“Davis Tate does not value customer care only taking care of getting your money....”
1 Star Review
Jan 21,2021
By:
'Alex'
Jan 21,2021
Branch: Twyford, 5 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG10
Branch: Twyford, 5 High Street
Lettings (as a Tenant)
Postcode: RG10
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We arrived at the property to move in and collect the keys as agreed.
We were greeted by the guy taking the inventory from an independent company who said "you're not moving in today are you?" we said "yes why" and he said "It's really bad in there, I had to take over 300 photos". There were issues we did not know were there we had not been told about, like the new flooring coming up, damp and the fact it had not been cleaned and looked like a building site. You would think this would be quite a priority, especially with Covid and I am venerable.
We came back and were questioned like we were over exaggerating but sent over photos.
A clean was arranged the next day which was done but when we came back the floors had not been cleaned and were still covered in dust/emulsion and the fridge had not been cleaned out for example. I had to send a video of the dust being wiped off the floor. We have been waiting for a second proper clean to be done and some of the house issues to be fixed, which now have been but as last weekend was a write off and we work full time we can only move in this weekend. We rented a van for the weekend which of course we couldn't use and had to cancel and make new arrangements. We asked for the contract to be moved to a week later so our rent would start from when we could actually move in, not mentioning the van or the inconvenience but the landlord and Davis Tate refused and or refused to give us a rent rebate. You would think as it was there mistake, especially in these times when we had all our stuff to move and couldn't they would show good faith and make this right with a customer, nope. I was passed to 4 different people and eventually got a very condescending operations manager who offered us a £50 john Lewis voucher and told us "Technically, we could have moved in and cleaned around it, some people have done" wow. Its not about the money as we have already paid the first month for me its the principle and now knowing this company couldn't care less about its clients and that worries me and my partner as the contract is for 2 years. Personally I would give them a wide birth.
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