I've stated in previous responses that we are not here to upset anyone, we grow every month mainly through recommendation especially on the Estate Management side. Also Lynn Randall doesn't work in letting, she is the Sales Manager, Lynn McDonald a previous Letting Manger did cause a lot of issues for everyone sadly. Emily I'm shocked as we all are here that after 2 years you are still writing unpleasant comments about us, this really is very strange. The only reason you are writing all these attacking remarks is because the tenant had to be evicted from the property before you bought it which you blame us for, also there was a leak under the bath which no one knew about even the surveyor who you paid to check the property. The landlord felt sorry for you so he painted the whole flat, re-carpeted it as well as reduce the asking price by £2000 but nothing he or we did reduced your anger towards anyone, it seemed then and now nothing seems to please you. Trying to damage my company like this manor is totally uncalled for and I disagree totally which I to9ld you at the time. You are more than welcome to visit my offices if you still have anger toward, Matt Leckenby – 0208 316 8990

Totally agree with you Amz. Unfortunately I bought a property from them and they manage the whole block of flat! Can’t get out. :( Lynn is definitely the worse person I have ever met and I want the company to close down too. At least that way they will not manage my property….
Lynn & Nikki thinks that they are so much better than everyone else, but actually they are so small!

I am also a tenant of redwood estate they are a disgraceful company & also can not believe they are allowed to practise. I moved into my property in 2009 & originally it was run & owned by matt. he was a fair & honest guy who always dealt with us professionally, but matt has been pushed to the back & Lynn & nikki deal with everything now. I have only spoke to Lynn once & I would say that this one to many times. She is the most rude, obnoxious & dishonest person. I called to tell her some maintenances issues I had in my property & why I am waiting this long for someone to get back to me. All she did is try to palm me off with excuses & how its the landlords fault. After reading your similar problem I can see now that this is a lie & they do this tactic with all tenants. She did not even try & resolve my issues instead got into a fight with me how professional!!! I then had enough & thought I'm not having this so I told her what I thought of her, she didn't take this very well & tried saying its not her fault I should blame the whole team so should she put me on loud speaker so I can shout at the whole office. I mean I have never heard such thing I told her do it put me on loud speaker I shall tell the whole office as I am not scared this then soon shut her up. Since then I too have been dealing with nikki she also is rude, unorganised & does not know how to do her job properly. I have been telling them bout the serious damp problem in my property & every time I call for a resolution all she seems to do is bide her time & give me excuses that they are looking into it. I then found my own resolution through city airport who said as I live in a property in their area I am enable for free ventilation as the planes flying from city airport are the reason for dust & noise. Even when I told her off the free ventilation systems that would be installed with no cost to redwood or my landlord she still was not listening & was not taking down the details that was going to provide this. I got mad & told her I'm not having this she then took the details & actually started to listen to me. How can two people run a company like this it astonishes me. They are running what use to be a reputable company into the ground. I am a good tenant with a high rent, who always pays my rent on time & keeps it to the highest standards & I don't know why I bother. They never reply to emails & when you call them the person you want to speak to is conveniently never available & what really angers me is that when they say they will get back to you and they never do. But it's got to a point now that I have had enough of their lies & am constantly on their backs as this is the only way to get stuff done with them other wise they just hide & take your hard earned money. If your a tenant & have an issue with them I advice you to keep on at them because the softly softly approach does not work & they are such a lazy company they are happy to not resolve the problems for months. There biggest problems is that I am forever chasing them & am always fobbed off. But when it comes to taking my rent it goes straight away. They should not be allowed to trade & treat tenants like this. I advice any new or prospective tenants DO NOT USE THIS COMPANY. Once they take your money it all goes down hill from then. They are the worst estate agent I had the misfortune to deal with. They are liars, unorganised, dishonest & can not do their jobs properly. Lynn is a stupid, obnoxious manager & her little side kick nikki is all those things & a liar, who tries to turn issues on you. I hate the company & wish they close down that's how much I hate them now. This is a warning for potential tenants to stay away as I regret the day I signed in the dotted line