100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 12,2021
Jan 12,2021
2
people found
this helpful
this helpful
There are no words to express how poor Taylors in Stevenage are. Got handed keys to our flat (renting), and found the place had new damp/moult inset, broken windows, drawings all over the walls, and the bathroom was so rancid I had t see the GP for irritation to my vocal tract due to the toxic smell.
We tried getting hold of the estate agent on the day to deal with these issues, but after initially being promised a call back, they clearly turned their phones off and locked up the office. The emergency maintenance line they provided also failed to answer, so we were left stuck.
Now, almost a month later, we have not been able to move in. We are fighting for release form our tenancy, as well as getting a full refund - but the people we have been dealing with have lied to us, deceived us, been incredibly rude, and clearly couldn't care at all.
We were promised a COVID safe deep clean of the property before our move in date, which did not happen. And, despite confirmation in writing, they are now saying it was not their responsibility to clean. Madness. The property is not safe for habitation in its current condition.
We have reported them to all relevant agencies and regulators, and we will be seeking legal action.
Avoid at all costs.
We tried getting hold of the estate agent on the day to deal with these issues, but after initially being promised a call back, they clearly turned their phones off and locked up the office. The emergency maintenance line they provided also failed to answer, so we were left stuck.
Now, almost a month later, we have not been able to move in. We are fighting for release form our tenancy, as well as getting a full refund - but the people we have been dealing with have lied to us, deceived us, been incredibly rude, and clearly couldn't care at all.
We were promised a COVID safe deep clean of the property before our move in date, which did not happen. And, despite confirmation in writing, they are now saying it was not their responsibility to clean. Madness. The property is not safe for habitation in its current condition.
We have reported them to all relevant agencies and regulators, and we will be seeking legal action.
Avoid at all costs.
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Latest Reviews
13th Jul 2021
reviewed by 'Simon'
12th Jan 2021
reviewed by 'O B'
18th Nov 2020
reviewed by 'Ashleigh'
20th Apr 2018
reviewed by 'christakis'
13th Jun 2016
reviewed by 'S'
Opening Hours
Address
Taylors Estate Agents
13 Queensway
Stevenage
Hertfordshire
SG1 1DA
01438 420 128
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £850 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 13,2021
Jul 13,2021
0
people found
this helpful
this helpful
Chloe has been the best part of a stressful process. She is informed, knowledgeable and quick to respond to every query. Advice is non-partisan and through her actions has made other parties stick to deadlines. You want Chloe on your side, couldn't be happier. Thank ...
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Jan 12,2021
Jan 12,2021
2
people found
this helpful
this helpful
There are no words to express how poor Taylors in Stevenage are. Got handed keys to our flat (renting), and found the place had new damp/moult inset, broken windows, drawings all over the walls, and the bathroom was so rancid I had t see ...
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Nov 18,2020
Nov 18,2020
3
people found
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this helpful
Awful. Flat was disgusting when I moved in - pubic hair everywhere and absolutely dirty. I've now moved out and the landlord wants to charge me for cleaning despite the flat being professionally cleaned before I moved out and the flat being cleaner than what ...
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Feb 10, 2021
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(1)
I too have had a similar experience with Taylors. Lies and bully tactics. A deeply unpleasant company to deal with and the worst I have ever had.
I am taking my issues further as well and I am also going to contact the BBC and other Watchdog programmes to highlight this. I am owed the whole of my deposit.
A friend warned me about them before I moved in so it seems they have a reputation for treating their Tenants badly. ...
Apr 20,2018
Apr 20,2018
0
people found
this helpful
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chloe was fantastic and helpfull all the way. she was always there when we needed her.
thank you fot everything...
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Jun 13,2016
Jun 13,2016
0
people found
this helpful
this helpful
What a team at the Stevenage Branch of Taylors. We first met Pete, who talked us through what happens when you sell and buy a home, as we had been in our home for 32 years. His ability to see our anxiety led to a further ...
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Comment on agent fees
We were happy with the fees, as the service we got was brilliant.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
