Keylet
Cardiff, CF10
3.2/5, 18 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“The team at Keylet are very responsive and ex......”

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Nov 12,2020
Minithumbup
By: 'Nathan'
Nov 12,2020
0 people found
this helpful
The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly recommended.
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Latest Reviews

View all Reviews 18
5th Jun 2021
reviewed by 'clive'
“Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had ......”
5th Jun 2021
reviewed by 'Bobby OReilly'
“This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly ......”
9th Apr 2021
reviewed by 'Mathew'
“Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys ......”
25th Jan 2021
reviewed by 'ateah'
“Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment ......”
13th Nov 2020
reviewed by 'Nathan'
“Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff area....”
12th Nov 2020
reviewed by 'Rhys'
“I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Keylet
117-120 Bute Street
Cardiff
Cardiff County
CF10 5AE
02920 489000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £290,000 £290,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 6 6 0 0 1 0 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Cardiff, CF10
Cathays, CF24

“Genuinely upset by the way Keylet recklessly ......”

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Jun 05,2021
Minithumbdown
By: 'clive'
Jun 05,2021
1 people found
this helpful
Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had to move out as a result of Keylet’s incompetence....
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“Keylet: KEY to massive LETdown...”

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Jun 05,2021
Minithumbdown
By: 'Bobby OReilly'
Jun 05,2021
1 people found
this helpful
This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well ...
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“Many thanks to the team at Keylet In Cardiff......”

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Apr 09,2021
Minithumbup
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Cerys
By: 'Mathew'
Apr 09,2021
0 people found
this helpful
Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys the sales administrator and also Chris the sales manager. They handled both our sale and purchase, and the sale went well, with excellent marketing that ...
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“Unfortunately, unexpected and unacceptable cu......”

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Jan 25,2021
Minithumbdown
By: 'ateah'
Jan 25,2021
2 people found
this helpful
Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment in Cardiff, and upon arrival to the city and half an hour before the viewing appointment, the Key let cardiff bay branch communicates with me ...
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“Very happy with the entire process. Would highly recommend to ......”

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Nov 13,2020
Minithumbup
By: 'Nathan'
Nov 13,2020
0 people found
this helpful
Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff area....
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“5 stars from me!...”

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Nov 12,2020
Minithumbup
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Dan
By: 'Rhys'
Nov 12,2020
0 people found
this helpful
I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team went above and beyond to make my rental experience a good one. As I have recently relocated to Wales I was a unaware of the ...
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“Brilliant professional service!...”

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Nov 12,2020
Minithumbdown
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Jack
By: 'Gloria'
Nov 12,2020
0 people found
this helpful
Jack from Keylet was absolutely brilliant, so professional and friendly. His communication was great and he always kept me updated throughout the process. He made what is usually a stressful moving process so smooth and flawless. I’d definitely recommend him and the Keylet team ...
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“The team at Keylet are very responsive and ex......”

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Nov 12,2020
Minithumbup
By: 'Nathan'
Nov 12,2020
0 people found
this helpful
The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly recommended....
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“Keylet - Cardiff Bay branch review...”

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Nov 06,2020
Minithumbup
By: 'Christopher'
Nov 06,2020
0 people found
this helpful
Keylet - Cardiff Bay branch have been have been very helpful in selecting and moving into a flat in the Cardiff Bay area. The location is excellent and the quality of the modern flat is good, despite one or two replacements or repairs being needed....
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“Terrible experience....”

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Feb 02,2020
Minithumbdown
By: 'April'
Feb 02,2020
1 people found
this helpful
Terrible experience. I am never one to write a review but feel like I should warns others against using Keylet. I have been renting in Cardiff for 5 years and have never experienced anything like this. It was a headache from day one and the staff ...
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“No responsibilty...”

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Jan 19,2019
Minithumbdown
By: 'Frustrated'
Jan 19,2019
5 people found
this helpful
Struggling to get anything sorted as no one at the agency takes any responsibility for anything. There is a lot of buck passing which means you never know if, or when, anything is going to be resolved. Feel as if we are on some nightmare ...
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Comment on agent fees
Did not carry out what they said they would, so very poor value
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“Found an excellent property from keylet, rhydian was amazing and ......”

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Mar 07,2018
Minithumbup
By: 'Sam'
Mar 07,2018
0 people found
this helpful
Found an excellent property from keylet, rhydian was amazing and very helpful, couldn't do enough for us. Would definitely recommend them to anyone....
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Comment on agent fees
Very reasonable and can’t complain with fee charged
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“Disorganized, not even a drop of logic and coordination for ......”

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Nov 13,2017
Minithumbdown
By: 'Zero'
Nov 13,2017
8 people found
this helpful
Disorganized, not even a drop of logic and coordination for managing a issue from A to B, the issue reporting website is useless, they do not read messages. The most terrible experience of my life regarding tenancy management. I do not imagine why landlords will ...
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“Be very careful when dealing with this agency. They will ......”

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Jul 10,2017
Minithumbdown
By: 'Aaa-B'
Jul 10,2017
3 people found
this helpful
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money). Always put everything in writing, ask for written confirmation for everything, record phone calls ...
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Comment on agent fees
Wasted money.
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“I regularly rent out my apartment in Cardiff Bay as ......”

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Jan 20,2015
Minithumbup
By: 'tony'
Jan 20,2015
1 people found
this helpful
I regularly rent out my apartment in Cardiff Bay as I work overseas a lot and therefore I have allot of experience in working with all the local letting agencies. Keylet have by far the best service in terms of keeping you abreast of latest ...
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“We have been with Keylet for several years now and ......”

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Sep 10,2014
Minithumbup
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Rebeccas
By: 'Leigh'
Sep 10,2014
1 people found
this helpful
We have been with Keylet for several years now and the things I appreciate the most is are their responsiveness, communication and their ability to admit when they get it wrong. With regards to responsiveness and communication, whether you phone or email, Keylet always respond ...
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“My flatmate and I are young professionals and mature students ......”

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Sep 07,2014
Minithumbup
By: 'DLL'
Sep 07,2014
1 people found
this helpful
My flatmate and I are young professionals and mature students pursuing our PhDs. What this meant is that we needed a space that was conducive to writing and which made us feel at home (quiet, modern, furnished, affordable, stress-free). We were comprising our list of ...
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Comment on agent fees
It was worth it!
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“Stay away from this letting agent at all costs!They ......”

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Jul 30,2014
Minithumbdown
By: 'Rich'
Jul 30,2014
5 people found
this helpful
Stay away from this letting agent at all costs! They are money grabbers who will over charge you for everything under the sun. they charge stupid extra amounts for invoices (i.e. printing out a sheet of paper), which must be using fancy ink i ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Keylet, Cardiff CF10 5AE



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