50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Jan 31,2021
Jan 31,2021
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I lived in a rented property managed by Regal Lettings for 1 year. Throughout this year I faced many issues which I strongly believe Regal lettings could’ve responded to in a more timely and efficient manner, below are just a few.
When I moved into the property, the first issue I faced was a completely broken wardrobe, the draws would collapse into eachother as I pulled them out, the wardrobe was lop-sided and was leaning away from the wall. This was a potential safety hazard to me as my wardrobe overlooked my bed. I notified Regal of this issue straight away and their first response was to fix the wardrobe to the wall using 2 pieces of Velcro? I was appalled by this as the wardrobe was evidently still broken and complained. It took Regal 5 weeks of me living in this property for them to replace the wardrobe, a simple task no?
A few months in, my radiator stopped working as it should and I believed the issue could be resolved potentially by bleeding the radiator. I contacted Regal and had the worst experience, I was told that I should bleed the radiator myself and if I didn’t know how to do this I should watch a youtube video on how to do this?? I was also told if I did not want to do this I’d be responsible for the call out charge of a plumber. I was furious I didn’t want to bleed the radiator myself and be responsible for making it worse, but also I believed Regal should pay for the call out charge as a radiator is an essential item in a household, and it was not my fault it stopped working. Unfortunately, because nothing was being done about the situation, I had to purchase an electric fan heater to keep myself warm throughout the year.
Additionally, even though I know it is not a legal requirement to place locks on bedroom doors, I really advise Regal to rethink this especially when subletting properties to students. Two out of 4 bedrooms in my house didn’t have locks on them and Regal stated if we wanted locks on the other bedrooms, this would be at our own costs. This was very frustrating as often students feel the need for a lock for reasons such as their own personal security and the security of their possessions for when they leave the property.
Finally, I also experienced the development of damp in my bedroom that I believe is due to poor ventilation. This should not have occurred as the windows installed should’ve provided sufficient ventilation.
If I could go back I wouldn’t pick Regal Lettings to rent a property with, as I feel they make small minor issues into big ones (highlighted above), which just causes unnecessary stress.
When I moved into the property, the first issue I faced was a completely broken wardrobe, the draws would collapse into eachother as I pulled them out, the wardrobe was lop-sided and was leaning away from the wall. This was a potential safety hazard to me as my wardrobe overlooked my bed. I notified Regal of this issue straight away and their first response was to fix the wardrobe to the wall using 2 pieces of Velcro? I was appalled by this as the wardrobe was evidently still broken and complained. It took Regal 5 weeks of me living in this property for them to replace the wardrobe, a simple task no?
A few months in, my radiator stopped working as it should and I believed the issue could be resolved potentially by bleeding the radiator. I contacted Regal and had the worst experience, I was told that I should bleed the radiator myself and if I didn’t know how to do this I should watch a youtube video on how to do this?? I was also told if I did not want to do this I’d be responsible for the call out charge of a plumber. I was furious I didn’t want to bleed the radiator myself and be responsible for making it worse, but also I believed Regal should pay for the call out charge as a radiator is an essential item in a household, and it was not my fault it stopped working. Unfortunately, because nothing was being done about the situation, I had to purchase an electric fan heater to keep myself warm throughout the year.
Additionally, even though I know it is not a legal requirement to place locks on bedroom doors, I really advise Regal to rethink this especially when subletting properties to students. Two out of 4 bedrooms in my house didn’t have locks on them and Regal stated if we wanted locks on the other bedrooms, this would be at our own costs. This was very frustrating as often students feel the need for a lock for reasons such as their own personal security and the security of their possessions for when they leave the property.
Finally, I also experienced the development of damp in my bedroom that I believe is due to poor ventilation. This should not have occurred as the windows installed should’ve provided sufficient ventilation.
If I could go back I wouldn’t pick Regal Lettings to rent a property with, as I feel they make small minor issues into big ones (highlighted above), which just causes unnecessary stress.
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Opening Hours
Address
Regal Estates (Kent)
57 Castle Street
Canterbury
Kent
CT1 2PY
01227 763888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £495,000 | £495,000 |
| Lettings | 50% | 50% | £400 | £400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 0 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 14,2024
Jun 14,2024
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I understand the rental market is an absolute mess right now, this has left me in a position where I have dealt with the majority of estate agencies across Canterbury. I have been on many, many viewings and filled out applications and have had communication ...
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Jan 26,2023
Jan 26,2023
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Recently rented a property through Regal Canterbury and have been impressed by the level of professionalism and efficiency. It is great to see a local business performing to world class standards . Chelsea, Rosie-Anne and Megan were all very helpful...
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Sep 29,2022
Sep 29,2022
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I have been renting a flat from them in Canterbury, mrs Charlotte T. was the property manager.
The worst customer service i have ever experienced. No reply to e-mails, no call back on requests, not even to mention lack of repairs of faulty equipment i ...
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Jan 31,2021
Jan 31,2021
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I lived in a rented property managed by Regal Lettings for 1 year. Throughout this year I faced many issues which I strongly believe Regal lettings could’ve responded to in a more timely and efficient manner, below are just a few.
When I moved into ...
read full review
read full review
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Feb 13,2020
Feb 13,2020
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After a slow complicated start through no fault of Regal's , all my doing , Regal performed an excellent service on the purchase of my home in Fordwich, Canterbury.
I would highly recommended this estate agent, a big big Thankyou to all at Regal Canterbury.
Kind Regards ...
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Feb 01,2019
Feb 01,2019
4
people found
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this helpful
We used this company last year and to be blunt they were dreadful from the start. Slow to respond to any request for fixing problems, extremely rude staff who always seemed to prefer to argue rather than help.
We had the bath changed (eventually) that ...
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Comment on agent fees
Fees were excessive
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Jun 17,2018
Jun 17,2018
1
people found
this helpful
this helpful
I have used Regal for nearly 5 years to rent out two properties in Canterbury. They have always been proactive in finding me a tenant and dealing with all aspects of property management, no matter what problems may arise (maintenance, etc) without any hassle and always ...
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Comment on agent fees
Good. Reasonable rate and competitive wire others in the area.
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Sep 19,2017
Sep 19,2017
2
people found
this helpful
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Regal letting agency consistently tried to squeeze money out of tenants, at at the point of securing a property will often say things that are untrue in order to encourage you to rent with them, which results in problems later down the line. An example, ...
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Mar 14,2017
Mar 14,2017
3
people found
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I have to say that this is one of the most inefficient and unreliable estate agents I have ever had the misfortune to come across. Their whole approach was most unprofessional and inefficient. I was due to move in to a property, and the day ...
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Comment on agent fees
Absolutely appalled that I was unable to achieve any kind of refund whatsoever, even though the fault was entirely theirs.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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