75% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
93% lettings fee satisfaction
Feb 07,2021
Feb 07,2021
2
people found
this helpful
this helpful
so slow at getting anything done,they lie to you that there is no added costs,then after buying it the tell you,,i will not youse then again
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd Aug 2022
reviewed by 'Charlotte'
11th Apr 2022
reviewed by 'Happy seller'
15th Jan 2022
reviewed by 'Amy'
10th Sep 2021
reviewed by 'Stacey'
18th Jun 2021
reviewed by 'Ashley davison'
Opening Hours
Address
Castledene Sales & Lettings
121 Newgate Street
Bishop Auckland
County Durham
DL14 7EN
01388 608 523
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £35,000 | £825,000 |
| Lettings | 87% | 93% | £295 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 3 | 15 | 2 | 3 | 0 | 0 | 1 | 6 | 2 |
Areas covered
- DL15 0
- DL13
- DL15 8
- DL13 3
- DL15 9
- DL13 5
- DL16
- DL14
- DL16 7
- DL14 0
- DL4
- DL14 6
- DL4 7
- DL14 7
- DL14 8
- DL14 9
- DL15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Images & Videos
Aug 03,2022
Aug 03,2022
2
people found
this helpful
this helpful
If it was possible to give less than a star I would.
Horrendous management of properties and unaware of the law regarding giving a tenant notice so ends up costing the landlord more.
Take your business elsewhere...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2022
Jun 04,2022
0
people found
this helpful
this helpful
Excellent service and support only 8 weeks from putting house on market to completion very helpful friendly and professional would have no hesitation in recommending Castledene
Thank you to Jodie and all at Bishop Auckland branch...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2022
Apr 11,2022
0
people found
this helpful
this helpful
Excellent service. The listing generated alot of viewings, which were managed and communicated well. Jodi was superb at chasing up solicitors....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2022
Jan 15,2022
1
people found
this helpful
this helpful
I had a viewing booked for a Sunday 9th at 10am, I got there at 9:50 and waited outside the entrance to the building, I waited until 10:10 and still no one showed up, I called the office and had no response as it's closed on a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2021
Sep 10,2021
0
people found
this helpful
this helpful
Really friendly staff there, Jo Jones has helped me move into my new property after a break up. Always kept me up to date with any news. Couldn’t be more helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18,2021
Jun 18,2021
0
people found
this helpful
this helpful
Lovely and welcoming gets stuff done and really lovely people they get stuff done when you need help and she is always lovely and warm kn the fone she has help me a lot in the last few month with the house...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2021
Feb 07,2021
2
people found
this helpful
this helpful
so slow at getting anything done,they lie to you that there is no added costs,then after buying it the tell you,,i will not youse then again...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09, 2021
View all comments
(1)
Dear Eliezer, sorry to see your review. I am unsure to what this relates to, if you could please give the office a call on 01388 608523 to discuss in further detail.
Thank you ...
Feb 12,2020
Feb 12,2020
1
people found
this helpful
this helpful
Jo Jones has been superb in handing a very difficult circumstances for us recently - thanks a million Jo. You have made a stressful time easier...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2020
Feb 12,2020
0
people found
this helpful
this helpful
Great service. I am delighted with the service provided, professional and always willing to help. Gemma in particular has been a great property manager....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Great all round service we have two properties let through Jo and her levels of service are excellent. We have had a number of difficulties over the last few years and she has gone the extra mile to resolve them....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 26,2019
Sep 26,2019
0
people found
this helpful
this helpful
Jean was very helpful and easy to communicate with made the whole process stress free and easy I would definitely recommend castle dene lettings...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2019
Aug 29,2019
0
people found
this helpful
this helpful
When dealing with this estate agents I found them very friendly and accommodating to my needs. They found the right property for my self and my family. Thanks again Jodi...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2019
Jun 17,2019
0
people found
this helpful
this helpful
Jodi
Kept me well updated on a difficult situation, keeping a very unhappy tenant updated and informed of progress on a Block closure situation....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
Jo Jones has been superb in getting us a new tenant for a problem property. Her dedication and professionalism have been superb!Thanks...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 12,2019
Feb 12,2019
2
people found
this helpful
this helpful
Castledene has managed 3 properties for me for several years. The staff at the office have changed a number of times but I am happy to say that Jodi is one of the best that has looked after the properties - she sends reports promptly, keeps ...
read full review
read full review
Comment on agent fees
10% of rent received - very reasonable
Was this helpful?
Yes
Yes
Feb 12,2019
Feb 12,2019
1
people found
this helpful
this helpful
The Bishop Auckland office have managed 2 properties on my behalf for a number of years. At times it has been disastrous.
Wow what a change with Jodi and Jo coming on board. They have both been a breath of fresh air. Efficient, professional, extremely helpful, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2019
Feb 12,2019
1
people found
this helpful
this helpful
Castledene have managed 2 properties for me for some years now and with several changes of staff it sometimes takes a while to establish a good working relationship. I have to say Jo Jones at Bishop Auckland has been a great addition to the team and ...
read full review
read full review
Comment on agent fees
Ok if they don't increase them.
Was this helpful?
Yes
Yes
Feb 12,2019
Feb 12,2019
0
people found
this helpful
this helpful
The management of my properties has recently been taken over by Jodi. I have been very impressed with her response time to queries. I usually manage to get through to her or otherwise she telephones or emails back promptly. I have been very pleased with ...
read full review
read full review
Comment on agent fees
Fee is pretty standard but slightly higher than on other properties I hold
Was this helpful?
Yes
Yes
Feb 11,2019
Feb 11,2019
2
people found
this helpful
this helpful
Phone calls and e mails promptly responded to. Jodi is very proactive in looking after my property and always very helpful....
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Feb 03,2019
Feb 03,2019
2
people found
this helpful
this helpful
Avoid avoid avoid !!!
Liars
Full of USELESS info
PHIL from bishop Auckland branch only one who sorted anything out...
They have nothing but awful houses to rent
1960s kitchen in 2018
Had kitchen re done landlord but rent up greedy t**t
Hired the chuckle brothers ...
read full review
read full review
Comment on agent fees
Expensive for a 2 bedroom house that wouldve housed squatters
Was this helpful?
Yes
Yes
Oct 31,2018
Oct 31,2018
2
people found
this helpful
this helpful
The service we have received from this branch has been appalling. So many different staff members & managers & have been advised we are not entitled to our deposit back yet we are leaving the property in a better condition than when we rented it. There are ...
read full review
read full review
Comment on agent fees
Fees are reasonable, however, they do NOT uphold their end of the contract
Was this helpful?
Yes
Yes
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries.
Emma went the extra mile in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2018
Jan 24,2018
0
people found
this helpful
this helpful
First class service. Friendly staff with a very professional attitude. Great advice, what more can you ask for in a rental agent!
I will definitely recommend them in future to anybody who asks....
read full review
read full review
Comment on agent fees
Excellent fees, no issues there at all. Competitive
Was this helpful?
Yes
Yes
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
read full review
read full review
Comment on agent fees
The agents fees are reasonable and within line with others
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Pleasure to do business with
Keep up the good work
Phil and caroline are very helpful at all times, always have the answers...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well.
She is patient with my many queries and I know i can put full trust in her to look after my property....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Jodi
(8)
Jo
(7)
Gemma
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents
Thank you