Cairn Estate and Letting Agency
Hillhead Glasgow, Glasgow, G12
4.6/5, 170 reviews
87% recommended
92% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction

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“This is hands down the worst letting agency I have ......”

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Jan 03,2013
Minithumbdown
By: 'AMV'
Jan 03,2013
5 people found
this helpful
This is hands down the worst letting agency I have ever dealt with. Nightmarish. The office appears to be in a complete state of chaos and instead of coordinating amongst themselves they expect their tenants to act as secretarial staff. They never, ever return phone calls when promised.

The flat was fairly grungy when I moved in, and I improved it a great deal, but they still absconded with a sizable portion of my deposit because of a streaked mirror that required 'professional cleaning'--and I suspect the next tenant moved in to streaky mirrors. They do not deal with maintenance requests, unless you write them threatening to withhold rent. The one exception to this was the time they sent a plumber into the flat without my permission and he dismantled the toilet and left bits of it strewn around the bathroom--turns out they had gotten a call about a leaky toilet from someone else on the street, and gave him my address and keys!
What agent could do to change your mind?
Cairn's business model seems to be to get the tenant to do all the work for them--and yell at tenants who ask them to, for example, share information amongst themselves instead of having three people phone with the exact same question. The only way I could consider using this agency again would be a complete change of ownership and staff.
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Latest Reviews

View all Reviews 170
15th Oct 2024
reviewed by 'KP'
“Helped us every step of the way getting our let on the market. Always there for a quick response to ......”
4th Oct 2024
reviewed by 'John Rooney'
“Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia ......”
27th Sep 2024
reviewed by 'Colette'
“Excellent management of recent refurbishment and change of tenants in our property. From move out to new lease agreement, Victoria ......”
21st Jun 2024
reviewed by 'Euan'
“Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, ......”
10th May 2024
reviewed by 'Martin Donoghue'
“Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she ......”
22nd Mar 2024
reviewed by 'Rachel'
“Very informative and patient with guiding me through the application process for the property. All the steps were made clear ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Cairn Estate and Letting Agency
34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £116,000 £450,000
Lettings 98% 94% £395 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 4 80 17 12 0 3 0 6 1
Areas covered
  • G12
  • G76
  • G11
  • G77
  • G13
  • G20
  • G14
  • G22
  • G15
  • G16
  • G44
  • G75
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Hillhead Glasgow, G12
Letting Edinburgh, EH15

“5 star service...”

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Oct 15,2024
Minithumbup
By: 'KP'
Oct 15,2024
3 people found
this helpful
Helped us every step of the way getting our let on the market. Always there for a quick response to any questions and got tennants in quickly without any hassle. A special thank you to Sophie for all her help....
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“Wonderful Service from from the Gibson Street......”

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Oct 04,2024
Minithumbup
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Fiona
By: 'John Rooney'
Oct 04,2024
5 people found
this helpful
Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia and all the other ladies within the Office we’re very welcoming....
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“Excellent management of recent refurbishment ......”

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Sep 27,2024
Minithumbup
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Victoria
By: 'Colette'
Sep 27,2024
4 people found
this helpful
Excellent management of recent refurbishment and change of tenants in our property. From move out to new lease agreement, Victoria Craig assisted throughout and dealt with every issue promptly and competently....
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“Tenant find service...”

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Jun 21,2024
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Fiona
By: 'Euan'
Jun 21,2024
5 people found
this helpful
Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, professional and responsive - I'd thoroughly recommend them & the service they provide....
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“Jacqui is absolutely amazing. Not only did sh......”

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May 10,2024
Minithumbup
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Jacqui
By: 'Martin Donoghue'
May 10,2024
7 people found
this helpful
Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she also has helped tremendously with all the little things that have needed replacing or fixed in the flat. Very fast at responding to my emails ...
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“Very informative and patient with guiding me ......”

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Mar 22,2024
Minithumbup
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Jacqui
By: 'Rachel'
Mar 22,2024
6 people found
this helpful
Very informative and patient with guiding me through the application process for the property. All the steps were made clear and easy for me to understand....
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“Victoria was very helpfand reacted quickly to......”

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Jan 26,2024
Minithumbdown
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Victoria
By: 'Maryanna'
Jan 26,2024
5 people found
this helpful
Victoria was very helpful and reacted quickly to works have to been done....
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“From the minute Jennifer arrived at my flat t......”

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Dec 19,2023
Minithumbup
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Jennifer
By: 'Tony Waters'
Dec 19,2023
5 people found
this helpful
From the minute Jennifer arrived at my flat to evaluate I knew I was in good hands with the Cairn team. Jennifer introduced me to Jenny and the rest is history. Jenny took my flat and treated the sale as her own. Jenny listened to ...
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“Property sale...”

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Nov 30,2023
Minithumbup
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Jenny
By: 'Mark C'
Nov 30,2023
6 people found
this helpful
Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When ...
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“Cairn have sold two houses for me now and i c......”

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Nov 17,2023
Minithumbup
By: 'David Flower'
Nov 17,2023
6 people found
this helpful
Cairn have sold two houses for me now and i can honestly say that both experiences have been seamless from start to finish from a professional team. Buying and selling a house is a stressful time and using Cairn made the whole process effortless and ...
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“I have been a landlord with Cairn for over 15......”

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Nov 13,2023
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Victoria
By: 'Fergus'
Nov 13,2023
6 people found
this helpful
I have been a landlord with Cairn for over 15 years and they have never failed to be friendly, efficient, trustworthy and reliable. I would not hesitate to recommend them. Special thanks to Victoria and Jennifer for their recent quick and professional assistance with valuations....
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“Change of Tenant in Rental Property...”

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Oct 03,2023
Minithumbup
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Natasha
By: 'Tina May MacArthur'
Oct 03,2023
7 people found
this helpful
There was good communication from Natasha throughout the process of tenants moving out and finding new tenants for our flat. Everything felt like it was well organised and completed in a timely way so that we didn't have too long a gap between tenants....
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“Cairn Estate & Letting Agency have been amazi......”

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Sep 23,2023
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Natasha
By: 'Celia Davies'
Sep 23,2023
7 people found
this helpful
Cairn Estate & Letting Agency have been amazing to work with. Natasha Silver has been excellent at her communication with me, helpful when I pose a question and solution orientated when a problem arises. I am delighted to be working with Natasha Silver & Cairn...
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“Quick and Easy Letting Process...”

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Sep 18,2023
Minithumbup
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Jacqui
By: 'Onyaniose'
Sep 18,2023
7 people found
this helpful
The agency reverted to us quickly upon applying for the property. We had a pretty easy move-in process as well. They provided all the information needed and It was also easy to contact them if there were any issues that needed to be addressed....
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“Jacqui was an excellent Property manager and ......”

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Sep 18,2023
Minithumbup
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Jacqui
By: 'Andy'
Sep 18,2023
7 people found
this helpful
Jacqui was an excellent Property manager and helped with any issues I had as a tenant....
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“Truly excellent!...”

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Jan 24,2023
Minithumbup
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Sharon
By: 'Angus Watson'
Jan 24,2023
8 people found
this helpful
Sharon McTaggart has been excellent throughout the entire process. Right from going to market to recieving the first months rent. Sharon was clear, responsive and a delight to deal with. I've delt with well known Glasgow Letting agents in the past with mixed reviews from ...
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“Truly, she is a gem...”

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Jan 24,2023
Minithumbup
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Jacqui
By: 'Varaidzo'
Jan 24,2023
7 people found
this helpful
The service I received from Jacqui made me quite satisfied. Truly, she is a gem. Without any hesitation, I would suggest this real estate company to anyone....
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“I appreciated the high calibre of the servic......”

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Jan 24,2023
Minithumbup
By: 'Gift'
Jan 24,2023
6 people found
this helpful
I appreciated the high calibre of the service. Such a strong dedication to client service deserves the ultimate respects always....
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“Our initial experiences with Cairn Letting an......”

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Jan 23,2023
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Sharon
By: 'M Grigor'
Jan 23,2023
7 people found
this helpful
Our initial experiences with Cairn Letting and their Property Manager Sharon McTaggart have been excellent in all respects, from the way our initial enquiry was handled, right through to moving into the flat and discussing the inventory. Looking ahead, Sharon's friendly and caring approach gives ...
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“Good service...”

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Jan 06,2023
Minithumbup
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Victoria
By: 'Tzu and Pascal'
Jan 06,2023
6 people found
this helpful
Our property manager in Carin is Victoria. She is friendly, supportive and professional in sorting out any issues. We highly recommend Cairn....
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“Amazing service. Hannah is very professional ......”

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Dec 21,2022
Minithumbup
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Carolanne
By: 'Tolu'
Dec 21,2022
5 people found
this helpful
Amazing service. Hannah is very professional and happy to help. She was very detailed and supportive during the whole process....
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“Always great service from Corinne, keeps me u......”

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Dec 01,2022
Minithumbdown
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Corrine
By: 'Kirstyn'
Dec 01,2022
7 people found
this helpful
Always great service from Corinne, keeps me updated when something changes and is always prompt at replying if I have any questions....
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“Hannah from Cairn Letting was an excellent su......”

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Sep 19,2022
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Hannah
By: 'Michael'
Sep 19,2022
7 people found
this helpful
Hannah from Cairn Letting was an excellent support for me in finding accommodation in Glasgow. She answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived ...
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“Excellent service in helping to let my flat....”

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Sep 07,2022
Minithumbup
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Fiona
By: 'George'
Sep 07,2022
7 people found
this helpful
Fiona from Cairn accompanied me from the purchase of my flat to successfully letting it two months later. She organised painting, electrical works, certification of alarms, new blinds and pointed me in the right direction for tax affairs and landlord registration. I live abroad so ...
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“After a turbulent period with one of my tenan......”

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Sep 02,2022
Minithumbup
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Fiona
By: 'Alan'
Sep 02,2022
6 people found
this helpful
After a turbulent period with one of my tenants coupled with the departure of another tenant in a separate property, Fiona and Hannah were quick to provide the necessary guidance and support. Fiona provided me with a very clear and frank assessment of both properties ...
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“Excellent regulatory/compliance advice...”

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Aug 29,2022
Minithumbup
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Gemma
By: 'Graham Richmond'
Aug 29,2022
6 people found
this helpful
Gemma Waters has been excellent in providing assistance to us on behalf of a family friend, has taken the issue to heart and given us excellent guidance on how to best protect our friend's interests. She is clearly extremely knowledgeable on all regulatory matters concerning ...
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“Very helpful with the move in process, always......”

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May 24,2022
Minithumbup
By: 'Chris'
May 24,2022
6 people found
this helpful
Very helpful with the move in process, always there to answer any questions or queries we had. Would recommend highly!...
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“Quality Property Manager...”

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Apr 08,2022
Minithumbup
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Hannah
By: 'Inaya'
Apr 08,2022
10 people found
this helpful
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very ...
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“Letting experience with Cairn...”

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Apr 08,2022
Minithumbup
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Hannah
By: 'Jose'
Apr 08,2022
8 people found
this helpful
I am thoroughly pleased with the efficient and pleasant services offered by Cairn and their staff. As a first - time landlord I feel guided & supported every step of the way....
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“Fantastic experience renting with Cairn prope......”

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Mar 24,2022
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Victoria
By: 'Biplob'
Mar 24,2022
7 people found
this helpful
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Awards won by Cairn Estate and Letting Agency, Glasgow G12 8NX



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