94% sales valuation accuracy
100% sales fee satisfaction
Jan 28,2021
Jan 28,2021
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My house was on the market through C J Hole Westbury-on-Trym before and during the first national lockdown. The poor communication between members of the team was fairly evident from the start, with various staff contacting me to discuss the same matters. The poor organisation continued throughout the viewing process - though to be fair, they did manage to get me some viewings. I had to contact the office (with great difficulty on some occasions) when they forgot to mention that the viewings were over and that we could return home. Sometimes the viewing had not even gone ahead! In the end, this poor organisation led to unannounced entry to my property by a member of C J Hole staff with two potential buyers. C J Hole had given me no notification of this visit whatsoever, and myself and my partner were symptomatic and following COVID 19 quarantine measures at the time. It's safe to say I collected my keys as soon as I was able!
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Latest Reviews
6th Feb 2023
reviewed by 'Howard Mason'
23rd Dec 2022
reviewed by 'Mr & Mrs Allen'
18th Nov 2022
reviewed by 'Disappointed House Owner'
19th Apr 2022
reviewed by 'Charlotte Thompson'
1st Mar 2022
reviewed by 'Karin Mcleod-Grant'
9th Feb 2022
reviewed by 'Karin McLeod-Grant'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £60,000 | £797,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 66 | 2 | 20 | 1 | 1 | 1 |
Areas covered
- BS10
- Westbury-on-Trym
- BS11
- Henleaze
- Brentry
- Henbury
- Combe Dingle
- Sea MIlls
- Blaise
- Shirehampton
- Stoke Bishop
- BS9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 06,2023
Feb 06,2023
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We had great service from the start, Daniel visited us and explained clearly the about sale; came back and took photos and within a week we had had numerous views and two offers. After the sale kate Cullen took us through to completion with constant ...
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Dec 23,2022
Dec 23,2022
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Really pleased with a recent sale George and his team
at the Westbury on trym branch guided us through the process and worked tirelessly with marketing the property giving us sound advice to achieve a satisfactory price. Communication was also great throughout....
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Nov 18,2022
Nov 18,2022
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Avoid CJ Hole Westbury on Trym, bad communication, offered no guidance off their own backs after initial valuation, could never trust a word they say, far better agents out there who give down to earth advice rather than tell you what ‘they’ think you want ...
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Apr 19,2022
Apr 19,2022
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We have been really impressed with the service provided by George, Sam and Lorraine on both selling our home and buying another through them. Would recommend to others....
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Mar 01,2022
Mar 01,2022
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Luckily C.J. Hole was the sellers’ agent. Lorraine was extremely efficient, helpful, polite and pro-active. We experienced difficulties with our solicitors and Lorraine proved to be an experience intermediary. When things fell through the cracks with the solicitors, Lorraine was on the ball to ...
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Feb 09,2022
Feb 09,2022
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We have just exchanged contracts via C.J.Hole with the help of amazingly efficient and proactive Lorraine Banbury. We had difficulty with our solicitors when, due to the exit of a staff member, our matter fell through the cracks. It was with Lorraine‘s ...
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Oct 04,2021
Oct 04,2021
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Avoid , the flat was viewed virtually and let to the next poor tenant virtually (I hope the new tenant can cope with the damp and spiders in the flat). Multiple anti social behaviour issues, noise disturbance, police visiting regularly even armed police. The building Glencoyne ...
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Jul 09,2021
Jul 09,2021
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My sale had a lot of hiccups along the way and as a result confirming exchange and completion became a major problem. Cleo worked so hard to get the chain to completion and without her pro-active efforts I doubt it would have happened. She was ...
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Jun 30,2021
Jun 30,2021
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This is the second time we have employed C J Hole to sell our homes. George the team have been brilliant again. The pricing strategy and help in selecting offers was particularly successful. Communications were faultless and Lorraine drove the process through to completion. The ...
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May 05,2021
May 05,2021
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CJHole have been extremely helpful and professional in assisting me with the sale of my property. They have been excellent at keeping me informed. Advising me when the situation became difficult and supporting me with the sale. I would thoroughly recommend this agent to anyone ...
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Mar 17,2021
Mar 17,2021
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I have had great experiences with CJ hole for buying our new house. The team in Bristol westbury on trym is beyond and above excellence ! The viewing house process was helpful and efficient, the staff gave us facts not trying to make a sale and ...
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Mar 16,2021
Mar 16,2021
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I contacted C J Hole as the local agent for the area.
They were efficient and friendly.
The asking price was achieved....
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Feb 21,2021
Feb 21,2021
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We have recently sold our house through CJ Hole. They have been brilliant from start to finish. An extremely professional estate agent who have made the selling of our home as smooth as possible, in a particularly challenging time. Communication has always been extremely efficient ...
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Feb 19,2021
Feb 19,2021
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I had a very good experience with CJ Hole, from the friendly, helpful agent, who was frequently in touch, offering to change things up, photos, descriptions etc to try to attract interest, to the after sales team who worked tirelessly chasing solicitors to speed up ...
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Feb 15,2021
Feb 15,2021
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Thank you so much to Cleo for helping us buy our new home, it wasn't a easy one. She was always very professional and responded so quickly to any issues. I was amazed she hadn't worked at CJhole for long. Thanks again Cleo, you have ...
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Jan 28,2021
Jan 28,2021
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My house was on the market through C J Hole Westbury-on-Trym before and during the first national lockdown. The poor communication between members of the team was fairly evident from the start, with various staff contacting me to discuss the same matters. The poor organisation ...
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Feb 11, 2021
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We are sorry to hear that you feel like you have had this experience with CJ Hole. As you can see by our other reviews, it is very rare that we have negative feedback, so we do take your thoughts and concerns very seriously.
We are disappointed to hear that you felt that communication was poor. We were thrown in to the first national lockdown when your house was on the market, and as with many other companies we did our very best to navigating our way through this with a reduced number of sta ...
Jan 26,2021
Jan 26,2021
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We sold our late mother's house through CJ Hole and would highly recommend them. As we were selling during a pandemic and didn't live in the area ourselves it was good to know that we could trust them to handle the whole process very smoothly.
...
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Jan 25,2021
Jan 25,2021
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Rencently sold our property with CJ Hole in Westbury village. We were given the best service they provide. Warm friendly team very professional throughout the whole process. Lorraine Banbury sales negotiator was fantastic during the sales progression, keeping us informed everystep of the way. Would ...
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Jan 18,2021
Jan 18,2021
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Excellent, professional service, even in these difficult times ( Thanks Alex) Easy viewing arrangements, easy to contact for updates (thanks Lorraine) I would highly recommend CJ Hole....
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Jan 13,2021
Jan 13,2021
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C.J.Hole were a great help in selling our property. Thoroughly recommend them. Cleo deserved to be mentioned here, thank you Cleo....
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Jan 11,2021
Jan 11,2021
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I have bought and sold two properties through CJ Hole and found their services to be very professional. The Westbury and Henleaze offices work as a team, so there are plenty of staff available for viewings and support.
Within 24hrs of putting my last property ...
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Nov 13,2020
Nov 13,2020
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Lorraine was the oil that lets the gears of the sales process run. She worked over and above to ensure neither legal side slowed down which frequently threatened to happen.
I have only ever sold one house and I am pleased that Lorraine was my ...
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Oct 27,2020
Oct 27,2020
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I was extremely impressed with the Westbury team. This was the first time I had sold a property so was anxious throughout. They were highly professional, extremely knowledgeable and very good at what they do. Annabel started the process with me and answered my numerous ...
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Sep 27,2020
Sep 27,2020
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Highly recommended. Demonstrated excellent local knowledge and sold the house quickly at the asking price. The Progress Team were brilliant, quickly ironing out any issues and keeping me informed of progress on a weekly basis without my need to chase them up. I would recommend ...
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Aug 25,2020
Aug 25,2020
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Selling and buying a house is one of life's most stressful thing to do, the whole process was made easier and less stressful with CJ hole, their sales progressor was very helpful in updating us and carried a very calm disposition. From start to finish ...
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Jul 20,2020
Jul 20,2020
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CJ Hole marketed my house in a very professional way and facilitated a quick sale despite the Covid-19 pandemic. They perhaps could have been a bit clearer when my buyer was negotiating on points raised in the survey but we got there in the end. ...
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Jul 03,2020
Jul 03,2020
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I don't know what I'd have done without the sales progression team! Solicitors don't talk to each other, but Lorraine and Kim helped me discover what was going on and where to get things moving again at every stage. The rest of the process was ...
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Jun 18,2020
Jun 18,2020
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The sale was a long drawn out process, especially with covid19 lock down. I am giving 5 stars purely because of the professional, caring , persistence and excellent communication skills of one individual. Thank you Kim Richards. C J Hole should give you the estate agent's award ...
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Jun 16,2020
Jun 16,2020
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I have experience of CJ Hole as a landlord and as a seller. Very professional. Excellent communications. Highly experienced. I would have no hesitation in using again....
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May 12,2020
May 12,2020
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we have just used CJ HOLE to sell our house in Westbury-on-trym. out out 4 different Estate Agents they got more viewers through the door and sold quickly. The after Sales care was second to none! sales progression Manager KIM RICHARDS went 'above and beyond' to ...
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Last updated at 10:04 AM 30/01/2015 by allAgents
Best Estate Agent in BS9 
We are disappointed to hear that you felt that communication was poor. We were thrown in to the first national lockdown when your house was on the market, and as with many other companies we did our very best to navigating our way through this with a reduced number of staff and we can only apologies if there was a drop in communication during this difficult period.
In regards to entering a property, we would only do this if it was confirmed with our vendor, and the notes on our system showed that we did confirm this viewing the day prior. However we can only apologies if you feel that this wasn’t the case.
We did follow this up with you with a formal meeting back in July and had thought that we had cleared this up, so we are sorry here that you still feel this way.
If you do wish to discuss this further, please don’t hesitate to give our office a call.
Kind Regards, The Team at CJ Hole