100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
83% lettings fee satisfaction
Jan 30,2021
Jan 30,2021
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DO NOT RENT FROM LEADERS UNLESS IT IS YOUR LAST RESORT!!
DO NOT RENT FROM LEADERS UNLESS IT IS YOUR LAST RESORT!!
My wife and I are both doctors working at the general. We rented our home with a 3 year old daughter for 18 months under leaders tenancy. The experience was nothing but terrible from the start. During this period we had a heating and a bathroom flush issue that took 2 and 3 months respectively, this I should add is after constantly pursuing them with their endless excuses and creative vocabulary.
When the plumber and heating service men came to fix the issues, they confirmed, rightly so, regarding the status of their jobs to leaders agents who were responsible, but leaders conveniently let it hang in the loop as though it would somehow solve on its own thereby leaving me to inconveniently chase them up as Leaders could not be bothered.
On the occasion when the heating service man attended to fix, he clearly mentioned that he would not be able to repair it and someone would visit the following day to sort it out and therefore he would inform leaders on his report regarding the same. On speaking to leaders when nobody turned up, they mentioned that the report said that the problem was fixed which I know is clearly false and misleading, they then said that they can't help me. I had to chase the repairing company to find out what happened and they mentioned they knew it was not fixed. By now you would understand the frustration I had to go through wasting my precious time in training for the incompetence and sheer tricks leaders had played on me.
The only reason we put up with leaders was because moving out would have affected our training, otherwise we would have left the property on the drop of the first hat.
Simone Waller claiming to be the branch manager, was absolutely in the wrong job, no sense of professionalism, unbelievably rude and tried to play a fast one on me on our first conversation where she demanded we take the offer on that very day or else lose it if I came back the next day, from the way she spoke I am pretty sure she had tried that trick with many people before me and I won't be the last. Chloe Avery, Kelly Howard and Gavin Pryke who I found later were fairly reasonable and went ahead with no choice. There is a another agent and if I remember correctly her name was mitchelle who was profoundly rude and unprofessional.
All in all, STAY WELL AWAY unless you have no other option.
DO NOT RENT FROM LEADERS UNLESS IT IS YOUR LAST RESORT!!
My wife and I are both doctors working at the general. We rented our home with a 3 year old daughter for 18 months under leaders tenancy. The experience was nothing but terrible from the start. During this period we had a heating and a bathroom flush issue that took 2 and 3 months respectively, this I should add is after constantly pursuing them with their endless excuses and creative vocabulary.
When the plumber and heating service men came to fix the issues, they confirmed, rightly so, regarding the status of their jobs to leaders agents who were responsible, but leaders conveniently let it hang in the loop as though it would somehow solve on its own thereby leaving me to inconveniently chase them up as Leaders could not be bothered.
On the occasion when the heating service man attended to fix, he clearly mentioned that he would not be able to repair it and someone would visit the following day to sort it out and therefore he would inform leaders on his report regarding the same. On speaking to leaders when nobody turned up, they mentioned that the report said that the problem was fixed which I know is clearly false and misleading, they then said that they can't help me. I had to chase the repairing company to find out what happened and they mentioned they knew it was not fixed. By now you would understand the frustration I had to go through wasting my precious time in training for the incompetence and sheer tricks leaders had played on me.
The only reason we put up with leaders was because moving out would have affected our training, otherwise we would have left the property on the drop of the first hat.
Simone Waller claiming to be the branch manager, was absolutely in the wrong job, no sense of professionalism, unbelievably rude and tried to play a fast one on me on our first conversation where she demanded we take the offer on that very day or else lose it if I came back the next day, from the way she spoke I am pretty sure she had tried that trick with many people before me and I won't be the last. Chloe Avery, Kelly Howard and Gavin Pryke who I found later were fairly reasonable and went ahead with no choice. There is a another agent and if I remember correctly her name was mitchelle who was profoundly rude and unprofessional.
All in all, STAY WELL AWAY unless you have no other option.
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Latest Reviews
5th Jan 2023
reviewed by 'Vincent'
23rd Nov 2022
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23rd Nov 2022
reviewed by 'Claire'
17th Nov 2022
reviewed by 'Mike'
16th Nov 2022
reviewed by 'Colin'
Opening Hours
Address
Leaders
2-4 Head St
Colchester
Essex
CO1 1NT
01206 767673
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £23,200 | £335,000 |
| Lettings | 93% | 83% | £595 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 1 | 18 | 7 | 4 | 0 | 2 | 0 | 4 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 25,2023
Sep 25,2023
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Rob Perry always responds quickly and efficiently to sorting out any repairs or problems that may occur. Good communication skills whatever the issue....
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Jan 05,2023
Jan 05,2023
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Antonia Weekes were excellent and helpful by making sure that I moved in and settled well. I will give her 5 stars....
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Nov 23,2022
Nov 23,2022
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Rob has been really helpful since the day I moved in to the unit. He is very easy to contact and does respond fast making the communication very smooth....
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Nov 23,2022
Nov 23,2022
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Joleen is always very helpful and professional. She always responds promptly to all my queries. As a landlord it is reassuring to know I’m being so well looked after...
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Nov 17,2022
Nov 17,2022
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thanks to the staff of leaders. Special thanks to Robert Perry of lettings making my experience moving from London to Colchester fast ,friendly and welcoming, presenting me with my renewal and protecting my safety as a tenant is much appreciated and very good to know .
...
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Nov 16,2022
Nov 16,2022
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I have known Rob Perry for many years. He always gets to the heart of the problem and sorts it out quickly. Can't thank him enough....
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Nov 03,2022
Nov 03,2022
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I will give Robert Petry 5 stars and I know its not even enough. I wish there was more stars to give him. He is so helpful and honest, and truly kind. I would 100% recommend him....
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Nov 03,2022
Nov 03,2022
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Joleen was very helpful and professional. She was quick to respond and get what was required arranged and in place...
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Nov 01,2022
Nov 01,2022
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Leaders, big name , i had a great experience with Leader, when I was looking for a house to rent, I called Leader, the wonderful Chloe Avery answered the phone, she helped me a lot until I got the house I wanted, even without a down ...
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Oct 06,2022
Oct 06,2022
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Joleen very efficiently not only sorted out a repair for my boiler, but managed to save. Me thousands of pounds.
I was recommended a boiler repair service who condemned the boiler and wanted to replace it. Noting my concerns she contacted the usual engineer who ...
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Sep 30,2022
Sep 30,2022
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Probably one of the worst companies I’ve ever dealt with, so unprofessional , rude , incorrect information on contracts ( make sure you read it properly before signing). The negotiators have the worst customer service training it’s unbelievable . I would never recommend this company to anyone ....
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Sep 30,2022
Sep 30,2022
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Happy with the service always helpful and resolve issues. I live abroad and have peace of mind that my property is in safe hands...
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Sep 30,2022
Sep 30,2022
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Rob is always very helpful and very prompt to respond to any query. Leaders accommodate my requests easily and respond quickly to any maintenance issues....
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Sep 06,2022
Sep 06,2022
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Very pleased with the accurate and professional service provided by the Property Manager Joleen Parker.Queries are fast replied to and advice given promptly. Leaders overall is an excellent estate agent....
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Aug 25,2022
Aug 25,2022
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Utter incompetence in losing my deposit after vacating the property and tried to fob me off. They failed to protect the money and now the landlord and the agency is liable for legal action. Never use them. Staff at the Colchester branch are 'pass the ...
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Jul 20,2022
Jul 20,2022
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Leaders in Colchester have been so helpful!
I relocated from London and was a first time private renter but with all my dealings they were very happy to answer all of my questions and arrange viewing that sometimes had to be cancelled last minute due ...
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Jul 04,2022
Jul 04,2022
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If there is any time that we have an issue Joleen is straight away on the case, massively appreciate this, always friendly on the phone too!...
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Jun 15,2022
Jun 15,2022
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For Peace of mind and professional support and guidance Leaders stand head and sboulders above the others. For such a large company they provide a bespoke service. Even through trying and difficult times there was always someone on hand. Joleens knowledge and expertise handling my ...
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Apr 25,2022
Apr 25,2022
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Joleen Parker provide great services for rental properties. Joleen listen and respond efficiently to landlord's need and also tenants' requests for property maintenance. Highly recommended!...
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Apr 07,2022
Apr 07,2022
0
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Renting our next flat in Colchester was an amazing experience. People at Leaders were professional and helpful at every step .Responsive and flexible. Thank you ....
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Feb 08,2022
Feb 08,2022
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I want to commend Robert and Adam for the services I have enjoyed so far from the process of moving-in and settling in Byron’s Yard, Colchester. They’ve been so kind, helpful and always responding to conversations (via email and telephone) without hesitation. In ...
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Jan 23,2022
Jan 23,2022
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I enquired about a property to rent and spoke to Robert Perry he was very helpful and when the time comes I feel that he will do me proud...
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Jan 18,2022
Jan 18,2022
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From the moment I viewed the property right up until I moved in Chloe Dance was so very helpful, attentive and nothing was too much trouble. She made the whole moving experience very easy even when I experienced hurdles she helped and advised to overcome ...
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Jan 10,2022
Jan 10,2022
0
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Great rent sign up experience from Chelmsford branch, efficient and friendly (relates to the two stars)
However, it took 7 weeks and Letter before court Action to receive my overpaid rent. Then needed a TDS Dispute application to secure my successful deposit refund 16 weeks later.
The ...
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Nov 24,2021
Nov 24,2021
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Very impressed with the customer service from Leaders, particularly Rob Perry who is so helpful and always responds promptly to any queries....
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Nov 11,2021
Nov 11,2021
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I rented a property through leaders within short notice and found them really professional. Property manager Joleen Parker assisted me courteously even when I was closing tenancy and moving into my own property. Keep up the good work Leaders....
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Nov 08,2021
Nov 08,2021
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I’ve dealt with Leaders for several years letting three properties out with them. Both Julie Preston and Robert Perry have always been really helpful, nothing is too much trouble. All the properties have lovely tenants carefully vetted by them. Any maintenance gets dealt with ...
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Nov 03,2021
Nov 03,2021
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Usually all good,although it does seem odd that to speak to the Clacton branch we have to connect first with Colchester....
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Sep 15,2021
Sep 15,2021
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We had excellent experience in Colchester with Leaders. Our property manager was Rob Perry and he was so helpful. We had lack of communication from landlord and he always made sure to help us get to landlord. Thank you Robert...
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Jul 27,2021
Jul 27,2021
1
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My contact point is Rob Perry. He is always very helpful, and quick to reply to emails. As a landlord living not living in the uk, I find this is very important, as is his helping to deal with repairs etc, that I cannot deal ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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