i could not fault her, she did all the work which took alot of worry and stress off me, and talked to you like a person and ...
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Dec 20,2021
Dec 20,2021
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Great job, lovely photos and a Drone video
Amazing, saved over £3000 compared to other quotes for the same work if not less work they offered
Really happy with Chris—-5 Star!!!!!...
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Nov 24,2021
Nov 24,2021
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Neil Ballard is a truly motivated Estate Agent Professional, giving nothing less, than the best for his clients. He worked tirelessly to make the selling of my house as stress free as possible. His communication with me and the buyer was faultless, he kept us ...
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Nov 23,2021
Nov 23,2021
1
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Poor , interested in a property for sale near Pickering , property taken off market and sold a month later without been advertised again
Diane is name of representative , obviously not interested in getting best price for seller...
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Oct 30,2021
Oct 30,2021
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Great agent so helpful. As a first time buyer this market can be scary as it mives so quick you dont het a chance to think about the property before someone takes it :-(
Chris really good and had some great tips...
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It was also great that you benefitted from a £250 NHS discount from our already very competitive fees. Thank you for continued hard work during the pandemic.
Unfortunately, like any other agent we are unable to control if a viewer gives feedback or not. We make every effort but it is a problem.
I was also pleased that you were able to contact the office whilst I was otherwise engaged. I’m very appreciative of all the work the team do there.
Regarding key handover, I was a little surprised that you asked for me to return my keys to you before completion as it would have made sense for me to retain them. Either way, I did make a mistake in not collecting them back as agreed. It was simply pressure of work and unusually, I forgot. I’m sure you’ll agree that we do all make mistakes. Nevertheless, I was upset to have let you down and do sincerely apologise for the error.
I do hope you’re both now settled in your new home.