0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jan 30,2021
Jan 30,2021
0
people found
this helpful
this helpful
Let my property as a Landlord and had the worst experience with the team at Urban City Estates right from the letting to management of my property.
Rent was constantly paid late and had to be chased, the branch manager has his own agenda of taking a cut out of work which didn’t need doing. He went as far as making false promises to the tenant, attempting to forge documents with my signature and also encouraging my tenant to make a complaint to the council. To my understanding that’s not what I paid them the monthly management fee for.The branch manager can take credit for most of these breaches.
They also owe my tenant a reservation fee which was never refunded as promised. The branch manager acted in a very rude, disrespectful and arrogant manner. Overall I would not recommend Urban City Estates to landlords or tenants.
Rent was constantly paid late and had to be chased, the branch manager has his own agenda of taking a cut out of work which didn’t need doing. He went as far as making false promises to the tenant, attempting to forge documents with my signature and also encouraging my tenant to make a complaint to the council. To my understanding that’s not what I paid them the monthly management fee for.The branch manager can take credit for most of these breaches.
They also owe my tenant a reservation fee which was never refunded as promised. The branch manager acted in a very rude, disrespectful and arrogant manner. Overall I would not recommend Urban City Estates to landlords or tenants.
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Latest Reviews
30th Jan 2021
reviewed by 'Gary'
Opening Hours
Address
Urban City Estates
104 High Street
Smethwick
West Midlands
B66 1AA
0121 558 3229
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 50% | £600 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 30,2021
Jan 30,2021
0
people found
this helpful
this helpful
Let my property as a Landlord and had the worst experience with the team at Urban City Estates right from the letting to management of my property.
Rent was constantly paid late and had to be chased, the branch manager has his own agenda of ...
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read full review
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Oct 15,2020
Oct 15,2020
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people found
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Rented a commercial property and adhered to all agreed conditions. Spent a lot of money getting the project underway, only to be told my contract was being terminated as someone had offered them more money per month. Massively out of pocket financially and treated in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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