Prestatyn, LL19
4.9/5, 60 reviews
97% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction

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“I will never deal with this company again. They spoke ......”

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Jan 07,2013
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By: 'Gill'
Jan 07,2013
5 people found
this helpful
I will never deal with this company again. They spoke to me like I was scum - she was extremely offhand and obnoxious. When I complained I got a defensive email back. There is no way of complaining constructively to this company and getting any constructive feedback. I was appalled by the way I was spoken to. I was told I could not have a viewing at this property because my house (I am landlord of my own property too) had not yet rented out. Even though 2 days later it was rented out and I needed to move somewhere else. An absolutely terrible experience. If there was an ombudsman to complain to I would be doing so
What agent could do to change your mind?
I complained to this agent, but my complaint was never investigated. Indeed I received a response 10 minutes after I sent it. The response was defensive and did not address all of the issues I raised in my complaint. I suspect that it was the same person who I spoke to that also responded to my complaint. There needs to be a clear contact for addressing complaints too, as they do not appear to have a procedure for addressing this. I will not be treated as scum and then just left in limbo. They need to be far more professional in their dealings with the public.
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By: Jaclyn Griffiths
Feb 01, 2014
We are very sorry to hear that you experienced any difficulty whilst dealing with our branch. Here at Prestatyn Beresford Adams Lettings we pride ourselves on the quality of our service and our excellent customer service. Where a customer is not fully satisfied with the service provided and we have a stringent procedures in place to assess, document and deal with this. I would encourage you to contact Jaclyn our Prestatyn Branch Manager on 01745 887166 directly to see how best we can resolve this matter.

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Latest Reviews

View all Reviews 60
26th Oct 2024
reviewed by 'Ngozi'
“Lauren and Lisa were absolutely amazing, very professional, patient and paid attention to details to ensure i got the kind ......”
30th Apr 2024
reviewed by 'Sharon'
“Lisa is amazing. Has been helpful from day one. I have rented before but definitely not had such a 5* service. ......”
26th Oct 2023
reviewed by 'Christian'
“Great service and Lisa was extremely helpful with any queries we had Would highly recommend...”
24th Oct 2023
reviewed by 'Amanda'
“I am really happy with the services they provide. I was searching for houses for months , fortunately I came across ......”
16th Nov 2022
reviewed by 'Darryl'
“Beresford adams Prestatyn. Excellent service throughout the sale of my property. Daily updates and continued pressure on purchaser and solicitors.......”
30th Jun 2021
reviewed by 'Adriene Turner'
“The team at Beresford Adams have shown nothing but professionalism and been super helpful in the process of renting our ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:00
  • Saturday: 09:30 - 12:00
  • Sunday: Closed
Address

Beresford Adams
95-97 High Street
Prestatyn
Denbighshire
LL19 9AP
01745 449313

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £1,350 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 5 1 24 0 15 0 11 0
Areas covered
Services offered
  • Sales
  • Lettings
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“Lauren and Lisa were absolutely amazing, very......”

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Oct 26,2024
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Lauren
By: 'Ngozi'
Oct 26,2024
0 people found
this helpful
Lauren and Lisa were absolutely amazing, very professional, patient and paid attention to details to ensure i got the kind of house I wanted. Thank you so much to the entire Beresford Adams Team Prestatyn, you all are super amazing....
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“Lisa is amazing. Has been helpful from day one...”

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Apr 30,2024
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Lisa
By: 'Sharon'
Apr 30,2024
0 people found
this helpful
Lisa is amazing. Has been helpful from day one. I have rented before but definitely not had such a 5* service. Nothing has been missed. Thank you Lisa. Sharon...
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“Great service and Lisa was extremely helpful ......”

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Oct 26,2023
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Lisa
By: 'Christian'
Oct 26,2023
0 people found
this helpful
Great service and Lisa was extremely helpful with any queries we had Would highly recommend...
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“I am really happy with the services they pro......”

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Oct 24,2023
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By: 'Amanda'
Oct 24,2023
0 people found
this helpful
I am really happy with the services they provide. I was searching for houses for months , fortunately I came across Beresford Adams, finally I got my rented house...
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“Great staff and very efficient...”

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Nov 16,2022
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By: 'Darryl'
Nov 16,2022
0 people found
this helpful
Beresford adams Prestatyn. Excellent service throughout the sale of my property. Daily updates and continued pressure on purchaser and solicitors. Would highly recommend...
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“Very impressed…...”

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Jun 30,2021
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Kaya
By: 'Adriene Turner'
Jun 30,2021
0 people found
this helpful
The team at Beresford Adams have shown nothing but professionalism and been super helpful in the process of renting our new home. I have personally communicated with Kaya & Hannah and both have been really friendly, understanding and efficient with dealing with my query's. We are ...
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“All I have to say is we would have still been waiting to move if it had not been for the fabulous Glenys....”

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Mar 02,2021
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glenys
By: 'Yvonne'
Mar 02,2021
0 people found
this helpful
Glenys was so efficient and caring in her approach to our situation. She went out of her way to investigate issues that kept cropping up and causing us problems until she finally got to the bottom of things and got the process moving. Thank you ...
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Comment on agent fees
Okay
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“Excellent Service...”

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May 13,2019
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Kayley
By: 'Emma'
May 13,2019
0 people found
this helpful
I recently sold my property with Beresfords in Prestatyn. The staff there were fantastic, most notably Kayliegh and Glenys. They were always very friendly, professional and knowledgable. I was always made to feel important. I have no doubt that they are the best estate agents ...
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“Over and above duty call. Glenys was very helpful. She went out of her way to ensure that I got the keys to our newly acquired property on Completion...”

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Mar 14,2019
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glenys
By: 'Olayinka'
Mar 14,2019
0 people found
this helpful
Glenys was exceptional, very professional and helpful. We had loaded Removal vehicles in Essex and left for Prestatyn. Arrival was going to be out of hours. I was worried that we may not arrive before the close of work to collect keys from Glenys. Having ...
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Comment on agent fees
As we bought, we didn't have to pay agents fees.
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By: Olayinka
Mar 20, 2019
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Many thanks Jayne. ...

“Great Service...”

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Feb 08,2019
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Leanne
By: 'Cheryl'
Feb 08,2019
0 people found
this helpful
Great service from Leanne and the team, very helpful and always kept me updated with the progress on the sale of my house...
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Comment on agent fees
Good set fees
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By: Jayne
Feb 12, 2019
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Thank you for your lovely review Regards Jayne Williams - Branch manager ...

“An absolute star...”

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Feb 06,2019
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Colette
By: 'Flossiesmummy'
Feb 06,2019
1 people found
this helpful
Colette has been instrumental in 3 of our purchases over the past 2 years. We cannot fault her enthusiasm, professionalism and manner. All 3 purchases went incredibly smoothly and we were always kept in the loop. As investors we are always on the lookout for new opportunities and ...
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Comment on agent fees
We have only purchased so cannot comment.
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By: Jayne
Feb 06, 2019
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Thank you for your review of your experiences with buying from Beresford Adams, Collette has years of great knowledge and is fabulous at matching properties to our prospective buyers. Regards Jayne Williams - Branch Manager ...

“Sale of property...”

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Feb 06,2019
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glenys
By: 'Gary'
Feb 06,2019
1 people found
this helpful
I found both Glenys and Leanne very friendly, knowledgeable and supportive throughout the entire process. I never had to wait very long for a reply and in the case of Glenys, she was prepared to g that extra mile to help me post sale. Job ...
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Comment on agent fees
I thought that over £2000 was a bit on the expensive side.
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By: Jayne
Feb 06, 2019
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Thank you Gary for your lovely review Regards Jayne Williams - Branch Manager ...

“Amazing...”

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Feb 06,2019
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Leanne
By: 'Paul'
Feb 06,2019
1 people found
this helpful
Just wanted to say what a fantastic experience we had from Leanne Harris At Beresford Adams Prestatyn . Excellent service very professional , She went above and beyond our expectations Big thank you Leanne from me and my mother...
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Comment on agent fees
Good
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“Excellent...”

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Feb 06,2019
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Leanne
By: 'Hannah'
Feb 06,2019
1 people found
this helpful
Leanne was very helpful and made everything easy! She also kept on top of the solicitor and made sure everything was done as quick as possible...
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Comment on agent fees
Good
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“Sale of bungalow...”

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Feb 05,2019
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glenys
By: 'Edith'
Feb 05,2019
2 people found
this helpful
Brilliant service. Sold the bungalow within a week and then helped through the sale to completion. Would highly recommend. Much much better than using any other type of way to sell your house which means you miss out the agent. USE AN ESTATE AGENT they ...
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Comment on agent fees
Fees were excellent value for money
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By: Jayne
Feb 05, 2019
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Thank you for you review of the service you received from my office, we were very glad to help you sell your property. Regards, Jayne Williams - Manager ...

“Thank you!...”

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Feb 04,2019
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glenys
By: 'Stevie'
Feb 04,2019
2 people found
this helpful
We had a fantastic experience with Beresford Adams after having so many issues with Purple Bricks. Glenys Williams was absolutely brilliant, and determined to sell our property for us at the right price. She took so much interest in the property and ensured we had ...
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Comment on agent fees
Good - reasonable and offer was given to take off previous agents fees
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By: Jayne
Feb 05, 2019
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Thank you Stevie for your lovely review, Kind Regards- Jayne Williams, Branch Manager ...

“Excellent service...”

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Feb 01,2019
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glenys
By: 'Roger'
Feb 01,2019
2 people found
this helpful
I found the services of Beresford Adams to be excellent. One of their staff, Glenys Williams was superb and kept me informed throughout the sale of the house which was important as I live 300 miles away from the property....
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Comment on agent fees
I thought the fees were reasonable.
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By: Jayne
Feb 05, 2019
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Thank you Mr Longmore for your lovely review, it was a pleasure selling your property Regards Jayne Williams - Branch Manager ...

“Sale of 4 Llys Ogwen,Presatyn. LL19 7JA...”

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Feb 01,2019
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glenys
By: 'Patricia'
Feb 01,2019
1 people found
this helpful
Entire experience professional, efficient yet personal. Many thanks to Jayne at Beresford Adams and ten stars to Glenys who was excellent....
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Comment on agent fees
Good
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By: Jayne
Feb 05, 2019
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Hi Mr & Mrs Hughes, Thank you for you lovely comments. We all loved selling your beautiful home. Regards Jayne Williams - Branch Manager ...

“Best in town - By far...”

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Jan 31,2019
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glenys
By: 'Dave'
Jan 31,2019
1 people found
this helpful
I've recently sold 2 houses with Beresford Adams, first one sold within a week and sold for the full asking price, Glenys and the team kept me up to date with everything that was going on with both properties and regular texts/calls and emails, I ...
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Comment on agent fees
Good
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By: Jayne
Feb 05, 2019
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Hi Mr Illman Its always a please dealing with you and thank you so so much your review. Please let us know if you ever have any more properties for us to sell. Kinds Regards Jayne Williams - Branch Manager ...

“The service that I received from Glenys throughout the sales ......”

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Oct 18,2016
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glenys
By: 'Melissa'
Oct 18,2016
2 people found
this helpful
The service that I received from Glenys throughout the sales period has been exemplary. Communication was excellent at every stage, from information about viewing through to updates about the progress of the sale. I live a long way from the property so unable to call ...
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Comment on agent fees
Vey fair and reasonable for the service provided.
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“Impressed from beginning to end. Everything that was promised to ......”

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Aug 04,2016
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Jayne
By: 'Superby'
Aug 04,2016
2 people found
this helpful
Impressed from beginning to end. Everything that was promised to us at the beginning became reality. What a breadth of fresh air. A realistic price was set by Jayne and before long they had drummed up interest and the viewings began. We live nowhere near ...
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Comment on agent fees
Agents fees were fair and negotiated at the beginning so we knew exactly what we would pay.
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“I have just moved into my lovely new home. Glenys ......”

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Mar 29,2016
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glenys
By: 'Fiona'
Mar 29,2016
2 people found
this helpful
I have just moved into my lovely new home. Glenys Williams is an absolute star. My whole experience of purchasing my house was a complete enjoyable breeze. Glenys was extremely helpful, pro-active, super efficient and I would like to thank her and the team in ...
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By: Jayne Williams
Mar 30, 2016
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Thank you very much for your comments, all the very best in your new home Regards Jayne Branch Manager ...

“Glenys has worked at Beresford Adams for many years and ......”

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Mar 25,2016
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glenys
By: 'Linda'
Mar 25,2016
0 people found
this helpful
Glenys has worked at Beresford Adams for many years and she was partly the reason why we picked them to market our home. Throughout the whole marketing procedure and during the sale transaction, she has continually kept us informed and updated. She has a very ...
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Comment on agent fees
We believe Beresford Adams fees are slightly higher than other Estate Agents in the area, but the service is excellent so you get what you pay for.
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By: Jayne Williams
Mar 30, 2016
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Thank you for your comments, our new mission is to now find you your new home. Kinds Regards, Jayne ...

“Fabulous service throughout purchase, always at the end of the ......”

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Mar 25,2016
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Jayne
By: 'Jo'
Mar 25,2016
0 people found
this helpful
Fabulous service throughout purchase, always at the end of the phone to give advice and offer assistance! Would thoroughly recomend. Thanks girls!!...
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Comment on agent fees
Purchase so no fees
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By: Jayne Williams
Mar 30, 2016
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Thank you Jo for your lovely comment. Good luck with your new property From Jayne and all the staff in Prestatyn ...

“Helpful and efficient staff. We were kept informed at every ......”

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Mar 24,2016
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glenys
By: 'Mr'
Mar 24,2016
0 people found
this helpful
Helpful and efficient staff. We were kept informed at every stage and had feedback as soon as possible after a viewing....
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Comment on agent fees
Competitive
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“Kayliegh was very professional in handling my case all throughout ......”

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Nov 24,2015
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Kayliegh
By: 'Michelle'
Nov 24,2015
0 people found
this helpful
Kayliegh was very professional in handling my case all throughout my purchase of the property, which was very challenging at times. She constantly chased up the first solicitor I used and escalated queries for me, keeping me informed of responses throughout. She also assisted me ...
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By: Jayne
Nov 25, 2015
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Thank you Michelle for your review Regards Jayne, Branch Manager ...

“We brought a property through Beresford Adams in November this ......”

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Nov 24,2015
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Kayliegh
By: 'Mandie'
Nov 24,2015
0 people found
this helpful
We brought a property through Beresford Adams in November this year and found that both Kayliegh and Jayne were excellent at responding to emails and sorting out any queries we had. We would definitely recommend using them to family and friends....
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By: Jayne
Nov 25, 2015
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Thank you very much for your review, Regards Jayne and Kayliegh ...

“excellent service from Glenys and the team who handled the ......”

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Nov 11,2015
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glenys
By: 'derek'
Nov 11,2015
1 people found
this helpful
excellent service from Glenys and the team who handled the smooth sale for us, many thanks, and more elderberry brewing...
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Comment on agent fees
still think fees could be negoiated
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By: Jayne
Nov 12, 2015
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Thank you Derek, your elderberry juice went down a treat Regards Jayne and the staff in Prestatyn ...

“Kayliegh went above and beyond our expectations. We presented her ......”

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Nov 06,2015
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Kayliegh
By: 'Sarah'
Nov 06,2015
0 people found
this helpful
Kayliegh went above and beyond our expectations. We presented her with our difficult situation... having had no choice but to pull out of a purchase with another estate agency, and having already sold our home to a buyer eager to exchange as soon as possible, ...
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By: jayne
Nov 06, 2015
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Thank you very much for the review and we all wish you all the best in your gorgeous farmhouse. Kayleigh loved her flowers you sent and was just so pleased she managed to help to get you moved in so quickly Best Regards Jayne Williams, Branch Manager ...

“We found, Glenys really helpful and nothing was too much ......”

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Nov 03,2015
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glenys
By: 'Mr'
Nov 03,2015
1 people found
this helpful
We found, Glenys really helpful and nothing was too much trouble, she has a great personality and is a great credit to Beresford Adams. We would certainly recommend and use again if the occasion arises....
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Comment on agent fees
Not applicable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Beresford Adams, Prestatyn LL19 9AP



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