100% sales valuation accuracy
100% sales fee satisfaction
Jan 12,2021
Jan 12,2021
0
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this helpful
We bought a house from Guy Simmons at Fine and Country at the end of 2020. He clearly knew his stuff about the process and the local area. He was extremely helpful and very efficient, always responding to emails promptly. He went above and beyond to provide a great service that made the process really straightforward. It was not stressful as house moves usually are and we were able to get into our new house just in time for Christmas. We would thoroughly recommend working with him.
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Jan 19, 2021
Thank you very much for your lovely comments Caroline. We will pass your kind words on to Guy who will be thrilled. Thanks again.
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Latest Reviews
10th Jan 2023
reviewed by 'Marcus and Nuala Folan'
21st Sep 2022
reviewed by 'Nicola Evans'
11th Feb 2022
reviewed by 'KB'
13th Dec 2021
reviewed by 'Posy Jenssen'
7th Nov 2021
reviewed by 'Rosalind'
15th Sep 2021
reviewed by 'Neil'
Opening Hours
Address
Fine & Country
267 Banbury Road
Summertown,Oxford
Oxfordshire
OX2 7HT
01865 953244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £882,000 | £2,600,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 10 | 0 | 6 | 0 | 0 | 0 |
Areas covered
- OX1
- OX15
- OX2
- OX3
- OX44
- OX4
- OX5
- OX9
- OX109
- OX12
- OX13
- OX14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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“I can't thank Tristan enough, for his professional and calm, sensitive approach. If we decide to sell it will be through Tristan at Fine & Country....”
Jan 10,2023
Jan 10,2023
1
people found
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I can't thank Tristan enough, for his professionalism from start to finish.
His marketing of the property was second to none, Keeping us up to date on feedback from viewers as soon as they viewed the property.
I can honestly say, he took the stress ...
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Sep 21,2022
Sep 21,2022
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We bought our house through Fine and Country last month. Tristan was excellent at keeping things moving and keeping us updated. Moving is always stressful, but Tristan did his best to alleviate that stress wherever possible....
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Feb 11,2022
Feb 11,2022
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I bought a house with Guy's help last year. He was so very helpful - evening/ weekend calls, multiple site visits. Guy is extremely diligent. I have never met an estate agent like him. My parents are now intending to sell their home, with Guy's ...
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Dec 13,2021
Dec 13,2021
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I would highly recommend Damion Merry and his team at Fine & Country, great attention to detail, always in contact, a great attitude and approach. Thank you Damion....
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Nov 07,2021
Nov 07,2021
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Damion Merry from Fine and Country is a breath of fresh air. I had my house on the market for several weeks with the Henley high street agents with no success. Damion came in and did the most amazing video and marketed my property in ...
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Nov 07, 2021
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Absolute pleasure Rosalind. I love the house and am god I could exceed expectations for you as promised ...
Sep 15,2021
Sep 15,2021
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I can wholeheartedly recommend Damion - he has been outstanding in working with us on recent property purchase and sales processes. We have really appreciated his clear, regular communications, flexibility, attention to details and his focus on the customer. Heads and shoulders above other agents....
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Sep 15, 2021
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Hi Neil, an absolute pleasure working with you in selling your home and helping on your new purchase. I hope you have many years of happiness and great memories in the stunning new Henley home ...
Aug 10,2021
Aug 10,2021
0
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Damion Merry at F&C in Oxford deserves special praise. His help, expertise, integrity and professionalism was exemplary and thanks to him we were able to purchase our new home in Oxford. If it wasn’t for Damion I genuinely believe we would still be ...
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Aug 10, 2021
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Thank you very much, you and your family were an absolute pleasure to work with and I’m extremely excited for your future in your new home and I can’t wait to see the transformation! ...
Jul 30,2021
Jul 30,2021
0
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We engaged with Damion at a mutual time when our ‘local’ estate agent who promised to find buyers outside our region failed to deliver on their commitments. His energy, social media presence, professionalism of video and media productions, attention to customer service and detail, especially ...
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Jun 18,2021
Jun 18,2021
0
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Damion works with integrity, is committed to his work, he was available for questions and kept us informed at all times. He has a good market knowledge of the area which now means he is very much in demand as an agent countywide. If we ...
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May 15,2021
May 15,2021
0
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Guy from F&C did a great job - diligent, persistent and imaginative. He understood what we wanted, got to know the house and the area, to work out who would be prospective buyers. He oversaw the process with right balance of pushing and helping. ...
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May 15, 2021
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Many thanks for your kind feedback much appreciated.
Guy ...
May 10,2021
May 10,2021
0
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Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn’t wrong!
Right from ...
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May 08,2021
May 08,2021
0
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Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn't wrong!
Right from the ...
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May 10, 2021
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My absolute pleasure. Truly a wonderful client. ...
May 08,2021
May 08,2021
0
people found
this helpful
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Having been disappointed with the service from two of the larger Estate Agents, I was contacted by Damion Merry of Fine & Country Oxford. Damion had such infectious enthusiasm for my property and the way it should be marketed……and he wasn't wrong!
Right from the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2021
Jan 12,2021
0
people found
this helpful
this helpful
We bought a house from Guy Simmons at Fine and Country at the end of 2020. He clearly knew his stuff about the process and the local area. He was extremely helpful and very efficient, always responding to emails promptly. He went above and beyond to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 19, 2021
View all comments
(1)
Thank you very much for your lovely comments Caroline. We will pass your kind words on to Guy who will be thrilled. Thanks again. ...
Dec 10,2018
Dec 10,2018
0
people found
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We appointed Fine & Country Oxford after a bad experience with another agent & I have to say that Tristan was like a breath of fresh air. We found our buyers on our open day & any problems that came along the way were dealt with calmly & quickly. ...
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Comment on agent fees
You get what you pay for....yes they’re a little more than most high street agents but it was so worth paying the extra.
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Jan 28, 2019
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Thank you very much Lannon and Catherine, I wish you every success in fulfilling your hopes and aspirations in Devon. I am proud that I was part of it. Tristan ...
Jun 23,2017
Jun 23,2017
0
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We purchased our house through Fine & Country Oxford, Chris and Kate acted in a very professional way throughout the process and were a pleasure to deal with in person....
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/03/2023, 12:05 PM by Issy DraperComplaints Procedure
Fine & Country Oxford
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review. The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 11:05 AM 20/03/2023 by Issy Draper
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review. The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Best Estate Agent in OX2 
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