Filton Bristol, Bristol, BS34
2.3/5, 9 reviews
33% recommended
75% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Totally unprofessional!! I am an experienced property buyer and this ......”

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Jan 06,2013
Minithumbdown
By: 'martin'
Jan 06,2013
10 people found
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the same day) it appeared the agent had not forwarded on one of the compulsory forms they were supposed to ..Consequently the form was not forwarded on and the sale didn't happen. However over the Christmas period whilst the estate agent was open but the solicitor was not a higher offer came in and in order to get the sale we had to match it costing us an extra £3000. Also throughout the whole process the agent never returned our calls and each person seemed to give differing accounts of what was going on with the sale leading me to believe they were not always honest with us. All they want is too make money, and if this is through dishonest means the would do it. Do not use them!!!! They certainly do not follow professional codes of conduct.
What agent could do to change your mind?
Got the sale through before Christmas as planned
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Latest Reviews

View all Reviews 9
4th Dec 2022
reviewed by 'D Adams'
“We entrusted Connells with the sale of our elderly & recently widowed mothers property. Connells were more than dreadful , we had ......”
6th May 2022
reviewed by 'Andrew'
“Whole new team… bought house from Conells yrs ago and was ok. decided to sell with them now because of ......”
6th May 2022
reviewed by 'Ben'
“Friendly sales and lettings team clearly work as one and not separate like I have seen in the past…. All ......”
6th May 2022
reviewed by 'Krm'
“Letting my property for 5 years never a problem. Always responsive and nothing to much of a problem. Always easy to ......”
21st Jul 2020
reviewed by 'christine'
“ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!!AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ......”
5th Mar 2019
reviewed by 'NotHappy'
“Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
Unit 4 The Shields Retail Centre Gloucester Road
Bristol
Gloucestershire
BS34 7BR
0117 9314455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 50% £0 £0
Lettings 100% 50% £570 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 2 2 0 1 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Dreadful. We entrusted Connells with the sale of our el......”

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Dec 04,2022
Minithumbdown
By: 'D Adams'
Dec 04,2022
1 people found
this helpful
We entrusted Connells with the sale of our elderly & recently widowed mothers property. Connells were more than dreadful , we had to chase them consistently, they procrastinated & dragged out what should of been a quick & easy sale . They made lots of excuses which we later found ...
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“Whole new team...”

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May 06,2022
Minithumbup
By: 'Andrew'
May 06,2022
0 people found
this helpful
Whole new team… bought house from Conells yrs ago and was ok. decided to sell with them now because of good fees. Very impressed. They are turning it around in there well done...
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“Friendly sales and lettings team clearly work......”

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May 06,2022
Minithumbup
By: 'Ben'
May 06,2022
0 people found
this helpful
Friendly sales and lettings team clearly work as one and not separate like I have seen in the past…. All will pass messages across and liaise with each other for vendor and buyer...
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“Letting my property for 5 years never a probl......”

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May 06,2022
Minithumbup
By: 'Krm'
May 06,2022
0 people found
this helpful
Letting my property for 5 years never a problem. Always responsive and nothing to much of a problem. Always easy to work with...
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“ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR......”

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Jul 21,2020
Minithumbdown
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Rachel
By: 'christine'
Jul 21,2020
3 people found
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!! AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK! Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go ...
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“A major disservice on a beautiful property!...”

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Mar 05,2019
Minithumbdown
By: 'NotHappy'
Mar 05,2019
1 people found
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency. The property we let through Connells is in a wonderful location and the ...
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Comment on agent fees
Terrible as their is nothing received in return.
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“What a waste of time! The branch manger (*) valued our ......”

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Jan 26,2017
Minithumbdown
By: 'James'
Jan 26,2017
2 people found
this helpful
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. ...
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Comment on agent fees
Awful
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“Abysmal customer service. We were unwise enough to also use ......”

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Jan 09,2014
Minithumbdown
By: 'Julie'
Jan 09,2014
5 people found
this helpful
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is ...
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“Totally unprofessional!! I am an experienced property buyer and this ......”

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Jan 06,2013
Minithumbdown
By: 'martin'
Jan 06,2013
10 people found
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the ...
read full review
What agent could do to change your mind?
Got the sale through before Christmas as planned
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Bristol BS34 7BR



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