0% lettings valuation accuracy
38% lettings fee satisfaction
Feb 11,2021
Feb 11,2021
2
people found
this helpful
this helpful
We moved into a property last year (which we like a lot) but the property 1. wasn't cleaned 2. the agency didn't send us a certificate of our deposit protection in time so we had to hunt them down for it 3. no real onboarding was given 4. agency is extremely unresponsive and impossible to reach. They didn't even try to rectify any of the initial issues.
The landlord has debt collection letters coming to our address stating property will be forfeited for not paying ground rent. We noted this to the agency to change the address, to get them to pay, but no response. We have been now hunting them down on the phone for 2 days to help us, no response on email or phone.
This is extremely stressful, as we have paid our rent a year in advance and have a two-year lease. It makes us really uncomfortable to know how this agency has no protocol, no communication stream, nothing.
Comparing to other agencies before this is bad business. Unprofessional staff with no focus on keeping good clients in their portfolio of tenants.
What are you thinking???
The landlord has debt collection letters coming to our address stating property will be forfeited for not paying ground rent. We noted this to the agency to change the address, to get them to pay, but no response. We have been now hunting them down on the phone for 2 days to help us, no response on email or phone.
This is extremely stressful, as we have paid our rent a year in advance and have a two-year lease. It makes us really uncomfortable to know how this agency has no protocol, no communication stream, nothing.
Comparing to other agencies before this is bad business. Unprofessional staff with no focus on keeping good clients in their portfolio of tenants.
What are you thinking???
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Latest Reviews
18th Nov 2024
reviewed by 'MALIK'
31st Jul 2023
reviewed by 'AK'
25th Nov 2022
reviewed by 'Christoph'
25th Mar 2022
reviewed by 'As'
25th Mar 2022
reviewed by 'Gho'
11th Feb 2021
reviewed by 'Jelena Jansson'
Opening Hours
Address
London Capital Homes
25 Waterson Street
London
Greater London
E2 8HT
020 7515 8885
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £1,250 | £2,947 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 10 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 18,2024
Nov 18,2024
0
people found
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I recently had a frustrating experience with a letting company that I feel compelled to share. The communication was incredibly poor; I often had to chase them for updates on my application, and when I did receive responses, they were vague and unhelpful. Additionally, the ...
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Jul 31,2023
Jul 31,2023
0
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As per other reviews - they illegitimately take money off your deposit. You have been warned! I had month and months of torture at this flat, with terrible neighbours, include the police being called etc. They did nothing. They did nothing at various times during ...
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Nov 25,2022
Nov 25,2022
0
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Unprofessional and outright criminal agency - if you think about renting with them stay away! They will unlawfully withhold your deposit and even refuse to work with the dispute service of the Deposit Protection scheme (see e-mail below)! They are currently being investigated by City ...
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Mar 25,2022
Mar 25,2022
0
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Terrible agency. Avoid at all costs. You have been warned. They will abuse your deposit and no money back. Also huge delays....
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Mar 25,2022
Mar 25,2022
0
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Terrible agency. Avoid at all costs. You have been warned. They will abuse your deposit and no money back. Also huge delays....
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Feb 11,2021
Feb 11,2021
2
people found
this helpful
this helpful
We moved into a property last year (which we like a lot) but the property 1. wasn't cleaned 2. the agency didn't send us a certificate of our deposit protection in time so we had to hunt them down for it 3. no real onboarding was given 4. agency ...
read full review
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Dec 23,2020
Dec 23,2020
1
people found
this helpful
this helpful
Last Tuesday the 15th of December we accidentally locked ourselves out of our flat around 6:00pm. We tried calling the office number and it went straight to voicemail, we then tried the emergency number from the website which was not answered. We also tried the ...
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Jun 19,2020
Jun 19,2020
2
people found
this helpful
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Terrible customer service. Delays in getting deposit back! They never respond to emails or calls after moving out. Stay away....
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Sep 15, 2021
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(1)
Hi Andrew - I’m just wondering if you managed to get your deposit back? I’m having the same issue now - haven’t received it back and now no one replies to my calls of emails… ...
Apr 01,2020
Apr 01,2020
1
people found
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this helpful
The situation in the new house (46 MAST HOUSE) :
I was renting a room with this agency since November 2019
I've decided to move to another place bc I was expecting to save some money and also the previous room was REALLY COLD ( the tenants confirmed that ...
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Jan 11,2019
Jan 11,2019
0
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I have rented a room by pc at home making me recommend from london capital homes and the result has been a room of few meters square where possible to turn for the price of 160£/settimana is not. The kitchen doesn't have table and chairs ...
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Feb 04, 2020
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I have the similar situation. I rent apt with London Capital Home, they are so mean. My payment is $1050 for a week. Poor service! ! ! Also, Carlos Sarmiento lying time the reception, got my extra key, opened my door without permission, he being 3 man into my house and scared my parents. I have video record and I also report to the police. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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