0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
Poor client service, they are very rude via emails if they actually do respond. Took 4 months to get a reply after sending about 10 emails. Won’t share invoices and paperwork, charge a lot of fees but won’t disclose what for. Poorly run company. Threaten to take matters further for a few hundred pounds.
AVOID THEM AT ALL COSTS
If I had to sum them up I’m three words
Unprofessional, uninterested, unsympathetic
AVOID THEM AT ALL COSTS
If I had to sum them up I’m three words
Unprofessional, uninterested, unsympathetic
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Latest Reviews
27th Jan 2021
reviewed by 'Rob'
31st Jan 2018
reviewed by 'Gio'
7th Nov 2014
reviewed by 'essextenant'
18th Oct 2013
reviewed by 'serum'
Opening Hours
Address
H V & G Sorrell
40 Clarence Street
Southend on Sea
Essex
SS1 1BD
01702 342225
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £675 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 07,2023
Oct 07,2023
2
people found
this helpful
this helpful
Whatever one thinks of their interpersonal and professional skills is irrelevant. The attached Notice of Improvement from Southend-on-Sea Council's Private Sector Housing Department sheds light on Sorrel's ways of working....
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Feb 23, 2024
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(1)
Poor service particularly from the rude and arrogant Sharron Holtum. ...
Jan 27,2021
Jan 27,2021
1
people found
this helpful
this helpful
Poor client service, they are very rude via emails if they actually do respond. Took 4 months to get a reply after sending about 10 emails. Won’t share invoices and paperwork, charge a lot of fees but won’t disclose what for. Poorly run company. Threaten ...
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Jan 31,2018
Jan 31,2018
0
people found
this helpful
this helpful
Poor service, no client management skills and threatening demands for small sums of money. A sad demise of a once reputable estate agent....
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Comment on agent fees
Extremely high service charges for a very poor management.
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Apr 22, 2020
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(2)
I have also offered to pay off what I owe in instalments but not good enough just more threatening email oh then saying going to garantors for money but under the circumstances the whole world has no money with people not be able to work surely they would understand that when you explained it but no just threatening me all the time making me more I'll discussing behaviour from so called professional people Stephen knock knock offs you been warned stay away from this angency ...
Nov 07,2014
Nov 07,2014
0
people found
this helpful
this helpful
Terrible estate agents. The secretary is unfriendly and rude. All correspondence with the letting agent was arduous and time consuming. Matters of conflict were handled badly and any doubts over their terms were ignored, the term 'customer is always right' certainly doesn't get taken on ...
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What agent could do to change your mind?
More communication with tenants, secretary needs to learn customer service skills as she lets the company down.Attached Filesnbsp;
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Oct 18,2013
Oct 18,2013
1
people found
this helpful
this helpful
incorrect invoices from the agent, they charged me what they felt like charging.
poor maintance on the property i rented from them, and they still do not answer my question about invoices, and they gave me incorect information when i took out the property from ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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