100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
69% lettings fee satisfaction
Jan 18,2021
Jan 18,2021
2
people found
this helpful
this helpful
The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower screens, and a badly corroded and dirty shower head. In addition, there were rust stains on the floor where items had not been moved to clean under and were stuck to the floor. Subsequently, we have attempted to ask for these things to be fixed, but is like pulling teeth and regardless of what was promised, nothing has yet been fixed, and they take days to respond to emails.
The walls are filthy, and in desperate need of repairing - there are huge gaping cracks in the plaster in some places, and yet we are being told we cannot even cover over this damage (that they are refusing to repair) by hanging paintings or posters, and that any minute nail or blutac mark we add to the already stained and scratched walls must be individually requested from the landlord, documented, and completely filled in/painted over after we leave.
The lack of empathy shown by Milly and her colleagues both by email and over the phone is genuinely quite upsetting, as no one at this company seems to realise that this is our home, and (for the current lockdown) also our workplace and the only place we are legally allowed to be, and that it is unacceptable to be waiting days for an email reply, and weeks for any kind of action to be taken.
The walls are filthy, and in desperate need of repairing - there are huge gaping cracks in the plaster in some places, and yet we are being told we cannot even cover over this damage (that they are refusing to repair) by hanging paintings or posters, and that any minute nail or blutac mark we add to the already stained and scratched walls must be individually requested from the landlord, documented, and completely filled in/painted over after we leave.
The lack of empathy shown by Milly and her colleagues both by email and over the phone is genuinely quite upsetting, as no one at this company seems to realise that this is our home, and (for the current lockdown) also our workplace and the only place we are legally allowed to be, and that it is unacceptable to be waiting days for an email reply, and weeks for any kind of action to be taken.
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Latest Reviews
13th Aug 2024
reviewed by 'Jane Elliott'
12th Aug 2024
reviewed by 'Philip'
30th Jun 2023
reviewed by 'Disgruntled'
7th Jul 2021
reviewed by 'Kelsey Gale'
2nd Jul 2021
reviewed by 'Despoina'
17th Jun 2021
reviewed by 'Palazzo'
Opening Hours
Address
Linley & Simpson
2 Low Ousegate
York
Yorkshire
YO1 9QU
01904 611722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £200,500 |
| Lettings | 60% | 69% | £500 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 7 | 15 | 2 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 13,2024
Aug 13,2024
0
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I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 ...
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Aug 12,2024
Aug 12,2024
0
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Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we ...
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Jun 30,2023
Jun 30,2023
3
people found
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Not at all accommodating to my ageing, sight impaired mum who is trying to rent a retirement flat through them. Pressure sales and a quietly increasing rent between negotiation and time to sign it. Saying they will send paper copies then not doing so.
We ...
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Jul 07,2021
Jul 07,2021
0
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My partner and I went to a view a property that was being shown my Jack Drewitt. He was lovely from start to finish, we got a bit lost and Jack came to find us which we felt was going above and beyond. Whilst in ...
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Jul 02,2021
Jul 02,2021
3
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Very inflexible.
I was calling to request some details for an apartment to rent. It is difficult for me to book a viewing in person, so I asked if a video would be possible. I would have most likely gone ahead with the booking anyway. ...
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Jun 17,2021
Jun 17,2021
2
people found
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Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "...
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Dec 20, 2023
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(1)
Avoid like the plague. Rented a property with prior issues which were not disclosed. Basically feel we were lied to about the condition of the property and when things went wrong were unwilling to fix them in a timely manner. Moving out asap and going somewhere else. ...
Apr 12,2021
Apr 12,2021
0
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Excellent customer care, and prompt service. Always got back to me quickly and property sold with first viewing. Would recommend....
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Jan 18,2021
Jan 18,2021
2
people found
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The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower ...
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Jan 20, 2021
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(1)
Thanks for the feedback Clara, I am sorry to read about your experience. I have escalated this to the branch and I am assured that the issues you have raised are all in hand and will be resolved. I appreciate you taking the time to leave us feedback so we can improve the service that we offer
Customer Service Manager ...
Jul 23,2020
Jul 23,2020
2
people found
this helpful
this helpful
Until very recently we have been very satisfied with Linley and Simpson and have been long term clients as landlords.
However recently they have been ramping up additional selling of income protection insurance etc.
They are doing in the name of the Corona situation. It's ...
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Jul 31, 2020
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Leon,
As I said respectful recommendations and information about income protection insurance would have been welcome. I understand the current situation.
This was not how the insurance was sold, I had expressed no interest or wish in purchasing an income protection insurance policy . However out of the blue I received a policy in my name (screenshot attached).
The emailed contain absolutely no information about the cost of the insurance. The policy was sent to me from a doonotreply ...
Apr 28,2020
Apr 28,2020
0
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this helpful
My partner and I rent our flat in York and during our renewal process the staff at Linley and Simpson have been fantastic in helping us through the process during the difficulty or the Covid-19 lockdown.
The renewal agent Emma has been brilliant in keeping ...
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Nov 05,2019
Nov 05,2019
0
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I have recently rented a property in York using Linley and Simpson and I have to say that the service and professionalism I received was second to none. As we all know, moving house is a particularly stressful time. So when the member of staff (...
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Sep 27,2019
Sep 27,2019
2
people found
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me and my partner wanted to rent a property through Linley and Simpson, and one of the agent’s attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for ...
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Sep 23,2019
Sep 23,2019
0
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me and my partner wanted to rent a property through Linley and Simpson, and one of the agent's attitude was very unprofessional, and totally uncaring. Even if we accepted all the terms asked by the landlord, had a higher annual income than required for the ...
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Feb 11,2019
Feb 11,2019
0
people found
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I bought 38 Balfour Street and Tom Helsby was helping me out. I had a few things that I needed help with before we completed and Tom was very helpful and his communication was quick. House is great and as described in the brochure. Thank you....
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Comment on agent fees
good as buyers don’t pay agent fees :)
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Jan 09,2019
Jan 09,2019
1
people found
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Two tenants on a 12 month rental contract. One tenant was leaving to be replaced immediately with a friend. Linley & Simpson refused to handle any deposit transactions and instructed us to agree upon the state of the apartment between ourselves, and the new tenant to pay ...
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Comment on agent fees
Pricey like most agents
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Dec 21,2018
Dec 21,2018
0
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I can say thi is one of the best state agency in York. I rent the first property with this agency 4 years ago, their services are always amazing, they are always willing to help every thing we asked and one special thing is the deposit ...
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Comment on agent fees
Helpful staff, deposit has been returned fast and responsible
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Jul 04,2018
Jul 04,2018
0
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Extremely poor service. They never reply to emails (Cal & Mel) and withhold monies owed back. Currently having to take legal action to get my money back.
If your a landlord I wouldn't trust them with any of your properties. They never carried out an inspection ...
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Jan 16,2018
Jan 16,2018
4
people found
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this helpful
Whilst the staff at Linley and Simpson are generally friendly people who try to be helpful, our experience with this letting agency has not been a good one. To name a few of our grievances:
- It takes an age to get a response to ...
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Comment on agent fees
Fees are in line (if extremely overpriced) with other agencies in the area, however the fees are ridiculous when the most basic and fundamental errors are made in paperwork and communication which tenants are paying for.
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Sep 21,2016
Sep 21,2016
0
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Linley and Simpson were fantastic agents for us.. Adam Lowman and the team were professional and attentive throughout the whole process of the sale.. I have never felt the need to reveiw any service before but Linley and Simpson went the extra mile and deserve ...
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Comment on agent fees
Good..
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Jun 21,2016
Jun 21,2016
2
people found
this helpful
this helpful
Cheap fees and that is the way they work the agency. Disorganised and wholly uncaring and really only use them as a letting agent on a fully managed basis if you want shoddy work and no commitment to representing the landlord...
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What agent could do to change your mind?
low.Attached Filesnbsp;
Comment on agent fees
low.
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Feb 13,2015
Feb 13,2015
0
people found
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My experience was extremely poor with Linley and Simpson. Incompetent staff trying up extort every penny out of you for a poorly carried out job. Avoid using them....
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What agent could do to change your mind?
For the service provided they were ridiculously high.Attached Filesnbsp;
Comment on agent fees
For the service provided they were ridiculously high.
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Nov 06,2014
Nov 06,2014
0
people found
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Jo and Rosie at Linley & Simpson have been extremely helpful in finding me a home. They have listened to my individual circumstances and have made the process really smooth. Not only that but i've bombarded them with questions which they have been more than happy ...
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Oct 09,2014
Oct 09,2014
0
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I have been using Linley & Simpson for over 5 years now for my rental properties in York. They have always been able to find good quality tenants for them quickly & professionally. The office staff are always very helpful and would strongly recommend them to any landlord ...
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Mar 11,2014
Mar 11,2014
0
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This is a straight to the point quick message to all landlords and landladies who wish to use a letting agency in York. Linley & Simpson for the last 6 years since using thier services have been fantastic and I would strongly recommend utilising thier services when ...
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Aug 30,2013
Aug 30,2013
0
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Linley and Simpson, have been fantastic throughout my tenancy. I had a property rented in York for 1 year. There attention to detail is fantastic and when I had a small issue, it was put right immediately despite, me telling them there was no urgency on ...
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Dec 02,2012
Dec 02,2012
7
people found
this helpful
this helpful
L&S's quarterly monthly inspection report of the Landlord's properties need to be taken with a pinch of salt or totally ignored. Weeks after the outside of my York house had been decorated by Linley's own recommended decorators the state of the outside decoration was ...
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Dec 01,2012
Dec 01,2012
11
people found
this helpful
this helpful
Very poor service all round. They are more interested in taking money from you than making you a happy tenant. Particularly bad is their understanding of tenancy law, where they will often lay threats or try to tie you into contacts, citing poor understanding or ...
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What agent could do to change your mind?
Training on honesty and framework of tenancy law. Take home less profit, stop commission sales, build satisfaction to competeAttached Filesnbsp;
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Sep 26,2012
Sep 26,2012
11
people found
this helpful
this helpful
Linley and Simpson are unprofessional, rude and unhelpful. As soon as they have taken your money, they stop caring. When I moved in, I asked on 4 occasions if I needed to do anything, only to be told "no", and yet on the day I went ...
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What agent could do to change your mind?
This agent will never change my mind. I dismissed the first signs of incompetence as I thoguht the staff member was simply inexperienced, but now I realise it's a problem with the entire staff body.Attached Filesnbsp;
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Sep 08,2012
Sep 08,2012
9
people found
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this helpful
Please please please, if you care about your kids and care about your mental health then DO NOT let ANY properties with Linley & Simpson. They simply don't care about you and they NEVER get back to you, are completely RUDE beyond belief (especially the so ...
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What agent could do to change your mind?
The best thing for mankind is for this rogue of a company, this cowboy company to close down. Awful organisation. Simple terrible.Attached Filesnbsp;
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Aug 21,2012
Aug 21,2012
7
people found
this helpful
this helpful
Inept and rude, a terrible combination for someone supposedly providing a service.
Went in to sign contract and two women on Reception spent entire time socialising (talking about nights out, gift ideas for a family member etc.) loudly while I was trying to read the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Handling
Procedure
Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:
- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.
- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.
- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.
- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET [email protected] or [email protected]
- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.
Customer Service Manager