“Unfortunately, I have had a very negative exp......”
2 Star Review
Jan 20,2021
By:
'Maya'
Jan 20,2021
Branch: London, 27-31 Blandford Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W1W
Branch: London, 27-31 Blandford Street
Lettings (as a Tenant)
Postcode: W1W
3
people found
this helpful
Unfortunately, I have had a very negative experience with Foxtons in my recent move.
They sent me a failed reference checks and had me contact two of my previous landlords to see what was happening, when actually the Reference checking Agency had not even talked to the previous landlords.
Then, they misinterpreted my notes on the contract and did not bother checking with me despite the landlord checking with them. As a result, they disposed of a sofa I didnt ask to dispose of, but did not dispose of a fridge I wanted out.
And while confusion does happen, they did not see it necessary to apologise or admit to their role in the confusion and just wished me good luck.
The level of customer service left me indeed powerless, but very dissatisfied.
3
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