33% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Jan 05,2013
Jan 05,2013
9
people found
this helpful
this helpful
When I moved into the property as a tenent the guy from Haarts, Scot Cave, was very good and things went along like cloakwork. The house was filthy but I buckled down and cleaned it thoroughly thou I did draw the line at the disgusting cooker and oven and Scot arranged to have it professionally cleaned. At house inspections any problems were sorted straight away. However once he left things changed drastically. No one arrived for inspections days, maintenance went undone. I had a serious problem with the rear garden, which was made up of 3-4 foot tall raised beds which started to fall down. The garden could not be used and became like a demolition site and very dangerous. I could not allow my grandchildren out there to play or sit out there myself. I complained and complained for 2 years. I wrote letters, sent photos, rang the office, infact my garden problem became an office joke!!! I even got quotes for them. The shed roof fell in ontop of all my garden stuff. Damp came throu the bedroom ceiling, Nothing got sorted. Eventually I was so angry I wrote and told them that if they did not sort out the distruction in the garden I would stop my rent until it was made safe. 2 months later they telephoned me to say someone was coming round. A very cheap job ensued and I commenced making rental payments. Then the electrics failed and i was told that the box was old and not up to EU standard and a water leak occurred costing me a fortune in water rate. Suddenly I was inundated with letters and phone calls stating that I was 2 months behind with the rent!!! I said I wasnt and to look at the letter I had sent them months previously again. I also reiterated that I wanted compensation for the fact that I had paid full rent for 2 yrs for a garden that I could not use. It was then I informed them of the electric and water problem along with all the other small things that hadnt been sorted over the 4 yrs I had been there. The next day I was given a 2 month eviction notice and told the landlord had decided to sell due to the amount of work required!!! HAhaha what a joke suddenly its advertised as a rental property with an upped rent. I left the place spotless, even had the carpets cleaned as i was supposed to, I'd had the loft insulated as there was none and ended up leaving mid dec. I decided I wanted to be there when Haart deemed to make an inspection, 1 hour late, and the girl continually looked down her nose at me and walked around with her clipboard as if she owned the place. As yet I am still waiting for my deposit back and will be intouch with them on Monday. I shall be making a formal compaint to their head office. And would say DO NOT USE THIS COMPANY. I have had to rent, throu no fault of my own and have been unfortunate in having 5 properties in the last 7 years, None of the other EState Agents have been anywhere near as bad as HAARTS
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Feb 2023
reviewed by 'Ash'
29th Nov 2018
reviewed by 'The'
11th Aug 2018
reviewed by 'Disgruntled'
15th May 2017
reviewed by 'MK'
17th Feb 2013
reviewed by 'Meena'
17th Jan 2013
reviewed by 'Mg27'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 100% | 33% | £550 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 23,2023
Feb 23,2023
0
people found
this helpful
this helpful
Disappointing and alarmed at the day time robbery of tenancy deposits by this agency. No response to any problems with the house in a timely manner. Avoid....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
As overseas landlords, Andrew and his team at HAART Leicester made the process of renting our UK home extremely easy. They were very professional and responded to our queries in a very timely manner. They provided guidance along the way. We are very pleased with ...
read full review
read full review
Comment on agent fees
Fees were reasonable and acceptable with the service provided by the entire team.
Was this helpful?
Yes
Yes
Aug 11,2018
Aug 11,2018
1
people found
this helpful
this helpful
If you want to wait a week for a response to queries or 2 weeks for a contract renewal (past the renewal date) and in both circumstances still have to chase it up yourself, choose Haart
If you want to pay high fees for seemingly nothing ...
read full review
read full review
Comment on agent fees
Expensive and little to show for the money
Was this helpful?
Yes
Yes
May 15,2017
May 15,2017
2
people found
this helpful
this helpful
OH MY GOD ABSOLUTE FRAUD!!!!
I got penalized for none of my fault.
I have been given a tenancy agreement which states property comes with a parking permit on 18-Feb-2017, which they have never supplied me until the time I was ended up with £1,042 worth ...
read full review
read full review
Comment on agent fees
Horrible
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Feb 17,2013
Feb 17,2013
0
people found
this helpful
this helpful
Jaz has been exceptional from start to finish, I have been going through Haart for a number of years now and Jaz has always been thorough efficient and considerate in his work. Very professional and a brilliant guy. Faultless service I can't sing enough praises ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jan 17,2013
Jan 17,2013
3
people found
this helpful
this helpful
A time wasting experience with Haart Estate Agent in Leicester. Adam called me congratulating me that my offer was accepted on the property and was invited to discuss mortgage offer with Barry Howard who sits in their office on 1st floor in Leicester branch. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01, 2013
View all comments
(1)
Dear Mg27
I am disappointed to hear you have had a negative experience when dealing with ourselves and we have looked into this issue for you.
If there is an offer put forward on a property at any point prior to exchange of contracts we have a legal obligation as an agent to put all offers forward for the owner to consider. It sounds like in the particular circumstance the own decided to proceed with the other buyer after this had happened.
I would hope that having lost the property Adam and ...
Jan 05,2013
Jan 05,2013
9
people found
this helpful
this helpful
When I moved into the property as a tenent the guy from Haarts, Scot Cave, was very good and things went along like cloakwork. The house was filthy but I buckled down and cleaned it thoroughly thou I did draw the line at the disgusting ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
