0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 07,2021
Feb 07,2021
1
people found
this helpful
this helpful
I wish we had paid more attention to the other negative reviews and Turpie&Co.’s sneaky Terms of Business before signing up.
Turpie&Co. sent us an invoice for just under £4000 after the house did not sell.
We found that the staff and one of the directors did not like to deal in writing. We wish we insisted that all details of offers, dates and terms agreed etc. were confirmed in writing. The staff denied conversations and major instructions were ignored. We found that Turpie&Co have complete disregard for the Code of Practice for Property Agents.
Overall, unpleasant, arrogant and condescending staff who were difficult to get hold of once we signed up and were unwilling to rectify issues or report on progress.
Some other facts:
Turpie&Co. advertised our house for six weeks without our permission.
The staff did not forward us the offer on our house in timely manner and as required by law.
The staff did not list their fees upfront, as required by law. I would advise all their potential vendors to be very careful what you sign with them.
The staff had a complete disregard for our instructions throughout the transaction.
We had a stressful and time consuming dealing with them for over six months. As the house still remains unsold, this was an expensive mistake that ruined our plans and lost us the house we wanted to buy.
Turpie&Co. sent us an invoice for just under £4000 after the house did not sell.
We found that the staff and one of the directors did not like to deal in writing. We wish we insisted that all details of offers, dates and terms agreed etc. were confirmed in writing. The staff denied conversations and major instructions were ignored. We found that Turpie&Co have complete disregard for the Code of Practice for Property Agents.
Overall, unpleasant, arrogant and condescending staff who were difficult to get hold of once we signed up and were unwilling to rectify issues or report on progress.
Some other facts:
Turpie&Co. advertised our house for six weeks without our permission.
The staff did not forward us the offer on our house in timely manner and as required by law.
The staff did not list their fees upfront, as required by law. I would advise all their potential vendors to be very careful what you sign with them.
The staff had a complete disregard for our instructions throughout the transaction.
We had a stressful and time consuming dealing with them for over six months. As the house still remains unsold, this was an expensive mistake that ruined our plans and lost us the house we wanted to buy.
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Latest Reviews
7th Feb 2021
reviewed by 'Mrs I Mitchell'
17th Mar 2016
reviewed by 'Margaret'
Opening Hours
Address
Turpie & Co
5\/9 Edinburgh Road
Bathgate
West Lothian
EH48 1BA
01506 668448
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £325,000 | £325,000 |
| Lettings | 100% | 99% | £1,200 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- EH48
- EH54
- EH47
- EH53
- EH55
- EH49
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Feb 07,2021
Feb 07,2021
1
people found
this helpful
this helpful
I wish we had paid more attention to the other negative reviews and Turpie&Co.’s sneaky Terms of Business before signing up.
Turpie&Co. sent us an invoice for just under £4000 after the house did not sell.
We found that the staff and one ...
read full review
read full review
Was this helpful?
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Feb 10, 2021
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(1)
Dear Mrs Mitchell
We have attempted to address and resolve your grievance with you privately and believed that the matter was now closed. Information contained in your review is inaccurate and incorrect and if you remain unhappy with the outcome of our internal complaints procedure, we would encourage you to refer your grievance to The Property Ombudsman. This would allow our company to present an accurate account of events through the proper channel, which we are unable to do on a public fo ...
Mar 17,2016
Mar 17,2016
1
people found
this helpful
this helpful
We have been very impressed by the knowledgable and courteous service from Sarah at Turpies. She helped us step by step through our first experience of house letting and made the whole experience far less stressful than it might have been. We would not use ...
read full review
read full review
Comment on agent fees
Excellent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:33 AM 03/01/2018 by Sarah Fraser
We have attempted to address and resolve your grievance with you privately and believed that the matter was now closed. Information contained in your review is inaccurate and incorrect and if you remain unhappy with the outcome of our internal complaints procedure, we would encourage you to refer your grievance to The Property Ombudsman. This would allow our company to present an accurate account of events through the proper channel, which we are unable to do on a public forum.
Turpie & Co