100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Feb 24,2021
Feb 24,2021
1
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My experience with Life Residential was quite bad from the get go. We were supposed to move in to Apartment 106 in a building called The Crescent (the building is awful too, but that asks for a separate review). On the day we moved in, we arrived to a filthy, unwashed apartment, with a broken living room window that was sealed shut without the possibility of opening it, with yellow stains in the bathroom and mattress, basically the apartment was absolutely gross and unprepared (considering the amount of times they chased us for anything they needed, this was absolutely appalling). We had to pay for this mess to be cleaned up and they put us in an aparthotel nearby. Cliff Walker, the person who met us to show the flat, said that he will mention the possibility of a refund for one day, considering how they failed to prepare the flat for our arrival. When I emailed the agency a few days later, the response from a junior lady working there was - of course no one is giving you a refund, we offered you a hotel for one night (that basically we paid for), nothing else will be done. Nice. We had so much food that went bad that day because of all this mess. And why even bring this up then, if it's a blatant lie? Absolutely ridiculous.
The window was broken during the whole duration of our stay. It was basically hanging on one of its' hinges in an open position, sometimes we wouldn't be able to close the window for hours and it was awful in the winter months. They sent someone down one day (without any 24 hour notice, as per the contract, the guy just came in at 8am by ringing the door???) had a look, but the problem with the window that it broke occasionally, not all the time, but sometimes if you smack it in there, it would get "fixed". But would fall out of that one hinge the next day... So the guy came in when it was fine and just said - "it's all ok...".When it wasn't and the problem persisted for the whole duration of 1,5 years we stayed there. The very first handyman who came in said most of the windows are bad in the building because of its' shape so there's that.
Apart from this, I'm clinically extremely vulnerable and the handyman would ALWAYS come in without any mask or PPE in the first months of the pandemic, even though I would email on numerous occasions about this and asked to please ensure they wear it. He never did. Very irresponsible. He was also never on time. Sometimes I would have to sit home all day, because they'd say he'd come before 12 when in actuality he would come at 17:00 and I'm not even exaggerating, that was always the case.
We would've moved out so much sooner, we hated the flat with the cheap appliances and everything constantly breaking, but couldn't because of COVID. Also, right at the time of COVID starting, the landlord increased rent...
Now when we moved out, left the flat cleaned to a professional level and they are (of course they are) disputing us and want £144 for the "omissions". Their report falsely states that when we moved in, the flat was "cleaned to a professional level" which it wasn't, so they straight up lied in the report at the time of writing it. I don't think that's legal but that's how they roll. We emailed out agent numerous times regarding this and asked to acknowledge, they're just ignoring. I've never seen anything like this.
This whole experience feels very scam-like, really unimpressed with the service, glad to not be dealing with any of this lot. To be fair, the junior staff, a few girls, were quite polite and helpful. But with the speed they all quit and changed around there, we didn't really get the chance to get used to any of our "managers" or "helpers" or whatever they're called. Very glad to not be dealing with this awful agency. Do not recommend Life Residential under any circumstance, also stay away from. the building. Our parcels would constantly get stolen, the mailboxes would get broken into and more. They're not recycling at all and overall it's a mess.
The window was broken during the whole duration of our stay. It was basically hanging on one of its' hinges in an open position, sometimes we wouldn't be able to close the window for hours and it was awful in the winter months. They sent someone down one day (without any 24 hour notice, as per the contract, the guy just came in at 8am by ringing the door???) had a look, but the problem with the window that it broke occasionally, not all the time, but sometimes if you smack it in there, it would get "fixed". But would fall out of that one hinge the next day... So the guy came in when it was fine and just said - "it's all ok...".When it wasn't and the problem persisted for the whole duration of 1,5 years we stayed there. The very first handyman who came in said most of the windows are bad in the building because of its' shape so there's that.
Apart from this, I'm clinically extremely vulnerable and the handyman would ALWAYS come in without any mask or PPE in the first months of the pandemic, even though I would email on numerous occasions about this and asked to please ensure they wear it. He never did. Very irresponsible. He was also never on time. Sometimes I would have to sit home all day, because they'd say he'd come before 12 when in actuality he would come at 17:00 and I'm not even exaggerating, that was always the case.
We would've moved out so much sooner, we hated the flat with the cheap appliances and everything constantly breaking, but couldn't because of COVID. Also, right at the time of COVID starting, the landlord increased rent...
Now when we moved out, left the flat cleaned to a professional level and they are (of course they are) disputing us and want £144 for the "omissions". Their report falsely states that when we moved in, the flat was "cleaned to a professional level" which it wasn't, so they straight up lied in the report at the time of writing it. I don't think that's legal but that's how they roll. We emailed out agent numerous times regarding this and asked to acknowledge, they're just ignoring. I've never seen anything like this.
This whole experience feels very scam-like, really unimpressed with the service, glad to not be dealing with any of this lot. To be fair, the junior staff, a few girls, were quite polite and helpful. But with the speed they all quit and changed around there, we didn't really get the chance to get used to any of our "managers" or "helpers" or whatever they're called. Very glad to not be dealing with this awful agency. Do not recommend Life Residential under any circumstance, also stay away from. the building. Our parcels would constantly get stolen, the mailboxes would get broken into and more. They're not recycling at all and overall it's a mess.
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Opening Hours
Address
Life Residential
Block A, Hudson Building, Deals Gateway, Blackheath Road
Deptford,London
Greater London
SE10 8EA
020 8692 2244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £214,000 | £480,000 |
| Lettings | 100% | 84% | £320 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 28 | 11 | 7 | 0 | 6 | 0 | 2 | 2 |
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Services offered
- Sales
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- Block Management
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I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and I would personally recommend him....
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Apr 16,2015
Apr 16,2015
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Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during the whole process negotiating with the landlord. Felt I could trust her completely and I value that when looking for a new home. Thank you ...
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Apr 23,2015
Apr 23,2015
0
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We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with minimal void-period. This included taking over the apartment, inventory having the apartment cleaned, advertising and organising viewing of prospective new tenants and finally the installation ...
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Mar 30,2023
Mar 30,2023
0
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I’d just like to say a special thank you to Ethan Lewis from the Life Residential Deptford branch. His communication skills and willingness to help really made all the difference in finding a new place to live...
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Feb 10,2023
Feb 10,2023
0
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The worst agency ever. Barley spoke with the same property manager. Landlord does not want to do repairs as per tenancy agreement. Avoid...
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Jun 21,2022
Jun 21,2022
0
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Incompetent, rude and they didn't apologise when they did stupid, completely avoidable things. Don't waste your time. Avoid at all costs....
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Feb 24,2021
Feb 24,2021
1
people found
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this helpful
My experience with Life Residential was quite bad from the get go. We were supposed to move in to Apartment 106 in a building called The Crescent (the building is awful too, but that asks for a separate review). On the day we moved in, we ...
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Sep 16,2020
Sep 16,2020
4
people found
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Where do I start. Awful from the beginning. I am extremely disappointed with the lack of organisation and communication at Life Residential. From the get go I constantly had to 'chase' the estate agent - Sarah, whether it be to reply to simple texts/emails, ...
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Jan 24,2020
Jan 24,2020
0
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Every single stage of the tenancy was difficult. Property manager and landlord treated us with contempt most of the time. Took six months to get our deposit back - also note there is a move-out fee which you may not have noticed in your contract. ...
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Jan 27, 2020
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LIFE have responded above trying to pin the delayed return of our deposit on the MyDeposits dispute process. While it is true that the dispute process takes time, it ignores and shifts blame away from why we had to dispute our deposit in the first place. LIFE were completely unreasonable in their deductions, trying to charge over the odds for cleaning and repairs following a tenancy marred by unkept promises and an evasive, incompetent property manager - something MyDeposits agreed with us on. L ...
Sep 12,2018
Sep 12,2018
3
people found
this helpful
this helpful
Life Residential is absolutely terrible agency.
Among the issues that I faced are:
- no heating in winter at all
- staff lying to me
- inability to get anything solved upon request (I had the postbox broken, little water leak in store room, low ...
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Bad
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Nov 11,2017
Nov 11,2017
3
people found
this helpful
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Do not rent from this agent!! This is the worst letting agent I have ever dealt with as a tenant. The staff are incompetent at best! They never respond to emails, and if you're lucky and manage to get them on the phone they're extremely ...
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Bad
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Jun 10,2017
Jun 10,2017
3
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Terrible experience from start to finish - Avoid at all costs. They are very happy to chase you when they want but if you have any problems you will have difficulty getting hold of somebody willing to help you. Be very careful with inventories because ...
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Comment on agent fees
Fees are extortionate - will attempt to charge you for as much as they possibly can
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Apr 09,2015
Apr 09,2015
0
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Stephen was absolutely fantastic from the moment we had a viewing through to the entire process, ensuring he was doing everything he could to get us moved in when we wanted. Also, every time head office does not do their job (work that needs to ...
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Apr 01,2015
Apr 01,2015
0
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I sold my property throught Dimitar. He is professional and responsive and keeps me updated frequently on how things are going on. He deals with setbacks positively and try to overcome them with fresh ideas so that what I set to achieve, that is to ...
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“Dimitar was courteous, professional and always available throughout the transaction. ......”
Apr 01,2015
Apr 01,2015
0
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Dimitar was courteous, professional and always available throughout the transaction. When some unexpected delays hit, he remained patient and understanding. Made the whole process as painless as possible!...
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Mar 23,2015
Mar 23,2015
0
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Great guy to work with, facilitates all the parties involved and acts as a solid link of communication. Prompt and always supportive. A real gem in the world of estate agents....
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Mar 23,2015
Mar 23,2015
0
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prompt reply, freindly, and follow-up my case timely
overall, a good experience...
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Mar 20,2015
Mar 20,2015
0
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Mar 19,2015
Mar 19,2015
0
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Dimitar has been very helpful in every step of the process, from the time I arranged for the viewing up to the date of completion. He responded to my emails / calls in a timely manner, even at that time when he was away on holiday. ...
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Mar 12,2015
Mar 12,2015
0
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Dovile has been very efficient in updating us on the status of the tenancies in our property and in finding new tenants. We are very happy with the service we are receiving from her and her team....
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Mar 10,2015
Mar 10,2015
0
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The process was really simple and straight forward with the help of Sharnea. She made it possible and will be recomending life residentials to my mates nd family....
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Feb 22,2015
Feb 22,2015
0
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I'm so happy with Sharnae when i look for property at New Capital Quay. She is very helpful and response is very fast. She has first class service. Thanks for everything....
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Feb 19,2015
Feb 19,2015
0
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I would highly recommend Life Residentials anyone, I was new to the UK therefore we arranged everything via phone and e-mail. I did not have the possibility to see the property before the move in, but Sharnae arranged an on-line skype viewing, and I got ...
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Feb 18,2015
Feb 18,2015
0
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Patient and keen, with broad network.
They were willing to help at anytime. Quick responses.
Demonstrated great professionalism. Ideal for any landlord....
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Feb 17,2015
Feb 17,2015
0
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Overall a very positive experience compared to what received from other agencies, although was at first very difficult to get hold of anyone in the office. However once we finally got through and arranged a viewing Lauren was ecceptional at replying to emails and anwering ...
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Feb 15,2015
Feb 15,2015
0
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Lauren answered all my questions promptly, offered to arrange further viewings, was very helpful on move-in day (going round the flat with me, showing how things worked etc) and continued to answer questions after I moved in....
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Feb 15,2015
Feb 15,2015
0
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Straight forward application and process happy with services paperwork friendly estate agents easy move in procedure and hand over process...
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Comment on agent fees
Acceptable fees
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Feb 06,2015
Feb 06,2015
0
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I had a very pleasant experience with Patrick and Hannah. They are very friendly and professional. I will stick to them next time if possible and also recommend to others....
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