100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 18,2021
Feb 18,2021
1
people found
this helpful
this helpful
Absolute Joke. If only I could give 0 stars.
I rented a property through Northfields, everything was smooth and really good when beginning. When our contract ended (12 months later) two of my flatmates wanted to extend the contract, however I assured Northfields I was moving out as per the agreed contract. They were supposed to create a new contract for the two flatmates that decided to stay for longer, however, they didn't. My name was still on the 'extended contract'. I still moved out on 4th of June 2020, a few days before the original contract was ending.
Our deposit was held under the Protected Deposit Scheme, which, according to Citizens Advise (see link at bottom of review) we should have received our deposit within 10 days of moving out, unless a dispute is raised (which it wasn't). I am aware Northfields messed up and therefore I woudn't get my deposit back until 10 days after my flatmates moved out which I just 'had to accept'.
My flatmates moved out in November 2020, it's now the 18th of February 2021, and we still haven't received our deposit. I seeked legal advice from a lawyer who said they could take action regarding this situation, however, before proceeding, I wanted to inform Northfields I was getting legal advise. I received a prompt reply (after being ignored a couple times) from Sarah Brown saying that the landlord had replied and they could release our deposit. I informed the lawyer and decided to let them return the deposit without having to take legal action. However, they still haven't returned it, and once again, my last couple of emails have been ignored. Technically this could be considered as theft as it's not their money to keep.
I'm very disappointed, and in future will avoid and recommend avoiding to anyone.
Citizens Advice Page -
https://www.citizensadvice.org.uk/housing/renting-privately/ending-your-tenancy/getting-your-tenancy-deposit-back/#:~:text=protected%20your%20deposit.-,If%20your%20deposit%20is%20protected,amount%20that's%20being%20taken%20off
Tenancy Deposit Scheme Details -
https://www.tenancydepositscheme.com/is-my-deposit-protected/
I rented a property through Northfields, everything was smooth and really good when beginning. When our contract ended (12 months later) two of my flatmates wanted to extend the contract, however I assured Northfields I was moving out as per the agreed contract. They were supposed to create a new contract for the two flatmates that decided to stay for longer, however, they didn't. My name was still on the 'extended contract'. I still moved out on 4th of June 2020, a few days before the original contract was ending.
Our deposit was held under the Protected Deposit Scheme, which, according to Citizens Advise (see link at bottom of review) we should have received our deposit within 10 days of moving out, unless a dispute is raised (which it wasn't). I am aware Northfields messed up and therefore I woudn't get my deposit back until 10 days after my flatmates moved out which I just 'had to accept'.
My flatmates moved out in November 2020, it's now the 18th of February 2021, and we still haven't received our deposit. I seeked legal advice from a lawyer who said they could take action regarding this situation, however, before proceeding, I wanted to inform Northfields I was getting legal advise. I received a prompt reply (after being ignored a couple times) from Sarah Brown saying that the landlord had replied and they could release our deposit. I informed the lawyer and decided to let them return the deposit without having to take legal action. However, they still haven't returned it, and once again, my last couple of emails have been ignored. Technically this could be considered as theft as it's not their money to keep.
I'm very disappointed, and in future will avoid and recommend avoiding to anyone.
Citizens Advice Page -
https://www.citizensadvice.org.uk/housing/renting-privately/ending-your-tenancy/getting-your-tenancy-deposit-back/#:~:text=protected%20your%20deposit.-,If%20your%20deposit%20is%20protected,amount%20that's%20being%20taken%20off
Tenancy Deposit Scheme Details -
https://www.tenancydepositscheme.com/is-my-deposit-protected/
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Feb 23, 2021
Thank you Savannah for your review of our agency. We are sorry to hear that you have been unhappy with the service received from our lettings team. We take any complaint very seriously and would like to make a full investigation, so please email [email protected] and we can provide a copy of our complaints procedure, which needs to be in place so that we can look into this matter for you.
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Latest Reviews
16th Mar 2022
reviewed by 'Kelly Molloy'
18th Feb 2021
reviewed by 'Savannah'
22nd Apr 2020
reviewed by 'Alan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £454,000 | £820,000 |
| Lettings | 0% | 0% | £1,600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Lettings
- Block Management
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Mar 16,2022
Mar 16,2022
0
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I have been dealing with a particularly complex probate sale of two flats. Northfields, and Leah in particularly, have been invaluable in supporting me through this process offering much support and advice along the way. I couldn't recommend them highly enough....
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Feb 18,2021
Feb 18,2021
1
people found
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Absolute Joke. If only I could give 0 stars.
I rented a property through Northfields, everything was smooth and really good when beginning. When our contract ended (12 months later) two of my flatmates wanted to extend the contract, however I assured Northfields I was moving out ...
read full review
read full review
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Feb 23, 2021
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Thank you Savannah for your review of our agency. We are sorry to hear that you have been unhappy with the service received from our lettings team. We take any complaint very seriously and would like to make a full investigation, so please email [email protected] and we can provide a copy of our complaints procedure, which needs to be in place so that we can look into this matter for you. ...
Apr 22,2020
Apr 22,2020
0
people found
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The sale of our property was not without a few problems but Abraham Oommen at Northfields Estate Agents was very professional, courteous and helpful. Following his advice we were able to conclude a very satisfactory sale....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
