79% sales valuation accuracy
77% sales fee satisfaction
60% lettings valuation accuracy
88% lettings fee satisfaction
Feb 06,2021
Feb 06,2021
4
people found
this helpful
this helpful
Truly the worst, most despicable estate agency we've ever had the unfortunate case of dealing with.
It's worth saying that it's been a couple of years since we have had any contact with Reiss-Samuels, but Satnam and co were truly the worst, most unhelpful estate agents we could have imagined.
As many of his properties are HMO's and set up for students, we found one of the properties listed on Zoopla. After viewing it, we decided to go for it. Satnam informed us if we had any other students who were looking for a place and would be referred, we would received £150 cash incentive.
Upon the move date, we found the house hadn't been cleaned, half of the kitchen appliances didn't work and there was a significant damp and mould problem in several rooms. We immediately pointed these out, to which Satnam either ignored our emails, told us he was too busy or hung up the phone when he learned who it was. Eventually a maintenance worker came over and looked at the problem, before diagnosing he couldn't do a lot about the damp and told us we'd just have to live with it.
Now about the referral fee - we naively referred some of our friends to one of Reiss-Samuels properties and they moved in a week after us. Again, the property hadn't been cleaned and was in a really bad state. A few weeks after the move, we asked for our referral fee and were told "you were problematic during the move, we're not giving you it". After consulting with our solicitors, we were told "come and collect £1 per month from the office. Stop contacting me, I'm busy".
It was truly the worst, most unprofessional process any of us have ever dealt with. We actually were surprised Reiss-Samuels is still going - we've had several friends deal with them aswell who say nothing has changed. Avoid at all costs, no matter how nice the house may seem, it's not worth it.
It's worth saying that it's been a couple of years since we have had any contact with Reiss-Samuels, but Satnam and co were truly the worst, most unhelpful estate agents we could have imagined.
As many of his properties are HMO's and set up for students, we found one of the properties listed on Zoopla. After viewing it, we decided to go for it. Satnam informed us if we had any other students who were looking for a place and would be referred, we would received £150 cash incentive.
Upon the move date, we found the house hadn't been cleaned, half of the kitchen appliances didn't work and there was a significant damp and mould problem in several rooms. We immediately pointed these out, to which Satnam either ignored our emails, told us he was too busy or hung up the phone when he learned who it was. Eventually a maintenance worker came over and looked at the problem, before diagnosing he couldn't do a lot about the damp and told us we'd just have to live with it.
Now about the referral fee - we naively referred some of our friends to one of Reiss-Samuels properties and they moved in a week after us. Again, the property hadn't been cleaned and was in a really bad state. A few weeks after the move, we asked for our referral fee and were told "you were problematic during the move, we're not giving you it". After consulting with our solicitors, we were told "come and collect £1 per month from the office. Stop contacting me, I'm busy".
It was truly the worst, most unprofessional process any of us have ever dealt with. We actually were surprised Reiss-Samuels is still going - we've had several friends deal with them aswell who say nothing has changed. Avoid at all costs, no matter how nice the house may seem, it's not worth it.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Nov 2024
reviewed by 'Landlord E14'
17th Oct 2024
reviewed by 'Elly'
6th Sep 2024
reviewed by 'Donna'
21st Apr 2024
reviewed by 'Kira winters'
20th Apr 2024
reviewed by 'B Pankaj'
10th Apr 2024
reviewed by 'Abiola'
Opening Hours
Address
Reiss-Samuels
12 Tiller Road
Canary Wharf,London
Greater London
E14 8PX
020 3189 2621
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 77% | £0 | £0 |
| Lettings | 60% | 88% | £495 | £4,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 2 | 135 | 15 | 0 | 0 | 2 | 0 | 4 | 12 |
Areas covered
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 28,2024
Nov 28,2024
0
people found
this helpful
this helpful
Landlord review management, really pleased with the service I receive from this office i found them very approachable and understanding with my specific requirements for a tenant and tenants
Satnam Gill is extremely helpful in achieving what my expectations were, kept me up to date ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2024
Oct 17,2024
0
people found
this helpful
this helpful
Great service from the start. I contacted the letting agent via zoopla and they answered and booked me in the same day for a viewing
Staying in air bnb is convenient however nothing beats having my own place I can call home for the next ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2024
Sep 06,2024
0
people found
this helpful
this helpful
Satnam Gill is a fine example of how an agent should be.
Second year my daughter rented a property in docklands through reiss Samuel's
A pleasure to deal with throughout the process, very personable, appreciates all his prospective clients and their current circumstances and goes ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 21,2024
Apr 21,2024
0
people found
this helpful
this helpful
Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed
No pushing, left alone to choose which place we wanted
Once chosen they met all of our needs, would recommend, 100% better service then any other ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20,2024
Apr 20,2024
0
people found
this helpful
this helpful
I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away.
He’s very quick to respond to my emails ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2024
Apr 10,2024
0
people found
this helpful
this helpful
successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out well apart for the request we put across pushing for a 9 month tenancy.
Professional estate agent and landlord combined...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 21,2024
Mar 21,2024
0
people found
this helpful
this helpful
As someone who has moved from place to place and encountered terrible service from multiple agencies. Reiss Samuels offer a high level of service with management of my property. A particular mention to Satnam Gill who goes above and beyond with his service. I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2024
Mar 17,2024
4
people found
this helpful
this helpful
My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17, 2024
View all comments
(1)
Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones writing negative comments online.
You should not be providing false or misleading information.
Reiss-Samuels do no manage the property as stated on the holding deposit contract clearly you failed to read that as well and the criteria for a guarantor prior to the holding deposit being paid and the h ...
Oct 24,2023
Oct 24,2023
0
people found
this helpful
this helpful
Professional and helpful was my experience with this company, I have checked out of my house and decided to return to students halls in SE10 due to unforseen circumstances with another tenant
Satnam appreciate your efforts in looking for a studio apartment unfortunately the ones ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27, 2023
View all comments
(1)
Will, i trust you are well i did try and get hold of you on several occasions to discuss the acceptance of your offer with the studio in question but was unable to get hold of you
All the best with your new accommodation and we are a phone call away should you require any further assistance in the future ...
Oct 12,2023
Oct 12,2023
0
people found
this helpful
this helpful
HAPPY CUSTOMER KINGS COLLEGE STUDENT
We have entered into into our final year at kings college London and have moved from canary wharf rented through the real estate agent reiss samuels.
A special shout out to Satnam at Real estate agency Reiss samuels he assisted ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12, 2023
View all comments
(1)
Good Morning Nicole,
I trust this reply finds you well, thank you for your comments left on allagents this morning and have a great day today ...
Oct 01,2023
Oct 01,2023
0
people found
this helpful
this helpful
Cannot fault the service by Satnam and his colleague.
Satnam showed me around the property and answered all the questions I had, he does like to talk LOL take it as compliment Mr Gill
The properties are finished to an exceptional standard and the process ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02, 2023
View all comments
(1)
Mr Jenkins
I hope all is well, thank you for your comments and we hope you contact us again in the future
Have a pleasant day ...
Sep 30,2023
Sep 30,2023
5
people found
this helpful
this helpful
can't believe how reiss-samuels is still running with so many bad reviews out there!!! my friends and i stayed at ambassador square and it was a total nightmare. seriously!
the pics online were so deceiving! the actual place was a mess, broken stuff everywhere, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2023
View all comments
(3)
This person is a Troll,
Taking into account a reward was put on the table for supplying the information below this person has failed to do so, after a SCATHING ATTACK on us why would this person not want to confirm the information below and be rewarded handsomely in the process???
1. CONFIRM YOUR FULL NAME
2. WHICH PROPERTY YOU RENTED
3. SHOWING PROOF REISS-SAMUELS MANAGE THE PROPERTY AND DEAL WITH REPAIRS
Nothing to do with image this industry is regulated with governing bodies invo ...
Sep 30,2023
Sep 30,2023
4
people found
this helpful
this helpful
I recently had an unfortunate experience with RS, particularly with Satnam Gill. Despite their seemingly positive ratings, I found their service lacking in professionalism and attention to detail. The tenancy agreement they provided had incorrect documents, and despite bringing it to their attention, they failed ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2023
View all comments
(1)
Anna,
Your review is false this has not happened i do not recall where someone has dropped out due a tenancy agreement being incorrect. Reiss-Samuels do not prepare the assured shorthold tenancy agreements and you would no that if you were going to rent through us.
PROVE US WRONG AND THIS COMMET WILL BE DELETED
Do tell us who you are even on this website or contact us directly on [email protected] ...
Sep 30,2023
Sep 30,2023
0
people found
this helpful
this helpful
I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2023
View all comments
(1)
Congratulations on your graduation excellent news, i wish you all the best with your future plans and i am glad to hear you has a good experience with your landlord and us
All the best ...
Sep 30,2023
Sep 30,2023
0
people found
this helpful
this helpful
Happy Student tenant
Overall me and my house mates rented a nice flat from Reiss-Samuels on the isle of dogs, we had no choice to live here we could not find no places close to our work and university in London City university
Satnam you ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2023
View all comments
(1)
Hi Ankita, thank you for your comments wish you well settling into your flat. Have a nice weekend ...
Sep 20,2023
Sep 20,2023
0
people found
this helpful
this helpful
Third year in a row I am acting as a financial guarantor for my son with Reiss-Samuels and the same property owner Mr Rakesh Patel. 1st year 6 bedroomed house 2nd year 5 bedroomed house and 3rd year 1 bedroomed flat
Some years ago my first conversation with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21, 2023
View all comments
(1)
Hello Olivia,
I trust you are well thank you for comments, yes 3rd time round and i totally agree the landlord is very well organized.
Regarding the reference process as its a different property although owned by the same person we have to start the reference process for the guarantors again as previously explained if Toby renewed in one of the properties then guarantors would not need to be referenced checked. ...
Sep 15,2023
Sep 15,2023
6
people found
this helpful
this helpful
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star (https://morningstaronline.co.uk/article/b/east-london-property-tycoon-accused-of-exploiting-tenants-by-stealing-their-deposits). The experience was nothing short of ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21, 2023
View all comments
(2)
no call, no email received by the fake name reviewer Jehab please do contact us so we can assist you further date of this reply 21st September 2023 ...
Sep 15,2023
Sep 15,2023
0
people found
this helpful
this helpful
Very happy with my new apartment i am a international student from Bologna and found renting a apartment in London hard as i can not afford to pay the years rent upfront
Satnam very much thank you so much for your help this week...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16, 2023
View all comments
(1)
Good morning Rabbi,
Do get in touch if you need any further assistance and thank you for your comment. Say Hello to your family from us. ...
Sep 06,2023
Sep 06,2023
0
people found
this helpful
this helpful
Excellent experience from start to finish they have a nice selection of different apartments in Canary Wharf.
Satnam showed me around 6 apartments in the Isle of Dogs one bedrooms and studios eventually choosing west ferry road Helion court....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2023
Aug 31,2023
2
people found
this helpful
this helpful
DO NOT RENT WITH REISS SAMUELS- THEY LEFT US HOMELESS IN ORDER TO MAKE MORE MONEY. The managing director was possibly the best example of abhorrent customer service. He is the most unprofessional individual I have ever encountered, and I cannot fathom any of these ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01, 2023
View all comments
(2)
Tegan
Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there.
On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing
On the 2nd June Email sent to everyone co ...
Mar 09,2023
Mar 09,2023
1
people found
this helpful
this helpful
5 star review for Sat was exceptionally helpful throughout the process of tenancy renewal.
He was thorough and ensured that everything was dealt with between the landlord and myself quickly and clearly. As I had not expected the positive outcome that came to fruition, getting his ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2023
View all comments
(1)
Hi Pat, i trust you and Sam are well and glad your staying for another 12 months in the property ...
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
Hi there,
I had a great experience the letting agent and special thanks to Sat. The quality of their services and their professionalism in every aspect of their business was great. Sat who was consistently professional, polite and extremely knowledgable made sure to understand my ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2022
View all comments
(1)
Hi Ellen, thank you for your comments we finally got there in the end. It was a pleasure assisting you. ...
Jun 30,2022
Jun 30,2022
0
people found
this helpful
this helpful
4 Ladies found Reiss Samuel's to be very professional and they demonstrated a great attitude in working alongside our sales and lettings team . After meeting Satnam the director I was very impressed with passion and hands on approach in ironing out all minor details and handling ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30, 2022
View all comments
(1)
Hi Beth hows it going. The pleasure was all ours dealing with you and the others ...
Mar 05,2022
Mar 05,2022
0
people found
this helpful
this helpful
Moving house is stressful at the best of times, let along amidst a pandemic.
However this was the least stressful experience i've had in moving - Reiss samuels were thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19,2022
Feb 19,2022
0
people found
this helpful
this helpful
Thank you Satnam for all your help you have been so kind to allow us to still move in after everything that happened
I can promise you everything will be smooth sailing moving forward
I cannot thank the landlord enough as well...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2022
Feb 18,2022
0
people found
this helpful
this helpful
Me and my partner have just moved in a nice maisonette here in greenwich Reiss samuels have been wonderful to work with very polite, very responsive, and It's been refreshing and lovely to be able to rely on such excellent and conscientious people when things ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18, 2022
View all comments
(1)
Dear Nev,
I trust you and mike are well, i can only apologies on behalf of the check in clerk who are a third party company. ...
Feb 11,2022
Feb 11,2022
4
people found
this helpful
this helpful
By far the rudest and worst Estate agent experience I have ever had the displeasure of being in contact with. I admit there was some misunderstanding on my part about the posted property, but how the agent handled with a condescending tone as well as ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12, 2022
View all comments
(2)
I agree, by FAR one of the rudest. Terrible customer service. ...
Feb 11,2022
Feb 11,2022
1
people found
this helpful
this helpful
Pleasure to go through as a tenant. RS went above and beyond to help us a find an ideal apartment that suited both our budget and location preferences. R/S gave us all the advice we needed and was contactable throughout the process. Very efficient ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12, 2022
View all comments
(1)
Good morning Ripal
Thank you for your kinds words it was a pleasure assisting you finding a property
Have a nice weekend ...
Sep 12,2021
Sep 12,2021
0
people found
this helpful
this helpful
Nice company to deal with just rented a 1 bedroom in E14 in isle of dogs quite area a bit of me...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13, 2021
View all comments
(1)
Dear Mr Reid
We hope you have settled into your new apartment in the isle of dogs
All the best Jack ...
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
This review pertains to my experiences as a tenant living in a property managed by Charan at Reiss-Samuels for nearly three years.
In brief, the entire experience has been very well organised and smoothly executed. If there we issues requiring attention, Charan would be in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02, 2021
View all comments
(1)
Dear Mr Sullivan
Thank you for your kind words ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:08 PM 13/05/2016 by Satanam
There was no need to put fake initials as your name on all agents Sarah. We both know your name is not Sarah
Firstly we did not manage the property you rented we offered the landlord a letting only service
Maybe you might want to read into the level of services before you make comments about Reiss-Samuels
I can say I am 100% confident the landlord would not allow you to live in one of his properties with damp without rectifying the problem If there was a review platform for landlords he most certainly would get a 5 star from me
We do not offer a referral fee to a prospective tenant who has come through Zoopla. If the individual had contacted us mentioning you had referred them then you would of received the full referral fee.
19 year old boy with a solicitor I understand you must need one at that age
Several years after you moved out you decided to go on this website and make a comment.
Please do call us on 02031892621 we would love to hear from you.