100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Feb 16,2021
Feb 16,2021
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Fraud
I believe it is a fraud case because life Residential rented me this flat which is not in proper condition for people to live. I have collected my keys on friday in the evening and moved in on Saturday, I have realized all pipes in kitchen are leaking, most of the electricity appliances are not working, the carpet is soaked in water and smells really bad, bathroom sinks are blocked, the fridge is not working, and the worst case is, the bed frame is wrapped up in cello type which collapsed the first time I slept on it. I made a list of 10 points to be addressed. Despite I have been emailed the property manager Hayley Bellfield so many times to make sure she is aware of the urgency, she refused to answer any of my phone calls and not helping me to resolve any of the issues! She even misinterpreted the message I have texted her - I told her to arrange someone to remove the broken bed frame, I can sleep on the mattress until the new one arrives. She said we agreed I should just sleep on the mattress. I mean there is no where to put the mattress without the bed frame to be removed! She also said there may be an engineer coming the next day but when I tried to confirm the time with her she never replied. Now I live in this place without using of kitchen and sleeping on the collapsed bed. This is not just a bad service has been delivered, this is a fraud case!
I believe it is a fraud case because life Residential rented me this flat which is not in proper condition for people to live. I have collected my keys on friday in the evening and moved in on Saturday, I have realized all pipes in kitchen are leaking, most of the electricity appliances are not working, the carpet is soaked in water and smells really bad, bathroom sinks are blocked, the fridge is not working, and the worst case is, the bed frame is wrapped up in cello type which collapsed the first time I slept on it. I made a list of 10 points to be addressed. Despite I have been emailed the property manager Hayley Bellfield so many times to make sure she is aware of the urgency, she refused to answer any of my phone calls and not helping me to resolve any of the issues! She even misinterpreted the message I have texted her - I told her to arrange someone to remove the broken bed frame, I can sleep on the mattress until the new one arrives. She said we agreed I should just sleep on the mattress. I mean there is no where to put the mattress without the bed frame to be removed! She also said there may be an engineer coming the next day but when I tried to confirm the time with her she never replied. Now I live in this place without using of kitchen and sleeping on the collapsed bed. This is not just a bad service has been delivered, this is a fraud case!
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Opening Hours
Address
Life Residential
36 Millharbour
Canary Wharf,London
Greater London
E14 9JS
020 3368 1030
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £735,000 | £735,000 |
| Lettings | 100% | 89% | £300 | £3,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 80 | 17 | 2 | 0 | 0 | 0 | 4 | 2 |
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Dear Ekaterina, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team ...
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Dear Jordan, Thank you for taking the time to rate your service with our Canary Wharf office. We appreciate you posting this. Kind regards, Negin, Customer Relations Team ...
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Dear Leanne, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team ...
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