67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jan 08,2013
Jan 08,2013
4
people found
this helpful
this helpful
I cannot stress strongly enough DO NOT USE THIS COMPANY! The local 'manager' was incompetent, rude and arrogant! We did sell the property BUT we had to chase up the buyers. We had to make things happen. At the end when things seemed to be carrying on into 2013 we had to make an ultimatum or the sale would have failed. I wish it had because when you raise a complaint with the area 'manager' he is so rude you would actually question his competence. He uses bully boy tactics stating virtually 'take it or we withdraw the offer' - 'you've got 7 days. Fortunately, money isn't my priority. I agreed a contract & a price BUT I do expect a reasonable service which I don't believe I received. I have asked Julian peak for the MD & Chair contact details but I'm still waiting. He has been very quick to respond to my previous emails - but not now! Save yourself the possibility of problems and anguish and use another agent! In Bromley/beckenham area I use Proctors. Polite, do as they say and keep you informed. This is a genuine post. I wish I knew about this site months ago. Hopefully I will get to contact the MD, but I doubt it. Their failings were actually too many to list here but as Julian states, the property sold. Yes, but after duress and no thanks to KFC!
What agent could do to change your mind?
Have decent customer relations with regard to complaints. Act on complaints to improve the company and re-train staff. Don't allow area managers to be rude or arrogant. Treat clients respectfully and when they get it wrong, hold your hands up, deal with situations accordingly - then don't make the same mistake again!Attached Filesnbsp;
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Dec 12, 2013
These people are absolute sharks. Sneaky, unprofessional liars. Avoid.
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Latest Reviews
7th Sep 2018
reviewed by 'Forest'
16th Mar 2018
reviewed by 'Tom'
22nd Jan 2018
reviewed by 'Nicki'
28th Jul 2017
reviewed by 'Alex'
14th Jun 2017
reviewed by 'Antonio'
8th Jan 2013
reviewed by 'Angrybecks'
Opening Hours
Address
Kinleigh Folkard & Hayward
7a Dartmouth Road
Forest Hill,London
Greater London
SE23 3HN
020 8699 1596
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £1,800 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 3 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- SE6, SE23, SE26, SE20, SE23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Sep 07,2018
Sep 07,2018
0
people found
this helpful
this helpful
KFH did a great ship marketing out property during an uncertain market. They got lots of qualified potential buyers and advised us well on pricing. Leon Green has kept me well informed on progress of the sale since it was agreed with the buyer....
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Comment on agent fees
good
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Mar 16,2018
Mar 16,2018
0
people found
this helpful
this helpful
Great job, thank you very much. We had 3 agents selling our property and KFH put about 75% of the viewings through so a far more thorough job. Well done, thanks Brian and team....
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Comment on agent fees
Competitive
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Yes
Jan 22,2018
Jan 22,2018
0
people found
this helpful
this helpful
We found KFH to be really friendly, helpful and reliable. The team works well together and it feels like they are all committed to selling your property. We were in regular contact with Kyle, Brian, Seth and Remi and they were all great, nothing was ...
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Comment on agent fees
in line with other local agents.
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Yes
Jul 11, 2018
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(1)
good morning I am Eugenio Villa, I write to congratulate Joana, your collaborator! From the first day he followed me, advised and above all done everything possible to find the right home for my family! Always present, ready and prepared even in languages because it has managed to explain everything in an exemplary manner in Italian given my poor English. She was able to satisfy my requests and managed in a very professional way to satisfy her client. Thank you very much to your agency tha ...
Jul 28,2017
Jul 28,2017
0
people found
this helpful
this helpful
DO NOT GET A PLACE USINF KFH NO MATTER HOW NICE THE PLACE IS IT IS NOT WORTH IT!!!!!!!!! Use The property Company or Habitio they don't have agency fees! I've been renting for almost 10 years....I've never seen such poor service! Came to the ...
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Comment on agent fees
Terrible, they charge for everything. They extort you for £42 at the end of the tenancy to provide a reference to a new agency....THIS IS JUST A DUTY. How am I supposed to move house without a reference? All they have to do is reply to an email that says "Yes, they paid all their rent and always paid on time"......
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Jun 14,2017
Jun 14,2017
0
people found
this helpful
this helpful
We found Kyle from at KFH Forest Hill to be very professional from minute instructed him, hard working, responsive and good negotiator....
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Comment on agent fees
Reasonable in line with market - plus because of the service I thought it was value for money.
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Jan 08,2013
Jan 08,2013
4
people found
this helpful
this helpful
I cannot stress strongly enough DO NOT USE THIS COMPANY! The local 'manager' was incompetent, rude and arrogant! We did sell the property BUT we had to chase up the buyers. We had to make things happen. At the end when things seemed to be ...
read full review
read full review
What agent could do to change your mind?
Have decent customer relations with regard to complaints. Act on complaints to improve the company and re-train staff. Don't allow area managers to be rude or arrogant. Treat clients respectfully and when they get it wrong, hold your hands up, deal with situations accordingly - then don't make the same mistake again!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 12, 2013
View all comments
(1)
These people are absolute sharks. Sneaky, unprofessional liars. Avoid. ...
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Complaints Procedure
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