Eden Lettings & Property Management
Paignton, TQ3
4/5, 23 reviews
70% recommended
63% lettings valuation accuracy
78% lettings fee satisfaction

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“Very dishonest company. They are trying to keep our holding ......”

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Feb 28,2021
Minithumbdown
By: 'Izabela'
Feb 28,2021
1 people found
this helpful
Very dishonest company. They are trying to keep our holding deposit unlawfully without letting us the property.We have provided every single reference they asked for plus every document to cover the required financial amount. As we are moving from another part of UK, they asked for 3 months rent in advance which we agreed to. They then changed their mind and asked for 6 months rent in advance which we did not agree to as they had no reason to do it. We provided everything they wanted. Stay away from them. * very arrogant and full of attitude.
Comment on agent fees
Unlawfully are trying to keep our holding deposit without letting a property.
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Was this helpful? Yes
By: Gemma Sibbald
Mar 30, 2021
We apologise that you feel this way, however, the holding deposit has been held due to you sending misleading information.
You did supply us with all of the documents we requested, however, when you are asked to prove income details so we an be sure of affordability of a property, we need the details of the income you will be receiving while living in the property. As you said, you were relocating, and you entered the details of the incomes you knew were going to have to be given up once moved, therefore the income details you provided us would have been void once you have moved. Once we found out that you would not have employment once moved, we asked for the 3 months to cover your half of the tenancy, and we then went on to find out your partners income was also not going to be coming with you, which we why we then asked for the 6 months to cover the initial tenancy agreement. This was an offer so we could ensure you would be able to take the property.
You entered misleading information onto the application form.

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Latest Reviews

View all Reviews 23
15th Sep 2023
reviewed by 'Miss'
“Been with the Estate Agent for 5 years they always get things done if something is reported. It's also good how ......”
15th Sep 2023
reviewed by 'anoop'
“Very friendly and efficient service, I would fully recommend Eden lettings....”
15th Sep 2023
reviewed by 'David'
“Great agent, honest and straightforward. Problems sorted immediately, thoroughly recommended....”
20th Jul 2022
reviewed by 'Tim A'
“Simply the best! I have dealt with numerous letting agents and estate agents around the UK and Devon. I can ......”
13th Jul 2022
reviewed by 'D'
“Hazel was amazing made me assured my needs with a properly were met .very informative and upfront . She was prompt ......”
2nd Nov 2021
reviewed by 'diana abel'
“Lovely ladies - very efficient - much better than the normal high street letting agent. supplied detailed reports on the ......”
Opening Hours
  • Monday: 09:00 - 15:00
  • Tuesday: 09:00 - 15:00
  • Wednesday: 09:00 - 15:00
  • Thursday: 09:00 - 15:00
  • Friday: 09:00 - 15:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Address

Eden Lettings & Property Management
11 Borough Park Road
Paignton
Devon
TQ3 3TZ
01803390010

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 63% 78% £425 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 11 1 0 0 0 0 0 3
Areas covered
  • TQ1
  • Paignton
  • TQ3
  • Torquay
  • TQ2
  • Brixham
  • TQ4
  • Torquay
  • TQ5
  • Paignton
  • TQ9
  • Brixham
  • TQ12
  • Totne
  • TQ13
  • Shaldon
  • TQ14
  • Teignmouth
  • TQ3
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Been with the Estate Agent for 5 years they a......”

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Sep 15,2023
Minithumbup
By: 'Miss'
Sep 15,2023
0 people found
this helpful
Been with the Estate Agent for 5 years they always get things done if something is reported. It's also good how they send u a receipt of ur monthly payment on the rent once it's been paid ....
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“Very friendly and efficient service, I would ......”

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Sep 15,2023
Minithumbup
By: 'anoop'
Sep 15,2023
0 people found
this helpful
Very friendly and efficient service, I would fully recommend Eden lettings....
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“Great agent, honest and straightforward. Pro......”

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Sep 15,2023
Minithumbup
By: 'David'
Sep 15,2023
0 people found
this helpful
Great agent, honest and straightforward. Problems sorted immediately, thoroughly recommended....
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“Simply the best! Straight forward and lovely....”

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Jul 20,2022
Minithumbup
By: 'Tim A'
Jul 20,2022
0 people found
this helpful
Simply the best! I have dealt with numerous letting agents and estate agents around the UK and Devon. I can safely say Eden Lettings & property management are by far the easiest, most efficient and friendliest agents I've encountered. I currently rent an amazing property through ...
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“Hazel was amazing made me assured my needs wi......”

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Jul 13,2022
Minithumbup
By: 'D'
Jul 13,2022
1 people found
this helpful
Hazel was amazing made me assured my needs with a properly were met .very informative and upfront . She was prompt and even made it possible for me to move in on a Sunday morning. ....
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“Lovely ladies - very efficient - much better ......”

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Nov 02,2021
Minithumbup
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Gemma
By: 'diana abel'
Nov 02,2021
1 people found
this helpful
Lovely ladies - very efficient - much better than the normal high street letting agent. supplied detailed reports on the inventory - never had this before. would recommend them with ease...
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“Best in the bay, hazel is lovely and kind and......”

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Oct 18,2021
Minithumbup
By: 'Krystal Durber'
Oct 18,2021
2 people found
this helpful
Best in the bay, hazel is lovely and kind and has really helped me secure a perfect family home. Thank you so much...
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“How lovely to be in the flat and we really lo......”

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Oct 16,2021
Minithumbup
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Gemma
By: 'Helen'
Oct 16,2021
0 people found
this helpful
How lovely to be in the flat and we really love living here in a excellent position for the shops...
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“Very efficient, helpful and knowledgeable, wo......”

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Aug 24,2021
Minithumbup
Staff profile picture
Gemma
By: 'Avisha'
Aug 24,2021
1 people found
this helpful
Very efficient, helpful and knowledgeable, would not hesitate to use Gemma and her team again! Thank you once again for excellent service!...
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“Best experience of letting...”

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Aug 07,2021
Minithumbup
Staff profile picture
Gemma
By: 'John Hickman'
Aug 07,2021
1 people found
this helpful
A very personable service throughout. I would fully recommend Eden Lettings. Nothing was too big or too small to help with the letting process....
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“Now this is odd. Why is it after lots negativ......”

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Apr 06,2021
Minithumbdown
Staff profile picture
Gemma
By: 'AM'
Apr 06,2021
1 people found
this helpful
Now this is odd. Why is it after lots negative reviews, Gemma is suddenly getting a run of 5 star reviews. Surely these have got to be fake. I hope all agents investigates this...
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Was this helpful? Yes
By: Philip sealy
Jun 20, 2021
View all comments (2)
This company has had all its negative reviews removed, Was previously 1 star, had them wiped to be 5 star, luckily everyone has noticed and is leaving there reviews again. ...

“We have found Eden Lettings really helpful fr......”

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Apr 05,2021
Minithumbup
Staff profile picture
Gemma
By: 'Kerry'
Apr 05,2021
1 people found
this helpful
We have found Eden Lettings really helpful from our first initial conversation, where they asked for our requirements and then they provided professional advice on rental income, any maintenance that we needed and also timelines. Our expectations were high although Eden Lettings managed to meet ...
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“Professional and friendly service, I used ede......”

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Apr 04,2021
Minithumbup
By: 'Joel'
Apr 04,2021
1 people found
this helpful
Professional and friendly service, I used eden lettings to rent my property while living abroad, they found me great tennets and when problems with the house happened they where resolved for both me and the tennents very quickly.. never a issue in the 3 years using ...
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“Very rude and corrupt...”

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Apr 03,2021
Minithumbdown
By: 'Taylor'
Apr 03,2021
3 people found
this helpful
Very rude and corrupt. Taking their monthly monies but not doing the work. Skimming money from Deposits and causing nothing but upset for tenants and landlords...
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Was this helpful? Yes
By: Gemma Sibbald
Apr 03, 2021
View all comments (2)
The email has a different name to the review, see below, still no idea who the review if from. Fake review- but why? ...

“Review of Eden Lettings & Property Management...”

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Mar 29,2021
Minithumbup
Staff profile picture
Gemma
By: 'Don & Terry Cummings'
Mar 29,2021
1 people found
this helpful
We have been a tenant with Eden Lettings and Property Management since October 2014. We have always found them to be both professional and friendly, and they carry out their duties very competently. They also take our circumstances into consideration when making appointments for house visits, ...
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By: Gemma Sibbald
Mar 30, 2021
View all comments (1)
Thank you very much for this lovely review, its very much appreciated. ...

“Very dishonest company. They are trying to keep our holding ......”

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Feb 28,2021
Minithumbdown
By: 'Izabela'
Feb 28,2021
1 people found
this helpful
Very dishonest company. They are trying to keep our holding deposit unlawfully without letting us the property.We have provided every single reference they asked for plus every document to cover the required financial amount. As we are moving from another part of UK, they ...
read full review
Comment on agent fees
Unlawfully are trying to keep our holding deposit without letting a property.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Gemma Sibbald
Mar 30, 2021
View all comments (1)
We apologise that you feel this way, however, the holding deposit has been held due to you sending misleading information. You did supply us with all of the documents we requested, however, when you are asked to prove income details so we an be sure of affordability of a property, we need the details of the income you will be receiving while living in the property. As you said, you were relocating, and you entered the details of the incomes you knew were going to have to be given up once moved ...

“AVOID LIKE FIRE !!!...”

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Feb 24,2021
Minithumbdown
By: 'Patryk'
Feb 24,2021
1 people found
this helpful
Keep your self as far away as you can from this agency !!! Exceptionally rude and not helpful * which try to rip us off for holding deposit. Unreasonable demands of massive quantity paperwork or upfront payment for 6 months rent + deposit. We was unable to rent with ...
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By: Gemma Sibbald
Feb 25, 2021
View all comments (1)
Dear Patryk, thank you for your time to write a review for us. Thank you for sending through all your identification and documents as were requested. Unfortunately, your income could not be proved, therefore your application was not viable to proceed. We’re sorry you feel disappointed, however we do ensure that all potential tenants are aware of what is required to prove income to be able to pass affordability and referencing. We do wish you the all the best with your relocation and hope you ...

“Very professional and very helpful throughout......”

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Jan 13,2021
Minithumbup
By: 'Jon'
Jan 13,2021
2 people found
this helpful
Very professional and very helpful throughout the whole process. Everything was dealt with swiftly and efficiently, we would highly recommend....
read full review
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By: Gemma Sibbald
Mar 30, 2021
View all comments (1)
Thank you so much for your review, its appreciated. ...

“Dissapointing...”

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Aug 26,2020
Minithumbdown
By: 'Nick'
Aug 26,2020
2 people found
this helpful
I read all the negativity about deposits, and can confirm sadly it is all true. I have politely asked multiple times for our deposit, i get ignored or brushed off, so after waiting a few weeks i went straight to the deposit protection scheme directly. ...
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Attachments

Review file
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Was this helpful? Yes
By: Nicholas Radford
Sep 14, 2020
View all comments (2)
Uhh no. I would think before you type,seriously. Firstly,WE HAD NO TENANCY WITH YOU,we had our own tenancy between us and the landlord so your comments about "your duty" towards the landlord make no sense, as he already told you to return it to us weeks before this. Secondly,you kept making appointments for people to view,and you didnt turn up twice, as i showed two families around the property on your behalf,one of which is renting it currently. If you are going to lie,make sure you cant back i ...

“Very efficient and friendly service. This is ......”

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Aug 26,2020
Minithumbdown
Staff profile picture
Gemma
By: 'Mark'
Aug 26,2020
1 people found
this helpful
Very efficient and friendly service. This is a small agent and they are very focused on customer service.Recommended without reservation....
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“I have found that Eden Lettings take away all......”

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Jun 30,2020
Minithumbup
Staff profile picture
Gemma
By: 'samantha'
Jun 30,2020
2 people found
this helpful
I have found that Eden Lettings take away all the stress of property management. They are helpful and informative and reasonably priced....
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“First time moving out!...”

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Jun 04,2020
Minithumbup
By: 'Joe'
Jun 04,2020
1 people found
this helpful
First time moving out into a place, Hazel really had the time and patience to answer all questions and advise on everything I needed. Process was informal and really straight forward. So thankyou very much...
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“Shockingly bad letting agents ,...”

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Sep 09,2019
Minithumbdown
Staff profile picture
Gemma
By: 'Philip'
Sep 09,2019
2 people found
this helpful
Shockingly bad letting agents , poor communication, Thier mis management has cost us thousands of pounds while they walk away with our money on top of that for fees they claimed we owe. Now considering legal action to recover losses....
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Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Gemma Sibbald
Mar 30, 2021
View all comments (1)
Mr Sealy, we did managed your property however, we cannot be held liable for how a Tenant leaves a property, the Tenant was in there for four years and you were happy with the Tenant. We completed inspections each 3 months and a full check out. If you end a contract you do have to give notice, we worked to our agreement. Sorry you were unhappy and wish you all the best for the future. ...
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Vendor Fees

No fees set.

Landlord Fees

https://www.eden-lettings.co.uk/services

Tenant Fees

Tenancy information: As well as paying the rent, you may also be required to make the following permitted payments. Holding Deposit: 1 weeks rent. Deposit: 5 weeks rent. During the tenancy (payable to the Agent or Landlord). Payment of up to £50.00 inc VAT if you want to change the tenancy agreement. Payment of interest for the late payment of rent at a rate of 3% above Bank of England Base Rate. Payment of reasonably incurred costs for the loss of keys/security devices. Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.
Last updated at 19/06/2023, 6:23 PM by Gemma Sibbald
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the office for details.
Last updated at 5:23 PM 19/06/2023 by Gemma Sibbald

Awards won by Eden Lettings & Property Management, Paignton TQ3 3TZ



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