0% lettings valuation accuracy
18% lettings fee satisfaction
“Premier Estates incompetent managing company, some staff are just rude unhelpful and lie...”
Jan 22,2021
Jan 22,2021
2
people found
this helpful
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The fire alarm keeps going off multiple time throughout the night. This has been going on throughout the week. I had called the out of hours maintenance number to inform them of the situation. Perfectly nice people but not much they could do.
By the end of the week I called during office hours in the hopes of finding out what was happening and what was being done.
I got through to a Chelsea, I explained I was calling due to the fire alarm and inquired as to why this was happening and what was being done about it.
She replied saying that an engineer was coming out to solve the problem.
I explained that engineers have been coming out all week and the problem has yet to be solved, so what are they doing to get to the root of the problem and why was the alarm repeatably going off?
There were three instances that night around 11.00, 4.30 and 8.00.
She explained that one of in instances was the fire lever went off (I believe the 11.00pm). But the other two she said it was due to tenants tampering with the detectors and alarms. Although this is likely true that people did tamper with their alarms, I suggested that this was unlikely the cause of the alarms going off. One because tampering with the alarms wouldn't set off the alarms for the whole building (something that I later confirmed by speaking to the engineer directly). Two this meant she was accusing people of waking up in the middle of the night (4.30am) to tamper with the alarm which would be ridiculous as it would clearly be a reaction to the alarm going off.
She then proceeded to have a go at me for the fact that people tampered with their detectors/alarms, going on about fines and how under no circumstances should you tamper with them. Now to be clear I haven’t and wouldn’t tamper with my detector/alarm as a value my life more than my sleep and wouldn’t want to endanger others. However, I can defiantly empathise with my fellow tenants who have been woken up frequently and multiple times throughout the night, people must go to work and have families and young children who are asleep. Chelsea in this regard had no sympathy.
In fact, for the other times, that night and earlier in the week, she just blamed the tenants saying they must have set it off by either smoking, burning toast or showering, why this would set off the whole building, bring over half a dozen fire trucks every time and not just the effected apartment at least initially I don’t know. But apparently this is due to high risk cladding, like that at Grenfell Tower, which I don’t understand why the company hasn’t dealt with this very serious issue.
I didn’t believe most of the things that she was saying, because blaming tenants in most of the cases was illogical. And the sheer number of times this occurred strongly suggest that it was a maintenance issue. I stated that given the consistence of the issue they should really be doing more about it, and she told me it wasn’t a consistent issue. I had called the out of hours most of the times the alarm went off so they have a log of the amount of time I called.
The fact that none of this was information that she was aware of indicates that Premier Estates systems is woefully inadequate. The idea that we are high risk for fires, and they are apparently doing nothing about it is shocking (but perhaps that issue is more complicated).
As for Chelsea, I didn’t expect her to know everything about what was happening, but at the very least have notes of the incidents reported from tenants, the fire department and the alarm engineers. I would have expected she would be able to explain the issues behind each of the incidences and ensure me that they were doing everything they could to solve the issue. Instead she blamed the tenants unjustly and blatantly lied about the reasons behind the issue and showed very little understanding of the situation and no empathy for those effect.
After this this I spoke to the engineer directly and the issue is apparently due to the system being water logged (probably due to the excessive rain we have had recently and informed Chelsea), effectively proving that she was nonsensical blaming tenant and lying about the causes (although some may have been due to actions of the tenants, not all of them could have been). Her behaviour and attitude I found utterly abhorrent (I am not a fan of being lied too). It also highlighted the incompetence Premier Estates as I was able to find the reason for these incidents while they remained clueless.
I strongly suggest that Premier Estates better evaluates its systems to make sure vital information is available, as well as, train their staff to deal with incidences with clear logic, understand and empathy.
By the end of the week I called during office hours in the hopes of finding out what was happening and what was being done.
I got through to a Chelsea, I explained I was calling due to the fire alarm and inquired as to why this was happening and what was being done about it.
She replied saying that an engineer was coming out to solve the problem.
I explained that engineers have been coming out all week and the problem has yet to be solved, so what are they doing to get to the root of the problem and why was the alarm repeatably going off?
There were three instances that night around 11.00, 4.30 and 8.00.
She explained that one of in instances was the fire lever went off (I believe the 11.00pm). But the other two she said it was due to tenants tampering with the detectors and alarms. Although this is likely true that people did tamper with their alarms, I suggested that this was unlikely the cause of the alarms going off. One because tampering with the alarms wouldn't set off the alarms for the whole building (something that I later confirmed by speaking to the engineer directly). Two this meant she was accusing people of waking up in the middle of the night (4.30am) to tamper with the alarm which would be ridiculous as it would clearly be a reaction to the alarm going off.
She then proceeded to have a go at me for the fact that people tampered with their detectors/alarms, going on about fines and how under no circumstances should you tamper with them. Now to be clear I haven’t and wouldn’t tamper with my detector/alarm as a value my life more than my sleep and wouldn’t want to endanger others. However, I can defiantly empathise with my fellow tenants who have been woken up frequently and multiple times throughout the night, people must go to work and have families and young children who are asleep. Chelsea in this regard had no sympathy.
In fact, for the other times, that night and earlier in the week, she just blamed the tenants saying they must have set it off by either smoking, burning toast or showering, why this would set off the whole building, bring over half a dozen fire trucks every time and not just the effected apartment at least initially I don’t know. But apparently this is due to high risk cladding, like that at Grenfell Tower, which I don’t understand why the company hasn’t dealt with this very serious issue.
I didn’t believe most of the things that she was saying, because blaming tenants in most of the cases was illogical. And the sheer number of times this occurred strongly suggest that it was a maintenance issue. I stated that given the consistence of the issue they should really be doing more about it, and she told me it wasn’t a consistent issue. I had called the out of hours most of the times the alarm went off so they have a log of the amount of time I called.
The fact that none of this was information that she was aware of indicates that Premier Estates systems is woefully inadequate. The idea that we are high risk for fires, and they are apparently doing nothing about it is shocking (but perhaps that issue is more complicated).
As for Chelsea, I didn’t expect her to know everything about what was happening, but at the very least have notes of the incidents reported from tenants, the fire department and the alarm engineers. I would have expected she would be able to explain the issues behind each of the incidences and ensure me that they were doing everything they could to solve the issue. Instead she blamed the tenants unjustly and blatantly lied about the reasons behind the issue and showed very little understanding of the situation and no empathy for those effect.
After this this I spoke to the engineer directly and the issue is apparently due to the system being water logged (probably due to the excessive rain we have had recently and informed Chelsea), effectively proving that she was nonsensical blaming tenant and lying about the causes (although some may have been due to actions of the tenants, not all of them could have been). Her behaviour and attitude I found utterly abhorrent (I am not a fan of being lied too). It also highlighted the incompetence Premier Estates as I was able to find the reason for these incidents while they remained clueless.
I strongly suggest that Premier Estates better evaluates its systems to make sure vital information is available, as well as, train their staff to deal with incidences with clear logic, understand and empathy.
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Opening Hours
Address
Premier Estates Ltd (Macclesfield)
Chiltern House
72-74 King Edward Street
Macclesfield,Manchester
Cheshire
SK10 1AT
0845 491 8899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 18% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 7 | 0 | 0 | 0 | 1 | 0 | 23 |
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Mar 20,2024
Mar 20,2024
3
people found
this helpful
this helpful
Hands down one of the worst management companies I've ever come across. If you report problems they do not respon until you send legal threats or constantly hound them with resolutions. They charge obscene prices for minimal work, the cleaners come for 15/20 minutes and leave. ...
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Feb 03,2022
Feb 03,2022
4
people found
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this helpful
Probably the worst company I've ever had to suffer working with.
Pitifully archaic system.
Disgracefully unprofessional customer service. (often 7 days and a couple of chases, JUST to confirm they've had the email - forget about meaningful action)
And rates that would, frankly, make an outright ...
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Oct 03,2021
Oct 03,2021
2
people found
this helpful
this helpful
The estate manager email is not recognised and you can not get in touch by phone ridiculous high service charge for service...
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Mar 30,2021
Mar 30,2021
3
people found
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this helpful
I own a freehold mid terrace house of which the roads were deemed to be below standards to be adopted . As a result residents are stuck with this management company. They treat the residents like animals, recent threat was that residents have been flytipping so ...
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Feb 20,2021
Feb 20,2021
3
people found
this helpful
this helpful
They are the worst management company I have ever dealt with.
Ignore requests to fix damaged item and staff are rude....
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“Premier Estates incompetent managing company, some staff are just rude unhelpful and lie...”
Jan 22,2021
Jan 22,2021
2
people found
this helpful
this helpful
The fire alarm keeps going off multiple time throughout the night. This has been going on throughout the week. I had called the out of hours maintenance number to inform them of the situation. Perfectly nice people but not much they could do.
By the ...
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Jan 21,2021
Jan 21,2021
3
people found
this helpful
this helpful
Awful company! They have no interest in managing a property, only taking money. They cannot explain or provide information about the insurance policy for our building. Attempted to make a claim and was informed fixing a leak and the remedial work would not be covered. ...
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Jan 16,2021
Jan 16,2021
3
people found
this helpful
this helpful
No use whatsoever they have caused more harm than good to our building with their pathetic attitude to treating other humans, despite accepting cash off those people supposedly for that purpose
Scum...
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Dec 01,2020
Dec 01,2020
2
people found
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this helpful
keep away from this company, they are no help what so ever. all they want is your money, they treat you unfairly, never available full of excuses dont do what the should for their customers. should be struck off....
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Dec 18, 2020
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Hi Karen I am also having issues with this company, could you please contact me on [email protected] thanks ...
Nov 07,2020
Nov 07,2020
3
people found
this helpful
this helpful
Premier Estates are quick to handle basic maintenance issues, such as replacing lightbulbs, but that's the only positive I can say about them. They are expensive, dismissive of the residents concerns and fail to rectify anything but the simplest things in a timely manner. I ...
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Jul 16,2020
Jul 16,2020
2
people found
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this helpful
Rude and unhelpful responses from 3 of the staff members on multiple occasions when I have asked questions about maintenance works. When I have emailed them, I often don't get a response for a week. Not very informative in their updates to residents.
Very last minute ...
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May 14,2020
May 14,2020
3
people found
this helpful
this helpful
Premiere estates even though they are aware we have had to suffer substantial cost of having Fire Marshalls on site due to cladding issues last year have just levied £250 additional fees on us. This is disgusting and shows total disregard for its customers and their ...
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Oct 28,2019
Oct 28,2019
9
people found
this helpful
this helpful
Premier estates are responsible for the maintenance of our estate. We own our property which we purchased naively 12 years ago as leasehold. I understand the government are currently trying to crack down on unscrupulous companies who are exploiting innocent new-build house purchasers. I sincerely hope ...
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Sep 23,2019
Sep 23,2019
4
people found
this helpful
this helpful
How interesting that when I submitted a complaint about noise nuisance in my area in January 2019 nobody did a thing & Premier Estates claimed that "There isn't a problem" and "we monitor the area frequently"..... indeed, well not quite as frequently as I do, I only ...
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Sep 23,2019
Sep 23,2019
6
people found
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this helpful
....but not much else! Expensive compared to other companies and don't do much. We have gates that keep breaking down and never get properly fixed. They also tried to get us to nominate one person to contact them (an unpaid role) so that that person ...
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Sep 08,2019
Sep 08,2019
6
people found
this helpful
this helpful
Shocking service!
This company provide a shocking service for the money paid. I don't think they understand the meaning of ‘Value for Money’. When we purchased our property we were informed that it came with a management fee, and this was fine. However, we didn’...
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Sep 07,2019
Sep 07,2019
5
people found
this helpful
this helpful
Shambles of a company.Avoid if possible at all costs
I love my home but part of me wishes we hadn’t bought it as this company was forced on us as part of the deal. They receive £200
Plus from about 60 homes for a minimal (...
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Sep 06,2019
Sep 06,2019
7
people found
this helpful
this helpful
Have had this company manage ( and I use this term in the loosest possible sense!) The shared areas on my estate for a number of years now. Considering Premier get £200.00 a year 'minimum' from the 62 properties here I still fail to see what they actually ...
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Sep 04,2019
Sep 04,2019
6
people found
this helpful
this helpful
Yes think the general census is they are pretty poor, do sympathise that some of the staff try but are obviously led by greedy owners, wont call them board of directors as they have a few fingers in many pies shall we say. Good to ...
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Aug 26,2019
Aug 26,2019
1
people found
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this helpful
Having undertaken various grounds maintenance services for Premier Estates over the last few years i have dealt with many staff all of which have been helpful and positive, they always respond quickly to any communication ie telephone or email.
Any ideas for improvement of the ...
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Jul 04,2019
Jul 04,2019
4
people found
this helpful
this helpful
Horrible.. Even this is being generous
They manage the New Haddo Estate and you can trust them to i) Not respond ii) be Completely disdainful iii) treat you as cash cows iv) be assured that nothing will be delivered....
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Jun 28,2019
Jun 28,2019
4
people found
this helpful
this helpful
Unwilling to deal with noisy neighbours.
The worst property management agency I have ever encountered.
I have had issues with excessive noise from neighbours for over a year now, children screaming/yelling/stomping/banging against the walls at all hours – to the extent my ornaments ...
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Jun 06,2019
Jun 06,2019
5
people found
this helpful
this helpful
Premier estates have to be one of the worst managing agencies going. They charge extortionate fees for the management of the properties and appear to do very little work for this. It's not until you make numerous complaints to them until they actually do some ...
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Comment on agent fees
Bad
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Mar 26,2019
Mar 26,2019
5
people found
this helpful
this helpful
Premier Estates employed a private contractor to remedy a sewage leakage from a single resident's property, without clarifying responsibility. According to United Utilities, supported by their drainage plan, those responsible were the single resident and / or the party causing the problem. A private contractor was ...
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Comment on agent fees
Not value for money
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Feb 11,2019
Feb 11,2019
5
people found
this helpful
this helpful
The company regularly fail to supply information that leaseholder are legally entitled to. The refuse to provide full updates when requested.
They sent personal information to an incorrect third party in breach of DPA rules and then bareface refused to apologise or acknowledge it was ...
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Comment on agent fees
Unreasonable for the level of service they supply.
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Jan 14,2019
Jan 14,2019
6
people found
this helpful
this helpful
This is an immoral company who take doing the bare minimum to the next level. That is to say, after taking over management of the building they only allowed for rubbish collections to continue after the issue of overflowing rubbish reached the tabloids. You can ...
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Dec 27,2018
Dec 27,2018
4
people found
this helpful
this helpful
Awful....
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Comment on agent fees
Awful
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Oct 05,2018
Oct 05,2018
5
people found
this helpful
this helpful
Premier Estates are cowboys, they just do not care about anything. I even emailed all of their directors and they just dismiss everything. They do not repair anything. Absolutely dreadful....
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Comment on agent fees
They charge you loads, and they do nothing.
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Jun 11,2018
Jun 11,2018
6
people found
this helpful
this helpful
Beware this estate mamgememt company at your peril! I have been tied to them for years and cannot escape...they ignore and pass the buck and waste Council tax money by passing on issues to the Council to deal with.This industry needs regulating as ...
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Comment on agent fees
The agents fees are extortionate and go up every year and we have no way of stopping them.
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Jun 16,2017
Jun 16,2017
14
people found
this helpful
this helpful
Shocking company. Rip off service charges and don't respond to owners/landlords. Any owner that has them running your development should be worried and create a owner union to discuss ways to remove them. Sick of them!...
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Jun 20, 2017
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Ensure you notify the ombudsman and any other regulatory body they are members of ! Make the uk aware of their ill practises and potential clients , they already have a complaint logged against them ! ...
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