I see plenty of places where this can be Envisage's fault.

-It's illegal to pressure tenants into paying any non-refundable fee without allowing them to see the COMPLETED contract. You should know that as estate/letting agents; look it up.

-It's immoral (possibly illegal) to put so much pressure on potential tenants to pay so much money with no time to discuss/think things over. You just asked for £1050 on the spot, that's crazy.

-It's immoral to allow such ridiculous price increases. I have no evidence to suggest that it's because you were dealing with students that you allowed this to happen, but I'm willing to bet a £150 administration fee that this wouldn't have happened to a 30 y.o. professional looking to rent with you.

Essentially, to put it simply for you, the problem is that your agency is looking out for the Landlord and for itself; not for student tenants. You're willing to manipulate the easy target because you know that students generally don't have a leg to stand on.

I think the amount of care you put into making sure that your above response was coherent and grammatically sound is a good indication of how much you actually care.

(If there's any dispute on any of this, I would happily upload the recording that I took of our meeting on request)

Many thanks for your feedback, but on this occassion envisage did not request a 7th bedroom it was actually the owner and as you are aware please note we only follow our clients instuctions, our organisation is here to help and no matter were you go you as tenants you should be fully aware that the deposit can differ from the rent as is what is agreed by the landlord not the letting agent. i do not understand how this can be of any of envisage sales and lettings fault.