Living Space Estate Agents
Islington, London, N1
3/5, 26 reviews
50% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Living Space Housing and OpticRealm - renter beware...”

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Jan 29,2021
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Ali
By: 'R2D2'
Jan 29,2021
1 people found
this helpful
Literally the most disorganised and unprofessional company to deal with. Total dis-connectivity to their partner OpticRealm who build and manage it. They turn out to be more of a nightmare once you become their tenant!
I’ve never moved out of a property so fast, after 6 months of issues with OpticRealm ( most still unresolved I had had enough). So have other tenants on Layla Court, 640 Holloway Road. As far as I know they are all planning to leave as soon as they can.

Do not work with living space housing if you don’t want the most stressful on-boarding experience in finding a home. The team seem to have clue no properties being showed, all they do is open the door, you figure out the rest. Because you will find what they told you is not correct! Just yesterday their Agent Shannon was telling the viewers the over is also a microwave!!!( it’s not)

Living Space simply show the property but you contract with OpticRealm. Olivia Popescu who onboards you at OpticRealm is a nightmare. Absolutely inflexible, unwilling to assist with any problems because it would mean accountability. No apologies when things go wrong. They’ll just tell you to log it on some app which they never told you about in the first place.

As a tenant you will be living with a raft of issues you have to resolve and painstakingly take time out for. It ended up connecting all of us who live here to help each other out with issues since one by one we all the same problems. No hot water, toilets blocking every few weeks, ceiling peeling off bare in mind it just got built. Installations of white ware were all incorrect or unfinished. I’m bot talking one flat ....I talking 4-5 or five of us going through the same dramas. Olivier telling me not to talk to others about problems. We are friends and in the building because we end up resolving or trying to help each other out. It takes 2-4 days for Olivia to answer you. That’s a long time to be without hot water. My neighbour let me use his on moving weekend. This is how crap these properties are and there is zero customer care from Olivier at OpticRealm.

Most of these are - blocked toilets, cracked ceilings, hot water issues, billing issues for energy because their partners have installed meters incorrectly. The sound proofing is terrible. You’ll never get any sleep from the thumping from the flat above. Or dogs barking from other apartments.
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Latest Reviews

View all Reviews 26
4th Jan 2022
reviewed by 'Tanzin Afrin'
“Ayse Bayram she is absolute incompetent. First agreement did wrong second one took ages. Ask for details while asking why ......”
5th Mar 2021
reviewed by 'Claire'
“Friendly and helpful. I moved in during COVID - was a quick and easy process. The Agent who showed me ......”
25th Feb 2021
reviewed by 'Miss C'
“Can you give no stars?If you want to deal with a company that will take your money and time ......”
11th Feb 2021
reviewed by 'Salma'
“Brilliant service!Shannon and Aaron have gone above and beyond to successfully vet and move in new tenants during lock ......”
29th Jan 2021
reviewed by 'R2D2'
“Literally the most disorganised and unprofessional company to deal with. Total dis-connectivity to their partner OpticRealm who build and manage ......”
24th Aug 2020
reviewed by 'Eimear'
“The service from the team at Living space was second to none! All polite, understanding and accommodating. I've been renting ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Living Space Estate Agents
105 St Pauls Road
Islington,London
Greater London
N1 2NA
020 7354 0505

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £715 £2,210
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 11 9 0 0 0 0 1 3
Areas covered
Services offered
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Islington, N1
Islington, N1

“Worst company...”

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Jan 04,2022
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By: 'Tanzin Afrin'
Jan 04,2022
0 people found
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Ayse Bayram she is absolute incompetent. First agreement did wrong second one took ages. Ask for details while asking why do you require can't response saying director needed. Very rude and unprofessional....
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“Friendly and helpful....”

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Mar 05,2021
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By: 'Claire'
Mar 05,2021
0 people found
this helpful
Friendly and helpful. I moved in during COVID - was a quick and easy process. The Agent who showed me the property was an excellent communicator and the referencing process was efficient. I had a quick turnaround (3 weeks) from viewing to moving in. I have ...
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“Can you give no stars?...”

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Feb 25,2021
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By: 'Miss C'
Feb 25,2021
0 people found
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Can you give no stars? If you want to deal with a company that will take your money and time and do the bare minimum to help you with anything then go to these guys. Had the absolute worst experience renting through them and the ...
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“Brilliant service! Shannon and Aaron have go......”

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Feb 11,2021
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Aaron
By: 'Salma'
Feb 11,2021
0 people found
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Brilliant service! Shannon and Aaron have gone above and beyond to successfully vet and move in new tenants during lock down....
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“Living Space Housing and OpticRealm - renter beware...”

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Jan 29,2021
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Ali
By: 'R2D2'
Jan 29,2021
1 people found
this helpful
Literally the most disorganised and unprofessional company to deal with. Total dis-connectivity to their partner OpticRealm who build and manage it. They turn out to be more of a nightmare once you become their tenant! I’ve never moved out of a property so fast, ...
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“Excellent, reliable and trustworthy team....”

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Aug 24,2020
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Aysel
By: 'Eimear'
Aug 24,2020
0 people found
this helpful
The service from the team at Living space was second to none! All polite, understanding and accommodating. I've been renting in London for well over 10 years and I can honestly say they are easily the best agents/property management team I've ever dealt with. Special ...
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“Lovely friendly service...”

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Nov 08,2019
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Ali
By: 'John'
Nov 08,2019
1 people found
this helpful
What a fantastic personalised friendly service, Toni and Ali an absolute joy to liaise with, to ensure the rental process went smoothly. Would thoroughly recommend thank you again Toni and Ali!...
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“Living Space Estate Agents have been extremel......”

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Oct 15,2019
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Aysel
By: 'Nikita'
Oct 15,2019
1 people found
this helpful
Living Space Estate Agents have been extremely helpful in any inquires we may have had-they have not failed to be available, on top of things and to help complete any necessary paperwork. Aysel is always kind and helpful regardless of the issues and goes out ...
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“I’m pleased to be letting my managed apartment with ......”

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Jul 04,2019
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Aaron
By: 'Darrel'
Jul 04,2019
2 people found
this helpful
I’m pleased to be letting my managed apartment with LSEA again - our current tenants are again professionals who have been great from day one. The service from my main contacts, Aaron and Aysel, has been first class which I really hope continues! I ...
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“Time wasters and vague communication...”

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May 28,2019
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By: 'shasha28'
May 28,2019
1 people found
this helpful
I am a tenant who has recently had to go through the referencing process, unfortunately with LSEA. I religiously paid the 300 GBP fee at the beginning of the process, even in the knowledge that it is going to be abolished from the 1st June 2019, as ...
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By: shasha28
Jan 29, 2020
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There's no excuse for being such inefficient time wasters. You only need to look at how long it has taken you to reply to my review... 6 months. Congratulations on being the worst letting agents in London. ...

“Extremely pleased tenant...”

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Apr 04,2019
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By: 'Selena'
Apr 04,2019
0 people found
this helpful
I am so pleased with the outstanding service provided from Living Space. i usually don't take the time to write reviews but living space went above and beyond for all of our requests with the property we have just recently moved into. i would definitely ...
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Comment on agent fees
Very good for the service provided
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“Good service...”

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Mar 27,2019
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By: 'Diego'
Mar 27,2019
0 people found
this helpful
We found flat through Living space the whole process from start to moving in was very good and smooth. They were happy to discuss few issues with the landlord and resolved matters very quickly, we are very happy with the service!! Thank you Living space, ...
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Good
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“Excellent customer service...”

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Mar 25,2019
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By: 'Happy'
Mar 25,2019
0 people found
this helpful
Living Space staff promptly reply to any issues in the property and do their best to fix it swiftly. They are all polite, sympathetic and friendly, truly great throughout the tenancy period....
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Comment on agent fees
It is fair for their customer service
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“Extremely pleased...”

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Nov 29,2018
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By: 'Happy'
Nov 29,2018
0 people found
this helpful
Very pleased with this Estate Agents the process was very smooth from start to finish and the agents always kept me up to date with how the deal was coming along. very professional and helpful and were happy to answer any questions i had for ...
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Comment on agent fees
Very good for the service they provide.
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“More like waste of space...”

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May 19,2018
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By: 'Waste'
May 19,2018
3 people found
this helpful
Tenants - don't go anywhere near these guys! They are knowingly representing a landlord who is leasing properties not fit for purpose. We have had the year from hell in their advertised property, dealing with gas leaks, the oldest boiler the repair man had seen ...
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Bad
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By: living space
Nov 26, 2019
View all comments (1)
We had confirmed that we do not manage the property, but we still tried to help and had conversation with the landlord and yourself as your relationship had become difficult. I believe the landlord had provided you with an update GSI and his builder had attended but due to the way you spoke to the builder, he was not willing come back and the landlord had to assign other contractors. We spend a lot of our personal time to try help both parties, when we bridged a common ground, the landlord was ...

“Absolutely shocking service from start to finish. Knowledge of the ......”

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Apr 21,2017
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By: 'FED'
Apr 21,2017
8 people found
this helpful
Absolutely shocking service from start to finish. Knowledge of the lettings process was non-existent as was the property management!...
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“Terrible experience. Incompetent staff. Inept in terms of organization and ......”

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Jul 24,2015
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By: 'm2015'
Jul 24,2015
4 people found
this helpful
Terrible experience. Incompetent staff. Inept in terms of organization and communication. LSEA are generally unhelpful and unresponsive to queries of any sort. Complete lack of advance notice for viewings, to the point that they claimed to be outside the property with not advance warning but ...
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Comment on agent fees
Completely unjustifiable given the shocking lack of service and/or understanding of paperwork and legal obligations.
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“I am totally dumbfounded that you can have such an ......”

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Apr 02,2015
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CLAIRE
By: 'Dissatisfied'
Apr 02,2015
15 people found
this helpful
I am totally dumbfounded that you can have such an incompetent RUDE management at your office! The person who I was dealing with is called CLAIRE BRUCE and she did not know her head from her elbows. She was rude constantly rolling her eyes and ...
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“This is my second time renting through Living Space and ......”

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May 30,2014
Minithumbup
By: 'H'
May 30,2014
2 people found
this helpful
This is my second time renting through Living Space and on both occasions they were really good and helpful and the staff were excellent and really friendly and always got back to me and made the process of renting feel so easy and stress free. ...
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“I have to say I am surprised with the reviews ......”

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May 29,2014
Minithumbup
By: 'Mike'
May 29,2014
17 people found
this helpful
I have to say I am surprised with the reviews as I had a really good experience with them and they gave me really good advice and service and the staff were really friendly and helpful all the time. I personal would recommend Living Space ...
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“I have to say I am surprised with the reviews ......”

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May 28,2014
Minithumbup
By: 'Mike'
May 28,2014
0 people found
this helpful
I have to say I am surprised with the reviews as I had a really good experience with them and they gave me really good advice and service and the staff were really friendly and helpful all the time. I personal would recommend Living Space ...
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“I made the mistake of renting from Living Space estate ......”

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Mar 09,2014
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By: 'Tim'
Mar 09,2014
7 people found
this helpful
I made the mistake of renting from Living Space estate agents. I will always consider more carefully when renting in future. The staff were charming until we put pen to paper, things went downhill from there. Will not go near again....
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“Incompetent, and then don't seem to have the ability to ......”

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Feb 11,2013
Minithumbdown
By: 'Jerry'
Feb 11,2013
9 people found
this helpful
Incompetent, and then don't seem to have the ability to understand their errors. I had two appointments and on both occasions received a call literally one minute before the meeting time to cancel/delay. Being late happens, but the level of notice was unacceptable. They ...
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“The agent is calling you 3 times before the viewing but ......”

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Aug 26,2011
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By: 'donna'
Aug 26,2011
6 people found
this helpful
The agent is calling you 3 times before the viewing but not once when you get to the property. We had a bad experience with them and wasted our time. We were not contacted to let us know whom they are sending nor gave us a ...
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What agent could do to change your mind?
Give us a mobile number in the first place or contact us. It is the most annoying thing to stand in the cold for 30minutes, beeing stood up!
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“They were friendly but failed to turn up for the ......”

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May 18,2011
Minithumbdown
By: 'Mick'
May 18,2011
2 people found
this helpful
They were friendly but failed to turn up for the first property we had arranged to view. We did end up signing a contract with them but, when pressed on whether the deposit would be protected, they said it didn't have to be, which is ...
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“Do not use these guys! They will palm you off ......”

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Jun 29,2010
Minithumbup
By: 'dkmb'
Jun 29,2010
8 people found
this helpful
Do not use these guys! They will palm you off to Avalon Letings http://www.allagents.co.uk/avalon-lettings/ (just read the reviews to get an idea) then claim no of it is there problem even though we signed the initial contract with them, as ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Living Space Estate Agents, London N1 2NA



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