100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
63% lettings fee satisfaction
Jan 14,2021
Jan 14,2021
2
people found
this helpful
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AVOID AT ALL COSTS!!!
We have had the unfortunate experience of renting a property from Chesterton’s in Fulham for 3 years. The rental price was £9,000 per month and the entire service from start to finish has been nothing short of shambolic especially considering the premium nature of this property.
The entire experience was a disaster from start to finish.
Start of term:
The property was left in a filthy and disgusting condition. The oven had leftover burnt food still in it and was caked in grease, there was a drawer of children’s clothing left in the bedroom, stains all over the walls etc…
During renting term:
Every time we reported a fault, they would send the cheapest tradesman, unsurprisingly they often were unable to fix the problem, example a plumber turned up without any tools to fix a leaky toilet…
Ending of contract:
As part of the check in and check out process we had to pay for an independent surveyor to complete an inventory report. However Chesterton’s tried to ignore the report and attempted to charge for damages which were already present and detailed on the independent report. I sent them a long detailed email explaining each page of the report as supporting evidence against their claim. They did not even bother to read this email and continued arguing without reading the check out report for another 2 weeks.
Finally 5 weeks after the contract ended the deposit amount was agreed. We then completed the Chesterton’s form with all bank details….. they have now sent the £16,000 deposit to a completely different bank account to the one we provided and refuse to investigate where the missing money is. Colette O'Sullivan then gets extremely aggressive and rude when on the phone saying that there is nothing she can do and she will now “hang up the phone” …. Extremely professional!!
Throughout the entire experience there has never been an apology, I suspect this is a defence tactic in order to avoid legal claims!!
The employees involved in this experience which you should avoid at all costs are: Gary Noone, Aisha Ahmed and Colette O'Sullivan. Although having dealt with Chesterton’s for 3 years I am yet to come across a single competent employee.
Expect the worst service of your life! Honestly I am shocked by their arrogant, aggressive, rude and completely incompetent staff. They all read from a pre- set script and you can expect to hear phrases such as:
“ let me tell you how this works”, - In relation to them trying to teach me about the inner workings of the legal system, despite the fact that they have barely a GCSE between them.
“we are going around in circles” – when you have a strong case for action to be taken and they refuse to accept any responsibility or provide any solution.
“ I am trying to help you” – used with an attitude in an aggressive manner as if they are doing me some great favour by finally answering my 15th phone call without any response.
“ you have emailed me 3 times” said again in an aggressive manner, yes because unfortunately you do not reply to my emails!
Phrases you will never hear:
“ I am sorry “
Save yourself a lot of money, time and effort and avoid Chesterton’s at all cost!!
We have had the unfortunate experience of renting a property from Chesterton’s in Fulham for 3 years. The rental price was £9,000 per month and the entire service from start to finish has been nothing short of shambolic especially considering the premium nature of this property.
The entire experience was a disaster from start to finish.
Start of term:
The property was left in a filthy and disgusting condition. The oven had leftover burnt food still in it and was caked in grease, there was a drawer of children’s clothing left in the bedroom, stains all over the walls etc…
During renting term:
Every time we reported a fault, they would send the cheapest tradesman, unsurprisingly they often were unable to fix the problem, example a plumber turned up without any tools to fix a leaky toilet…
Ending of contract:
As part of the check in and check out process we had to pay for an independent surveyor to complete an inventory report. However Chesterton’s tried to ignore the report and attempted to charge for damages which were already present and detailed on the independent report. I sent them a long detailed email explaining each page of the report as supporting evidence against their claim. They did not even bother to read this email and continued arguing without reading the check out report for another 2 weeks.
Finally 5 weeks after the contract ended the deposit amount was agreed. We then completed the Chesterton’s form with all bank details….. they have now sent the £16,000 deposit to a completely different bank account to the one we provided and refuse to investigate where the missing money is. Colette O'Sullivan then gets extremely aggressive and rude when on the phone saying that there is nothing she can do and she will now “hang up the phone” …. Extremely professional!!
Throughout the entire experience there has never been an apology, I suspect this is a defence tactic in order to avoid legal claims!!
The employees involved in this experience which you should avoid at all costs are: Gary Noone, Aisha Ahmed and Colette O'Sullivan. Although having dealt with Chesterton’s for 3 years I am yet to come across a single competent employee.
Expect the worst service of your life! Honestly I am shocked by their arrogant, aggressive, rude and completely incompetent staff. They all read from a pre- set script and you can expect to hear phrases such as:
“ let me tell you how this works”, - In relation to them trying to teach me about the inner workings of the legal system, despite the fact that they have barely a GCSE between them.
“we are going around in circles” – when you have a strong case for action to be taken and they refuse to accept any responsibility or provide any solution.
“ I am trying to help you” – used with an attitude in an aggressive manner as if they are doing me some great favour by finally answering my 15th phone call without any response.
“ you have emailed me 3 times” said again in an aggressive manner, yes because unfortunately you do not reply to my emails!
Phrases you will never hear:
“ I am sorry “
Save yourself a lot of money, time and effort and avoid Chesterton’s at all cost!!
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30th Oct 2024
reviewed by 'anonymous'
9th Aug 2021
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13th Jul 2021
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9th Jun 2021
reviewed by 'hedieh'
Opening Hours
Address
Chestertons
327 - 329 Upper Street
Islington,London
Greater London
N1 2XQ
020 7226 4221
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £400,000 | £500,000 |
| Lettings | 86% | 63% | £510 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 1 | 11 | 1 | 0 | 0 | 1 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 30,2024
Oct 30,2024
0
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I have been letting my flat through Chestertons' Islington branch, where I am the landlord. Unfortunately, I've encountered three instances of unprofessional conduct from agents over the phone. I specifically requested a short-term let, but the property, located near Canonbury, was advertised as a three-year ...
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Aug 09,2021
Aug 09,2021
1
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I found a short term house for my client via Chestertons -Hyde Park- by Mark and Stephanie.
All was great at the beginning till the agreement. The customer paid the invoice amount and sent them the proof of payment.
Since the customer made an international ...
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Jul 13,2021
Jul 13,2021
0
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I asked (by phone) Chestertons Islington Office to help to find a new tenant for a flat on City Rd late on Friday 9th July. By Monday 12th July 12.00pm I had received two really excellent offers above expectation. I was very grateful for this ...
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Jun 15,2021
Jun 15,2021
1
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Truly the worst real estate I have ever dealt with. The property managers are useless. They don't even convey messages onto the landlords so you have to constantly follow up.
When you follow up they want you to add your issues to their portal that ...
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Oct 30, 2024
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(1)
Agreed. I've had several problems with them and as a Landlord, Thereis a lot of mismanagement and alack of communication. They don't read their emails and get all their facts wrong. To top it all off an agent, Shan was rude to me on the phone when I had enquired why I would recieve any rental income 5 months later. In 15 years of letting, i've never experienced an agent this rude to me.
She said I should read the agreement, when there was nothing in the agreement which stated why I was to pay ...
Jun 09,2021
Jun 09,2021
1
people found
this helpful
this helpful
Wish I searched them before signing with them! dishonest and unhelpful. they get you to sign and it's all down hill from there.! Avoid at all costs...
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May 13,2021
May 13,2021
0
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Chestertons Islington - give out misleading information about properties and then tell you you are wasting their time. I have waited two days for someone to get back to me with an appointment to view because they say they’re waiting to hear from the ...
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Jan 30,2021
Jan 30,2021
0
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Awful. Every time I called they were on VM. No one ever returned my calls or emails. Chased for 3 weeks and then the property was showing as under offer before I could even view it. They claimed they hadn't receive my messages and when I ...
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Jan 14,2021
Jan 14,2021
2
people found
this helpful
this helpful
AVOID AT ALL COSTS!!!
We have had the unfortunate experience of renting a property from Chesterton’s in Fulham for 3 years. The rental price was £9,000 per month and the entire service from start to finish has been nothing short of shambolic especially considering the premium ...
read full review
read full review
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Nov 25,2020
Nov 25,2020
1
people found
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this helpful
They take months of rental proceeds upfront without informing you, for managing your letting. On enquiry, I was told this is standard practice. That's a lie. Why would any self respecting landlord shoulder the risk of paying years of letting fees upfront to a management ...
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Nov 04, 2024
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It's 2024, and I'm having the same bad experience. It was not discussed beforehand, and I will receive rental income 5-6 months later. They favour the tenants over the landlord over their misguided additional clauses, most likely written by a trainee. ...
Nov 11,2020
Nov 11,2020
0
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Unreliable and good luck getting your deposit back
Would avoid as both tenant and landlord. Will just ignore calls and emails and leave issues unrepaired.
Had to escalated to tenancy deposit in order to get my deposit back as they just ignore requests for the ...
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Oct 14,2020
Oct 14,2020
2
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Simon Karajian MARLA of Chestertons
Simon Karajian MARLA of Chestertons is not only rude to clients but also keeps spamming people with unwanted mails. I would never recommend him to anyone, either as a tenant or a landlord....
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Mar 01, 2021
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I had a good experience with Simon. He was true to his word arranging us good quality service apartment accommodation in central London at a very reasonable price. We were keen to have contactless delivery at an awkward time (the small hours of a Monday morning) but everything went off without any problems. I didn't have any issues with unnecessary emails and if anything I think it's helpful to be kept up to date with progress. ...
Sep 29,2020
Sep 29,2020
1
people found
this helpful
this helpful
Chestertons Islington are the worst. Avoid at all costs.
They are "managing" the property but this just involves them ignoring my communications. They are incapable of getting anything done.
They have also misrepresented things to me which were critical to my decision to take the ...
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Jul 09,2020
Jul 09,2020
2
people found
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Terrible, the agent lied. We wanted a pet friendly flat, and this was a MUST have requirement. He said that won't be part of the contract because is not in the building lease but the landlord was ok with it. We moved in, rescued a ...
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Feb 15,2020
Feb 15,2020
0
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Chesterton's Islington found me a really great tenant for my flat. Alfie was a great help and always on the ball, kept me and the tenant in the loop with everything. Will definitely be recommending to anyone looking for a trusty and professional estate agents....
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Nov 14,2019
Nov 14,2019
3
people found
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this helpful
I viewed a property for sale after seeing it on Rightmove. The agent I viewed the property with was called Guy, from Chestertons Islington.
When we met he was courteous, answered questions about the property, and was polite. The property was not suitable for me. ...
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Mar 21,2019
Mar 21,2019
0
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I had an excellent experience with Chesterton Islington, namely Simon! I was abroad looking for rentals, and he was INCREDIBLY helpful, communicative, thorough, thoughtful and transparent. He very much looked after my search, checked in regularly, made sure I was made incredibly aware of all ...
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Comment on agent fees
Standard
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Sep 04,2018
Sep 04,2018
0
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Chestertons found me a great tenant for my Islington flat 2 years ago. They we effective, upfront and a pleasure to work with. Now my tenant is moving on I feel completely confident to continue using them as my sole letting agent. Its a good working ...
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Comment on agent fees
good
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Jul 30,2018
Jul 30,2018
0
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Just sold our property in Islington through Chesterton's Upper Street Branch. Scott was great throughout the whole the process and managed a great sale in a very tricky market. More expensive than some other estate agents but earned their fee and delivered for us. Would ...
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Feb 15,2017
Feb 15,2017
12
people found
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If only I could put zero stars. The Management Department at Chestertons is simply woeful. There is no commitment to the block they manage, poor communication (if any) and leave residents with no hot water or heat. Massive service charges are that are in the ...
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Comment on agent fees
Far too high for the work they do.
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Feb 03,2016
Feb 03,2016
15
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My terrible experience with Chesterton:*
M**y property manager with whom I have many a confrontation over his ***attitude. After a while and many complaints to his manager he was whisked off elsewhere and was replaced by an equally useless numbly.
Now, Chesterton are more ...
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What agent could do to change your mind?
High feesAttached Filesnbsp;
Comment on agent fees
High fees
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May 07, 2016
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This is totally true, more over * Richard Sewrey, is arrogant to the core and makes it his daily work to cheat and scam the clients, then treat them with disdain when the rightfully complain about being exploited. Useless to the core ...
Apr 02,2015
Apr 02,2015
8
people found
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this helpful
I have rented several properties in London and I have never had to deal with such awful estate agents!
They were nothing but rude and arrogant. Reducing me to tears on several occasions for not responding quicker to their emails (I was in hospital after ...
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Dec 31,2014
Dec 31,2014
9
people found
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Awful company to deal with, arrogant when dealing with us, never fixed anything.
Don't believe the positive reviews below they are all fake, if you see further back they are all negative reviews and they are trying to clean their image.
We've had the worst ...
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Dec 10,2014
Dec 10,2014
9
people found
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Not prompt in answering selective emails, when its not in their interests to answer they can take a long time (such as weeks) to reply and return deposits,...
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Sep 03,2014
Sep 03,2014
11
people found
this helpful
this helpful
They were extremely bad and didn't help us dealing with a totally unreasonable and unfair landlord. This Letting Agency is completely useless....
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Comment on agent fees
Very expensive especially for Boeing useless.
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Aug 07,2014
Aug 07,2014
14
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this helpful
Unquestionably the worst estate agents in London! We purchased our first house from Chestertons Islington, which took a grand total of 7 months to exchange on. Within that time we received about 2-3 "accurate" updates on why exactly there was such a huge chain and the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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