100% sales valuation accuracy
100% sales fee satisfaction
Jan 18,2021
Jan 18,2021
4
people found
this helpful
this helpful
When I initially wanted to view the property, I could not get though. No one answered the phone or responded to my messages. Eventually I sent an email and someone got in touch. My persistence paid off, but it should not be so hard to get a viewing.
The viewing went well and the agent that showed me round was punctual and pleasant. I put in an offer and the process was quick and easy, using online facilities to speed things up. I received emails about the progress.
But then I went to collect the keys. I phoned up in advance to check opening times / availability. There was no answer to several attempts to ring. I left a message to say I would be down within an hour and to let me know if there were any problems. No-one called to say there was a problem. I arrived at the office to find it locked up and in darkness. Eventually someone came to the door to tell me the keys were out because someone was doing a meter reading and could I come back later? I had a walk round town for 20 mins and got a call to say I could collect them. I went down and the agent was on the phone, but handed me the keys, while continuing his call. I asked for the key code, which I needed and he said he would send it later. At this point they had nearly 2 hours notice that I would be arriving and they still weren't ready, never mind they knew I was completing that day. I said that I wanted the code before leaving. I had already had enough issues getting through on the phone and didn't want to be stuck unable to get in. What happened next shocked me immensely. The agent began shouting aggressively, all the while with the phone still stuck to his face. Either that was another client hearing him shout at me, or it was a personal call. Either way, it was totally unprofessional. He continued shouting, saying he would send it in a minute, pointing to another phone, yet shouting that he couldn't do it now because he was on the phone. He then said that I couldn't wait and said that "people shouldn't be in the office unnecessarily because of covid". Bear in mind he was shouting and not wearing a mask, which is more of a risk. I was wearing a mask and standing 2m away. I said I would wait outside. Sure enough, the message arrived about 30 seconds later! It should have been ready when I came to collect the keys, or at the very least he could have given me the code in less time than he spent shouting aggressively at me and telling me to get out. There were no pleasantries, no thanks, no enjoy your new property...just unwarranted aggression and disorganisation.
The viewing went well and the agent that showed me round was punctual and pleasant. I put in an offer and the process was quick and easy, using online facilities to speed things up. I received emails about the progress.
But then I went to collect the keys. I phoned up in advance to check opening times / availability. There was no answer to several attempts to ring. I left a message to say I would be down within an hour and to let me know if there were any problems. No-one called to say there was a problem. I arrived at the office to find it locked up and in darkness. Eventually someone came to the door to tell me the keys were out because someone was doing a meter reading and could I come back later? I had a walk round town for 20 mins and got a call to say I could collect them. I went down and the agent was on the phone, but handed me the keys, while continuing his call. I asked for the key code, which I needed and he said he would send it later. At this point they had nearly 2 hours notice that I would be arriving and they still weren't ready, never mind they knew I was completing that day. I said that I wanted the code before leaving. I had already had enough issues getting through on the phone and didn't want to be stuck unable to get in. What happened next shocked me immensely. The agent began shouting aggressively, all the while with the phone still stuck to his face. Either that was another client hearing him shout at me, or it was a personal call. Either way, it was totally unprofessional. He continued shouting, saying he would send it in a minute, pointing to another phone, yet shouting that he couldn't do it now because he was on the phone. He then said that I couldn't wait and said that "people shouldn't be in the office unnecessarily because of covid". Bear in mind he was shouting and not wearing a mask, which is more of a risk. I was wearing a mask and standing 2m away. I said I would wait outside. Sure enough, the message arrived about 30 seconds later! It should have been ready when I came to collect the keys, or at the very least he could have given me the code in less time than he spent shouting aggressively at me and telling me to get out. There were no pleasantries, no thanks, no enjoy your new property...just unwarranted aggression and disorganisation.
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Opening Hours
Address
Duckworths Estate Agents
24 Manchester Road
Burnley
Lancashire
BB11 1HH
01282 412777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £47,500 | £225,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 5 | 0 | 1 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 22,2024
Sep 22,2024
1
people found
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Leanne at Duckworths is a star . She really does go the extra mile. Informative,caring ,passionate are just a few words I could use to describe her . Nothing is too much trouble for her,she is credit to herself and her proffesion. Thank you so ...
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Sep 22,2024
Sep 22,2024
1
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Our experience with Leanne was amazing , she really supported us throughout our move!...
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Nov 16,2023
Nov 16,2023
0
people found
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Leanne and her team at Duckworth's have provided a fantastic service selling our house in BB12. The price quoted was the price paid. All updates on the progress of the sale were shared in a timely manner and all the information was given with total ...
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Jul 17,2023
Jul 17,2023
2
people found
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Excellent service from Leanne in the Burnley office, top quality service and results
Very good communication and expert knowledge. She works very hard to make sure you are informed at every stage and will deal with any issues or questions very quickly and efficiently...
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Mar 31,2023
Mar 31,2023
0
people found
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Recently sold my property within days of switching from another agents to Duckworths, - effective and professional service from start to finish, fabulous communication throughout, would definitely recommend...
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Jan 18,2021
Jan 18,2021
4
people found
this helpful
this helpful
When I initially wanted to view the property, I could not get though. No one answered the phone or responded to my messages. Eventually I sent an email and someone got in touch. My persistence paid off, but it should not be so hard to ...
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Jan 16,2021
Jan 16,2021
0
people found
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excellent efficient and always kept me in the loop. Could not have asked for better service from Stuart, Laura and Michelle.Thanks a million....
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Jul 25,2019
Jul 25,2019
0
people found
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We recently asked Duckworths to manage a rental property for us. We had used another agent for the past 3 years and when the last tenant moved out they began to market the property for us. Six months on, having had only 3 viewings, we were still ...
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Last updated at 4:53 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh
