Feb 04,2021
Feb 04,2021
145
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DISGUSTING, HORRIBLE, SCAMMERS, AVOID LIKE THE PLAGUE. This review is a long time coming and is going to be lengthy but please read as I want everyone to be aware of just how awful this company is. Jade Ata is the most vile person I have ever had the displeasure of corresponding with. Worst place I’ve ever lived in (and I’ve moved around a lot). PLEASE PEOPLE, BELIEVE THE REVIEWS, NEARLY ALL OF THEM ARE SHOCKINGLY BAD FOR A REASON.
Firstly, even though the rooms look nice, here’s a few things I hated about the property itself:
- Washing machines are disgusting and don’t wash your clothes properly
- Dryers were also terrible and my clothes were never dry
- Gym is very small, half the equipment is broken and the air con doesn’t work (absolute hell in summer)
- Prepare to be ignored when things need repairing (mood lights didn’t work properly, also a leak in my ceiling through the spotlight in the bathroom)
- Wi-fi is awful, very slow and kept dropping, not password protected either and no Ethernet port in your room which meant I couldn’t work from home when the pandemic hit
- Far too many times where there was no hot water
- Heating is all controlled by them, a nightmare in winter!
- The lift is ALWAYS broken and takes ages to get fixed
- Rooms are overpriced. They are also falsely advertised and pictured as 1 or 2 bedroom apartments, they are NOT, they are all small studios (I was confused when I was told this at the viewing but decided to brush it off – first red flag).
Now, I will explain the many unpleasant experiences I had throughout my stay. Once you hand over your deposit/advanced rent they do not care about you. Jade hadn’t sent me my paperwork and my moving in day was approaching, it was very hard to get in contact with her but when I finally did she blamed ME for the delay and told me I would have to wait until a weekday to get the paperwork sorted. Monday came and guess what? Still no paperwork! Unbelievably unorganised and if I didn’t keep pushing to have the papers signed I wouldn’t have been able to move in when I needed to. Jade acted like it was all an inconvenience to her that all the paperwork had to be sorted out at last minute, but that was her fault. The lack of accountability is astonishing. She was very rude on my moving in day and made me wait an hour and a half outside to have the keys (she was also ignoring my calls!) But no apology was ever issued for anything she did.
When I moved in I realised that there was no TV or microwave. I messaged Jade about this and she completely ignored my message (surprise!) This was then sorted by a lovely man a couple of days later when I took the initiative to go down to the office myself. He also told me where everything was in the building as I was never shown anything before. A couple of weeks later and I’m sitting in my apartment minding my business when a woman unlocks my door with a set of keys and enters my room. How the hell was this allowed to happen? Why does some random woman have keys to my apartment? I reported this to Noble and was told that this will be sorted and obviously it never was.
During my tenancy one of the trays on the door in my fridge came off due to general wear and tear and when someone came to fix it they superglued it back on because they told me if they didn’t and Jade found out she would charge me for a whole new fridge. Actually laughable. At this point I am extremely regretting my choice of apartment.
Now this review will move on to Noble’s response to Coronavirus. I believe how companies have treated people throughout the pandemic has been a true testament to whether they actually care about you or not. Jade Ata does not care. Not even a little bit. I couldn’t work from home (due to poor wi-fi and no ethernet port) and therefore I lost my job and couldn’t afford to pay the rent in full on time. I tried to contact Jade time and time again to explain my situation and to come to an agreement but she blatantly ignored me. I know other people that had an agreement with her about rent due to Coronavirus, but she basically refused to do this for me. Not only this, but she threatened to take me to court if I don’t pay rent on time regardless of my situation.
I decided that due to my financial difficulties it would be best to ask if my contract could be terminated early so I could go and move back home. Guess what? She ignored all my emails. Finally she responded “leave your keys in the black box”. I was obviously overjoyed as I didn’t expect her to agree to this (knowing what she’s like). Little did I know, after further questioning she meant I can move out, but I will still be liable for all of the rent. I wholeheartedly believe she responded in a very misleading way initially so I would move out, be hit with a bill, whilst also having another tenant move in straight away (which is unlawful btw). She tried to trick me on purpose. Very sly.
I ended up staying the full tenancy and unfortunately I needed to stay an extra 2 days due to there being a gap between my end of tenancy and the move in date for my new accommodation (I obviously offered to pay extra for the extra days stay). I emailed Jade, I texted her, I rang the office multiple times, I was blanked for several days. I finally got through to Jade on the weekend and she told me I need to wait until Monday!? Monday was the day I was supposed to move out, she basically said ‘tough’! Monday morning, I was ringing Jade’s mobile and the office’s for 2 hours straight and nobody picked up. I even went down to the office and no one was there. Eventually I got through to the office after 5 hours (no one was aware I had even asked requested this) only to be told it’s not possible for me to stay and I need to be out in the next 2 hours (lol). This was a very distressing day for me as I had no idea where I was going to go! She even had the cheek to threaten to charge me for moving out a little later than I should have.
When I moved out, I was so happy to be rid of that place. Little did I know this would not be the end of it and they would cause me more stress and complications. I couldn’t keep up with the rent during my stay and when I left I was sent a bill (understandable), they were going to keep my deposit and were charging me extra to make up for the rent owed, however, I was charged £200 more than I should have been and every time I asked Jade for an explanation she either ignored me or said it was ‘due to interest’, which it was obviously not! Quite clearly a mistake was made (on purpose or on accident? who knows at this point). Luckily I persisted and eventually it was corrected, no apology for the distress she caused me though!
She was also invoicing me £75 FOR CLEANING FEES. My flat was left spotless, I spent hours cleaning it and I even have video proof that is was completely clean when I moved out. Jade is a compulsive liar and said it took 2 hours for the cleaner to clean my room! When I asked to see a bill from the cleaner she said she doesn’t have one. I found a job advertisement for a cleaner at Noble and they literally pay them £8/hr! And they want to charge you £75 for a non-existent clean when you move out?! Not only is it extremely unlawful (citizens advise told me landlords can no longer charge tenants for cleaning fees) but it is also outright ridiculous (citizens advise also told me that when landlords could charge cleaning fees in the past, £75 is very excessive). I had many emails back and forth with Jade arguing about this, she threatened to take me to court if I didn’t pay it, even after I told her she isn’t allowed to do this. I then told her if she continues to harass me about it will be ME taking her to court, she then tried to play the victim and said I was being argumentative and threatening? THE HYPOCRISY, her favourite thing to do is threaten to take you to court over the smallest things. After she realised she wouldn't win this battle she then randomly threatened to charge me for a burn in my carpet that was already there when I moved in. I got trading standards involved and haven't heard from her since.
To conclude, Jade Ata has no customer service skills, is extremely rude, unorganised and unprofessional. She is a compulsive liar and extremely childish. Noble does not care about their tenants, only the money you are giving them. The lack of compassion they have for their tenants is despicable. I never received an apology for any of their mistakes or the stress they caused me. Yes, it is hard to believe that something can be so bad but it genuinely really is. I know I’m one out of hundreds of people who feel the same way so be wise and do not make the mistake that we did by choosing them.
Finally, I just want to make everyone aware that Noble continuously delete their bad reviews from their google page, I’ve seen them disappear with my own eyes. I will be reposting mine every time I see it’s been deleted. Thanks for reading.
Firstly, even though the rooms look nice, here’s a few things I hated about the property itself:
- Washing machines are disgusting and don’t wash your clothes properly
- Dryers were also terrible and my clothes were never dry
- Gym is very small, half the equipment is broken and the air con doesn’t work (absolute hell in summer)
- Prepare to be ignored when things need repairing (mood lights didn’t work properly, also a leak in my ceiling through the spotlight in the bathroom)
- Wi-fi is awful, very slow and kept dropping, not password protected either and no Ethernet port in your room which meant I couldn’t work from home when the pandemic hit
- Far too many times where there was no hot water
- Heating is all controlled by them, a nightmare in winter!
- The lift is ALWAYS broken and takes ages to get fixed
- Rooms are overpriced. They are also falsely advertised and pictured as 1 or 2 bedroom apartments, they are NOT, they are all small studios (I was confused when I was told this at the viewing but decided to brush it off – first red flag).
Now, I will explain the many unpleasant experiences I had throughout my stay. Once you hand over your deposit/advanced rent they do not care about you. Jade hadn’t sent me my paperwork and my moving in day was approaching, it was very hard to get in contact with her but when I finally did she blamed ME for the delay and told me I would have to wait until a weekday to get the paperwork sorted. Monday came and guess what? Still no paperwork! Unbelievably unorganised and if I didn’t keep pushing to have the papers signed I wouldn’t have been able to move in when I needed to. Jade acted like it was all an inconvenience to her that all the paperwork had to be sorted out at last minute, but that was her fault. The lack of accountability is astonishing. She was very rude on my moving in day and made me wait an hour and a half outside to have the keys (she was also ignoring my calls!) But no apology was ever issued for anything she did.
When I moved in I realised that there was no TV or microwave. I messaged Jade about this and she completely ignored my message (surprise!) This was then sorted by a lovely man a couple of days later when I took the initiative to go down to the office myself. He also told me where everything was in the building as I was never shown anything before. A couple of weeks later and I’m sitting in my apartment minding my business when a woman unlocks my door with a set of keys and enters my room. How the hell was this allowed to happen? Why does some random woman have keys to my apartment? I reported this to Noble and was told that this will be sorted and obviously it never was.
During my tenancy one of the trays on the door in my fridge came off due to general wear and tear and when someone came to fix it they superglued it back on because they told me if they didn’t and Jade found out she would charge me for a whole new fridge. Actually laughable. At this point I am extremely regretting my choice of apartment.
Now this review will move on to Noble’s response to Coronavirus. I believe how companies have treated people throughout the pandemic has been a true testament to whether they actually care about you or not. Jade Ata does not care. Not even a little bit. I couldn’t work from home (due to poor wi-fi and no ethernet port) and therefore I lost my job and couldn’t afford to pay the rent in full on time. I tried to contact Jade time and time again to explain my situation and to come to an agreement but she blatantly ignored me. I know other people that had an agreement with her about rent due to Coronavirus, but she basically refused to do this for me. Not only this, but she threatened to take me to court if I don’t pay rent on time regardless of my situation.
I decided that due to my financial difficulties it would be best to ask if my contract could be terminated early so I could go and move back home. Guess what? She ignored all my emails. Finally she responded “leave your keys in the black box”. I was obviously overjoyed as I didn’t expect her to agree to this (knowing what she’s like). Little did I know, after further questioning she meant I can move out, but I will still be liable for all of the rent. I wholeheartedly believe she responded in a very misleading way initially so I would move out, be hit with a bill, whilst also having another tenant move in straight away (which is unlawful btw). She tried to trick me on purpose. Very sly.
I ended up staying the full tenancy and unfortunately I needed to stay an extra 2 days due to there being a gap between my end of tenancy and the move in date for my new accommodation (I obviously offered to pay extra for the extra days stay). I emailed Jade, I texted her, I rang the office multiple times, I was blanked for several days. I finally got through to Jade on the weekend and she told me I need to wait until Monday!? Monday was the day I was supposed to move out, she basically said ‘tough’! Monday morning, I was ringing Jade’s mobile and the office’s for 2 hours straight and nobody picked up. I even went down to the office and no one was there. Eventually I got through to the office after 5 hours (no one was aware I had even asked requested this) only to be told it’s not possible for me to stay and I need to be out in the next 2 hours (lol). This was a very distressing day for me as I had no idea where I was going to go! She even had the cheek to threaten to charge me for moving out a little later than I should have.
When I moved out, I was so happy to be rid of that place. Little did I know this would not be the end of it and they would cause me more stress and complications. I couldn’t keep up with the rent during my stay and when I left I was sent a bill (understandable), they were going to keep my deposit and were charging me extra to make up for the rent owed, however, I was charged £200 more than I should have been and every time I asked Jade for an explanation she either ignored me or said it was ‘due to interest’, which it was obviously not! Quite clearly a mistake was made (on purpose or on accident? who knows at this point). Luckily I persisted and eventually it was corrected, no apology for the distress she caused me though!
She was also invoicing me £75 FOR CLEANING FEES. My flat was left spotless, I spent hours cleaning it and I even have video proof that is was completely clean when I moved out. Jade is a compulsive liar and said it took 2 hours for the cleaner to clean my room! When I asked to see a bill from the cleaner she said she doesn’t have one. I found a job advertisement for a cleaner at Noble and they literally pay them £8/hr! And they want to charge you £75 for a non-existent clean when you move out?! Not only is it extremely unlawful (citizens advise told me landlords can no longer charge tenants for cleaning fees) but it is also outright ridiculous (citizens advise also told me that when landlords could charge cleaning fees in the past, £75 is very excessive). I had many emails back and forth with Jade arguing about this, she threatened to take me to court if I didn’t pay it, even after I told her she isn’t allowed to do this. I then told her if she continues to harass me about it will be ME taking her to court, she then tried to play the victim and said I was being argumentative and threatening? THE HYPOCRISY, her favourite thing to do is threaten to take you to court over the smallest things. After she realised she wouldn't win this battle she then randomly threatened to charge me for a burn in my carpet that was already there when I moved in. I got trading standards involved and haven't heard from her since.
To conclude, Jade Ata has no customer service skills, is extremely rude, unorganised and unprofessional. She is a compulsive liar and extremely childish. Noble does not care about their tenants, only the money you are giving them. The lack of compassion they have for their tenants is despicable. I never received an apology for any of their mistakes or the stress they caused me. Yes, it is hard to believe that something can be so bad but it genuinely really is. I know I’m one out of hundreds of people who feel the same way so be wise and do not make the mistake that we did by choosing them.
Finally, I just want to make everyone aware that Noble continuously delete their bad reviews from their google page, I’ve seen them disappear with my own eyes. I will be reposting mine every time I see it’s been deleted. Thanks for reading.
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Jul 27, 2023
Which accommodation was it that you stayed? Mar 07, 2022
I have heard many bad things about Noble Design and Build, Noble City Living and really bad things about *. AVOID THESE MUPPETS LIKE THE PLAGUE OF YOU'RE AN INVESTOR OR TENANT! THESE PEOPLE REALLY HAVE NO IDEA HOW TO RUN A BUSINESS!!!! Nov 10, 2021
Thank you for sharing this! I was interested in renting one of their properties recently. Even before given me a tenancy agreement, they have been ignoring my calls. I spoke to woman called Jade who was just awful to talk to. Before calling her I paid Noble Design and Build £100, as they asked me for a holding deposit. Before paying, my bank warned me I was probably being scammed, and now I know that I have been thanks to this review. I'm just happy that I never signed a tenancy agreement with them. Always trust your bank if they warn you of the possibility of being scammed! Sep 17, 2021
Thanks a lot for all your words. I am about to sign the contract but I will change my mind and definitely go to other student accommodations thanks a lot again Aug 15, 2021
Thank you for stopping me making a huge mistake
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Noble City Living Sheffield
St Marys Gate
Sheffield
South Yorkshire
S2 4LA
01952615213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 38 | 63 | 0 | 0 | 0 | 0 | 0 | 12 |
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Oct 22,2024
Oct 22,2024
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My contract with you had ended on June 30, 2024. For more than 3 months now, you did not give back my house keys. I kept writing emails, sending WhatsApp messages, sending registered mail, calling your phone number which keeps going to your voice mail. I know you ...
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Aug 23,2024
Aug 23,2024
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The horrible customer service cannot be overstated. There were so many problems that I can't even remember all of them. I never leave reviews (because effort) but I feel like it's my duty to even just stop one person from going with them. They are ...
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Aug 31, 2024
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David, you lived with us for 12 months, you then booked another property with us which you failed to complete the documentation in time so the booking was cancelled and the flat was relet. We then didn’t have any availability when you reapproached so if everything was so awful, why would you re-apply and then re- apply again? ...
Aug 20,2024
Aug 20,2024
1
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They gave me a bed filled with bed bugs. I handed the mattress back to them and bought my own. They tried to charge me and say I ‘stole the old mattress’. The staff are incredibly rude and unhelpful....
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Sep 02, 2024
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Thank you so much for actually communicating with me. I received no communication after emailing to say I had bed bugs. Even after, I’m now being gaslit claiming I ‘had no bed bugs’ and I ‘stole’ this supposed mattress with bed bugs (which makes no sense). I will attach the evidence below: Purchases of bed bugs spray that I made myself since I tried to get rid of them myself before even complaining. An email I made to the staff. The phone call I made asking them to pick up the mattress ...
Apr 24,2024
Apr 24,2024
0
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Dirty, Mouldy, gross. Came for a viewing as a new student tenant. Honestly a really disgusting accomodation. This is an accom which is for students AND the public. So you can imagine the kinds of people there. This wasn’t advertised online.
I booked a ...
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Nov 23,2023
Nov 23,2023
4
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Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy ...
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Oct 16, 2024
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me too ...
Nov 17,2023
Nov 17,2023
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Noble City living are the most unpleasant people I have ever had the misfortune of dealing with. Every single interaction with these people was a disaster, from arranging a viewing, signing documents, moving in, arranging maintenance, paying rent, moving out, trying to contact them ...
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Nov 21, 2023
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I'm sorry that you, like so many others have had to deal with Jade and Gary and the monsters who are Noble. They scammed me into a 12 month contract at over £1000 per month for a studio apartment which hadn't been built yet, top floor apartment with a broken elevator and a concrete stairway with no hand rail.
Rats and mice everywhere, air B&B users walking past your window and staring in, their employeers letting themselves into my room whenever they wanted and going through our possessions, ...
Oct 10,2023
Oct 10,2023
5
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Please avoid this company at all costs. I cannot stress enough how they avoid your calls when you have a problem or do not contact you unless they want money. They are frightenly unprofessinnal in their dealings and management are ruthless to the core. I ...
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Oct 04,2023
Oct 04,2023
2
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If I could rate 0, I would. When I read a few negative reviews I ignored it but I wish I listened. The lift never works, general maintenance is a joke, on-site gym is not fit for purpose, wierd smells in corridor. The list could go ...
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Sep 15,2023
Sep 15,2023
4
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If I can score a zero star i would but i can't.
This company is a scam.
Before moving in, I tried my best to contact them to make sure I sign the contract on time so as to move in on time. They kept ...
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Sep 15,2023
Sep 15,2023
2
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Absolutely horrendous Company, Avoid at all costs. Tell lies , avoid coming back to you etc etc....
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Sep 12,2023
Sep 12,2023
0
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Avoid.
Claimed I was in rent arrears when they hadn't acknowledged receipt of said rent a fortnight earlier. Jade (MD, no less) would rather threaten court action than look through her records to check if you've paid. Unprofessional to say the least.
They are looking ...
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Aug 01,2023
Aug 01,2023
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The sort of company that gives landlords and agents a bad name. As a landlord I consider it a matter of decency that you provide a reference for past tenants in a timely manner when requested both to help them find somewhere to live and ...
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Jun 05,2023
Jun 05,2023
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Been with these landlords for 2 years. My first renting property. They helped me with any maintenance and were quick to respond. Lovely landlords!...
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May 11,2023
May 11,2023
1
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Horrid people take ages to reply then when you have its too late poor communication and passive aggressiveness received because Jade claimed i was messing them around on purpose when in reality i was struggling finding a realtor and instead of showing basic empathy sent ...
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Mar 30,2023
Mar 30,2023
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Recently moved into a property and the process was very easy and simple. Thank you for your help in finding me and my family our new home....
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Mar 20,2023
Mar 20,2023
7
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If you end up living here, expect to regularly not have access to Wi-Fi, heating and hot water. Expect not to be treated like a human being, but as another figure on their pay check. The customer service of Noble City living is non-existent, they ...
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Apr 25, 2023
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Katie,
100% agree with you. I find it totally abhorrent that these people are allowed to operate at all and face no repercussions for their bully tactics, incompetence and swindling. ...
Feb 17,2023
Feb 17,2023
2
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Do your research. That would be my advise going into renting any property with Noble. i rented a room with them for 3 1/2 years. Its hard to remember and state all my issues i've had with the company over the years. Initally i like many others ...
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Jan 18,2023
Jan 18,2023
5
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The entire country can't be wrong. Completely obvious fake review below too, jade isn't professional with anyone even the courts lol...
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Jan 20, 2023
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hello, do you still currently live here? i have problems with the internet and no one will answer or help me:((((( ...
Jan 13,2023
Jan 13,2023
0
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Jade is obviously a very busy person but I’ve got to say, once you are professional and civil to her she is professional and civil in return. I am a landlord of several properties and have used her services for many years and had ...
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Jan 17, 2023
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No one believes this isn't you Jade lol ...
Dec 15,2022
Dec 15,2022
1
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I wish it could be 0 stars they don’t care about you. All they want is your money. Reason for this is they have not fixed the heating within 4 weeks!!!! Also lack of communication unless you threaten they with a layer or going to the ...
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Nov 02,2022
Nov 02,2022
4
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*, the Sales and Lettings Director who supposedly runs Noble City Living, is without doubt the worst lettings agent in Sheffield. If not, the whole of Yorkshire. Her incompetence to carry out basic paperwork such as signing a tenancy agreement, to rudeness and complete lack of ...
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Oct 18,2022
Oct 18,2022
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Unprofessional and poor customer service. I had looked at prices online but they do this stupid system of halving the price so it seems cheaper than it is. I eventually got a viewing to see one of their places. I booked travel to go to ...
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Sep 07,2022
Sep 07,2022
4
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My daughter spent weeks that turned into months trying to arrange a viewing.
The contact she had was Jade. Initial contact she wasn’t on the ball with information but emails back to her with additional questions were ignored. The emails were not returned phone ...
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Sep 05,2022
Sep 05,2022
3
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I will leave 0 star if i can. I booked in a house viewing on Saturday at 1530 by a lady staff. They didn't send me any confirmation until I called them again. Got a text message after a few hours for the postcode. I drove 3 hours ...
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Sep 05,2022
Sep 05,2022
3
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Don't waste your time or money. My boyfriend had signed a tenancy agreement with noble city living for the lightbox, Sheffield. Prior to this, we went for a viewing with jade and the flat looked really nice. We were told there was no deposit and ...
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Oct 03, 2022
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Hi Ruby, very sorry to hear that. Unfortunately I made the biggest mistake in renting with Noble at the Lightbox this year. I signed for a flat but just under two weeks before I was due to move in Jade told me I couldn't have it. I have also had the displeasure of talking to 'Kylie' who is very rude and blunt. I had to settle for a different flat in the same building and now I'm desperately trying to leave. Jade is so incompetent and rude, I honestly don't know how that stupid company is running ...
Aug 24,2022
Aug 24,2022
2
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I wanted a property and ended up with an argument. I can confirm what everyone says about Jade from Noble.
She is very inflexible and stuck in her ways, unable to say yes despite overwhelming evidence of affordability. Her reason? Because my guarantor is retired! ...
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Aug 12,2022
Aug 12,2022
4
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Their properties were clearly built in a rush. Gym equipment doesn’t work, lifts are ALWAYS down, Washing machines are never fully working, front door handle is falling off on main entrance, they advertise all bills included but forgot to mention you pay each time ...
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Jul 13,2022
Jul 13,2022
13
people found
this helpful
this helpful
I am international student and I contact them through the email. The manager was just unhelpful, unfriendly and very hard to contact.
I have informed them the day i arrive, and when I came to take the key yet receive no support, I have to ...
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May 28,2022
May 28,2022
5
people found
this helpful
this helpful
My flatmate arranged a viewing for a two bed property to rent at Kelham works. We got there only to find that the agent had been under the impression we were looking for a 1 bed, and therefore did not have access to the two bed ...
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May 25,2022
May 25,2022
20
people found
this helpful
this helpful
Jade is probably the most negative human alive.
God knows why when she's had an entire company silver spooned to her.
Terrible communication making everyone else look absolutely terrible by proxy . Couldn't run a burger king let alone a company but seems convinced the world ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
