100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Feb 11,2021
Feb 11,2021
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Disgusting and immoral people...
My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020.
On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a great, unique opportunity, with tenants my age which was a total lie - you cannot trust him and he will tell you that for privacy reasons, you cannot contact the other tenants.
Once I got to the place, the quality of the apartment was less than standard. I did not have a lock on my door (GBP 300 to install), there were mice - I asked Ultra to deal with it but they didn't, and didn't even want to reimburse me when I gave them the invoices for mice trap that I bought. We would have to fight with them to get cleaners sent, the sink would flood when you took a more than 10 min shower (let alone a bubble bath) etc... You get the picture.
Suddenly, just before Christmas, they tell us that we are being evicted (less than 5 weeks notice). I investigated subsequently and found out that they knew about it at least a month before they told us - this was a ruse for us to continue renting with them. Iro**, one of the agents, called me to tell me that whilst we were being evicted, she would help me find another place with their agency, and that I could trust her fully and consider the agency as a second family.
What comes next is totally disgraceful. Firstly, one of the housemates and myself contracted covid-19. They still pushed us to leave, making people who were self isolating break the law and move out - one person even took a flight back home whilst having been in contact with me - I tested positive a day later. He had no choice since the agency was kicking us out.
Then, one person, who was cash strapped, asked for the deposit back early since they were making us move unexpectedly - rather than being grateful about it, they sent us an email saying that we could pay them GBP 75 to get the deposit back in 2 days, GBP 50 to get it back in a week, or wait 15 days to get it back free. I found this insulting even if I personally didn't need the money straight away.
Yet the worst is yet to come: on the email informing us of the eviction that they sent us, they said that we needed to vacate Friday. However, I work with clients and most calls are on Friday. I therefore called Iro**, distressed, telling her that with work, I needed to leave Saturday and not Friday - she said that was fine.
However, on Friday morning, on a call with my boss, I hear people coming in the house and realized after talking with another agent, that since I hadn't written them an email summarizing the call with Iro**, they didn't remember that I was leaving on Saturday. I think that is a lie too.
They made me move, took shelves whilst I was working, made me take half a day off to pack, threw away my belongings from the kitchen and bathroom before I could do anything about it.
I left in a rush, nearly crying, only to realize that they then deducted GBP 95 from my deposit because I didn't leave the room tidy.
What a disgrace. I certify that this is a real person, who spent real energy warning you about this crooked agency. For your sake, if you read this, do not try and deal with this agency, even if the deal looks amazing. What a rip-off! For the three months I was there, I ended up paying at least GBP 600 due to the problems associated with their incompetency and dishonesty.
My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020.
On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a great, unique opportunity, with tenants my age which was a total lie - you cannot trust him and he will tell you that for privacy reasons, you cannot contact the other tenants.
Once I got to the place, the quality of the apartment was less than standard. I did not have a lock on my door (GBP 300 to install), there were mice - I asked Ultra to deal with it but they didn't, and didn't even want to reimburse me when I gave them the invoices for mice trap that I bought. We would have to fight with them to get cleaners sent, the sink would flood when you took a more than 10 min shower (let alone a bubble bath) etc... You get the picture.
Suddenly, just before Christmas, they tell us that we are being evicted (less than 5 weeks notice). I investigated subsequently and found out that they knew about it at least a month before they told us - this was a ruse for us to continue renting with them. Iro**, one of the agents, called me to tell me that whilst we were being evicted, she would help me find another place with their agency, and that I could trust her fully and consider the agency as a second family.
What comes next is totally disgraceful. Firstly, one of the housemates and myself contracted covid-19. They still pushed us to leave, making people who were self isolating break the law and move out - one person even took a flight back home whilst having been in contact with me - I tested positive a day later. He had no choice since the agency was kicking us out.
Then, one person, who was cash strapped, asked for the deposit back early since they were making us move unexpectedly - rather than being grateful about it, they sent us an email saying that we could pay them GBP 75 to get the deposit back in 2 days, GBP 50 to get it back in a week, or wait 15 days to get it back free. I found this insulting even if I personally didn't need the money straight away.
Yet the worst is yet to come: on the email informing us of the eviction that they sent us, they said that we needed to vacate Friday. However, I work with clients and most calls are on Friday. I therefore called Iro**, distressed, telling her that with work, I needed to leave Saturday and not Friday - she said that was fine.
However, on Friday morning, on a call with my boss, I hear people coming in the house and realized after talking with another agent, that since I hadn't written them an email summarizing the call with Iro**, they didn't remember that I was leaving on Saturday. I think that is a lie too.
They made me move, took shelves whilst I was working, made me take half a day off to pack, threw away my belongings from the kitchen and bathroom before I could do anything about it.
I left in a rush, nearly crying, only to realize that they then deducted GBP 95 from my deposit because I didn't leave the room tidy.
What a disgrace. I certify that this is a real person, who spent real energy warning you about this crooked agency. For your sake, if you read this, do not try and deal with this agency, even if the deal looks amazing. What a rip-off! For the three months I was there, I ended up paying at least GBP 600 due to the problems associated with their incompetency and dishonesty.
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30th Jan 2023
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18th Nov 2021
reviewed by 'Daynie'
13th Nov 2021
reviewed by 'David'
Opening Hours
Address
Ultra Estates
61 Rossmore Road
St Johns Wood,London
Greater London
NW1 6RB
0207 723 4288
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £2,500,000 |
| Lettings | 100% | 85% | £430 | £6,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 18 | 10 | 1 | 0 | 6 | 1 | 1 | 3 |
Areas covered
- NW1
- NW3
- NW8
- W1
- W2
- W9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 30,2023
Jan 30,2023
0
people found
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I had a very good time living in Beautfort Park. Anup is very responsible and responsive agent. He made sure every single electrical appliance working perfectly and took care of all our requests. We enjoyed our first time of rental house in UK. Thank you ...
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Sep 29,2022
Sep 29,2022
0
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The whole team have been most helpful in securing an apartment for me and my family. The owner had been a little tricky but through Ultra Estates the experience was made more comfortable and easy to manage....
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Jan 29,2022
Jan 29,2022
0
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If there was a negative rating star I would definitely use that.
unprofessional, unethical, rude and lack of communication. Three days after paying for the holding deposit, they call me to tell that they passed the room to somebody else.
I wouldn't suggest this agency. ...
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Jan 31, 2022
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Dear Odeta,
Thank you for your review. However, after having placed the reservation deposit you immediately reached out requesting the deposit back due to you not being able to provide references. Your deposit was returned in full. ...
Nov 18,2021
Nov 18,2021
0
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Anup was very helpful from the beginning until the end. The property was close to where I was supposed to work. Very warm....
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Nov 13,2021
Nov 13,2021
0
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These guys truly understand the value of building relationships. The advice I have received is always genuine and in good faith. The last 18 months had been very challenging and these guys worked tirelessly to help us get through it. Lead by a charming and dedicated ...
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Sep 13,2021
Sep 13,2021
0
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Highly recommended
Thank you Anup for helping me to find the place and managing.
5 star.
Highly recommended
Thank you Anup for helping me to find the place and managing.
5 star.
Highly recommended
....
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Sep 04,2021
Sep 04,2021
0
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They are one of the best. I had a good experience with them. they working hard and professional and friendly...
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Aug 17,2021
Aug 17,2021
1
people found
this helpful
this helpful
Worst ever experience in renting ever. Charged for cleaning on entry, charged for cleaning on exit, charged to have a lock fitted. Renaged on the contract. Slow to respond on queeries. Fought to get my deposit back. Couldn't care less attitude. If you are planning ...
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Jul 13,2021
Jul 13,2021
0
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I have been using the services of Ultra for a few years now and they always deliver. They really do give you the feeling that they care and during the past 15 months of a really difficult time, the team and especially the owner provide much ...
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Jun 17,2021
Jun 17,2021
0
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Pleased with Haarris and Anup in their managing of the property we were renting. Professional and understanding handling and an overall positive experience. Thank you....
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Apr 13,2021
Apr 13,2021
0
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Try to work with positivity which is greatly appreciated. They really do go the extra mile. Pleasure to deal with....
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Mar 30,2021
Mar 30,2021
0
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Thank you to Haarris and the Ultra Team. It has been a challenging year and you have done really well to deal with the issues that have come up. I was really worried about my tenants and how they would cope and you guys did ...
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Mar 20,2021
Mar 20,2021
0
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I have been dealing with Ultra for a while now and have always been so pleased with the manner in which they have dealt with me. Always pleasant and dedicated and they really give you the feeling that they care....
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Feb 27,2021
Feb 27,2021
0
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Really pleased with Ultra Estates for the manner in which they deal with my flats and how they communicate to me. Always been a pleasure to deal with them and have been blessed with many good years, long may that continue. The owner is highly ...
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Feb 11,2021
Feb 11,2021
3
people found
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Disgusting and immoral people...
My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020.
On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a ...
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read full review
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Feb 24, 2021
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(1)
Dear Maxime,
Thank you for your review and we are sorry that you feel that you had a bad experience with Ultra Estates.
We would like to point out that some of the points you have raised seem to be incorrect or missing context. We have tried to contact you numerous times in order for us to discuss your issues with us.
There were a few underlying issues in the property, which we raised with the Landlord. The mice issue had been reported as a matter of urgency and treatments organised by Ultr ...
Feb 03,2021
Feb 03,2021
0
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Refreshingly a pleasure to deal with. I had been shopping around for a while but they were patient. I am glad that I ended up buying through them....
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Jan 18,2021
Jan 18,2021
2
people found
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I rented a room from this company near Harrods. I must say it was one of the worst experience I ever had. They ripped me off when I moved out, charging 80 pounds for a drawer handle which was already broken before I moved in, I ...
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Jan 25, 2021
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Dear Ying,
Thank you for your comments. We do have both a check in and check out inventory for your room and thus, deductions were made in accordance with those. We are sorry that you did not have a good experience. Please do contact us in order to discuss this matter further. ...
Jan 09,2021
Jan 09,2021
0
people found
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I have often spoken to Haarris to ask his advice and opinion on properties and found him to be highly knowledgeable and amenable. He has sold properties for friends of mine and so I decided to asked him to help me buy a property. He ...
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Oct 18,2020
Oct 18,2020
7
people found
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Be very aware of this company and the 5* reviews posted here. The director of this company, *, is also a director at another real estate company called PML Services, alongside **. This company has spent the past 5 months posting fake 5* reviews and fighting to remove all the ...
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Jan 25, 2021
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Dear Cemi,
We do not have any record of you being a client or applicant of Ultra Estates. Moreover, your comments are related to another company. Please do contact us directly to discuss any matters you wish to speak about. ...
Jan 20,2020
Jan 20,2020
0
people found
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Rented a flat through the agency, they were really helpful and professional. They dealt with the occurring problems immediately. The flat was in a mint condition and Anup organised brand new furniture for us. Very happy....
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Jan 29, 2023
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Very good experience with Anup who is very responsive and responsible agent of us. We had a very good time being the tenants of Ultra Estate. Anup made sure every single electrical appliances working perfectly and providing lots of support to our requests! Thank you so much! ...
Jan 17,2020
Jan 17,2020
0
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We rented a flat in West Hampstead for 1yr and we are extremely satisfied with the services offered by Ultra Estates. They have been helpful when we needed to fix some issues in the flat and the process was always smooth....
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Nov 11,2019
Nov 11,2019
0
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I was recommended Ultra Estates by a friend of mine and I see why he is so happy with them. Thank you for all of your help....
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Mar 04,2019
Mar 04,2019
0
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Great agents! I wanted a property in Palgrave Gardens. These guys are right outside the building and clearly have a wealth of knowledge about the development. They do not appear to be the only agents dealing with this building, but they definitely have many of ...
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Comment on agent fees
good
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Mar 04,2019
Mar 04,2019
0
people found
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Ultra Estates manage my flats in Marylebone and Mayfair and are very reliable in finding tenants quickly and dealing with all the issues. My rent is paid on time and I am highly impressed with their attitude....
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Jul 04,2018
Jul 04,2018
3
people found
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this helpful
Unfortunately I didn't share the positive experiences described in other reviews. I am still in dispute with Ultra Estates over part of my rent deposit and they have stopped answering any calls or replying to my emails. I have also not been informed about which ...
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Jul 05, 2018
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Dear Jonas,
We are sorry that you had this experience. As mentioned to you upon check out, the deposit is ready to be refunded less a cleaning charge.
If you would like to contact us, we are happy to discuss further and get the matter resolved. ...
Nov 20,2017
Nov 20,2017
0
people found
this helpful
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I rented from this agent over a year ago. It was my first time renting in the UK. I was quite nervous about the process. This was made easy by the agent. I recommend to anyone who wants a good experience....
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Oct 20,2017
Oct 20,2017
0
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From the initial viewing, to contract closing and taking over of flat, I am extremely pleased with the level of service provided by Haarris and team. Professionalism and reliability, the two important traits which are rare to find in today's London property market. Highlightly recommended ...
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Comment on agent fees
Fair and reasonable based on the services provided.
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Sep 26,2017
Sep 26,2017
0
people found
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Ruggero restlessly took care of our request in the utmost professional and helpful manner. He would always go the extra mile to get things done, both during consultancy and after the flat is rented....
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Comment on agent fees
Very good agent fees. I absolutely recommend Ultra Estates.
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Feb 16,2017
Feb 16,2017
0
people found
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Excellent service and honest advise highly recommend Sas was efficient and understood our needs would definitely use this agency again....
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Nov 18,2016
Nov 18,2016
1
people found
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this helpful
Do not go with this letting agency. I have had a damaged house for years. I've had a broken washing machine for 4 and a half years , a broken oven for 3 yrs , a broken hob for nearly 3 yrs , mould all over my bathroom ceilings and paint ...
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Comment on agent fees
Nothing to do with me , but if I had to pay fees for the way I've been treated , then you should be in jail.
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Apr 12, 2018
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I am sorry to hear that you had a bad experience. However, we were instructed by the Landlord to start eviction proceedings and took instructions at all times from them. Eviction proceedings started due to breaches to the agreement and instructions we received by the Landlord. The ruling in court was in favour of the eviction. We do apologise for your experience. ...
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Last updated at 4:57 PM 11/04/2016 by Haarris Peracha
Best Letting Agent in NW1 
Best Letting Agent in NW1 
Thank you for your review and we are sorry that you feel that you had a bad experience with Ultra Estates.
We would like to point out that some of the points you have raised seem to be incorrect or missing context. We have tried to contact you numerous times in order for us to discuss your issues with us.
There were a few underlying issues in the property, which we raised with the Landlord. The mice issue had been reported as a matter of urgency and treatments organised by Ultra Estates. Unfortunately, the owner did not want to continue the remedies that we strongly urged them to. This is one of the principal reasons we agreed to return the property back to the Landlord with vacant possession as we felt that this issue, along with a few others needed to be addressed and for which we did not receiving authority.
However, our team have gone out of their way to facilitate your moving out of the property and have offered you all the alternative options we had available. We as a team did our best to produce a plan for relocation for you and your flatmates to ensure that it would be smooth and certain compensation at Ultra Estates' cost would be offered as a good will gesture. Therefore, the email you received followed by a call from one of the team, had 2 weeks rent free, free removal cost, transfer of your documents without you needing to provide anything else to the new landlord.
There was no eviction but a mutual termination of the agreement.
Regular cleaning took place at the property at our expense and the room and communal parts were left requiring a thorough and deep clean, which was duly done upon the property having been vacated.
Nevertheless, we are disheartened to read your comments and would like to discuss this with you.
Please feel free to contact us at [email protected] or call us whenever you can.