100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Feb 18,2021
Feb 18,2021
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AVOID AVOID AVOID!
Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first!
After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently failing to answer calls and always "being away from his desk" another employee lets on they had been showing the property to various others taking offers. At no point were we told what was going on. We had booked another viewing and were later told that "was not in the system".
Even prior to this in setting up the viewing they:
- Failed to respond to email enquiries.
- Failed to call back when promised on multiple occasions.
- Half the time no one even picked up the phone at the main office.
Amateur hour.
Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first!
After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently failing to answer calls and always "being away from his desk" another employee lets on they had been showing the property to various others taking offers. At no point were we told what was going on. We had booked another viewing and were later told that "was not in the system".
Even prior to this in setting up the viewing they:
- Failed to respond to email enquiries.
- Failed to call back when promised on multiple occasions.
- Half the time no one even picked up the phone at the main office.
Amateur hour.
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Latest Reviews
27th Mar 2023
reviewed by 'SL'
14th Oct 2022
reviewed by 'UnhappyTenant'
31st May 2022
reviewed by 'Lucy'
12th May 2021
reviewed by 'Kavisha'
18th Feb 2021
reviewed by 'Daniel'
Opening Hours
Address
Warren Estate Agents
194 Upper Richmond Road
Putney,London
Greater London
SW15 2SH
020 8780 1100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 80% | £1,350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 5 | 4 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 27,2023
Mar 27,2023
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I signed up as a landlord with Warren several years ago after a less than positive experience with another agent in Putney. I am an accidental landlord, letting due to family circumstances, so I have greatly appreciated Warren’s breadth of expertise and knowledge and ...
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Oct 14,2022
Oct 14,2022
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Warren is the worst rental estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. Here are a few of my negative experiences:
-I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar ...
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May 31,2022
May 31,2022
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I've been renting a room for 18 months and when I suddenly had to leave, Siri was absolutely brilliant! She graciously made sure everything was completed quickly and sent me emails to make sure I knew what was going on. Very good service! :)...
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May 12,2021
May 12,2021
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Gregory was very professional in helping us throughout the process of viewing, placing an offer, signing contracts, etc. Siri was very helpful with any queries we had and sorting things. The property management by Warren Estate Agents is responsive and helped us with any issue ...
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Mar 04,2021
Mar 04,2021
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Excellent customer service! Well done and Thank you! from Start to finish with smooth transition, great communication, professional and keeping my friend & I updated over the last month or so. I highly recommend Warren Estate Agent! I had contacted all of the estate agent companies ...
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Feb 18,2021
Feb 18,2021
0
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AVOID AVOID AVOID!
Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first!
After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently ...
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Feb 18, 2021
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(1)
Hi Daniel
I am so sorry to read your review and I can understand your frustration. We did have another offer on the flat from a viewing carried out prior to your girlfriends mum seeing it. I can confirm that no other viewings were carried out after she saw it. They were all cancelled as we had two offers and were waiting to hear back from the Landlord. Unfortunately it took longer than we would have hoped for the landlord to decide which is out of our control. However, what is not out of our co ...
Jan 13,2021
Jan 13,2021
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Cannot be happier. We inquired about a property and immediately we were able to arrange a viewing. The property per se did not meet our requirements, however, the agent was able to perfectly gather what we were looking for and propose a few other places ...
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Nov 11,2020
Nov 11,2020
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As tenants of a flat managed by Warrens, we have found them to be readily available to answer our queries and the odd problem and they have dealt with them promptly and efficiently....
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Sep 07,2020
Sep 07,2020
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Warren's let our flat quickly and were helpful with getting all the paperwork for gas, electricity etc certificates done so tenants could move in on tight deadline. The feedback from viewings was poor but overall it was a good experience....
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Aug 14,2020
Aug 14,2020
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After viewing a property and speaking to the agent about all the parts of the property we decided to put down a deposit. Once the referencing was sorted the contract came through and it seemed that the important things that we were promised were completely ...
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Sep 16,2019
Sep 16,2019
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Warren Putney have managed the lettings of our portfolio of properties for many years now. They have always been professional, efficient and treat our tenants with respect. We are very happy with the service that they have given us over the years and would recommend ...
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“AVOID Warren in PutneyStunningly discourteous, bullying, unpleasant people to deal ......”
Sep 20,2017
Sep 20,2017
1
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AVOID Warren in Putney
Stunningly discourteous, bullying, unpleasant people to deal with. After taking a holding deposit and agreeing rental terms on a flat, a meeting was set up with a staff member to go over the tenancy agreement which was last updated 2014 - the ...
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Jul 04,2017
Jul 04,2017
2
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Would not recommend. Very unethical approach to things. We put a first offer in on a flat and instead of negotiating with us as you would expect, agent continued to show the property and take offers. We were then given a chance to outbid the ...
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Apr 26,2013
Apr 26,2013
1
people found
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We had an extremely positive experience with Warrens as our Estate agents! They were never pushy (unlike some estate agents that didnt leave us alone even when we had chosen to use Warrens!) and always listened to our opinions and regularly got us viewings. They ...
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Aug 02,2012
Aug 02,2012
3
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I transferred my deposit of £150 and they emailed paperwork over after my offer was accepted. Somehow the next day another offer appeared and even though I matched their offer the owner went with the other people.
It was the fact that I had transferred money ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in SW15 
I am so sorry to read your review and I can understand your frustration. We did have another offer on the flat from a viewing carried out prior to your girlfriends mum seeing it. I can confirm that no other viewings were carried out after she saw it. They were all cancelled as we had two offers and were waiting to hear back from the Landlord. Unfortunately it took longer than we would have hoped for the landlord to decide which is out of our control. However, what is not out of our control is keeping you updated as to where things are for which i apologise. There is no excuse for that. The landlord has the final decision as to whom they wish to rent their property to but it is our job to keep all parties updated and informed which, I will make sure that my team ore reminded of this. It’s unusual for us to have a complaint so you words weigh heavy on us.
Going forward should you decide that any of our other properties are of interest I can assure you that you will receive the usual high standards of customer care under my watchful eye.
All the best
Matt