Feb 08,2021
Feb 08,2021
123
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AVOID, AVOID, AVOID!!!!!! WORST COMPANY I’VE EVER DEALT WITH.
Jade Ata is THE WORST and THE RUDEST woman I have ever dealt with. STAY AWAY FROM THIS COMPANY. The heaps of negative reviews this company receives speaks for itself. This is going to be a long one…
First of all, I’d like to say that there are some good things about this company: The Printworks is a very luxurious apartment, and the office staff were very friendly; however, that’s about as far as it goes.
When signing up for this place, Jade Ata manipulated me into speedily securing the apartment: she told me I need to hurry up and send my deposit as somebody else was interested, and if I didn’t send the money by a certain time then it would be gone; this was clearly a lie, and she had said similar things to my sister who was also getting an apartment there. This was the first red flag, but I was desperate for this place, so I instantly sent the money over. She then told me she would email me the contract, which I would have to sign before moving in, within 3-5 working days… 11 days later I hadn’t received it and my moving day was fast approaching, so I was panicking. I sent Jade an email asking where it was: no reply! It’s like as soon as she had my money, she didn’t care about anything else. Frustrated, I gave the office a call and a few days later I finally received the contract: 16 days after sending my deposit and 2 days before my move in date! This felt extremely unorganised, even more so because my sister had moved into her apartment a few days before and had had a very similar experience with them.
Apart from this, I had received no contact from Jade regarding my moving in, so I was getting worried; I even emailed her the day before asking if everything was set for me to move in the next day but there was no response! It then came as no surprise that when I arrived to move in the office staff were OBLIVIOUS; there is clearly a lack of communication between Jade and her staff. Luckily, I was still able to move in that day, but had to wait a few hours for the apartment to be ready.
I finally got to the apartment and was disappointed with its size; Jade had told me I had to pay for a slightly more expensive, and thus bigger, apartment because that’s all that was available, however, my sister had just moved into her standard sized apartment and the difference was hardly noticeable – actually, my sister’s felt bigger! This felt like a scam and is proof of how over-priced these apartments are – for reference, I was paying £629 pcm, and my sister £607 pcm. To make matters worse, the apartment wasn’t even that clean and the furniture was shabby: one of the kitchen drawers had food mess in it, and the sofa had a rip in it.
I soon discovered many problems with The Printworks:
- The hot water constantly went off.
- The heating was controlled by Noble, so you couldn’t turn it on yourself.
- The gym had no air conditioning which was brutal during the summer.
- The washing machines/dryers were overpriced and dirty.
- Wi-Fi was awful.
- My mood light remote didn’t work – staff promised they would fix it but never did.
- I didn’t get a desk chair in my room – again, staff promised they would sort it but never did.
- The lift kept breaking down, which was awful for someone like me who lived on the top floor.
- Workmen would walk across the balcony area in front of my room without warning, meaning they had full view into my room, which felt like an invasion of privacy.
- My apartment was SWELTERING during summer; I had to sit there with the blinds closed, windows open, fans on and a little amount of clothes on and was still sweating buckets. One day the apartment reached 33 degrees Celsius!
One day, I received a rude email from Jade telling me I had gone over my electricity limit by £3 – I have no idea how this had happened. Jade threatened that I would have to pay anything over the limit if this happened again. Now, this wasn’t too bad, but the email was SO RUDE it was unbelievable. What made this worse was that I had had little contact from that woman – she would constantly ignore my emails – and this was proof that she was only interested in contacting me when money was involved!
Also, my apartment kept flooding when there was heavy rain (my neighbour’s apartment, too) – this was an absolute NIGHTMARE. The first time it happened JADE WAS ABSOLUTELY USELESS; we phoned her, and she acted like she honestly couldn’t care less! She then said she was going to send someone over in a bit, so we waited… nobody came until the night-time and it was the night security who was supposed to be in the building anyway. Luckily, the security was extremely comforting to us and the flooding had dried by then, but I was not pleased that Jade had left us alone all day to deal with it. Because of the flooding, there was water damage to the wall; I told Jade about this several times via email, sent her pictures of it, etc. and shock: there was no reply! I begged her to reply, and when she finally responded she rudely and abruptly told me to contact maintenance without even telling me how to! Eventually, maintenance contacted me, and they were very nice and compassionate about the situation – a complete contrast to Jade’s approach! Fortunately, I didn’t get charged for the damage, which was what I was worried about, but it was never sorted whilst I was there.
Fast forward to the pandemic, I was put on furlough and could no longer afford the pricey rent, so I tried to tell Jade about this. She was instantly rude and immediately demanded proof that I was on furlough (like this was just so unbelievable!!); she was extremely difficult, rude, and kept refusing to respond. Jade also made threats to take me to court and told me that she isn’t legally required to help me. This made a very stressful situation even more stressful!
Before moving out I noticed the tenancy agreement stated that when a tenant moves out that they will be charged a minimum of £75 off their deposit for cleaning fees; I was shocked by this and it seemed excessive. However, after searching this up I discovered landlords were no longer allowed to do this. I decided to give my apartment a thorough clean before moving out and even took video proof of it before I left. After moving out, I received an email from Jade with an invoice of all the rent that I owed, and I noticed the £75 cleaning fee charge had been added as well as £30 for the window restrictors – this was beyond ridiculous:
- I never took the window restrictors off; they were off when I arrived and were sitting on the windowsill – how did they not know this?! Why was I being charged when they were literally still in the room?! I honestly believe this was purposely done and they thought they could get away with it.
- I immediately protested the £75 cleaning fee charge and Jade was rude and told me I left my apartment dirty! I was disgusted that this woman could make up blatant lies like this and offered to send my video as proof countless times, but she didn’t seem interested in seeing it! She then protested that she was allowed to do this, so I got citizens advice involved.
Citizens advice eventually had to get in contact with Jade as she was refusing to give up. The fact that something UNLAWFUL was sitting in the tenancy agreement is proof of how deceitful and dangerous this company is. She has charged countless tenants for this and has gotten away with it; I am so glad I protested! To make matters worse, I later saw a job advertisement for a cleaner at Noble… WHO WAS BEING PAID £8 AN HOUR?! So where has £75 come from?! This company is so thieving and dishonest! My sister went through the exact same thing with Jade, which means these experiences were not just limited to myself; this is not a one off and this is not by chance! I've also seen people on here say they've experienced similar things to me as well. The countless negative reviews speak for themselves. I never paid the disagreeable charges and have not heard from Jade since.
Jade Ata is THE WORST and THE RUDEST woman I have ever dealt with. STAY AWAY FROM THIS COMPANY. The heaps of negative reviews this company receives speaks for itself. This is going to be a long one…
First of all, I’d like to say that there are some good things about this company: The Printworks is a very luxurious apartment, and the office staff were very friendly; however, that’s about as far as it goes.
When signing up for this place, Jade Ata manipulated me into speedily securing the apartment: she told me I need to hurry up and send my deposit as somebody else was interested, and if I didn’t send the money by a certain time then it would be gone; this was clearly a lie, and she had said similar things to my sister who was also getting an apartment there. This was the first red flag, but I was desperate for this place, so I instantly sent the money over. She then told me she would email me the contract, which I would have to sign before moving in, within 3-5 working days… 11 days later I hadn’t received it and my moving day was fast approaching, so I was panicking. I sent Jade an email asking where it was: no reply! It’s like as soon as she had my money, she didn’t care about anything else. Frustrated, I gave the office a call and a few days later I finally received the contract: 16 days after sending my deposit and 2 days before my move in date! This felt extremely unorganised, even more so because my sister had moved into her apartment a few days before and had had a very similar experience with them.
Apart from this, I had received no contact from Jade regarding my moving in, so I was getting worried; I even emailed her the day before asking if everything was set for me to move in the next day but there was no response! It then came as no surprise that when I arrived to move in the office staff were OBLIVIOUS; there is clearly a lack of communication between Jade and her staff. Luckily, I was still able to move in that day, but had to wait a few hours for the apartment to be ready.
I finally got to the apartment and was disappointed with its size; Jade had told me I had to pay for a slightly more expensive, and thus bigger, apartment because that’s all that was available, however, my sister had just moved into her standard sized apartment and the difference was hardly noticeable – actually, my sister’s felt bigger! This felt like a scam and is proof of how over-priced these apartments are – for reference, I was paying £629 pcm, and my sister £607 pcm. To make matters worse, the apartment wasn’t even that clean and the furniture was shabby: one of the kitchen drawers had food mess in it, and the sofa had a rip in it.
I soon discovered many problems with The Printworks:
- The hot water constantly went off.
- The heating was controlled by Noble, so you couldn’t turn it on yourself.
- The gym had no air conditioning which was brutal during the summer.
- The washing machines/dryers were overpriced and dirty.
- Wi-Fi was awful.
- My mood light remote didn’t work – staff promised they would fix it but never did.
- I didn’t get a desk chair in my room – again, staff promised they would sort it but never did.
- The lift kept breaking down, which was awful for someone like me who lived on the top floor.
- Workmen would walk across the balcony area in front of my room without warning, meaning they had full view into my room, which felt like an invasion of privacy.
- My apartment was SWELTERING during summer; I had to sit there with the blinds closed, windows open, fans on and a little amount of clothes on and was still sweating buckets. One day the apartment reached 33 degrees Celsius!
One day, I received a rude email from Jade telling me I had gone over my electricity limit by £3 – I have no idea how this had happened. Jade threatened that I would have to pay anything over the limit if this happened again. Now, this wasn’t too bad, but the email was SO RUDE it was unbelievable. What made this worse was that I had had little contact from that woman – she would constantly ignore my emails – and this was proof that she was only interested in contacting me when money was involved!
Also, my apartment kept flooding when there was heavy rain (my neighbour’s apartment, too) – this was an absolute NIGHTMARE. The first time it happened JADE WAS ABSOLUTELY USELESS; we phoned her, and she acted like she honestly couldn’t care less! She then said she was going to send someone over in a bit, so we waited… nobody came until the night-time and it was the night security who was supposed to be in the building anyway. Luckily, the security was extremely comforting to us and the flooding had dried by then, but I was not pleased that Jade had left us alone all day to deal with it. Because of the flooding, there was water damage to the wall; I told Jade about this several times via email, sent her pictures of it, etc. and shock: there was no reply! I begged her to reply, and when she finally responded she rudely and abruptly told me to contact maintenance without even telling me how to! Eventually, maintenance contacted me, and they were very nice and compassionate about the situation – a complete contrast to Jade’s approach! Fortunately, I didn’t get charged for the damage, which was what I was worried about, but it was never sorted whilst I was there.
Fast forward to the pandemic, I was put on furlough and could no longer afford the pricey rent, so I tried to tell Jade about this. She was instantly rude and immediately demanded proof that I was on furlough (like this was just so unbelievable!!); she was extremely difficult, rude, and kept refusing to respond. Jade also made threats to take me to court and told me that she isn’t legally required to help me. This made a very stressful situation even more stressful!
Before moving out I noticed the tenancy agreement stated that when a tenant moves out that they will be charged a minimum of £75 off their deposit for cleaning fees; I was shocked by this and it seemed excessive. However, after searching this up I discovered landlords were no longer allowed to do this. I decided to give my apartment a thorough clean before moving out and even took video proof of it before I left. After moving out, I received an email from Jade with an invoice of all the rent that I owed, and I noticed the £75 cleaning fee charge had been added as well as £30 for the window restrictors – this was beyond ridiculous:
- I never took the window restrictors off; they were off when I arrived and were sitting on the windowsill – how did they not know this?! Why was I being charged when they were literally still in the room?! I honestly believe this was purposely done and they thought they could get away with it.
- I immediately protested the £75 cleaning fee charge and Jade was rude and told me I left my apartment dirty! I was disgusted that this woman could make up blatant lies like this and offered to send my video as proof countless times, but she didn’t seem interested in seeing it! She then protested that she was allowed to do this, so I got citizens advice involved.
Citizens advice eventually had to get in contact with Jade as she was refusing to give up. The fact that something UNLAWFUL was sitting in the tenancy agreement is proof of how deceitful and dangerous this company is. She has charged countless tenants for this and has gotten away with it; I am so glad I protested! To make matters worse, I later saw a job advertisement for a cleaner at Noble… WHO WAS BEING PAID £8 AN HOUR?! So where has £75 come from?! This company is so thieving and dishonest! My sister went through the exact same thing with Jade, which means these experiences were not just limited to myself; this is not a one off and this is not by chance! I've also seen people on here say they've experienced similar things to me as well. The countless negative reviews speak for themselves. I never paid the disagreeable charges and have not heard from Jade since.
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Opening Hours
Address
Noble City Living Sheffield
St Marys Gate
Sheffield
South Yorkshire
S2 4LA
01952615213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 38 | 63 | 0 | 0 | 0 | 0 | 0 | 12 |
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Oct 22,2024
Oct 22,2024
1
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My contract with you had ended on June 30, 2024. For more than 3 months now, you did not give back my house keys. I kept writing emails, sending WhatsApp messages, sending registered mail, calling your phone number which keeps going to your voice mail. I know you ...
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Aug 23,2024
Aug 23,2024
0
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The horrible customer service cannot be overstated. There were so many problems that I can't even remember all of them. I never leave reviews (because effort) but I feel like it's my duty to even just stop one person from going with them. They are ...
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Aug 31, 2024
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David, you lived with us for 12 months, you then booked another property with us which you failed to complete the documentation in time so the booking was cancelled and the flat was relet. We then didn’t have any availability when you reapproached so if everything was so awful, why would you re-apply and then re- apply again? ...
Aug 20,2024
Aug 20,2024
1
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They gave me a bed filled with bed bugs. I handed the mattress back to them and bought my own. They tried to charge me and say I ‘stole the old mattress’. The staff are incredibly rude and unhelpful....
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Sep 02, 2024
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Thank you so much for actually communicating with me. I received no communication after emailing to say I had bed bugs. Even after, I’m now being gaslit claiming I ‘had no bed bugs’ and I ‘stole’ this supposed mattress with bed bugs (which makes no sense). I will attach the evidence below: Purchases of bed bugs spray that I made myself since I tried to get rid of them myself before even complaining. An email I made to the staff. The phone call I made asking them to pick up the mattress ...
Apr 24,2024
Apr 24,2024
0
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Dirty, Mouldy, gross. Came for a viewing as a new student tenant. Honestly a really disgusting accomodation. This is an accom which is for students AND the public. So you can imagine the kinds of people there. This wasn’t advertised online.
I booked a ...
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Nov 23,2023
Nov 23,2023
4
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Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy ...
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Oct 16, 2024
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me too ...
Nov 17,2023
Nov 17,2023
3
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Noble City living are the most unpleasant people I have ever had the misfortune of dealing with. Every single interaction with these people was a disaster, from arranging a viewing, signing documents, moving in, arranging maintenance, paying rent, moving out, trying to contact them ...
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Nov 21, 2023
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I'm sorry that you, like so many others have had to deal with Jade and Gary and the monsters who are Noble. They scammed me into a 12 month contract at over £1000 per month for a studio apartment which hadn't been built yet, top floor apartment with a broken elevator and a concrete stairway with no hand rail.
Rats and mice everywhere, air B&B users walking past your window and staring in, their employeers letting themselves into my room whenever they wanted and going through our possessions, ...
Oct 10,2023
Oct 10,2023
5
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Please avoid this company at all costs. I cannot stress enough how they avoid your calls when you have a problem or do not contact you unless they want money. They are frightenly unprofessinnal in their dealings and management are ruthless to the core. I ...
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Oct 04,2023
Oct 04,2023
2
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If I could rate 0, I would. When I read a few negative reviews I ignored it but I wish I listened. The lift never works, general maintenance is a joke, on-site gym is not fit for purpose, wierd smells in corridor. The list could go ...
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Sep 15,2023
Sep 15,2023
4
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If I can score a zero star i would but i can't.
This company is a scam.
Before moving in, I tried my best to contact them to make sure I sign the contract on time so as to move in on time. They kept ...
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Sep 15,2023
Sep 15,2023
2
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Absolutely horrendous Company, Avoid at all costs. Tell lies , avoid coming back to you etc etc....
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Sep 12,2023
Sep 12,2023
0
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Avoid.
Claimed I was in rent arrears when they hadn't acknowledged receipt of said rent a fortnight earlier. Jade (MD, no less) would rather threaten court action than look through her records to check if you've paid. Unprofessional to say the least.
They are looking ...
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Aug 01,2023
Aug 01,2023
0
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The sort of company that gives landlords and agents a bad name. As a landlord I consider it a matter of decency that you provide a reference for past tenants in a timely manner when requested both to help them find somewhere to live and ...
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Jun 05,2023
Jun 05,2023
0
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Been with these landlords for 2 years. My first renting property. They helped me with any maintenance and were quick to respond. Lovely landlords!...
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May 11,2023
May 11,2023
1
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Horrid people take ages to reply then when you have its too late poor communication and passive aggressiveness received because Jade claimed i was messing them around on purpose when in reality i was struggling finding a realtor and instead of showing basic empathy sent ...
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Mar 30,2023
Mar 30,2023
0
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Recently moved into a property and the process was very easy and simple. Thank you for your help in finding me and my family our new home....
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Mar 20,2023
Mar 20,2023
7
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If you end up living here, expect to regularly not have access to Wi-Fi, heating and hot water. Expect not to be treated like a human being, but as another figure on their pay check. The customer service of Noble City living is non-existent, they ...
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Apr 25, 2023
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Katie,
100% agree with you. I find it totally abhorrent that these people are allowed to operate at all and face no repercussions for their bully tactics, incompetence and swindling. ...
Feb 17,2023
Feb 17,2023
2
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Do your research. That would be my advise going into renting any property with Noble. i rented a room with them for 3 1/2 years. Its hard to remember and state all my issues i've had with the company over the years. Initally i like many others ...
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Jan 18,2023
Jan 18,2023
5
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The entire country can't be wrong. Completely obvious fake review below too, jade isn't professional with anyone even the courts lol...
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Jan 20, 2023
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hello, do you still currently live here? i have problems with the internet and no one will answer or help me:((((( ...
Jan 13,2023
Jan 13,2023
0
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Jade is obviously a very busy person but I’ve got to say, once you are professional and civil to her she is professional and civil in return. I am a landlord of several properties and have used her services for many years and had ...
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Jan 17, 2023
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No one believes this isn't you Jade lol ...
Dec 15,2022
Dec 15,2022
1
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I wish it could be 0 stars they don’t care about you. All they want is your money. Reason for this is they have not fixed the heating within 4 weeks!!!! Also lack of communication unless you threaten they with a layer or going to the ...
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Nov 02,2022
Nov 02,2022
4
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*, the Sales and Lettings Director who supposedly runs Noble City Living, is without doubt the worst lettings agent in Sheffield. If not, the whole of Yorkshire. Her incompetence to carry out basic paperwork such as signing a tenancy agreement, to rudeness and complete lack of ...
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Oct 18,2022
Oct 18,2022
0
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Unprofessional and poor customer service. I had looked at prices online but they do this stupid system of halving the price so it seems cheaper than it is. I eventually got a viewing to see one of their places. I booked travel to go to ...
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Sep 07,2022
Sep 07,2022
4
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My daughter spent weeks that turned into months trying to arrange a viewing.
The contact she had was Jade. Initial contact she wasn’t on the ball with information but emails back to her with additional questions were ignored. The emails were not returned phone ...
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Sep 05,2022
Sep 05,2022
3
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I will leave 0 star if i can. I booked in a house viewing on Saturday at 1530 by a lady staff. They didn't send me any confirmation until I called them again. Got a text message after a few hours for the postcode. I drove 3 hours ...
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Sep 05,2022
Sep 05,2022
3
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Don't waste your time or money. My boyfriend had signed a tenancy agreement with noble city living for the lightbox, Sheffield. Prior to this, we went for a viewing with jade and the flat looked really nice. We were told there was no deposit and ...
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Oct 03, 2022
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Hi Ruby, very sorry to hear that. Unfortunately I made the biggest mistake in renting with Noble at the Lightbox this year. I signed for a flat but just under two weeks before I was due to move in Jade told me I couldn't have it. I have also had the displeasure of talking to 'Kylie' who is very rude and blunt. I had to settle for a different flat in the same building and now I'm desperately trying to leave. Jade is so incompetent and rude, I honestly don't know how that stupid company is running ...
Aug 24,2022
Aug 24,2022
2
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this helpful
I wanted a property and ended up with an argument. I can confirm what everyone says about Jade from Noble.
She is very inflexible and stuck in her ways, unable to say yes despite overwhelming evidence of affordability. Her reason? Because my guarantor is retired! ...
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Aug 12,2022
Aug 12,2022
4
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Their properties were clearly built in a rush. Gym equipment doesn’t work, lifts are ALWAYS down, Washing machines are never fully working, front door handle is falling off on main entrance, they advertise all bills included but forgot to mention you pay each time ...
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Jul 13,2022
Jul 13,2022
13
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I am international student and I contact them through the email. The manager was just unhelpful, unfriendly and very hard to contact.
I have informed them the day i arrive, and when I came to take the key yet receive no support, I have to ...
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May 28,2022
May 28,2022
5
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this helpful
My flatmate arranged a viewing for a two bed property to rent at Kelham works. We got there only to find that the agent had been under the impression we were looking for a 1 bed, and therefore did not have access to the two bed ...
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May 25,2022
May 25,2022
20
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Jade is probably the most negative human alive.
God knows why when she's had an entire company silver spooned to her.
Terrible communication making everyone else look absolutely terrible by proxy . Couldn't run a burger king let alone a company but seems convinced the world ...
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