“I just want to single out Debra for her brill......”
5 Star Review
Oct 03,2024
By:
'Jezz'
Oct 03,2024
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS3
Lettings (as a Tenant)
Postcode: BS3
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I just want to single out Debra for her brilliant treatment of what could have been a very tough situation in my rental situation. She was extremly professional, empathetic towards both parties, and greatly helped brocker a great agreement for all. A real example of ...
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“This is the best agency I have met with a top......”
5 Star Review
Dec 05,2023
By:
'ILOERIKA'
Dec 05,2023
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS6
Lettings (as a Tenant)
Postcode: BS6
0
people found
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This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM.
I will keep recommending CHAPPELL & MATTHEWS to people for being the best ....
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“I had the pleasure of working with the outsta......”
5 Star Review
Oct 26,2023
By:
'Mary'
Oct 26,2023
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS5
Lettings (as a Tenant)
Postcode: BS5
0
people found
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I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was outstanding, always addressing my questions ...
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“From commencing into a terms of agreement wit......”
1 Star Review
Feb 02,2022
By:
'Noreen'
Feb 02,2022
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BS1
Lettings (as a Landlord)
Postcode: BS1
0
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From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills .
Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled 🤧🤦♀️.
Not a pleasant situation ....
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“My dealings with both Dan Roberts and Dan Smi......”
5 Star Review
Mar 20,2021
By:
'Esther'
Mar 20,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS4
Lettings (as a Tenant)
Postcode: BS4
1
people found
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My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. ...
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1 Star Review
Feb 24,2021
By:
'Unknown'
Feb 24,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS1
Lettings (as a Tenant)
Postcode: BS1
2
people found
this helpful
Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to ...
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“chapells and mattews is a catastrophic agency......”
1 Star Review
Apr 09,2020
By:
'oueslati'
Apr 09,2020
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: BS6
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: BS6
0
people found
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chapells and mattews is a catastrophic agency. no management no listening no competent people.
really really really do everything to avoid them.
before renting, they call you every day with sweet words.
as soon as you rent and need them, there is no one left
...
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“Chappell & Matthews catastrophic...”
1 Star Review
Apr 09,2020
By:
'Myriam'
Apr 09,2020
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: BS6
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: BS6
0
people found
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Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to ...
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“Helpful and considerate service!...”
5 Star Review
Jan 22,2020
By:
'Dean'
Jan 22,2020
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: BS3
Lettings (as a Tenant)
Rent PCM: £850
Postcode: BS3
0
people found
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Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great property!...
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“Low professional standards...”
2 Star Review
Jun 24,2019
By:
'Geoff'
Jun 24,2019
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BS6
Sales (Prospective customer)
Postcode: BS6
0
people found
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As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
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“The worst rental experience of my ten year rental life...”
1 Star Review
Mar 29,2018
By:
'Jamie'
Mar 29,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS1
Lettings (as a Tenant)
Postcode: BS1
3
people found
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
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Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
3
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“As a landlord wanting to rent out our property these ......”
5 Star Review
Jan 04,2018
By:
'Jo'
Jan 04,2018
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: BS1
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: BS1
1
people found
this helpful
As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them ...
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Comment on agent fees
good, responsible for the service being provided.
1
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“These people are absolute scumbags. They will rip you off ......”
1 Star Review
Oct 24,2017
By:
'Never'
Oct 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS8
Lettings (as a Tenant)
Postcode: BS8
3
people found
this helpful
These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous ...
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Comment on agent fees
Ludicrous fees for doing bugger all
3
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“What a mess. Been dealing with this clown for the ......”
1 Star Review
Apr 29,2016
By:
'Aggravated'
Apr 29,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS8
Lettings (as a Tenant)
Postcode: BS8
2
people found
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has ...
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Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
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“I called to book a viewing, and the sales said ......”
1 Star Review
Jan 20,2016
By:
'Angel'
Jan 20,2016
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BS8
Sales (Prospective customer)
Postcode: BS8
2
people found
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good.
One day later, I got a phone call from ...
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2
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“This property has been at the stage of an agreed ......”
1 Star Review
Sep 11,2015
By:
'Richard'
Sep 11,2015
Services: Sales (as a Vendor)
Sold price: £22500
Would you recommend?: No
Postcode: BS6
Sales (as a Vendor)
Sold price: £22500
Postcode: BS6
1
people found
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed.
I have never met such a bungling bunch of cowboys in all my days.
Every time I phone up the guy I want to speak to ...
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What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
Attached Filesnbsp;
Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
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“I called to see a specific property and register. I ......”
1 Star Review
Oct 20,2014
By:
'Meg'
Oct 20,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BS8
Lettings (Prospective customer)
Postcode: BS8
2
people found
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show ...
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What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
Attached Filesnbsp;
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“Without a doubt the most unprofessional company I have every ......”
1 Star Review
Oct 15,2014
By:
'Mike'
Oct 15,2014
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: No
Postcode: BS9
Lettings (as a Tenant)
Rent PCM: £925
Postcode: BS9
1
people found
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend ...
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What agent could do to change your mind?
Acted in a professional manner and been competent.
Attached Filesnbsp;
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“I had a really terrible experience where I was interested ......”
1 Star Review
Jul 10,2014
By:
'PatBS6'
Jul 10,2014
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: BS6
Lettings (as a Tenant)
Rent PCM: £500
Postcode: BS6
0
people found
this helpful
I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So ...
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“Where to begin!? The whole experience was dreadful, started badly ......”
1 Star Review
Nov 26,2013
By:
'Maggie'
Nov 26,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS2
Lettings (as a Tenant)
Postcode: BS2
1
people found
this helpful
Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn't got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When ...
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What agent could do to change your mind?
Their job.
Attached Filesnbsp;
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