89% sales valuation accuracy
100% sales fee satisfaction
Jan 08,2021
Jan 08,2021
1
people found
this helpful
this helpful
Lazy, aggressive and incompetent
We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication.
The staff started by being very friendly and welcoming. Phone calls and emails to update us on communication with the landlord and so on. As soon as we had signed, paid the deposit and picked up the keys the communication stopped. We arrived at the property and work that had been agreed upon was not complete. We called, visited the local branch and emailed requesting them to do work/clear up after work they had done badly. We heard nothing. For two months we tried and tried to seek a resolution. The agent we had signed with had been fired. We then spoke with Jon but he quickly passed us on to Rob then to Paula in another office. All staff members all claiming it wasn't their department.
We then got contacted telling us they had decided to do some work on the house and needed access to the kitchen, bathroom, garden and bedroom. That 2 or 3 men would be working at the house for two week or potentially longer. They didn't ask if it was ok with us. They called just to let us know and ask if we wanted the work to start Friday this week or next. . We insisted they must wait. Our tenancy had only 3 months left but they insisted it had to start this week or the next. This is during the COVID-19 pandemic and they offered us no alternative accommodation despite us working from home and not being able to use the kitchen or bathroom for an indefinite amount of time. We were very upset and had to seek legal advice to block them from going ahead with the work. When I informed them I had requested advice from a property solicitor they finally backed off.
We then asked them again if they could do the work that we had been requesting since we moved in. Again the communication went silent.
When leaving the property we were charged for a long list of repairs. features that had been broken when we moved in. Repairs we had been requesting they carried out for us throughout the six months tenancy. We raised these issues with them and heard nothing.
We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication.
The staff started by being very friendly and welcoming. Phone calls and emails to update us on communication with the landlord and so on. As soon as we had signed, paid the deposit and picked up the keys the communication stopped. We arrived at the property and work that had been agreed upon was not complete. We called, visited the local branch and emailed requesting them to do work/clear up after work they had done badly. We heard nothing. For two months we tried and tried to seek a resolution. The agent we had signed with had been fired. We then spoke with Jon but he quickly passed us on to Rob then to Paula in another office. All staff members all claiming it wasn't their department.
We then got contacted telling us they had decided to do some work on the house and needed access to the kitchen, bathroom, garden and bedroom. That 2 or 3 men would be working at the house for two week or potentially longer. They didn't ask if it was ok with us. They called just to let us know and ask if we wanted the work to start Friday this week or next. . We insisted they must wait. Our tenancy had only 3 months left but they insisted it had to start this week or the next. This is during the COVID-19 pandemic and they offered us no alternative accommodation despite us working from home and not being able to use the kitchen or bathroom for an indefinite amount of time. We were very upset and had to seek legal advice to block them from going ahead with the work. When I informed them I had requested advice from a property solicitor they finally backed off.
We then asked them again if they could do the work that we had been requesting since we moved in. Again the communication went silent.
When leaving the property we were charged for a long list of repairs. features that had been broken when we moved in. Repairs we had been requesting they carried out for us throughout the six months tenancy. We raised these issues with them and heard nothing.
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Latest Reviews
22nd Nov 2023
reviewed by 'Simon'
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reviewed by 'Penny'
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reviewed by 'Marilyn'
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16th Jul 2020
reviewed by 'Daniel'
Opening Hours
Address
Bryan & Keegan
360 Brockley Road
Brockley,London
Greater London
SE4 2BY
020 8691 1155
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 100% | £218,000 | £820,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 3 | 8 | 0 | 3 | 0 | 0 | 1 |
Areas covered
- SE4
- SE23
- SE14
- SE15
- SE6
- SE13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 22,2023
Nov 22,2023
0
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Bryan and Keegan in brockley were our agents. Not only were they really nice people to deal with and personable they were extremely helpful, professional and quick to respond. They were in constant contact, updated us daily when parts of the sale became stressful and ...
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Jul 31,2023
Jul 31,2023
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Excellent attention and service from the get go. Jamie kept us fully informed on developments on both our potential purchase and sale of our own property. He was clearly keen and involved at all levels of the chain to keep things moving in the right ...
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Jul 30,2022
Jul 30,2022
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From the first phone call enquiry to the completion of sale I had a really good experience with Bryan & Keegan, especially Jamie Dalton who dealt with the sale from start to finish. I was kept informed and updated throughout the process and he always replied ...
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May 06,2022
May 06,2022
0
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From the very start to finish of selling my home, Jamie Dalton was there. Always professional with an enthusiastic personality, giving me good advice and support. Even on his day off, he took my calls and alleviated my concerns. Thank you Jamie, for making my ...
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Jan 08,2021
Jan 08,2021
1
people found
this helpful
this helpful
Lazy, aggressive and incompetent
We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication.
The staff started by being very friendly and ...
read full review
read full review
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Jul 16,2020
Jul 16,2020
0
people found
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Decent experience with them until I moved out of a shared tenancy and then everything was delay, delay, delay and then silence. Ten months later I still haven't received my £820 deposit back despite a new tenant moving in last year and the house and room ...
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May 13,2020
May 13,2020
1
people found
this helpful
this helpful
Awful estate agents, would definitely never rent from then again after how they dealt with lettings during *. Generally before and during * they have been unprofessional and untrustworthy....
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May 15, 2020
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(1)
Megan, I find these comments to be unfair. You are writing us a bad review because you requested to end your tenancy early due to Covid -19, but your landlord didn't agree. I would like to point out that this is not a decision that we can make. I would be happy to publicly share our correspondence. At no point have we been untrustworthy or unprofessional. Please explain why you feel we have been untrustworthy? ...
Dec 12,2019
Dec 12,2019
0
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Great team, honest and hardworking, did a great job selling our house and were always a pleasure to work with. A welcome and refreshing change from most of the other competitors in the area!...
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Nov 05,2019
Nov 05,2019
1
people found
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Robert (Rob) Stubbs helped me buy my first home in Hither Green, Lewisham. He was friendly, knowledgable and professional throughout the whole process. He responded quickly to any questions and helped me move through the process swiftly. I would highly recommend....
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Jan 31,2019
Jan 31,2019
1
people found
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As a first-time buyer, Rob guided me through the process of buying my first home, which I appreciate immensely. He was very understanding, helpful, and willing to move things forward quickly to the next stage. Thanks, so much....
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Aug 09,2018
Aug 09,2018
1
people found
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this helpful
Rob was very helpful throughout the entire process. He provided succinct and useful information on all aspects the property, answering any questions we had in regards to both the flat and the steps required in order to secure the rental.
Also, as my partner had ...
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Comment on agent fees
Quite substantial, but all services were carried out as stated, and fairly promptly.
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Jul 23,2018
Jul 23,2018
3
people found
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this helpful
I used Bryan&Keegan as they were local and smaller estate agents that I felt I could trust and would be different from the sharks out there. Sadly I was wrong and felt so disappointed. I was letting my property and they took so long ...
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Dec 16,2017
Dec 16,2017
4
people found
this helpful
this helpful
I have used Bryan Keegan on 4 occasions to rent out my flat and I have never been disappointed.
Rob was very professional. He kept me up to date on the viewings / prospective tenants and found one within a week....
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Sep 13,2017
Sep 13,2017
2
people found
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this helpful
I called Bryan and Keegan on Thursday to arrange valuation for next Monday. I gave them all the details and was told that I would receive a call back later that day to confirm that they are coming. No one called back. I called them ...
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Oct 24,2014
Oct 24,2014
0
people found
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Their valuation was spot on, the property looked great in their details and we were kept informed of progress. The sale was tricky at times but the team were always available to iron out any problems....
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Comment on agent fees
Not cheap, but not as expensive as other agents i have used.
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Oct 16,2014
Oct 16,2014
0
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Jon provided great service and kept me up to date throughout the whole process.
He made the whole process very easy, simple and stress free.
I will be using John when it comes to selling my property....
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Jun 18,2018
Jun 18,2018
1
people found
this helpful
this helpful
Rob is a real pleasure to deal with and is very responsive and helpful. He was great both in the context of my letting and again when I was moving out and there were viewings for future tenants. He was respectful and always tried to ...
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Nov 16,2018
Nov 16,2018
1
people found
this helpful
this helpful
We were very reassured by the way Rob handled the whole moving process, and impressed with his fast turnaround time. Rob was responsive to emails, always answered the phone and was very clear about each stage of the move, which made everything as straightforward as ...
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Comment on agent fees
Reasonable compared with other estate agents in the area
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Mar 28,2018
Mar 28,2018
3
people found
this helpful
this helpful
Rob was very straightforward and helpful from the get go. A few of the issues that always seem to creeps up no matter how well something is planned did happen in my case, but Rob always dealt with them efficiently and kept me informed every ...
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Aug 01,2014
Aug 01,2014
0
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Very pleased. The presentation of my property was excellent, viewings came fairly quickly and were always confirmed. We managed to achieve our asking price and the sale went through smoothly other than really having to chase the solicitors towards the end...
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Comment on agent fees
Good value
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Oct 12,2017
Oct 12,2017
1
people found
this helpful
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I found Jon to be informative and very helpful, negotiating a great deal for the sale of my property and smoothing out some of the issues I experienced along the way. I highly recommend him and will be seeking his services again in the very ...
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Comment on agent fees
The fees charged were good considering the support that I received.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you have a complaint then we request your complaint is put in writing. You can e-mail the director on [email protected] A response will be issued within 14 days of receiving your complaint. We are regulated by the national association of estate agents and the property ombudsman, If you feel your complaint has not been dealt with sufficiently you can contact them for further redress.
Last updated at 2:37 PM 01/11/2017 by allAgents
