0% lettings valuation accuracy
38% lettings fee satisfaction
Feb 10,2021
Feb 10,2021
0
people found
this helpful
this helpful
Everything constantly breaking and takes weeks to be fixed. Instances include 3 weeks without a working shower, and a week when all of my clothes were trapped in the washing machine.
When things are finally fixed, my flat was left dirty and messy. Agency uncommunicative regarding letting me know when maintenance will come to my flat, even after I requested that they tell me.
Currently the wifi has been broken for over a week. Staff have come up with pathetic excuses as to why it hadn’t been fixed yet and are abrasive when challenged. We are in lockdown and everyone is working online, hence vast amounts of money having to be spent by tenants on data with no compensation at all.
Lazy and useless whilst overcharging.
When things are finally fixed, my flat was left dirty and messy. Agency uncommunicative regarding letting me know when maintenance will come to my flat, even after I requested that they tell me.
Currently the wifi has been broken for over a week. Staff have come up with pathetic excuses as to why it hadn’t been fixed yet and are abrasive when challenged. We are in lockdown and everyone is working online, hence vast amounts of money having to be spent by tenants on data with no compensation at all.
Lazy and useless whilst overcharging.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
13th Jan 2022
reviewed by 'Anne'
1st Jul 2021
reviewed by 'Mohammed Riyaz'
24th Jun 2021
reviewed by 'extra'
7th Jun 2021
reviewed by 'J'
Opening Hours
Address
Westmanor Student Living
58 London Road
Leicester
Leicestershire
LE2 0QD
0116 225 3505
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £580 | £720 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 13,2022
Jan 13,2022
0
people found
this helpful
this helpful
The place was dirty when I arrived, I just ended up cleaning it myself. The staff are horrible, especially Ami. They will try to fraud you of anything and everything. They are not understanding at all and they will take advantage of you. Please do ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25, 2022
View all comments
(1)
Hi Anne,
I am very sorry to hear you were not happy with the property on arrival. Please can you confirm the building you have moved into and the date you moved in. I am shocked to hear that i have been horrible to you as this is not in my character and would really like a further explanation to justify this accusation. Please can you either call the office and ask for me directly or please send a complaint email over so we can look into this for you. ...
Jul 01,2021
Jul 01,2021
1
people found
this helpful
this helpful
I had a good experience at East Bond Street, it's a nice roomy and spacious studio and the West Manor staff were helpful, they fitted a new bigger and more powerful heater and the maintenance were always friendly and on-time. Ami and Shannon were always ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2021
Jun 24,2021
1
people found
this helpful
this helpful
I would give Westmanor Student Living no stars if I could. I rang westmanor requesting my meter readings for my bills and they were EXTREMELY rude and very inflexible in attending to my request. The manager was very salty and mocking on the phone. Very ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 07,2021
Jun 07,2021
0
people found
this helpful
this helpful
Mad ting. 4 man got stabbed in my apartments. I had to sit on the wall outside until the feds let me in. Blood up walls like some horror film. Blood hasn’t been cleaned up still and I have hemaphobia. Place be looking like Cecel ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08, 2021
View all comments
(1)
Hi Jennifer,
Thank you for your review, however we are very disappointed that you have written this against Westmanor. Unfortunately we can not be held responsible for a party at the property over the weekend that a resident decided to arrange. We were immediately informed the following morning and were on site assisting the Police and also reassuring tenants at the building. After this, we emailed all tenants regarding the incident. Please can you email us directly and let us know the fl ...
Feb 10,2021
Feb 10,2021
0
people found
this helpful
this helpful
Everything constantly breaking and takes weeks to be fixed. Instances include 3 weeks without a working shower, and a week when all of my clothes were trapped in the washing machine.
When things are finally fixed, my flat was left dirty and messy. Agency uncommunicative regarding ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10, 2021
View all comments
(1)
Hi Jennifer,
I have been over all the maintenance from your flat since October 2020. You initially reported the shower not working on 14.10.20 and maintenance attended and resolved. Two weeks later we then received another maintenance request from you stating this still wasn't working. If you had advised us sooner than this we would have of course made sure you were not left without a shower for a further two weeks. In relation to the washing machine, this type of maintenance request is o ...
Aug 06,2020
Aug 06,2020
3
people found
this helpful
this helpful
Shame on this agent for their treatment of students during the recent pandemic. FULL rent collected including maintenance and utilities, despite the property being vacant from mid March, and they still had the cheek to deduct £45 off our deposit to clean the hob. Their treatment ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2019
Oct 10,2019
4
people found
this helpful
this helpful
Do not touch with a barge pole!!!
No matter how clean/undamaged you leave your bedroom/communal area after staying with Westmanor Student Living, they will go to any length to seize your deposit money and some! After months of tedious emailing back and forth ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 17,2019
Apr 17,2019
7
people found
this helpful
this helpful
DO NOT USE WESTMANOR!
ACCOMMODATION WAS BUILT TO BREAK TO SO THEY COULD CHARGE STUDENTS!!
They did not provide a hoover as its not necessary (provided one after A LOT of arguing), they use electricity punch cards where the rate is EXTORTIONATE (£1,000 within first half ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2018
Aug 06,2018
0
people found
this helpful
this helpful
Do not go with this company if you are looking for a flat to rent. They took 80% of my VERY large deposit, even though I let the flat in excellent condition. They charged £240 for the small studio flat to be cleaned which is crazy.
They ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07, 2018
View all comments
(1)
Hi Alex, Thank you for your review and we are sorry to hear that you are not happy with our service. Unfortunately, after carrying out the end of tenancy inspection, it is necessary to charge the tenant where a property has not been left in an acceptable condition. If you do not agree with the charges given then we urge you to contact us directly as asked to discuss this. We can confirm that when a tenant is charged, Westmanor makes no money from this as it is given to the landlord to cover the ...
Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
Whole entire experience was terrible, rented me a âluxury studioâ which they knew needed work due to failing council regulations. Had no access to an oven for just over two months and was expected to live out of a microwave - wasn't even going to ...
read full review
read full review
Comment on agent fees
When initially paying it they were not helpful at all, took hours just to pay and send off forms
Was this helpful?
Yes
Yes
Mar 28, 2018
View all comments
(1)
Hi there, Thank you for your review. We are sorry to hear that you are not enjoying your stay with us. Unfortunately we were not aware of the works required to your flat until after you started occupying it. We can only apologise for the inconvenience caused however please note that we do work on behalf of your landlord. We also ensured that you were as comfortable as feasilbly possible while this work was being carried out. With regards to the works in the actual building, we apologise if you h ...
Jun 13,2017
Jun 13,2017
1
people found
this helpful
this helpful
Only interested in taking money off students, unable to deal with any issues in flat accordingly. Facilities in flat broken for a matter of weeks despite going through correct procedure had to chase them up to complete activity. Slow in dealing with complaints. Staff are ...
read full review
read full review
Comment on agent fees
125 per week not including electric for no lounge, a ensuite room and disgracefully small kitchen
Was this helpful?
Yes
Yes
Mar 28, 2018
View all comments
(1)
Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed your stay with us. We an assure you that we endevour to rectify any maintenance issues as soon as possible. With regards to your comments about the 'poor security', we can confirm that the building is secure. We also contacted all tenants in the building about allowing non-residents to tailgate them into the property. Kind Regards, Westmanor Student Living ...
Nov 13,2016
Nov 13,2016
1
people found
this helpful
this helpful
No hot water for weeks! It was the worst student accommodation ever, loads of noise from the building site and a huge rat came into our house and ate the carpet. The nice looking rooms are just a trap, don't fall into it!...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Mar 28, 2018
View all comments
(1)
Dear Student, Thank you for your review. We are sorry to hear that you have not enjoyed your stay with us. Unfortunately issues like this are unforeseen however if they do happen then we do endevour to rectify them as soon as possible. Kind Regards, Westmanor Student Living ...
Aug 12,2016
Aug 12,2016
2
people found
this helpful
this helpful
I WOULD NOT RECOMMEND. Wish I could give 0 stars! This company tries to take advantage of students and believes we have little knowledge which is not the case. I really do not know where to start. I moved into an unclean flat, with DVDs, paper ...
read full review
read full review
What agent could do to change your mind?
Bad, do not expect your deposit back.Attached Filesnbsp;
Comment on agent fees
Bad, do not expect your deposit back.
Was this helpful?
Yes
Yes
Mar 28, 2018
View all comments
(1)
Dear Shainaz, Thank you very much for your review. Although we admit that you have had a couple of issues during your tenancy, we do feel that some of your comments are very unreasonable. When you moved into your flat, you informed us that the bath was dirty and there was a razor down the toilet. A member of staff from Westmanor shortly went out to wipe over the bath (the 'dirt' was actually cleaning product which had been left by the professional cleaner) and remove the razor. You did not repor ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I have been over all the maintenance from your flat since October 2020. You initially reported the shower not working on 14.10.20 and maintenance attended and resolved. Two weeks later we then received another maintenance request from you stating this still wasn't working. If you had advised us sooner than this we would have of course made sure you were not left without a shower for a further two weeks. In relation to the washing machine, this type of maintenance request is on a category C job which is classed as routine maintenance and you have to allow up to 7 working days for this to be resolved. As you have stated above, this was resolved within the time frame.
As maintenance can be very busy, it isn't always possible to advise tenants the exact times they attend to issues. Moving forward i will advise maintenance to call you before they arrive.
We are aware the WIFI has been down at the property for a week now and all tenants have been emailed regarding this. This cause of this has been explained in our email communication and unfortunately sometimes issues can arise with internet at properties. This again is a category C maintenance issue and was resolved in the time frame given. We apologise you feel like excuses have been made but this is not the case and new routers were required in order for your internet supply to continue at the building.
Please feel free to call me to go over any of the above.