50% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
82% lettings fee satisfaction
Feb 17,2021
Feb 17,2021
2
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Avoid this agency under all costs!
We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mold grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mold on the walls and could barely breathe due to high humidity. We addressed this propblem to the agency and they said that the propety had an assessment done about this issue, as prevoius tenents had the same problem, and the asseessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation but it was not.
At the end of the tenancy agreement, the agency asked us to clean the mold otherwise money will be dedcted from the deposit. We cleaned all the mold except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any propblems with mold. However, the landlay is aware of the mold issue and so she went herself to the property and checked everywhere for mold including behind the wardrobes. She found the spot and so the agency dedcted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).
The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.
This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.
There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!
We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mold grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mold on the walls and could barely breathe due to high humidity. We addressed this propblem to the agency and they said that the propety had an assessment done about this issue, as prevoius tenents had the same problem, and the asseessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation but it was not.
At the end of the tenancy agreement, the agency asked us to clean the mold otherwise money will be dedcted from the deposit. We cleaned all the mold except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any propblems with mold. However, the landlay is aware of the mold issue and so she went herself to the property and checked everywhere for mold including behind the wardrobes. She found the spot and so the agency dedcted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).
The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.
This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.
There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!
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Latest Reviews
11th Mar 2021
reviewed by 'Soraia'
17th Feb 2021
reviewed by 'Ibrahim'
12th Jun 2020
reviewed by 'Elle'
Opening Hours
Address
Dexters
2 New Ealing Broadway
Ealing,London
Greater London
W5 2NU
020 8810 0909, 020 8810 1919
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £330,000 | £500,000 |
| Lettings | 75% | 82% | £1,325 | £3,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 3 | 8 | 6 | 2 | 1 | 2 | 0 | 1 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 07,2023
May 07,2023
2
people found
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I rented a flat through them. Unfortunately after the tenants contract ended the tenant started paying half the rent and refusing to vacate property.
I noted that in February no money was paid into my account and informed Dexter's that they have not transferred the ...
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Jun 20, 2023
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(1)
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team ...
Mar 11,2021
Mar 11,2021
0
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Hello my name is Soraia I would like to say my experience with Dexter's agency,they are very professional ,and helpful ,I recommend to my friends....
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Mar 30, 2021
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Dear Soraia, Thank you for your fantastic review and kind comments. It's great to hear that you are happy with your experience with Dexters and wish you all the best with your move. Kind regards, Sarah Tranter ...
Feb 17,2021
Feb 17,2021
2
people found
this helpful
this helpful
Avoid this agency under all costs!
We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mold grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on ...
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Jan 14,2021
Jan 14,2021
0
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Ellie and Rishka have excellent communication skills and were very helpful. They organised viewings, were flexible changing times, etc.
They listened and were very kind suggesting properties which met my needs, etc. I would recommend dealing with them....
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Nov 12,2020
Nov 12,2020
1
people found
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Ealing Branch - Poor Communicators, Nick Fleming has ignored 3 emails on feedback from Viewings (I can understand that there isn't an offer but feedback is always nice). I have been treated really disrespectfully from others in the Sales team. (Swearing and ranting). Over Price and ...
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Dec 01, 2020
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Dear Katie, I am sorry to read your review and have brought your comments to the attention of the Director for the area. Kind regards, Sarah Tranter ...
Jun 12,2020
Jun 12,2020
4
people found
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this helpful
JUST AFTER YOUR MONEY! They make a lot of MISTAKES then blame you for them if it means they loss money. Bad Idea choosing these...
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Jan 19,2020
Jan 19,2020
0
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i had been very worried my first time letting and first time selling my attitude changed when Anthony handed me the document to complete to acknowledge the type of property required not ever seen one before.Then went reasonably well cant write everything in here ...
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Oct 04,2019
Oct 04,2019
0
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We were recommended and simply couldn't be more grateful and pleased with the outcome! Kyanoosh, our broker was professional, considerate, thorough and attentive. His ways of working were highly efficient and effective, ultimately securing our mortgage at the best rate, in record time and with ...
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Oct 03,2019
Oct 03,2019
0
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My name is Mark. I got in touch with Dexter regarding a flat to let in Ealing village. Camellia came to show us around. She was very helpful and took her time to answer our questions. The referencing process took ages to complete but it ...
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Oct 20,2018
Oct 20,2018
7
people found
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I tried to let a flat through Anja, who took a holding deposit and told me she'd confirm back to me and to send through all my bank statements, employment contract etc. for the bank reference. After 3 days, 7 unanswered phone calls and a conversation with ...
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Comment on agent fees
Average
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Nov 19, 2018
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Marilyn
That's not correct - no one from Dexters has tried to contact me about this or anything else. It seems disingenuous of you to claim otherwise. I'm guessing trying to contact you would be just as fruitless. ...
Feb 07,2018
Feb 07,2018
0
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Always very responsive and attentive. Great service....
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Comment on agent fees
Reasonable.
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Feb 01,2018
Feb 01,2018
0
people found
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Thank you Abby for being so helpful and supportive, I would not hesitate to recommend you and the great team at Dexters to a friend. Keep up the great work, you are a credit to the profession!...
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Comment on agent fees
Great given the level of service provided!
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Feb 12, 2018
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(1)
Dear Nick,
We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Nov 21,2017
Nov 21,2017
0
people found
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Lucy has always let my property promptly and with courtesy. Lucy understands what I expect from tenants and always delivers. Lucy is very professional and I am extremely happy working with her....
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Comment on agent fees
The fees are higher than other agents in the locality
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Dec 07, 2017
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Dear Sonia,
We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jul 19,2017
Jul 19,2017
2
people found
this helpful
this helpful
My experience with Dexters is a positive one , I have been a client with Dexters for more than ten years
and I have been dealing with Kim recently and I am quite happy with the service I am receiving...
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Comment on agent fees
the fees is quite reasonable
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Jul 21, 2017
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Dear Osama,
Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jul 18,2017
Jul 18,2017
1
people found
this helpful
this helpful
Hi, Kim has been an excellent agent for my property in Acton, she responds quickly to any problems I have and is always cheerful and engaging when I call....
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Comment on agent fees
No more than expected.
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Jul 21, 2017
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Dear Lucy,
Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jul 07,2017
Jul 07,2017
0
people found
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We have used Dexters as our letting agents for 4 years on two properties in Ealing. Over this time they have certainly given us honest and good advice and always been very supportive. The approach is professional and the whole team evidently works together well and ...
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Comment on agent fees
Fine - in line with the market
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Jul 14, 2017
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Dear Petitbot,
Thank you very much for your great review regarding our Ealing Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 28,2017
Jun 28,2017
0
people found
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I have been working with Daisy for coming on to a couple of years now and during this time she has been nothing but extremely helpful and considerate. She is very clear when we talk and understands my requests and acts on them promptly and ...
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Comment on agent fees
Fees are very reasonable.
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Jun 30, 2017
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(1)
Dear The Doctor,
I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 12,2017
Jun 12,2017
35
people found
this helpful
this helpful
I can't believe how rude and unhelpful the property management are. DO NOT rent from here. I have been in a property for 18montha costing £1850 a month and was without a boiler and then therefore no heating for 3 weeks and had to call mulitiple times ...
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Comment on agent fees
Ok
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Jun 13, 2017
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Dear Liberty,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
“Never again! Absolutely awful service! Property management department of Dexters ......”
Mar 02,2017
Mar 02,2017
36
people found
this helpful
this helpful
Never again! Absolutely awful service! Property management department of Dexters is as terrible as their lettings. They always blame everything on the landlords and try to push as many tasks on the tenants as possible. They cannot do a single thing right (cannot enter the ...
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Mar 11, 2017
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Dear Marilyn Plews,
Thanks for your reply. I already have your company's final point of view. Unsurprisingly Dexters has not taken any responsibility for anything. Consequently I am taking this case to the small claims court. Again I want draw attention and suggest everyone to AVOID DEXTERS AT ALL COSTS!
Regards ...
Feb 16,2017
Feb 16,2017
30
people found
this helpful
this helpful
Never again!
Absolutely the worst agency I have ever been in touch with.
They made numerous errors during setting up our rental contract and misrepresented us in numerous occasions towards the landlords. They absolutely take no responsibility for any of their actions and always blame ...
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Comment on agent fees
Average fees
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Mar 19,2016
Mar 19,2016
51
people found
this helpful
this helpful
Dexters put up a For Rent sign on our railings without our consent. These railings do not belong to the house for which they are looking for tenants. I called Dexters and asked for the sign to be removed as it is on private property ...
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Mar 30, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Ealing branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 24,2015
Aug 24,2015
1
people found
this helpful
this helpful
Extremely pleased with the service that we have received at Dexters. We were particularly impressed with Dan Jackson whom helped us throughout the process and his professional and friendly manner made the flat search less difficult.
He is proactive and time keeper, and was sincerely ...
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Oct 05, 2015
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Hello,
I am the Customer Services Manager here at Dexter's and I just wanted to say thank you for your kind comments about the service you received from our Ealing branch an in particular Dan Jackson. It is always nice to read about happy customers.
Kind regards
Marilyn ...
Dec 20,2013
Dec 20,2013
0
people found
this helpful
this helpful
Jack Sullivan was the first agent to show us a property when we started looking at the end of October 2013. We used several agencies and several agents over more than one month. The fact that it was Jack that got us our current residence is ...
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Jan 08, 2014
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Thank you for your comments as we pride ourselves on giving an excellent level of service and I am happy that our team has achieved this for you.
Once again, thank you for taking the time to write – it is always nice to hear about a happy customer.
Marilyn
Customer Services ...
Dec 11,2013
Dec 11,2013
0
people found
this helpful
this helpful
Excellent service they know
exactly what type of cliental
we are looking for very proffessional and use them for all our properties....
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Dec 03,2013
Dec 03,2013
0
people found
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Great help from the agency. I successfully find a flat and JAck was very helpful as I am note a native English speaker he helps me going through documents easily...
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Dec 03,2013
Dec 03,2013
0
people found
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Camila she is one of the best letting agent I have ever deal with, fast response, reliable, follow your need and get you what you want, great negotiator, she is the best...
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Dec 02,2013
Dec 02,2013
1
people found
this helpful
this helpful
Dexters found us a good tenant very quickly, and the staff in the lettings office were helpful & courteous. All went smoothly, except for two things:
1. The landlord's e-mail address logged by head office was mistyped, with the result that the check in report, and other ...
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Nov 27,2013
Nov 27,2013
0
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Good overall service, and problem sorted out with tenant moving out early, by finding another tenant in reasonable timescale given the time of the year. Positive and helpful service all together....
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Nov 26,2013
Nov 26,2013
0
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I have been a landlady with Dexters for over 5 years now and have always experienced excellent service. On numerous occasions the lettings team in Ealing have gone above and beyond their role to help me out and provide advice. I am always overwhelmed by the ...
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Nov 22,2013
Nov 22,2013
1
people found
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Very happy with the service I received from Dexters. Phones answered, messages passed on, appointments kept and promises honoured - all done in a friendly but professional manner....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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