Leaders
Western Road, Brighton, Brighton, BN1
3.8/5, 67 reviews
76% recommended
33% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
42% lettings fee satisfaction

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“Never took me off the tenancy of a property I......”

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Feb 24,2021
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Laura
By: 'Charlie Lloyd'
Feb 24,2021
0 people found
this helpful
Never took me off the tenancy of a property I was renting after repeated requests and ignored emails. Then three years after moving out I get sent a debt collectors notice asking for council tax b&h council say I owe for a month when I was abroad !?!? Lol utterly useless just avoid at all costs not worth the hassle. So glad I have saved all the email correspondence with leaders so b&h council are being great about it
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Latest Reviews

View all Reviews 67
12th Dec 2022
reviewed by 'Konstantinos'
“I am the owner of a flat in Hove managed by Leaders.Having made a payment to my service agent ......”
18th Oct 2021
reviewed by 'Wendy Watson'
“All I can say is a massive thank you! I had the best support network ever! The whole team at ......”
18th Jun 2021
reviewed by 'Monique'
“Very difficult to get a tenancy deposit refunded. Over 4 weeks now and not even a response on any deductions proposed...”
27th May 2021
reviewed by 'Mashud Chowdhury'
“Didn't find the right property with Leaders but Laura was really helpful and happy to advise. She is a credit ......”
24th Feb 2021
reviewed by 'Charlie Lloyd'
“Never took me off the tenancy of a property I was renting after repeated requests and ignored emails. Then three ......”
16th Nov 2020
reviewed by 'Steve'
“I understand that things are not normal now and that staff are working from home. However the agent who deals ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
119-120 Western Road
Brighton
East Sussex
BN1 2AD
01273 720 714

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 100% £300,000 £300,000
Lettings 83% 42% £550 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 2 17 13 0 0 1 0 3 1
Areas covered
  • BN1
    BN2
    BN3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“42 Petworth House...”

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Dec 12,2022
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Matthew
By: 'Konstantinos'
Dec 12,2022
1 people found
this helpful
I am the owner of a flat in Hove managed by Leaders. Having made a payment to my service agent the money did not reach the recipient although Leaders accounts had made the payment.Last time this happened it took 4 months for the money to ...
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“All I can say is a massive thank you! I had t......”

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Oct 18,2021
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Lewis
By: 'Wendy Watson'
Oct 18,2021
0 people found
this helpful
All I can say is a massive thank you! I had the best support network ever! The whole team at Leaders helped me so much! Luke helped me find the right property and Lewis has guided me through the whole buying process.. in fact they ...
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“Very difficult to get a tenancy deposit refun......”

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Jun 18,2021
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By: 'Monique'
Jun 18,2021
0 people found
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Very difficult to get a tenancy deposit refunded. Over 4 weeks now and not even a response on any deductions proposed...
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“Great local knowledge & genuine understanding...”

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May 27,2021
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Laura
By: 'Mashud Chowdhury'
May 27,2021
0 people found
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Didn't find the right property with Leaders but Laura was really helpful and happy to advise. She is a credit to the company and I recommend Leaders on the basis of how well Laura dealt with our search....
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“Never took me off the tenancy of a property I......”

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Feb 24,2021
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Laura
By: 'Charlie Lloyd'
Feb 24,2021
0 people found
this helpful
Never took me off the tenancy of a property I was renting after repeated requests and ignored emails. Then three years after moving out I get sent a debt collectors notice asking for council tax b&h council say I owe for a month when ...
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“Fay Tipper...”

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Nov 16,2020
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Fay
By: 'Steve'
Nov 16,2020
1 people found
this helpful
I understand that things are not normal now and that staff are working from home. However the agent who deals with my properties suddenly left and communication dried up. I was in the middle of tenants leaving and getting new ones. It was getting very ...
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“In a very difficult time for getting a tenant......”

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Oct 01,2020
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Nicholas
By: 'Bev'
Oct 01,2020
0 people found
this helpful
In a very difficult time for getting a tenant I thought I would try a Few local agents , one of which was Leaders. I was able to negotiate a great deal, Nicholas in the Brighton branch went the extra mile. I had to add a ...
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“Laura - leaders western road...”

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Sep 10,2020
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Laura
By: 'Paige'
Sep 10,2020
0 people found
this helpful
Laura was extremely helpful and gave us all of the necessary information regarding the property and how to move forward....
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“If I could rate them worse I could. Leaders s......”

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Apr 08,2020
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By: 'Tom'
Apr 08,2020
3 people found
this helpful
If I could rate them worse I could. Leaders single handedly ruined my attempts at renting in Brighton. I expected them - being a large company - to be professional, and at first they seemed okay. When we eventually found issues within the flat we ...
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“Happy landlord...”

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Jan 29,2020
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Nikki
By: 'Alison'
Jan 29,2020
0 people found
this helpful
As a landlord I have rented out my Brighton flat through leaders for 28 years. They have always been polite and helpful, dealing with issues very well. Nikki, in particular, always goes above and beyond in order to resolve issues and answer queries as quickly as ...
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“It was so Bad that I might never go in there again...”

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Jan 12,2019
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By: 'Josh'
Jan 12,2019
0 people found
this helpful
The bouncers only started to beat me up for no reason. When they finally let me go I've ran out on the the main road and the police officers only told me to move on and go home. Where is the justice?? That Muslim bouncer ...
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Comment on agent fees
This is the worst place in Brighton to go to, if I was you I would anywhere but Brighton’s night life.
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“Absolutely attrocious!...”

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Apr 06,2018
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By: 'Seafire56'
Apr 06,2018
5 people found
this helpful
Leaders showed a real professionalism at the start of a full management of my flat in Brighton. Unfortunately this was the first and last time I ever saw this. The tenancy has been frought with issues that Leaders have ineffectively dealt with. Their six monthly ...
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Comment on agent fees
Costs for repairs or cleaning are high and in some cases are undertaken to a standard well below the actual costs incurred.
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By: Long-standing customer
Apr 23, 2019
View all comments (1)
I have used Leaders for many years and have found them polite and efficient. Nikki is particularly good and really quick to act. ...

“So. 4 stars. Not bad. But let's look at the reviews ......”

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Aug 21,2017
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By: 'Alex'
Aug 21,2017
8 people found
this helpful
So. 4 stars. Not bad. But let's look at the reviews closer, yeh? First let's split them out into Tenants (ave 3.52 stars) vs Landlords (ave 4.57 stars). Also, of 54 reviews, 32 of them were written in November 2012! So that looks suspicious. Let's discount them. Now we get Tenants (2.23 ...
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Comment on agent fees
Average
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“Avoid like the plague - I first went with Leaders ......”

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Feb 04,2017
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By: 'Seashell87'
Feb 04,2017
11 people found
this helpful
Avoid like the plague - I first went with Leaders in 2015 when I moved into Brighton. So unhelpful.. waited for 4 hours to even get the paperwork signed.. never got an inventory check in report, there was black mould in the bedroom. With almost every other ...
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Comment on agent fees
BAD
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“Rented a flat in central Brighton from them for 4 years . ......”

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Dec 23,2016
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By: 'Jimbo'
Dec 23,2016
6 people found
this helpful
Rented a flat in central Brighton from them for 4 years . I knew they had a poor reputation locally but having never had issues with letting agents in the past, I was prepared to give them a shot. They are very professional in your immediate dealings ...
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Comment on agent fees
Comparatively with the rest of their local market, they are high.
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“Dreadful agency who take tenants absolutely for granted. High costs ......”

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Nov 06,2016
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By: 'Hoverunner'
Nov 06,2016
5 people found
this helpful
Dreadful agency who take tenants absolutely for granted. High costs for referencing; maing new contracts. Sending eviction/termination letters by mistake.Apology? No. Also rhey refuse to give references to other agencies unless you first give formal notice that are leaving....
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Comment on agent fees
Reference fees are high and unavoidable. If you pay 6 months up front (7.5 months if you include the deposit) you still have to pay £60 each time you renew the contract.
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“Well moving in was great although the fees were expensive ......”

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Oct 06,2016
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By: 'Emma'
Oct 06,2016
6 people found
this helpful
Well moving in was great although the fees were expensive for a flat where it was just introductory! The problems began when moving out! Not asking premission to come for viewings all the time! Once moved out deposit hasn't been returned and they lie on ...
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Comment on agent fees
Agents feed are £210 each and let's be honest all I did was full in a form. They asked my employer to confirm me and that was it so a bit mugged off at the beginning!
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“Leaders Brighton - western road - do not use this ......”

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Dec 09,2015
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Leesah
By: 'Leaders-Brighton-SHIT'
Dec 09,2015
8 people found
this helpful
Leaders Brighton - western road - do not use this company! They took a holding fee over three weeks ago. I have an email from them confirming they would return the holding fee and they still have not returned it to me. They keep saying ...
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What agent could do to change your mind?
They could have refunded me the cash when they said they would. I asked them to do it via CHAPS and they still didn't do it!
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Comment on agent fees
Expensive!
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“It was a few years ago that I made the ......”

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Dec 14,2014
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By: 'Flaxtown'
Dec 14,2014
6 people found
this helpful
It was a few years ago that I made the mistake of renting from Leaders, but I was telling a friend to beware of this awful company today and they suggested I write a brief review to warn others. Leaders is not an estate agents ...
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What agent could do to change your mind?
I am not sure that there is a way to improve the behaviour of staff at Leaders towards Tenants as customers as it clearly contrary to its business model. I would however caution its staff, if they ever want to work in a more sophisticated industry like retail (unless its a pawn shop), banking (unless its the debt collection department) or any other type of business with customers (unless they are kept away from them) they will need modify their attitudes and behaviour quite significantly.
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By: carl mauri
Sep 11, 2016
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wow, what a review & so well written.i am currently experiencing all the problems of your review with leaders & have read so many other negative reviews un yet I see they are 4.3/5 doesn't add up ! how are these people still operating ...

“The service was dreadful. The quality of the checkout and ......”

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Dec 10,2014
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By: 'Angry'
Dec 10,2014
6 people found
this helpful
The service was dreadful. The quality of the checkout and visit reports were terrible and missed obvious damage to the property, lack of cleaning and removal of items by the tenants. Work carried out by their contractors has been very poor and had to be ...
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“Karen dealt with the renewal of a tenancy extremely quick (24 ......”

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Jun 02,2014
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Karen
By: 'Eva'
Jun 02,2014
0 people found
this helpful
Karen dealt with the renewal of a tenancy extremely quick (24 hour turnaround) and efficient. I cannot praise her more highly. The property management team, especially Karen are FAB!!!...
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“Adam was just the person who helped us get our ......”

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Mar 12,2014
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By: 'Lucrecia'
Mar 12,2014
0 people found
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Adam was just the person who helped us get our flat and the rest of the staff has been just as great, anytime there was a problem they would be very fast to respond and always sending someone over to look at problems and fix ...
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“After damage to the windows at the front of the ......”

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Jan 24,2014
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By: 'Ryan'
Jan 24,2014
3 people found
this helpful
After damage to the windows at the front of the building in the St Jude storm, on 28 October 2013, there was wind and rain coming into the flat I was renting. As of 14 January 2014, when I moved out, there had been no repairs carried out resulting ...
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What agent could do to change your mind?
Keeping any of the promises they made.
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“The first interactions I had with Leaders were brilliant and ......”

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Jun 01,2013
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By: 'Kregen'
Jun 01,2013
8 people found
this helpful
The first interactions I had with Leaders were brilliant and let me think that this was a renting agency I could trust. The agents working in the letting department were actually very nice and professional ; Adam Hills took the time to answer all my questions ...
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What agent could do to change your mind?
A bit of integrity would make them better
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By: Leadersshmeeders
Jan 01, 2014
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I worked for Leaders and was actively encouraged not to help tenants whilst always ensuring landlords costs were kept as low as possible. It was always made clear by the manager that the landlord was the client and therefore called the shots. During my short time working at Leaders I was so disgusted with the staff attitude and culture that existed there I resigned without notice. Landlords that used to ignore and abuse their tenants right to live in a safe comfortable home now hide beh ...

“The agents did nothing to support me in reclaiming my ......”

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Mar 22,2013
Minithumbdown
By: 'Suzanna'
Mar 22,2013
6 people found
this helpful
The agents did nothing to support me in reclaiming my deposit despite having never checked the condition of the property. They have left it up to me to get my deposit from the new tenant, who has refused to pay this. Despite this non-payment of ...
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What agent could do to change your mind?
I have recently moved out of a property managed by Leaders Leeting Agency. According to my contract I was required to give one calendar month notice in writing if I wished to no longer continue with the contract. I gave them 6 weeks notice, but depite the contract naturally coming to an end (Leaders even asked me to pay ‚£60 for the new contract!) they refused to release me as my housemate wanted to stay in the property. They have also refused to return my deposit to me without having checked the condition of the property. Instead they have asked that the tenant replacing me to pay me the deposit which has not done. I phoned Leaders about this and their only solution was, "Well that's between you and the new tenant." I have therefore lost my ‚£500 deposit without any reason of justification. I strongly suggest that NO-ONE rents with this agency who are singarly unhelpful in all aspects of renting and will do anything to take your money from you. This is an appalling agency and I am digusted with the treatment they have given me.
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“It was the first time my son and I had ......”

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Feb 07,2013
Minithumbup
By: 'Karen'
Feb 07,2013
0 people found
this helpful
It was the first time my son and I had rented a flat and Adam Hills found us a great flat really quickly he was so helpful and made the paperwork painless. We have been here nearly three months and have been meaning to write ...
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“Very efficient and professional service. Claire and Sam are always ......”

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Dec 19,2012
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By: 'Helen'
Dec 19,2012
1 people found
this helpful
Very efficient and professional service. Claire and Sam are always quick to respond to any issues with tenants, follow up on gas certificates, maintenance and any rent issues. We're very pleased with the service....
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“Phoebe at Leaders has helped me looked for rental properties ......”

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Dec 15,2012
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By: 'Hazel'
Dec 15,2012
0 people found
this helpful
Phoebe at Leaders has helped me looked for rental properties across Brighton and Hove for the last 5 years. I always go back to her when I am looking for a new rental property as I know that I will recieve the same professional service time ...
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“The Brighton Property Management Team have been looking after our ......”

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Dec 03,2012
Minithumbup
By: 'David'
Dec 03,2012
0 people found
this helpful
The Brighton Property Management Team have been looking after our property for the past 3 years. Whilst abroad we have the knowledge that our house is in safe hands. Emails are answered immediately and nothing is too much trouble for the team. We have no hesitation ...
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“Claire, Sam & Leoni in the Brighton Property Management Team have ......”

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Dec 03,2012
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By: 'David'
Dec 03,2012
0 people found
this helpful
Claire, Sam & Leoni in the Brighton Property Management Team have been managing our property for the last 3 years whilst we are abroad. It is great to have the knowledge that our house is being well looked after. Our emails are answered immediately and any problems ...
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