Stirling Ackroyd
London Bridge, London, SE1
4.5/5, 22 reviews
86% recommended
53% sales valuation accuracy
0% sales fee satisfaction
83% lettings valuation accuracy
88% lettings fee satisfaction

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“DO NOT TRUST...”

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Jan 12,2021
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Clive
By: 'Jessica'
Jan 12,2021
0 people found
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This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.

We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.

After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
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By: Amber Brackley
Jan 13, 2021
Hi Jessica,

Sorry to hear you were unhappy with your deposit release and your Landlords suggested deductions. I am pleased to find that following advice from Stirling Ackroyd, your Landlord waivered any deductions in this regard.

We do have an obligation to both Landlord’s and Tenant’s to negotiate an agreeable deposit release, ultimately any suggested deductions are at the instruction of the Landlord not Stirling Ackroyd.

Raising a deposit dispute can be a lengthy process and I am pleased we were able to help avoid this for you.

If you need any further support or information, please do get in touch.

Wishing you the very best - Amber

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Latest Reviews

View all Reviews 22
11th Jul 2022
reviewed by 'Alice'
“Good experience working with Stirling Ackroyd as a tenant. In particular, Philip Marques has been friendly and helpful. Would highly ......”
11th Jul 2022
reviewed by 'Abhishek'
“Phil has been a great property manager. He arranged for us to get into our apartment earlier than advertised upon ......”
7th Jul 2022
reviewed by 'Rayisa'
“Thank you to Philip Marcus to resolve the big problem in our bathroom in only 24 hours. He done amazing job....”
13th Jan 2022
reviewed by 'Costa'
“As a landlord the worst ever experience. No response in my emails or voicemails for one month! (after signing the ......”
12th Jan 2021
reviewed by 'Jessica'
“This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us ......”
17th Sep 2019
reviewed by 'MIss'
“getting the lease took more than 2 months while being promised it would bve at the end of the week. The ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
56 Borough High Street
London
Greater London
SE1 1XF
020 7749 3838

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 53% 0% £0 £0
Lettings 83% 88% £1,200 £2,660
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 9 2 1 0 2 0 1 0
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“Good experience working with Stirling Ackroyd......”

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Jul 11,2022
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Phillip
By: 'Alice'
Jul 11,2022
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Good experience working with Stirling Ackroyd as a tenant. In particular, Philip Marques has been friendly and helpful. Would highly recommend....
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“Phil has been a great property manager. He ar......”

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Jul 11,2022
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Phillip
By: 'Abhishek'
Jul 11,2022
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Phil has been a great property manager. He arranged for us to get into our apartment earlier than advertised upon request (and this really helped us) and has always resolved all queries and fixes as soon as we flag them. He is friendly and easy ...
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“Thank you to Philip Marcus to resolve the big......”

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Jul 07,2022
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Phillip
By: 'Rayisa'
Jul 07,2022
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Thank you to Philip Marcus to resolve the big problem in our bathroom in only 24 hours. He done amazing job....
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“The Worst Agency...”

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Jan 13,2022
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By: 'Costa'
Jan 13,2022
0 people found
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As a landlord the worst ever experience. No response in my emails or voicemails for one month! (after signing the contract). Blackmailed from their partner (INEX) and asking £1700 when other company did the job for £200. They are telling me that I have sign things that ...
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“DO NOT TRUST...”

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Jan 12,2021
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Clive
By: 'Jessica'
Jan 12,2021
0 people found
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This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms. We informed them that when we moved in during the Summer ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Amber Brackley
Jan 13, 2021
View all comments (1)
Hi Jessica, Sorry to hear you were unhappy with your deposit release and your Landlords suggested deductions. I am pleased to find that following advice from Stirling Ackroyd, your Landlord waivered any deductions in this regard. We do have an obligation to both Landlord’s and Tenant’s to negotiate an agreeable deposit release, ultimately any suggested deductions are at the instruction of the Landlord not Stirling Ackroyd. Raising a deposit dispute can be a lengthy process and I a ...

“getting the lease took more than 2 months while being promised ......”

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Sep 17,2019
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By: 'MIss'
Sep 17,2019
1 people found
this helpful
getting the lease took more than 2 months while being promised it would bve at the end of the week. The contract was only made official on the week of the move. Agent made promises during the viewing which then turned out not to be true. ...
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“Letting with Stirling Ackroyd Southwark...”

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Oct 05,2018
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Billy
By: 'Stephen'
Oct 05,2018
0 people found
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The Borough High Street branch of Stirling Ackroyd did an excellent job in renting out our 1 bedroom flat in Southwark. It only took them 5 working days to find a good Tenant at the rental value they suggested for marketing purposes. It is refreshing to work ...
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Comment on agent fees
Competitive
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“Abby has been dealing with my property renewals in the ......”

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Aug 01,2017
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abhijit
By: 'wiji'
Aug 01,2017
0 people found
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Abby has been dealing with my property renewals in the past few times. Everything was handled very efficiently and in a timely manner. I have been very impressed....
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Comment on agent fees
good.
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“Abby is incredibly diligent, responsive, professional and quickly delivers on ......”

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May 31,2017
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abhijit
By: 'the'
May 31,2017
0 people found
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Abby is incredibly diligent, responsive, professional and quickly delivers on action items. He has helped me multiple times through the process of renewal of my lease and I am very positively impressed. Keep up the good work, Abby!...
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“Caroline is amazing! not alone was she integral in securing ......”

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May 24,2017
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Caroline
By: 'Edward'
May 24,2017
0 people found
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Caroline is amazing! not alone was she integral in securing a 8 week completion of my purchase - her knowledge, support, project management and efficiencies are to be commended. Caroline has an excellent rapport with clients, solicitors and provided excellent assurance and knowledge that I needed ...
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Comment on agent fees
NA
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“Excellent service as always from Abby. Always responsive to my ......”

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May 24,2017
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abhijit
By: 'Antonia'
May 24,2017
0 people found
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Excellent service as always from Abby. Always responsive to my requests and very prompt in his response. Abby provides a stress free and highly professional service....
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Comment on agent fees
Of course the fee always seems high
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“I was dealing with Abhijit to extend my tenancy at ......”

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May 23,2017
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abhijit
By: 'Anjana'
May 23,2017
0 people found
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I was dealing with Abhijit to extend my tenancy at a property in Bloomsbury. He is very prompt with his responses and handles matters regarding renewals in a very efficient and professional manner....
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Comment on agent fees
Excellent !
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“Abby has been helpful all the way through my tenancy ......”

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May 18,2017
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abhijit
By: 'Cassini'
May 18,2017
0 people found
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Abby has been helpful all the way through my tenancy in the Heron building. She has shown deep professionalism and eagerness to get back to me quickly on a few requests. I will be happy to collaborate in the future....
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“Abhijit is very serious. The whole process for renewing our ......”

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Apr 19,2017
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abhijit
By: 'Pierre'
Apr 19,2017
0 people found
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Abhijit is very serious. The whole process for renewing our rental contract was very smooth. We are very happy to have him as our Renewals Manager...
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“Abby was extremely competent and helpful with facilitating the annual ......”

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Mar 23,2017
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abhijit
By: 'CB'
Mar 23,2017
0 people found
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Abby was extremely competent and helpful with facilitating the annual lease renewal process as always. He made sure all the documentation was in order and coordinated well with all the various parties involved....
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“Abby has been looking after me for a couple of ......”

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Mar 17,2017
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abhijit
By: 'BrunswickHse'
Mar 17,2017
0 people found
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Abby has been looking after me for a couple of years now. He is always on top of everything, highly efficient and very pleasant to deal with. He takes the pain out of property!...
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Comment on agent fees
They're always going to be too high, but have been with them for a few years now so can't be that bad ;)
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“Caroline was excellent from start to finish. Her communication was ......”

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Mar 17,2017
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Caroline
By: 'Adam'
Mar 17,2017
0 people found
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Caroline was excellent from start to finish. Her communication was perfect. Caroline is very personable and clearly knows the market and process well. Thank you very much for everything....
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“Another renewal successfully closed with minimal difficulty by Abby - ......”

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Mar 14,2017
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abhijit
By: 'David'
Mar 14,2017
0 people found
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Another renewal successfully closed with minimal difficulty by Abby - thank you. The team does a really good job looking after the management and lettings....
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“Julie was very quick in dealing with my request and ......”

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Jan 24,2017
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julie
By: 'C.Curran'
Jan 24,2017
0 people found
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Julie was very quick in dealing with my request and the return of my deposit from the deposit scheme. Thank you....
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“Abby contacted me prior to the end of a tenancy. ......”

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Dec 03,2016
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abhijit
By: 'HC'
Dec 03,2016
0 people found
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Abby contacted me prior to the end of a tenancy. In the ensuing extension which has been smoothly executed, I found Abby to be professional, efficient and effective in his dealings. I hope the tenant also feel the same way about his high standard of ...
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“Abby is an asset to the firm. He provides sound ......”

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Oct 14,2016
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abhijit
By: 'Cliff'
Oct 14,2016
0 people found
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Abby is an asset to the firm. He provides sound advice and completes the job quickly and efficiently. It is always a pleasure dealing with him....
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Comment on agent fees
The agent has no control over this aspect therefore this is irrelevant.
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“I recently sold my home through the Borough High Street ......”

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Jun 25,2014
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Jack
By: 'Richard'
Jun 25,2014
0 people found
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I recently sold my home through the Borough High Street office and after a very stressful experience with another local agent was very pleased with how Jack handled our sale. I was regularly updated throughout and his advice at all times seemed accurate and helped ...
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 17/03/2023, 6:12 PM by Ellie Wyatt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:12 PM 17/03/2023 by Ellie Wyatt

Awards won by Stirling Ackroyd, London SE1 1XF



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