50% sales valuation accuracy
50% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction
Jan 16,2021
Jan 16,2021
6
people found
this helpful
this helpful
The first part of my experience was great, I was looking for a flat with parking and would allow a cat (which we all know is like gold dust). Upon searching online, I found one! I spoke to Emily who was great through the process, though with the COVID regulations and the tenant still living at the property, I watched the viewing video, took a chance, put down a deposit and secured the property. From there I went through all the steps by paying a 0% deposit fee and referencing and waiting until the beginning on December where I could collect my keys.
At this point I had given a month early notice to my landlord so everything was set. A week or so before collecting my keys, I get a call just to check in from Lee, to make sure all was going ahead, I was offered to be able to go view the property the day before collecting the keys, to which being busy and stupid enough, I declined and acted on faith that all would go fine.
The day of collecting my keys, I turned up to the property where Emily was waiting for me, when it came to walking around, the entire property was a state, from dirty carpets to dirty walls, cracks in the ceiling from the outside. It was downright awful to think if I'm stuck with a dirty property.
Emily was very apologetic and I felt sorry for her to be left in the position of an upset customer, though, during this time she informed me she had sent the inventory an hour prior to coming to the property, I checked my emails and I had only received this 15 minutes prior (which at point, I was on my way to the property), throughout the inventory notes, it had stated the words such as "dirty", "mildew" and "dusty".
Now I'm sure this was a strange situation, but at the point of collecting the keys, this was the first time they had access to the property since the tenant moved out 4 days prior, it apparently took 3 days for inventory to return the keys which took it up until the day moving in which indicates to me, the agency had no intention on cleaning the property between the previous tenant moving out and myself moving in, which during this pandemic is a BIG red flag.
After discussing this with Emily, she advised she would speak to her manager Lee about where to go from here, as I obviously couldn't move in at that point as originally agreed. She advised that I would be refunded the money I had paid for the moment and they would call me with what was going to happen from there. True to her word, I was refunded the money and my deposit scheme was cancelled, however I had to call Emily back to learn what was happening. Emily was apologetic and at this point it was the case where the Landlord had to come down to Bournemouth to deal with the flat and get it sorted but I would be contacted throughout.
Now please note that I had already given notice with my landlord, cancelled my broadband and informed all the utility suppliers of my move, this all had to be reversed but I had to travel up to Swindon to use the broadband at my parents.
A couple of weeks later, I sent Emily an email chasing for any updates as I was struggling to find a place to live before the rest of the tenancy which ended in January. Emily advised that the landlord was due to go down to Bournemouth on the 2nd and it likely wouldn't be ready for the end of that week but that she would keep me updated.
It is now the 15th of January, I'm searching on Rightmove and I see the same property advertised to let for an extra £25 a month, I have not been informed by the agency of this.
It has come to the point where I am moving my things out of my flat this weekend and bringing them to Swindon as I couldn't find anywhere to live by the end of my tenancy. I'd thought the agency were very apologetic and I was willing to give benefit of the doubt as they'd paid all of my money back. But as I wasn't informed that the property was now ready again, although I could afford the extra £25 now, I am very much put off using them with the poor handling of this situation, I've never had anything like it.
At this point I had given a month early notice to my landlord so everything was set. A week or so before collecting my keys, I get a call just to check in from Lee, to make sure all was going ahead, I was offered to be able to go view the property the day before collecting the keys, to which being busy and stupid enough, I declined and acted on faith that all would go fine.
The day of collecting my keys, I turned up to the property where Emily was waiting for me, when it came to walking around, the entire property was a state, from dirty carpets to dirty walls, cracks in the ceiling from the outside. It was downright awful to think if I'm stuck with a dirty property.
Emily was very apologetic and I felt sorry for her to be left in the position of an upset customer, though, during this time she informed me she had sent the inventory an hour prior to coming to the property, I checked my emails and I had only received this 15 minutes prior (which at point, I was on my way to the property), throughout the inventory notes, it had stated the words such as "dirty", "mildew" and "dusty".
Now I'm sure this was a strange situation, but at the point of collecting the keys, this was the first time they had access to the property since the tenant moved out 4 days prior, it apparently took 3 days for inventory to return the keys which took it up until the day moving in which indicates to me, the agency had no intention on cleaning the property between the previous tenant moving out and myself moving in, which during this pandemic is a BIG red flag.
After discussing this with Emily, she advised she would speak to her manager Lee about where to go from here, as I obviously couldn't move in at that point as originally agreed. She advised that I would be refunded the money I had paid for the moment and they would call me with what was going to happen from there. True to her word, I was refunded the money and my deposit scheme was cancelled, however I had to call Emily back to learn what was happening. Emily was apologetic and at this point it was the case where the Landlord had to come down to Bournemouth to deal with the flat and get it sorted but I would be contacted throughout.
Now please note that I had already given notice with my landlord, cancelled my broadband and informed all the utility suppliers of my move, this all had to be reversed but I had to travel up to Swindon to use the broadband at my parents.
A couple of weeks later, I sent Emily an email chasing for any updates as I was struggling to find a place to live before the rest of the tenancy which ended in January. Emily advised that the landlord was due to go down to Bournemouth on the 2nd and it likely wouldn't be ready for the end of that week but that she would keep me updated.
It is now the 15th of January, I'm searching on Rightmove and I see the same property advertised to let for an extra £25 a month, I have not been informed by the agency of this.
It has come to the point where I am moving my things out of my flat this weekend and bringing them to Swindon as I couldn't find anywhere to live by the end of my tenancy. I'd thought the agency were very apologetic and I was willing to give benefit of the doubt as they'd paid all of my money back. But as I wasn't informed that the property was now ready again, although I could afford the extra £25 now, I am very much put off using them with the poor handling of this situation, I've never had anything like it.
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Latest Reviews
26th Feb 2021
reviewed by 'L FERREIRA'
16th Jan 2021
reviewed by 'Jenny'
14th Jul 2016
reviewed by 'Nathan'
28th Jul 2015
reviewed by 'MC'
14th Nov 2013
reviewed by 'f'
21st Feb 2013
reviewed by 'Mrs'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 50% | 67% | £550 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 26,2021
Feb 26,2021
0
people found
this helpful
this helpful
It's so great to deal with this professional team from many years ago, special with Emily and Ms Bartlett, and I'm always happy and secure as they are very organised, and friendly I can recommend all the staff and Palmer Snell part of countrywide, for ...
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Jan 16,2021
Jan 16,2021
6
people found
this helpful
this helpful
The first part of my experience was great, I was looking for a flat with parking and would allow a cat (which we all know is like gold dust). Upon searching online, I found one! I spoke to Emily who was great through the process, ...
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Jul 14,2016
Jul 14,2016
2
people found
this helpful
this helpful
Avoid these agents do not have a clue what they are doing even land lady pulled out to go with different company because they take so long with doing stuff complete time wasters then you got to struggle to get your money back from there ...
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What agent could do to change your mind?
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Comment on agent fees
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Jul 28,2015
Jul 28,2015
1
people found
this helpful
this helpful
I felt they were attentive and were there when any issues arose.
Any problems I had, they were able to offer me contact details and respond efficiently to tackle the task at hand, and not try and worm into ways to take money.
If they ...
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Nov 14,2013
Nov 14,2013
1
people found
this helpful
this helpful
Such a bunch of con artists, they keep 400 I paid for "marketing that has no benefited me in anyway and will keep it even if they don't sell it,so i cant take it off the market as i cant lose money like that....
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What agent could do to change your mind?
Don't be con artists an miss sell, just to get our money I want to warn people not to use Palmer Snell, it¢â‚¬â„¢s a good call you don¢â‚¬â„¢t have twitter/facebook and I have emailed the property Ombudsman and Rogue Traders. I feel ripped off with the extra marketing that I paid for as you had no intention of trying to get 105,000 for our property. We had you come round and value our property advised to you we could not physically go under 102,000. If you feel we cannot get this please say and we will keep it off the market. Your estate agent was optimistic (a good salesman) didn't give us an evaluation but asked what we were looking for. The fact that we said no lower than 102,000 he even stated ¢â‚¬Å“I could try and get a couple grand more¢â‚¬Â so we stated at 105,000 and see what would happen.. Two weeks later we still didn't have a for sale sign and I received a phone call saying we have had no interest how do you feel lowering it to 100,000????? . To make matters worse I signed to say i am happy to pay 400+ vat for "extra marketing purposes" which YOU have even if you don¢â‚¬â„¢t sell so if I decide to leave or go with an extra estate agent you have made 400 pounds out of me for doing nothing. I have no evidence of these extra perks and it hasn't helped in anyway. I just wish i had listened to my head and not used Palmer Snell as I have been with other estate agents and they do enough to get interest without the extra money involved. I am still waiting for someone to do an Energy Performance Certified despite me saying I already had one and I knew it as valid for 10 years I didn't need one, your estate agent said well I will take 200 pounds off his commission and I may as well get an up to date one.Attached Filesnbsp;
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Feb 21,2013
Feb 21,2013
9
people found
this helpful
this helpful
After dealing with several other agents in the Boscombe area I can only say that dealing with Palmer Snell was a breath of fresh air.
For a start they are honest. The manager, Chris Rowley told me what my property was worth (was higher than ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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